Whitelodge Alveley Ltd in Worcestershire | 1 Care Home

Review of
Appletrees Care Home
from D H (Brother of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

Good friendly staff and management. Any questions answered as required.

Reply from Susan Anslow, Manager at Appletrees Care Home

Thank you for your kind review and words of encouragement, many thanks again.

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Review of
Appletrees Care Home
from P R (Friend of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

From day one I have felt very welcome. They are very caring with everyone they look after even if you are not a resident. It has a very warm feeling.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your lovely review of the home, we aim to treat everyone with respect and kindness, even if you are just visiting! We will continue to make everyone very welcome to ensure that you are well looked after, whether you live here or not. Many thanks again.

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Review of
Appletrees Care Home
from Barbara W (Wife of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Very caring, friendly, always helpful, very organised, clean, rooms very clean and tidy. Everyone is polite and friendly. No smells. It is a very happy care/nursing home. Cannot find fault in anything.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your lovely, kind words of encouragement for us all, we strive to ensure all of our residents are loved and cared for appropriately, to ensure family members peace of mind. Your husband has come on in leaps and bounds since being with us, and we hope this continues. Many thanks again.

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Review of
Appletrees Care Home
from R T (Granddaughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

I would avoid this home. They claim to have an activities programme but no activities are evident. The bar area is for show! Residents are left in their beds or sat in a chair. They left my grandad in bed for months claiming it was his choice or that he was too large for a wheelchair. They constantly

called him bariatric and a very large man in front of him but he weighed between 18 and 19 stone - far from 25 stone! We provided a tv and a smart speaker for music but they would rarely turn either on. His hair was greasy and not washed.
No referrals were made to physio, OT, etc. unless we actually met the doctors ourselves.
They would wedge him in tiny wheelchairs that would rise with him when hoisted. They also cut skin from his finger when cutting his nails causing bleeding and did not inform us.
They sent 1 day's worth of diabetic medication on transfer and had none on order, so would have run out.
There are a few nice carers, but they have no chance!
We referred to the Safeguarding Team, due to our many concerns.

Reply from Sue Anslow, Manager at Appletrees Care Home

Firstly I would like to say that all of our residents are given choices, including your grandad as to whether they would like to get up and come to the lounge area, we always encourage our residents to get up in their best interest, not demand, as your family did, which was going against his wishes most days, the same with his tv, he didn't want it on and stated this numerous times, also the many times you and your family came into the home and abused the staff because they didn't adhere to your demands, which was totally unacceptable, I am very surprised that after so many safeguarding concerns you left your grandad at the home, The safeguarding was closed due to unsubstantiated evidence. I would also like to add that we kindly loaned you one of our wheelchairs and a week later, you still haven't returned it, not only is it theft but also abuse to our other residents who need to use it. Referrals were made! but your grandad wasn't compliant.

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Review of
Appletrees Care Home
from D L (Daughter of Resident) published on 5 August 2024

Submitted via Website • Report

Overall Experience

I recently removed my Mom from Appletrees due to lack of 'care'. The residents are bored, there is no stimulation for them at all. As my Mom's care needs increased they were unable to meet them and rather than tell us they just muddled on, which really wasn't helpful.

Reply from Sue Anslow, Manager at Appletrees Care Home

We were very sad to see your mom go as she had been with us for many years, she had settled in really well and knew all the staff, when your mom's needs increased we didn't just muddle along we sought advice and help, and in the interim, we managed her needs really well until a 1:1 was put in place, by ensuring that there was extra staff on every day to encourage your mom to interact with others and maybe join in with some activities, but as you know your mom was very reluctant to do this and preferred her own company.

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Review of
Appletrees Care Home
from M R (Nephew of Resident) published on 7 March 2024

Submitted via Postal Card • Report

Overall Experience

My aunt is very well cared for. Always clean and dressed, the staff are on hand for any questions we may have.

Reply from Susan Anslow, Manager at Appletrees Care Home

Thank you for your review, and your kind words of encouragement towards the staff and for making them feel valued and appreciated, we endeavour to do our best, many thanks.

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Review of
Appletrees Care Home
from R D (Daughter of Resident) published on 8 January 2024

Submitted via Website • Report

Overall Experience

Appletrees, previously another name, which changed overnight without notice, is an appalling place that is not fit to be called a care home. Management are shocking and really do not care at all. Don't trust a word, they lie. I was told they put up with my mom’s incontinence! My mom would walk round

in circles like a dog alongside other residents equally bored, told constantly to sit down. Residents had no stimulation, sat opposite each other wailing for attention. I need to alert anyone who considers this home to run. I saw first-hand how they are all treated. Residents spend their time staring into space. The outdoor space is a small, claustrophobic space, the only accessible place is littered with used cigarettes and broken dirty chairs. They claim to be specialists in care but they have no understanding of dementia, behaviour is reprimanded as if they choose to forget! It’s not enough to feed and water our elderly, they deserve so much more. I really hope the care quality team are keeping their eyes open!

Reply from Julie Rotchell, Operational Director Registered Manager at Appletrees Care Home

We are very confused as to why we have received this review. The resident in question was with us for nearly 2 years and no formal complaints were ever received from the family.
Anyone considering nursing care for their loved one is welcome to visit us (without notice) to see for themselves the high level of care our residents receive. Residents are free to walk around the home and are never left unsupervised. The new manager runs the home extremely well and residents are treated with dignity and respect. Social care visit us regularly, and our CQC report is available in the entrance to the home and on the website. We have a large safe garden where residents can spend time in the summer. We have a lovely activity co-ordinator and residents have lots of activities to take part in if they wish to participate. All other reviews we have received are very positive.

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Review of
Appletrees Care Home
from N M (Next of Kin) published on 12 December 2023

Submitted via Website • Report

Overall Experience

The staff always go above and beyond to help me when I visit, my auntie thinks they’re all wonderful, never has a bad word to say about any of them, always smiles, fresh and clean. My auntie‘s room is always nice, clean and freshly made bed. The food always looks really nice and smells amazing.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your positivity towards the staff and their extremely hard work and you are right, the home smells amazing during mealtimes. Thank you for taking the time to write a review.

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Review of
Appletrees Care Home
from Zoe S (Sister of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, helpful and kind to the patients. There is a real sense of 'family'. My sister has received very much encouragement to gain her mobility back, having lost confidence through neglect while in another care facility.
This positive treatment, consideration of personal needs and

friendship gives a lot of comfort to patients and their families.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your lovely words and the time that you spent writing this review, it's really nice to hear that the staff are appreciated and valued. It is our aim to make our residents feel like family, so they feel like it's home from home and a safe place to be. It is so good to receive some really friendly and positive comments.

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Review of
Appletrees Care Home
from Elizabeth B (Sister-in-law of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

Always have found everyone who works here to be most responsive and helpful. If we need to speak to staff, for whatever we might need to question/ask, we have always had a quick meet-up. Everyone is charming and polite. Our family member is treated with the utmost respect and care for her immediate

needs. Our family member is very happy here. All her needs are met.

Reply from Sue Anslow, Manager at Appletrees Care Home

Thank you for your kind words and appreciation for the staff, many thanks again.

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Review of
Appletrees Care Home
from M P (Son of Resident) published on 13 November 2023

Submitted via Postal Card • Report

Overall Experience

Rooms are clean and tidy. Staff are friendly. Nursing staff are helpful. Mum is warm and comfortable.

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Review of
Appletrees Care Home
from S G (Niece of Resident) published on 22 September 2023

Submitted via Website • Report

Overall Experience

There has been much improvement at the home, all of the staff are friendly ,kind and approachable. The new manager really has already made a difference, the place feels cleaner and more homely. My auntie is feeling much more settled and staff have been kind and patient with her.

Reply from Daniela Nicoara-Barza, Manager at Appletrees Care Home

Thank you so much for your lovely words, which gives us the the motivation to do even better. We are happy and honoured to look after your auntie and we love that she is well and happy with us. Thank you again.

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Review of
Appletrees Care Home
from D C (Son of Resident) published on 6 September 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for nearly three years and I have always been impressed with the care and attention given to her by all the staff. Also the management team are very efficient, and are always ready to answer any questions and put us at ease. My father phones every day to inquire about how

my mother is and the staff are always pleasant and informative in their response.

Reply from Daniela Nicoara-Barza, Home Manager at Appletrees Care Home

Thank you so much for your lovely review, we are happy to look after your mom and ensure you are re assured about her wellbeing. Your dad is a lovely husband and we are really pleased to talk to him every time.

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Review of
Appletrees Care Home
from T A (Son of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience

Great place, friendly and helpful staff, made Mom feel at home from the start, appears clean and tidy. Rooms are ample, staff tell me they have activities to occupy residents. My mom seems happy and settled now.

Reply from Daniela Nicoara-Barza, Home Manager at Appletrees Care Home

Thank you so much for your kind words. We are very happy to look after your mom and help you be reassured that she is well.

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Review of
Appletrees Care Home
from Adele B (Daughter of Resident) published on 12 July 2019

Submitted via Postal Card • Report

Overall Experience

Nursing staff very professional, paperwork up to date. Care plans and relevant forms complete. As a relative, I am not sure who manages care staff on a day to day basis who monitors standards of care. Nurses seem to be in the office all the time, care staff with residents. Some care staff are friendly

towards visitors (not many). Communication between care staff and residents when carrying out interactions needs to be improved.

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Review of
Appletrees Care Home
from J B (Daughter of Resident) published on 14 June 2019

Submitted via Postal Card • Report

Overall Experience

Even though the home looks a bit run down and in need of paint, the home/carers are lovely.
They respond immediately to any concerns that we may have.
Lots of carers always around and excellent nursing staff.
Entertainment staff work hard to stimulate more cognitive clients but still spend time

with those who are more challenged.

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Review of
Appletrees Care Home
from J H (Daughter of Resident) published on 6 June 2019

Submitted via Postal Card • Report

Overall Experience

Very happy with the care my Mum receives.

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Review of
Appletrees Care Home
from L H (Daughter of Resident) published on 4 June 2019

Submitted via Postal Card • Report

Overall Experience

My mother seems very well cared for and looked after. I enjoy visiting her and the staff always appear friendly and kind.

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Review of
Appletrees Care Home
from P K (Wife of Resident) published on 31 May 2019

Submitted via Postal Card • Report

Overall Experience

This home is very well run by management and all the staff. It's very clean, any mess made by patients is cleaned up promptly.
There are no bad odours in their room or recreation areas. The gardens are quite pleasant to walk around. I visited three or four homes when my wife was admitted ten years

ago.
I can't fault this home in care or hygiene. I would recommend it to anybody. (You will be made very welcome).

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Review of
Appletrees Care Home
from Martine M (Daughter of Resident) published on 31 May 2019

Submitted via Postal Card • Report

Overall Experience

Fantastic care, welcoming and homely. Staff are lovely and helpful.
Nice to feel my mum is safe.

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Care Home Owned by Whitelodge Alveley Ltd in Worcestershire

Whitelodge Alveley Ltd Locations in Worcestershire (1)

Whitelodge Alveley Ltd Reviews in Worcestershire (21)

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