32 Borough Road, Jarrow NE32 5BL
"Mam now has a permanent placement at Stapleton House, having been in respite care since May. Her room overlooks the garden and we have…" Read all 30 reviews
Stapleton House Care Centre, in Tyne & Wear, offers a range of skilled nursing packages for varying needs, as well as taking on respite requirements of the local community. CQC rated Good (December 2017). The health and nutrition of residents is a… Read more about Stapleton House Care Centre
St Michael's Road, Ditton, Widnes WA8 8TF
"I found all the staff to be very helpful and caring. Their attitude to people, they were caring for was genuine and thoughtful. The home…" Read all 78 reviews
Nestled within the pleasant area of Ditton in Widnes, Ferndale Mews care home offers personalised dementia care to older people. This purpose-built, friendly home is tastefully decorated with specially-designed furnishings for maximum comfort. The… Read more about Ferndale Mews Care Home
15 Hexham Street, Bishop Auckland DL14 7PU
"My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people..…" Read all 57 reviews
Nestled within the peaceful residential area of Bishop Auckland, Bishopsgate Lodge Care Home offers personalised residential and nursing care to older people. At Bishopsgate Lodge, residents benefit from a range of lovely dining areas where they… Read more about Bishopsgate Lodge Care Home
Landona House, Love Lane, Wem, Shrewsbury SY4 5QP
"I feel my husband is happy and in a very safe environment. He is very well cared for, he enjoys taking part in quizzes etc. Now he is a…" Read all 48 reviews
Landona House, in Shrewsbury, supports a wide range of care requirements, for example long-term and intermediate residential care, as well as dementia care and respite. CQC rated Good in all Categories and Infection Control (March 2021). A converted… Read more about Landona House Ltd
Delamere Road, Park End, Middlesbrough TS3 7EB
"All the staff here are fantastic, giving us total confidence that mum is in safe hands. We value that the rooms are always clean and tidy,…" Read all 25 reviews
Delamere Lodge Care Home in Middlesbrough is registered to give care and support to a maximum of 41 people. CQC rated Good in all Categories (October 2019). Trained staff support people with dementia, learning disabilities, physical disabilities,… Read more about Delamere Lodge Care Home
1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ
"My auntie spent the last four days of her life at Tollesby Hall and was cared for exceptionally well. The staff were all so kind and…" Read all 122 reviews
Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care. At Tollesby Hall residents have a choice of… Read more about Tollesby Hall Care Home
St Michael's Road, Widnes WA8 8TF
"I cannot thank the staff at Ferndale enough for providing excellent care for my mum - it was a very hard decision for us as a family to let…" Read all 74 reviews
Situated in the Ditton area of Widnes, Ferndale Court is a spacious and purpose-built home, offering personalised residential, nursing and residential dementia care to older people. Tastefully decorated, all living and dining areas contain simple… Read more about Ferndale Court Care Home
Lapwing Grove, Palacefields, Runcorn WA7 2TP
"My uncle entered Beechcroft in September 2024 after a lengthy time in hospital. At 97 years of age he had become increasingly frail. The…" Read all 95 reviews
Beechcroft Care Home, located in a quiet area of Palacefields in Runcorn, offers residential and nursing care in a homely and welcoming setting. The home welcomes up to 67 residents who will each receive the highest quality of care from the experienced… Read more about Beechcroft Care Home
Egerton Street, Howley, Warrington WA1 2DF
"My grandma has been living here for a few months, she seems happy. The staff where she lives are good, they like to help and have a laugh…" Read all 85 reviews
Set in the area of Howley, near Warrington, Florence Mill Care Home offers nursing, nursing dementia and residential dementia care. The home also provides respite, convalescence and palliative care. Residents can take part in a range of activities… Read more about Florence Mill Care Home
Submitted via Website • Report
Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you so much for sharing this it really means a lot to all of us here at Beechcroft.Its lovely to hear that the hospital nurse had such kind words about your mums care. We always do our best to make sure our residents are safe, comfortable, and well looked after, so hearing that there were no signs of pressure sores is such reassuring feedback. Its something we take very seriously, and were so glad it was noticed.We know were not perfect, but we truly care and always try to give our very best. Thats why feedback like this is so meaningful it reminds us that our efforts make a difference.Were also really happy to hear that your mum is happy here and that you feel the staff are doing a great job. It means the world to the team to hear that.
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Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you for this lovely review and your lovely kind words, we are really pleased that your aunt was cared for with a high level of dignity and compassion, we will share this review with our staff teams has the team works really hard.
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Submitted via Postal Card • Report
Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you for this lovely comment, It is lovely to see that you dad was cared for to the highest standards and you and the family were happy with the care and support provided. We will share these lovely comments with our staff teams.
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Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home
Thank you for the review. I'm pleased to hear that you are happy with the care your sister receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback,
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Reply from Virgie Santiago, Manager at Landona House Ltd
On behalf of the whole Landona House team, thank you so much for writing this review. Our team commitment to caring for all the people in the home is both a privilege and a joy for us each and every day to the best care and compassion for each and every person at Landona House is shown through their dignity, respect and tireless work, helping each and every resident day and night, together with the person-centered approach shown each and every day. I will pass on your generous words to everyone at Landona House and again thank you for your kind words in your review.
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Reply from Gladys Gervacio, Home Manager at Florence Mill Care Home
Thank you for your review and kind words you shared about our staff.Regarding your comments on the facilities, we want to assure you that the provider is already aware of the areas that need improvement. Plans are currently in place, and steps are being taken to address these concerns and enhance the overall experience for everyone. We appreciate your patience and understanding as these improvements are being carried out, and we will keep you posted on the progress.
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Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home
Thank you for your kind review. The home takes on board family feedback at looking for improvements.
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Submitted via Website • Report
Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you for your lovely review and comments, We are pleased that the care and support in which your loved one received was to a high standard. Reviews and Comments help us to continue to stride for improvement - We will share these comments with our staff teams within the service.
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Submitted via Postal Card • Report
Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you for your lovely comments, We are happy that you are happy with the care and support that your loved one is receiving. We will pass these lovely comments to our staff team.
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Reply from Katrine Simm, Home manager at Florence Mill Care Home
Thank you so much for your lovely words, I will inform our staff of your kinds words and let them know how much they are appreciated by the management team and yourself. We do appreciate all reviews, so, once again, thank you.
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Submitted via Postal Card • Report
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home
Thank you for the review. I'm pleased to hear that you are happy with the care your mum receives at Bishopsgate Lodge Care Home. We truly appreciate your feedback, we are constantly looking for ways to improve the care we offer.
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you for your heartfelt message and for sharing your uncle's experience at Beechcroft. Please accept our deepest condolences on his passing. We understand how difficult this time must be for you and your family, and we are truly grateful that we could provide comfort and care to him in his final months. We appreciate you taking the time to share your gratitude, and we will ensure that your message is passed on to our staff. It means a great deal to them to know their work is valued.
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Submitted via Website • Report
Reply from Dan Rigden, Manager at Bishopsgate Lodge Care Home
Thank you for taking the time to review Bishopsgate Lodge, we are pleased you enjoyed your stay and hope to see you again soon,
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I do believe it was just a case of my husband getting used to his new home and the different faces plus, the team getting used to him and his needs. He seems to be settling in OK now. We are happy he is in a safe environment and seems to be well cared for which we are all very grateful. Thank you. Special thank you to the nurses and carers for their friendliness, professionalism and care towards my husband.
The team are always happy to see me and other family members too and greet us with a smile and an update on how my husband's day has been. They treat us like family. Thank you to you all!
Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home
Many thanks for your kind review. We always look to how to settle new residents into the home, getting to know their likes and dislikes, as well as getting families involved who know them the most. We appreciate all of our staff and how they personalise person centred care within the home.
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Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you for your review, it is great to see that you and your mum are happy with the care and support provided by the Tollesby Hall team. We will provide the team with your positive feedback.
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Reply from Kevin Robinson-Husband, Director of Operations at Ferndale Court Care Home
I'm sorry to hear that your experience has not been a positive one. Your feedback is valuable to us as it helps improve our services. I have spoken with the home manager and requested that they arrange a call with you to discuss this further.
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Reply from Ristner Yarcia, Manager at Ferndale Court Care Home
Thank you for taking the time to complete a review and thank you for the star ratings to each question. I can assure you that our main goal here at Ferndale Court Nursing Home is to provide the highest standard of person centred care for all service users and we are doing our best to achieve this through team work and positive relationship with external professionals. Just to let you know that my office is always open if you want to speak to me in relation to the care of your mother. Have a nice day
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Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home
Thank you for your kind words. We always endeavour to provide the best care we can, and knowing that we made a difference during such a challenging time for you and your family means the world to us. We may not be perfect, but we are dedicated to making sure every resident feels comfortable, respected, and well cared for. Your feedback truly reassures us that we're on the right path. Thank you for taking the time to share this with us.
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Reply from Kevin Robinson-Husband, Director of Operations at Delamere Lodge Care Home
Thank you for this lovely review, I really pleased that you can see the improvements in which the home is making, we will share these excellent comments with the team at the home.
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Submitted via Postal Card • Report
Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home
Thank you this lovely review, it is lovely to see that the care and support which your loved ones and the family received was to a high standard. We will share these comments with our team.
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