Landona House Ltd in Cheshire | 4 Care Homes

Review of
Florence Mill Care Home
from E T (Granddaughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My grandma has been living here for a few months, she seems happy. The staff where she lives are good, they like to help and have a laugh with the residents. I've seen the management team in my grandma's home (there's a few homes on site), they seem lovely and always take time to speak to the people

that live there, they speak to staff too, asking if their okay. They organise parties for people's birthdays and singers come in, some people who live with my grandma got up and were dancing. I would recommend Florence Mill to other people.

Reply from Katrine Simm, Home manager at Florence Mill Care Home

Thank you so much for your lovely words, I will inform our staff of your kinds words and let them know how much they are appreciated by the management team and yourself. We do appreciate all reviews, so, once again, thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from Sue B (Niece of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

My uncle entered Beechcroft in September 2024 after a lengthy time in hospital. At 97 years of age he had become increasingly frail. The staff in the Home are friendly, caring and responsive especially to his changing needs. They also cared for us . Asking if we needed anything , welcomed us, smiled

and made for a perfect atmosphere. We watched the individual care he received, treated with dignity and a respectful sense of humour. All this was clearly led from the management , The manager and the clinical lead have to talk through care etc.
Uncle passed away today being cared for right to the end. The GP was called when needed and appropriate medication given as necessary. As a family we were kept informed ,which when you are not local to the Home was reassuring.
I cannot thank Beechwood Care Home enough.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you for your heartfelt message and for sharing your uncle's experience at Beechcroft. Please accept our deepest condolences on his passing. We understand how difficult this time must be for you and your family, and we are truly grateful that we could provide comfort and care to him in his final months. We appreciate you taking the time to share your gratitude, and we will ensure that your message is passed on to our staff. It means a great deal to them to know their work is valued.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ferndale Court Care Home
from T H (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Myself and my husband regularly visit my Mother in Law who being a former District Nurse has always been up and dressed early in the day. She has been in this home now for 4 half months and it's like the level of care isn't there, this is not the carer's fault as they seem to be very short staffed.

There has never been a time in these 4 months when a family member has visited that she's been out of bed before 11.30am washed, dressed and sat in her chair. This is only a small snippet into the failings that I have noted throughout her stay and I'm afraid this puts the home in a very bad light. There are buzzers going off constantly, people wanting attention, residents shouting for assistance. This is having a detrimental affect on my health, never mind my Mother in Law.

Reply from Kevin Robinson-Husband, Director of Operations at Ferndale Court Care Home

I'm sorry to hear that your experience has not been a positive one. Your feedback is valuable to us as it helps improve our services. I have spoken with the home manager and requested that they arrange a call with you to discuss this further.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ferndale Court Care Home
from Elaine P (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

I cannot thank the staff at Ferndale enough for providing excellent care for my mum - it was a very hard decision for us as a family to let go and hand over our precious mum/nanna to somebody else's care but they made the transition so easy providing a safe and happy environment - thank you for taking

such special care of her

Reply from Ristner Yarcia, Manager at Ferndale Court Care Home

Thank you for taking the time to complete a review and thank you for the star ratings to each question. I can assure you that our main goal here at Ferndale Court Nursing Home is to provide the highest standard of person centred care for all service users and we are doing our best to achieve this through team work and positive relationship with external professionals. Just to let you know that my office is always open if you want to speak to me in relation to the care of your mother. Have a nice day

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from T P (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My Dad who had cancer was in Beechcroft for the last few weeks of his life and the staff were amazing. They were friendly and professional and took great care of my Dad, they also made sure me and my husband were looked after and my Dad had everything he needed. I felt very comfortable knowing my Dad

was being cared for here and I can't rate them highly enough.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you for your kind words. We always endeavour to provide the best care we can, and knowing that we made a difference during such a challenging time for you and your family means the world to us. We may not be perfect, but we are dedicated to making sure every resident feels comfortable, respected, and well cared for. Your feedback truly reassures us that we're on the right path. Thank you for taking the time to share this with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ferndale Court Care Home
from J H (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Moving mum to Ferndale Court has meant that I know that she is safe and well cared for. I can visit mum whenever I want and all the staff are amazing and a credit to this home. One of the main reasons I like this home is the staff and the small residential unit which suits my mum as it's not too overwhelming

for her. I would definitely recommend Ferndale Court to anyone looking for a place for a family member or friend.

Reply from Ristner Yarcia, Manager at Ferndale Court Care Home

Thank you for taking the time to complete a review and thank you for the star ratings to each question. I can assure you that our main goal here at Ferndale Court Nursing Home is to provide the highest standard person centered care for all service users. Just to let you know that my office is always open if you want to speak to me in relation to the care of your mother. Have a nice day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from Terry M (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

My mother was moved to this care home after being put on to end-of-life care, Mum is a dementia sufferer.
The staff at the home are, in my opinion, friendly, helpful and always available if you have any problems.
Before moving into this care home, Mum was in hospital for five weeks and was bedbound

for the whole time due to her legs no longer working, so when she moved into this home I expected her to be bedbound for the rest of her days, I was happily shocked to find on one visit that Mum was in the lounge with all the other residents. On speaking to the manager, he explained that unless it is really not possible, every resident would be in the lounge area to socialise, this, for me, was good to hear as this was good for Mum's mental health.
Mum passed away this week in the home and the staff, especially two members of staff in particular, were especially helpful and on hand for support as soon as it happened, giving me as much time as I needed with Mum.
Wish I put Mum here first.
Thank you Beechcroft Care Home.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you so much for taking the time to share your thoughtful and heartfelt feedback. We are sorry for your loss and send our deepest condolences to you and your family during this difficult time. It is incredibly touching to hear about the positive impact our team and the environment had on your mum during her time with us. We are so glad that she was able to spend her days socialising in the lounge with other residents and that our approach helped to improve her mental well-being. Knowing that we could make her final days more comfortable and meaningful is truly humbling for us. Your kind words about our staff, particularly regarding the care and support they provided during such a challenging time, mean so much. We will ensure that your appreciation is passed along to the team. Thank you again for your thoughtful message.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ferndale Court Care Home
from B E (Wife of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My husband needs more help with his food whether it is soup or cereals because he spills most of it. Also, he eats with his fingers a lot and his hands are not clean. They should be washed before he eats as a matter of hygiene. He can only use one hand so his food should be cut up so he can eat with

a fork.

Reply from Kevin Robinson-Husband, Director of Operations at Ferndale Court Care Home

Thank you for the review. We will speak with the staff team to address your comments above, I would like to thank you for taking the time to complete a review and thank you for the star ratings to each question.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Ferndale Court Care Home
from Gwenyth R (Sister of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The Home was beautifully decorated at Christmas and very welcoming.
My sister's room was also well decorated and she received many small gifts.
I visited on Christmas morning and there was a good atmosphere by the staff.

Reply from Kevin Robinson-Husband, Director of Operations at Ferndale Court Care Home

Thank you for your lovely comments, we will share these with the staff teams. These comments help us to continuous improve our services in which we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from L L (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

Beechcroft Care Home is a very well-run care home. Mum has been there three months, she has settled in very well and loves the staff as they are so caring. The food is good. It gives me peace of mind as my mum needs 24-hour care, I know she is safe and well looked after. The senior team are very approachable

and nothing is too much trouble. Thank you Beechcroft.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you so much for your kind feedback about Beechcroft Care Home. We are delighted to hear that your mum has settled in so well and feels at home with us. It means the world to our team to know that the care, dedication and effort we put into ensuring our residents' happiness and well-being are appreciated. Thank you, once again, for taking the time to share such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from John W (Husband of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife has Alzheimer's. She was admitted to hospital and after ten days, I was advised she needed to go into care. To say I was worried would be an understatement. From the first moment she was assessed, I was reassured by the professionalism of one member of staff, in particular, and once at the home,

I was impressed by the patience of the staff. I cannot fault Beechcroft Care Home.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you so much for taking the time to share your experience with us. We understand how challenging it can be to make the decision to transition a loved one into care, especially in circumstances as difficult as these. It is truly heartening to hear that you felt reassured by the professionalism of our staff during your wife's assessment and that our team's patience and dedication at Beechcroft Care Home have left a positive impression on you. We strive to provide the highest standard of care and feedback like yours encourages us to continue supporting families and residents with compassion and expertise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from Faye T (Granddaughter of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

My nan moved here from another care home, it was the best decision we ever made, she has gained weight, the food is fresh and she is settled beautifully, the staff are amazing, the care they give her is lovely, they work hard and can't do enough for the residents and families. They do family get-together

events BBQ Halloween Christmas with entertainment and lovely food, the management is very approachable and doesn't just sit behind a desk, he helps with medication and care, we are so happy we moved Nan here.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear how happy and settled your nan is since moving here. It's wonderful to know that she's thriving, enjoying the fresh food and benefiting from the care and dedication of our team. We're especially pleased to hear that our family events and the approachable nature of our management have made a positive impact on you and your family. Our goal has always been to create a warm, inclusive and supportive environment for our residents and their loved ones and your feedback reaffirms that we're on the right path.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from Louise W (Daughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

Cannot rate this place highly enough, the staff are friendly and very interested in residents' welfare.
There are activities twice daily every day, the place is clean, warm and welcoming.
My mum has lived here over twelve months now after being in another not suitable place.
I'm happy and can rest

easy knowing my mum is safe and very well cared for.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you ever so much for your kind words. We're absolutely delighted to hear that you and your mum have had such a positive experience with us. It's wonderful to know that the care and attention our staff provide, along with the daily activities, have brought you both comfort and peace of mind. We're also proud to share that we are busy preparing for the Christmas party and we hope it will be a truly festive and joyful occasion for all our residents and their families!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from J M (Friend of Resident) published on 9 December 2024

Submitted via Website • Report

Overall Experience

Partner's mum went into this home 8 weeks ago. Since she has been there she has had three unwitnessed falls. She had a bust lip from another resident and has sustained a broken wrist. In the 8 weeks she has lost 1/3 of her body weight. Manager says he has an open door policy but if you talk to him nothing

gets done. We were supposed to have a meeting with a senior nurse, social services and ourselves. The nurse cancelled this meeting the night before and emailed the social worker to serve 28 days' notice. Partner's mum is now in hospital and social worker told us the home won't take her back. I would not put an animal in their care home. Some staff are OK but they hide far too much. This home needs investigation as it has failed a vulnerable 76-year-old. We looked after her for 4 years and if this had happened we would have been done for neglect. How can a nursing home get away with this? And to anybody involved with this home don't leave a comment unless you leave a way for us to reply, disappointing.

Reply from Kevin Robinson-Husband, Director of Operations at Beechcroft Care Home

I'm sorry to hear of your concerns and we apologize for any inconvenience this has caused yourselves. We take all feedback seriously, I am able to see the home have completed investigations into matters which have arisen and have been working with family members and the local authority team to support your loved ones current needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from Y E (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Mum has been in this home for 8 weeks. She has had two unwitnessed falls and a broken hand/wrist. They have not been able to get mum to eat or shower, we have been doing this. Mum's fire door was broken and couldn't be closed for 6 weeks. Mum has lost weight, spent a lot of time in bed and is now depressed.

They tried to send her to the hospital for a suspected infection, again they couldn't do her obs. But ambulance staff could, they told ambulance people to use force but this was denied and then the home wanted to involve the police and again the home was told no. Now they have given 28 days' notice to have mum removed. Don't use this home. They can't cope and they don't like it when you stick up for your relative/family. They don't answer phone calls and you are kept outside waiting. I couldn't give mum a shower once because it was dirty and the smell was disgusting. A carer told us to use it, it was okay and clean. Three maintenance people left, new staff arriving all the time.

Reply from Sophie Gardiner, Group Quality and Compliance Director at Beechcroft Care Home

We are very disappointed to hear of your concerns, on review of these I can see you were invited to a meeting yesterday with the management team and local authority to discuss further and review the investigation completed. Unfortunately, you were unable to attend. If you can reschedule as requested all findings and evidence to these concerns can be shared. Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Florence Mill Care Home
from K M (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

The staff on Waterside unit are very kind and caring, they work really hard ensuring the comfort of all the residents. They are constantly checking that the residents have everything they need be that food, drink or personal care.

Reply from Catrina Smith, Registered Manager at Florence Mill Care Home

Thank you so much for taking the time to share such lovely feedback about the staff. I will share this lovely review with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from M A (Friend of Resident) published on 22 October 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and helpful. Food is great going by the cooking smells coming from the kitchen. Residents seem very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from Sandra H (Wife of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

I visit the home on a weekly basis to visit my husband. He is not the easiest person to visit and displays challenging behaviours to myself. He joins in no activities and spends all his time in bed in his room.
Staff are always very supportive to myself and provide updates on a regular basis. They

are caring and kind to myself and my husband.
The home is always clean and tidy. There are always activities going on and always my husband does not engage, that is personal choice.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you so much for your feedback and for taking the time to share your experience with us. We understand how challenging it can be to visit a loved one who is going through difficult times and we are glad to hear that our staff have been supportive and caring to both you and your husband during your visits. While we strive for excellence, we acknowledge that we are not perfect but we always do our best to meet our residents' needs in a professional and dignified manner. We respect your husband's personal choices regarding activities and will continue to ensure that he remains comfortable and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from Keith N (Son of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

The home seems to be improving, staff are very friendly and hardworking. Some rooms need updating and redecorating which is happening. Could do with residents being offered a light snack (at supper time) to put them through to the next morning (breakfast).

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care Home

Thank you for your feedback! We're pleased to hear that you've noticed improvements in the home and appreciate the hard work and friendliness of our staff. We want to let you know that we started redecorating the Oak unit two weeks ago, aiming to enhance the environment to a high standard. Additionally, we have already implemented light snacks at supper time to ensure our residents have something to tide them over until breakfast. Thank you again!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Beechcroft Care Home
from Paul J (Son-in-law of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

Beechcroft Care Home is fantastic, very well-run, friendly and professional staff who care for the residents very well. Would highly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Landona House Ltd in Cheshire

Landona House Ltd Locations in Cheshire (4)

Landona House Ltd Reviews in Cheshire (331)

Florence Mill Care Home

Beechcroft Care Home

Ferndale Court Care Home

Ferndale Court Care Home

Beechcroft Care Home

Ferndale Court Care Home

Beechcroft Care Home

Ferndale Court Care Home

Ferndale Court Care Home

Beechcroft Care Home

Beechcroft Care Home

Beechcroft Care Home

Beechcroft Care Home

Beechcroft Care Home

Beechcroft Care Home

Florence Mill Care Home

Beechcroft Care Home

Beechcroft Care Home

Beechcroft Care Home

Beechcroft Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers