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Care Homes Owned by Landona House Ltd in Cleveland & Teesside

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Landona House Ltd in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Landona House Ltd are showing below.

View the details of all 9 locations (with 607 reviews) owned by Landona House Ltd

Landona House Ltd Locations in Cleveland & Teesside (2)

 

2 Care Homes owned by Landona House Ltd in Cleveland & Teesside

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Delamere Lodge Care Home

Delamere Road, Park End, Middlesbrough TS3 7EB 

9.7 24 reviews
"All the staff here are fantastic, giving us total confidence that mum is in safe hands. We value that the rooms are always clean and tidy,…"   Read all 24 reviews
Location Type Care Home

Delamere Lodge Care Home in Middlesbrough is registered to give care and support to a maximum of 41 people. CQC rated Good in all Categories (October 2019). Trained staff support people with dementia, learning disabilities, physical disabilities,… Read more about Delamere Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 41 Rooms from £1,180 / week
Tollesby Hall Care Home

1 Slip Inn Bank, Ladgate Lane, Middlesbrough TS8 9EJ 

9.5 119 reviews
"The staff were always professional and hard working. They were also friendly and kind. They made my Fathers last years as enjoyable and…"   Read all 119 reviews
Location Type Care Home

Located in Middlesbrough is a purpose-built 55 bedded facility offering nursing and residential care and care for people with physical disabilities, short-term respite and specialist end of life care. At Tollesby Hall residents have a choice of… Read more about Tollesby Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 55 Rooms from £1,100 / week

Landona House Ltd Reviews in Cleveland & Teesside (143)

9.4
Landona House Ltd has a Group Review Score of 9.4 (9.447) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Landona House Ltd must have a Review Score.

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Review of

Tollesby Hall Care Home

from Hilary L (Daughter-in-law of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were helpful, kind, respectful, friendly. We can only thank all staff.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your lovely comments, We are happy that you are happy with the care and support that your loved one is receiving. We will pass these lovely comments to our staff team.


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Review of

Delamere Lodge Care Home

from M M (Wife of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was placed in permanent care in December 2024 due to his deteriorating condition (Vascular Dementia). There were were some minor hiccups as you would expect but, these were promptly rectified. It was probably down to the change over of temporary staff during the Festive season. Nevertheless, they
were all very professional, friendly and understanding to my husband's needs.


I do believe it was just a case of my husband getting used to his new home and the different faces plus, the team getting used to him and his needs. He seems to be settling in OK now. We are happy he is in a safe environment and seems to be well cared for which we are all very grateful. Thank you. Special thank you to the nurses and carers for their friendliness, professionalism and care towards my husband.


The team are always happy to see me and other family members too and greet us with a smile and an update on how my husband's day has been. They treat us like family. Thank you to you all!


Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Many thanks for your kind review. We always look to how to settle new residents into the home, getting to know their likes and dislikes, as well as getting families involved who know them the most. We appreciate all of our staff and how they personalise person centred care within the home.


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Review of

Tollesby Hall Care Home

from Lisa B (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to say that Tollesby Hall Care Home is a friendly place and staff are excellent, and have been excellent to my mam. Nothing has been a problem for them. My mam has only been in just under two weeks.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your review, it is great to see that you and your mum are happy with the care and support provided by the Tollesby Hall team. We will provide the team with your positive feedback.


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Review of

Delamere Lodge Care Home

from M H (Daughter of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff at Delamere Lodge for the care you provide to my dad. He is well looked after, yes initially rooms last year could be cleaner however you have all continued to work hard and provide good care and he does now have a clean environment - bedroom and around the home.
Many thanks, your hard work is appreciated and noticed .

Reply from Kevin Robinson-Husband, Director of Operations at Delamere Lodge Care Home

Thank you for this lovely review, I really pleased that you can see the improvements in which the home is making, we will share these excellent comments with the team at the home.


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Review of

Tollesby Hall Care Home

from A G (Son of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were always professional and hard working. They were also friendly and kind. They made my Fathers last years as enjoyable and comfortable as possible. I can't thank you all enough.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you this lovely review, it is lovely to see that the care and support which your loved ones and the family received was to a high standard. We will share these comments with our team.


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Review of

Delamere Lodge Care Home

from Colin B (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are fantastic, giving us total confidence that mum is in safe hands. We value that the rooms are always clean and tidy, the meals always tasty and generous, the décor bright and cheerful, but what distinguishes Delamere from previous places is the staff. We can see that mum loves
and is loved by her carers who always emanate warmth, patience, kindness and understanding. At a previous "good" home mum would exhibit apprehension about some staff, but at Delamere we always see ready smiles and pleasure in their company. Previously elsewhere the home seemed sterile and clinical, but at Delamere we see genuine attachment, reassuring physical closeness when called for, and good humoured relationships between carers and mum. For example recently staff excelled in giving mum a glorious 99th birthday day (with a custom tee-shirt saying "It's taken me 99 years to look this good"!) Priceless! All our family feel hugely grateful to have mum installed in such a safe, caring and professional "home".

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind review. We are pleased that your mom is happy with her care here.


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Review of

Tollesby Hall Care Home

from Isabella G (Mother of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter was in Tollesby Hall Care Home for a very short time. But the time she spent there was very good, the staff were very caring, and the food was very nice and there was good variety. The home was very clean and my daughter liked to sit in the garden which was very nice. She was very happy
the time she was there.

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Review of

Tollesby Hall Care Home

from Pauline C (Wife of Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very caring and attentive. Nothing was too much trouble, even though my husband was only with them for a short time they showed compassion to him and also to his family. They were also very quick in noticing any health changes in him and acted quickly to that. The staff were always
very pleasant and the home itself was very clean, warm and welcoming.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your review, it is great to see the care and support which were given by the team at Tollesby Hall. We share these lovely comments with the staff team.


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Review of

Tollesby Hall Care Home

from Susan H (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so caring towards my mam, they can't do enough for her. Mam tells me the food is lovely, her washing is done every day. On my first visit, as I had driven a long way to see my mam, the staff were so welcoming and helpful and put my mind at ease. They answered all my questions. I can relax
knowing my mam is safe and treated with respect and kindness, nothing is too much trouble for the staff. Thank you.

Reply from Joanne Robson, Home Manager at Tollesby Hall Care Home

Thank you for your lovely comments, I am so glad staff are welcoming and you are happy with the care your mam receives.


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Review of

Delamere Lodge Care Home

from Joan G (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Massive improvement to cleanliness. My mother was isolated due to a urine infection, came to visit and the room was a disgrace. Had a word with the manager and with a space of the previous 3 - 4 weeks of my review date, massive improvement. Her room is spotless and smells amazing. Thank you for listening
to my concerns my mind is once again at ease.

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind and honest review, your mom is an amazing lady, who makes everyone smile. Seeing her eyes light up when you visit is lovely to see. She will be sadly missed by all of the staff. The staff send our condolences to you and all of your family.


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Review of

Delamere Lodge Care Home

from Amy H (Granddaughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my grandad receives.He is always happy and content when I go to see him. Do I think the room could be cleaned a bit more . Also I think the room need updating and decorating .

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for the review, your grandad is a lovely gentleman. We are decorating the home gradually, where we have completed 6 rooms recently. We do have rooms cleaned daily, if you find a concern on the day we can follow this up immediately. Families are welcome to put in personal touches to make the rooms more cosey.


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Review of

Delamere Lodge Care Home

from David D (Friend of Resident) published on 2 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, clean and tidy reception area. Greeted by smart cheerful staff. Excellent facilities for all guests, allow for a peaceful secure environment. Meals are regular and full filling to say the least.The staff are always on hand to help and support all the guests 24/7. Each room is spotlessly clean
and always well prepared to suit each individual guest. The bedding is always clean and fresh every day.

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your kind feedback, we always look for ways to improve and keep our residents, friends and professionals getting the best from the service.


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Review of

Tollesby Hall Care Home

from J C (Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dear Boss. Your staff and the angels are light, hearty and lovely. Only complaint, doorbell.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for your lovely review and comments, these comments help us to improve the service in which we deliver. We will share these comments and the review with our staff teams.


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Review of

Delamere Lodge Care Home

from S T (Son of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care and support from all staff at Delamare Lodge Care Home for my mum was 'best in class'. They were always interactive with my mum, engaging with her and their support to my late father was exceptional. Very supportive and understanding. With my mum's end of life support, they were incredible
and caring for my mum in her final days. I cannot thank them enough.

Reply from Fay cambridge-sneddon, Home manager at Delamere Lodge Care Home

Thank you for your review, it was an honour to look after your both of your parents.


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Review of

Tollesby Hall Care Home

from K L (Sister-in-law of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at the care home with my brother-in-law, we were both made to feel very welcome. The home was very nice and clean. The team was very professional, cheerful and friendly. Any queries were resolved promptly.
The staff below were outstanding: Admin, Care Manager, Care Worker, Laundry Assistant
The
care home exceeded our expectations! A huge thank you to the team from all the family but especially his wife for the care her husband received during the two weeks in respite.

Reply from Joanne Robson, Manager at Tollesby Hall Care Home

Thank you, I'm happy you had such a positive experience.


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Review of

Tollesby Hall Care Home

from J S (Sister of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall it is a good service. I find the staff to be helpful, pleasant and knowledgable. They always have time to sit and comfort residents when in need even when they are extremely busy. The management is extremely helpful too.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for taking the time to write this review, it is lovely to see that you are happy and feel supported by the service which is delivered. We will discuss these lovely comments with the staff team at Tollesby.


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Review of

Tollesby Hall Care Home

from P S (Son of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Tollesby Hall Nursing Home from June 2023 till 6th October 2024. I honestly cannot thank the staff enough for the care she received during her stay.
She was a character and all the staff genuinely loved her as she did them.
We couldn't have wished for our Mum to be cared
for in a better place, nothing was too much trouble for them even to the point of looking after her visitors with cups of tea, biscuits even a meal if required.
I would highly recommend this home 100%
Thank you all so much from her loving son.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for this lovely review, we are really pleased to see the care and support your mum received from the team was to a high level. We will share these reviews with our staff teams.


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Review of

Tollesby Hall Care Home

from M P (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really concerned that my mother has to go into a home. We realised that her mobility had deteriorated and we were unable to give 24/7 care at home. I've come to realise that my mother is being cared for in the care home, when I see that she puts her hands up to the care staff and feel confident
and happy with the staff.

Reply from Kevin Robinson-Husband, Director of Operations at Tollesby Hall Care Home

Thank you for taking the time to leave us a review, it is great to see that your mum has settled in well at Tollesby and is fully supported by the staff team within the home. Feedback helps us to continuously improve the service in which we deliver to our residents and families. We will share these comments with our staff teams.


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Review of

Tollesby Hall Care Home

from M R (Son of Resident) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff made Mam feel valued and cared about. The bed is not very comfortable. Mam said to me on leaving "If I ever get worse and need a care home, put me here, I really like it here".

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Review of

Tollesby Hall Care Home

from D W (Wife of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really caring environment. The residents come first. It is not a hotel. The patients and you may have to wait your turn. My husband died here. His care was magnificent. He was treated with love, sympathy and understanding. What more do you want for your loved one?

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