Springcare Ltd in Merseyside | 6 Care Homes

Review of
Westwood Hall Nursing Home
from S L (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

All staff have been so friendly and helpful they understood it is not just the residents that have to adjust but family have been having a hard time aswell and it is so lovely to walk in to happy smiling faces everything is done without any fuss and always with dignity I feel this reflects very good

management and training I feel very blessed to have found this home from home for my mum the food is amazing.

Reply from Macie Cox, Marketing Executive at Westwood Hall Nursing Home

Thank you so much for your kind words, we all really appreciate it here at Westwood! Our door is always open to you for anything you may need and we are so pleased you chose us for Mum.

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Review of
Windy Knowe Nursing Home
from Christine R (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Windy Knowe is a beautiful home, beautiful gardens as well as staff. All of the staff are 100% passionate, a smile always on their face (happy). Very thorough, kind, caring, nothing a problem. Lots of stimulation with residents, activities, ponies, dog visits, excellent. Amazing communication with families.

Could not ask for more. Food excellent, cleanliness excellent and care exceptional. Thank you, you're all the best ever, genuine and true stars.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review of Windy Knowe, we all really appreciate your kind words and all of your support!

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Review of
Oxton Grange Care Home
from Janet P (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My mother was a resident at Oxton Grange Care Home, Wirral from June 2022 until December 2024.
Right from the start I knew I had chosen the best care home! The atmosphere when walking through the door to look around, was warm and welcoming.
The whole Oxton Grange team, no matter what their role,

all played their part in providing first class attention and consideration.
But it was the love, compassion and dedicated care shown to my mum at the end of her life that really blew me away. It was quite exceptional.
In addition, at that extremely difficult family time, the support given to me personally, and to my elderly father, was truly wonderful. I was humbled by their genuine kindness.

Reply from Macie Cox, Marketing Executive at Oxton Grange Care Home

Thank you so much for your beautiful words, we really appreciate you taking the time to leave a review. Mum is missed hugely and you and your family will always be part of our Oxton Grange family. We thank you so much for your support.

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Review of
Brimstage Manor
from W A (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

I moved my mum from another home to Brimstage Manor two months ago and could not be happier with the change! In a previous care home, my mum was left to lie alone in a bed all day for months but now she's sitting in the lounge socialising and happy with other residents at Brimstage Manor and has even

made progress in herself that we didn't think was possible for a while.
I can't find a fault with this home at all, the staff are lovely and caring as well as accommodating to visiting family members. My mum also loves the staff as they are so kind to her. The care is great and it's a lovely little home, the residents are treated as family.

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Review of
Park House Care Home
from A S (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My mum moved into this home in September, as an emergency admission. She could not have been more welcomed and cared for at what was a distressing time for us all. She is very happy there now, and every time I speak to her she says she feels lucky to be in such a nice place with such nice people. I

can vouch for the fact that staff are friendly and caring, the home is clean and welcoming and residents are encouraged to socialise if they want to. All in all a good experience for my Mum and for us.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you so much for your lovely review, it is brilliant to hear and we really appreciate it here at Park House!

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Review of
Park House Care Home
from Andrew F (Brother of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

My sister recently had 3 falls within the care home, which resulted in 2 bleeds on the brain. Immediately after the falls the staff were very caring making regular observations whilst waiting for the ambulance to arrive. Upon return to the care home the nursing home fitted pressure mats to the bed and

chair which alarm when my sister gets up.

Reply from Macie Cox, Marketing Executive at Park House Care Home

Thank you for your feedback, if you would like to discuss any areas in more depth please contact the home and we will be happy to organise a meeting.

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Review of
Windy Knowe Nursing Home
from Pamela S (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

This has to be the best home I have ever been to. My father was moved in due to having an above-knee amputation. Nothing is too much trouble for them. My parents celebrated their 60th Wedding Anniversary. They provided us with a private room to celebrate in. They surprised them with a cake, card, flower

and a bottle of prosecco. They are the most caring staff I have ever known and my dad happily calls it home.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely words, this really means a lot to us at Windy Knowe and we are so glad Dad is part of the family!

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Review of
Alexandra Care Home
from R S (Brother of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

My sister has been in the care home for 6 months and she has been very happy and well looked after. She has a good relationship with all the staff and enjoys their company. This is a lovely care home but the staff make it something special. By their empathy and care of all residents. They care for the

family and make them welcome.

Reply from Macie Cox, Marketing Executive at Alexandra Care Home

Thank you so much for your lovely review, we appreciate your kind words and I will make sure it is passed on to our fabulous team!

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Review of
Windy Knowe Nursing Home
from Susan D (Cousin of Resident) assisted by family/friend published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

We feel our family member is well looked after and always clean. His room is clean and tidy. The staff are always friendly and keep us updated.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review; I will pass it on to our fab team! Thank you!

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Review of
Windy Knowe Nursing Home
from Kerry W (Relative of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

We feel our relative is well looked after. he is always clean, his room is clean and tidy. All staff are friendly and keep in touch with us to let us know if he's had a fall or is unwell, etc.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words; we really appreciate it here at Windy. We are so pleased that you are happy with the care that your relative receives.

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Review of
Brimstage Manor
from Clare O (Granddaughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My grandad has been in 3 care homes and we have not had the best experience. He has been in Brimstage Manor for 2 weeks and we as a family have never felt so reassured by the management and staff at Brimstage. They're all very kind caring and welcoming he seems so settled and happy always kept clean

and tidy. Has a beautiful room and view and the food cleaners and laundry service are absolutely brilliant can't thank this place enough we finally can go home and know he's well cared for safe and looked after. Thank you all.

Reply from Wendy Powell, Administration Manager at Brimstage Manor

Thank you very much for your review regarding your grandfather's time with us. I will be sure to pass on your kind and positive feedback to all the staff here at Brimstage Manor. Many thanks.

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Review of
Windy Knowe Nursing Home
from S D (Son of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience

Windy Knowe is such a wonderful place. The manager and her team are such caring professionals to my very challenging father. Nothing is too much and I am kept informed about everything. I rest assured in complete confidence.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words, we all really appreciate it here at Windy. We are always here for any support you may need!

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Review of
Windy Knowe Nursing Home
from Adele B (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My father was a resident for six months before his death, and although suffering from dementia, he was still very aware of his surroundings. The staff looked after him with such love and care that I could not believe that such wonderful people existed. They made the last months of his life incredibly

happy, which took so much pressure off me. The staff treated him like family and cried when he passed away. I cannot thank them enough for everything they have done.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your lovely review; we all really appreciate it.

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Review of
Windy Knowe Nursing Home
from Stuart C (Son of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

My 97-year-old mother came to Windy Knowe two years ago. She is very happy and well looked after, my mother has a lovely room which is adequate for all her needs which in turn gives the family peace of mind. I can visit when I need to and the staff and management are fantastic.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your kind words and continued support! We are very happy that you are pleased with the care Mum is receiving and that you think our team are fantastic, it sure will be passed on!

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Review of
Oxton Grange Care Home
from J N (Daughter of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

Mum has lived at Oxton Grange since February 2024. She is always telling me that the staff are wonderful and that she is treated like a queen. From my experience visiting her most days, I have found the staff to be extremely kind and caring and very helpful to us. It's a really lovely place.

Reply from Macie Cox, Marketing Executive at Oxton Grange Care Home

Thank you so much for your lovely review, we really appreciate it here at Oxton Grange. We are so pleased that Mum loves living with us, she is a valued member of the family!

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Review of
Windy Knowe Nursing Home
from Mark M (Son of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

You here a lot of bad publicity at times with regards to care homes. Windy Knowe is a fantastic care home that was recommended to me for my dad. I often hear the staff engaging with the residents and on a number of occasions when walking down the corridor to see my dad you can hear them laughing in

their rooms and this is lovely to see. I have not had any issues with the service Windy Knowe provide but I am sure that if I had a concern then the team would act on it as it is my belief that they want to deliver 100% every time.

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Review of
Windy Knowe Nursing Home
from S C (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

Windy Knowe is a lovely care home, with friendly and caring staff. I feel Mum is well looked after and well fed. Overall I am very pleased with the care that is provided. Only areas of concern are the amount of agency staff that have been in attendance this last month. It's very difficult for somebody

with dementia to cope with having somebody different every day attending to them, they get used to seeing the same people. I would also say that an area we've had issues with is the laundry. Clothes going missing, ending up in other residents' rooms even though every item of clothing is labelled, so this should not happen. I was appalled to see Mum wearing a pair of men's black underpants! These should not have even been in her room, for the carers to access. Apart from the above small issues I would definitely recommend Windy Knowe to others and have no real concerns over safety and care.

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Review of
Windy Knowe Nursing Home
from R M (Brother of Resident) published on 13 August 2024

Submitted via Website • Report

Overall Experience

Home is clean, staff are helpful and friendly. Redecoration was taking place some disruption to residents' routines. My brother is being well looked after and has settled in well with the help of all of the team at Windy Knowe.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

Thank you so much for your review of Windy Knowe, we are pleased that you are happy with our great team! We have taken every step to ensure disruption was kept to a minimum during the refurb and we apologise for any disruption that we were unable to avoid!

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Review of
Windy Knowe Nursing Home
from J H (Daughter-in-law of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

My mum has been attacked five times since she has been here by two different male residents, the last two incidents on the same day and they didn't inform us about the first incident where a nurse and management lacked duty of care leading to my mum getting brutally attacked and a broken hip. Residents

are left walking around wet and my mum left for hours in her underwear covered in faeces witnessed by another resident's family member. Residents have unnecessary falls, I have seen a 1-2-1 carer dragging her resident up after a fall by his arms. Tea time food is always cling filmed and cold most times. I have spoken with the manager a few times regarding this and nothing has been done. Residents are not taken outside by staff. If staff don't bring residents downstairs they are isolated to their bedroom or hallway as Springcare turned the 2 lounges and dining room into more bedrooms. Not one person from Windy Knowe has asked how my mum is or sent their apologies. Windy Knowe is now redecorating since we put our complaint in, go figure.

Reply from Macie Cox, Marketing Executive at Windy Knowe Nursing Home

We value your feedback, all complaints are investigated and dealt with following guidelines.

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Review of
Brimstage Manor
from Rosalind B (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

My dad has been in the home since December, the staff are great, they are very helpful and caring and go above and beyond to help my dad, who has complicated illnesses and medications. The staff all work very hard and are cheerful. His room is always very clean and they have a good laundry service for

his clothes.

Reply from Emma Netherton, Administrator at Brimstage Manor

Thank you for your kind review. I'm pleased to hear that you feel positive about the care your dad is receiving. I will ensure they are aware of your lovely review.

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Care Homes Owned by Springcare Ltd in Merseyside

Springcare Ltd Locations in Merseyside (6)

Springcare Ltd Reviews in Merseyside (215)

Westwood Hall Nursing Home

Windy Knowe Nursing Home

Oxton Grange Care Home

Brimstage Manor

Park House Care Home

Park House Care Home

Windy Knowe Nursing Home

Alexandra Care Home

Windy Knowe Nursing Home

Windy Knowe Nursing Home

Brimstage Manor

Windy Knowe Nursing Home

Windy Knowe Nursing Home

Windy Knowe Nursing Home

Oxton Grange Care Home

Windy Knowe Nursing Home

Windy Knowe Nursing Home

Windy Knowe Nursing Home

Windy Knowe Nursing Home

Brimstage Manor

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