Springcare Ltd in Nottinghamshire | 4 Care Homes

Review of
Alexandra House Nursing Home
from Karen W (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

Very professional and polite members of staff who are very supportive of not just my mum but myself as well.
Mum looks very well and smart in appearance every time I have visited.
The home is very clean and tidy. I can't thank all the staff enough for giving me peace of mind knowing Mum is very well

cared for and safe.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

Thank you so much for your lovely review, we really appreciate it and we are very grateful for your support.

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Review of
Lawn Park Care Home
from Louisa B (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are in general very good.
Our dad's room however was a disgrace in terms of how dated it is, especially for nearly £5000/mnth, no one should have to live in this. If we could have moved him we would but this was the only nursing home he could get in.
Despite the cleaning staff's best efforts,

it was grim and thoroughly depressing for him to be in and us to look at him in.
The end of life care was very good and we are grateful to all the staff who assisted in this.
The management and office staff have also been very good.

Reply from Macie Cox, Marketing Executive at Lawn Park Care Home

Thank you so much for your review, we take all feedback seriously. This is a recently acquired home to the group and we have a rolling program of refurbishment so the issues you've raised will soon be addressed.

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Review of
Lawn Park Care Home
from K W (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My father-in-law was in Lawn Park from February 2024 until his death in December. He was not an easy man to deal with, but the staff cared for him with grace, kindness and empathy along with their superb nursing skills. They looked after us as well during sometimes stressful visits. We could not recommend

this home more highly, it is well-run, efficient and most of all caring and loving.

Reply from Macie Cox, Marketing Executive at Lawn Park Care Home

Thank you so much for your kind words, we will make sure they are passed onto our fabulous team!

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Review of
Lawn Park Care Home
from Carl S (Son of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

Care of my mother is overall good. She is well cared for and her needs are met, the events planner/coordinator is excellent and provides much needed stimulation to residents. The food provided is varied and of a very high standard. Well done team!

Reply from Macie Cox, Marketing Executive at Lawn Park Care Home

Thank you so much for your kind words, we really appreciate your review and are so pleased that you are happy with the care Mum receives.

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Review of
Alexandra House Nursing Home
from Glenis F (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mother was admitted to this care home recently and she is delighted with her choice. This is a gem of a care home. All the staff are dedicated, loving and caring. There is a culture within this care home of love, helpfulness, respect and a desire and commitment to ensure every resident's wellbeing

and happiness is a priority. The catering is excellent and the activities provided are amazing and tailored to individual abilities.
This care home comes highly recommended and needs to be Number 1 on the wish list of any potential resident.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

Thank you so much for your lovely review, your words really mean a lot to us at Alexandra House and we really appreciate your support. Mum is a part of our family and we are so pleased she chose us!

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Review of
Lawn Park Care Home
from Andrew D (Son of Resident) published on 27 December 2024

Submitted via Postal Card • Report

Overall Experience

So pleased we chose Lawn Park Care Home. My father went in on end-of-life care and it made such a difference for what became the last six weeks of his life. All the staff acted professional and were very caring, making his time there as pleasant as possible. It is very well-run in all departments and

our only regret is he wasn't able to enjoy all the amenities due to his failing health. Highly recommended.

Reply from Macie Cox, Marketing Executive at Lawn Park Care Home

Thank you so much for your review, Dad is truly missed and we are always here for support if ever you need it.

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Review of
Alexandra House Nursing Home
from L H (Husband of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

Staff are pleasant and helpful and do the best they can for visitors and residents.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

Thank you so much for your lovely review, we all really appreciate it here at Alexandra House!

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Review of
Lawn Park Care Home
from S H (Nephew of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care from carers and staff.

Reply from Macie Cox, Marketing Executive at Lawn Park Care Home

Thank you so much for your review, we all really appreciate it at Lawn Park!

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Review of
Lawn Park Care Home
from K L (Daughter of Resident) published on 15 November 2024

Submitted via Postal Card • Report

Overall Experience

My father has received excellent care in Lawn Park. He is well looked after day and night. The staff are excellent and so helpful all the time, day and night.
He is well catered for in every way and every problem is sorted out. The whole family are very pleased with his care. We can approach anybody

with any worries or concerns.

Reply from Macie Cox, Marketing Executive at Lawn Park Care Home

Thank you so much for your kind feedback on Lawn Park. We are so pleased that you are happy with Dad's care and we are so lucky to have such an amazing team here!

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Review of
Melbourne House Nursing Home
from J F (Daughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

Our dad has lived at Melbourne house for just over three years. He has very complex needs. Not only does my dad receive excellent care we as visitors are made to feel at home when we visit and nothing is too much trouble. My dad is well cared for by the team and he is settled. Last week the staff realised

Dad was not himself. They called out of hours straight away and a GP did a home visit and gave him antibiotics. Anything we have ever asked has always been sorted straight away by the amazing manager. She and the team have really changed my dad's life and his family. I was originally recommended this home by a social worker as after looking after Dad for fifteen years it became apparent he needed 24-hour care. I am so grateful we found Melbourne House.

Reply from Macie Cox, Marketing Executive at Melbourne House Nursing Home

Thank you so much for your lovely review of Melbourne, that makes us so happy that you are pleased with the care we provide. We love having Dad as part of our Melbourne family!

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Review of
Melbourne House Nursing Home
from V S (Friend of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

I often visited to find the alarm button had been pressed for some time, not sure if staff ignored them. Missing laundry, I took my friend two handmade blankets on Monday, but they had disappeared by Wednesday. His clothes would go missing regularly despite being labelled, and then not recovered.
My

friend spoke about a carer who he called "the cow" who seemed to try to make life difficult for him. I think the rest of the staff were more positively viewed. It was only one individual.

Reply from Macie Cox, Marketing Executive at Melbourne House Nursing Home

Thank you so much for your feedback, please get in touch with the manager with your concerns so that we can look into this. The manager was unaware of concerns raised due to the resident's family members being pleased with the service.

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Review of
Melbourne House Nursing Home
from Rory D (Son of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

Melbourne House Nursing Home has provided my father with excellent care over the past few months. The Care Team, in particular, has shown a genuine dedication to his well-being, treating him with compassion and respect. The high standard of nursing care he has received has been truly reassuring, addressing

his medical needs with skill and attention. The adjacent GP surgery which attends to the residents via weekly rounds - is a particular bonus. The variety of activities offered at the home is another standout aspect. The Activity Team works incredibly hard to keep residents engaged and inspired, creating a lively and stimulating environment. These activities have had a positive impact on my father's mood and overall quality of life. I am grateful for the care and commitment shown by the staff at Melbourne House, and would highly recommend their services.

Reply from Macie Cox, Marketing Executive at Melbourne House Nursing Home

Thank you so much for your lovely words, we will pass them on to our team. We are so happy that you are pleased with our care team they really are amazing and we are so lucky to have them!

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Review of
Lawn Park Care Home
from G B (Cousin of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

My cousin has been in the home for 7 years. January 2024 new owners had taken over so I hope that the rooms will be a massive improvement e.g bathroom.
The activities lady who is there now is trying her very best to organise activities. My cousin was very happy there. People treated me also with dignity.

I would recommend this home but the owners need to update the bedrooms/bathrooms.

Reply from Macie Cox, Marketing Executive at Lawn Park Care Home

Thank you so much for your review, we really appreciate it! Your feedback has been taken on and we are looking to improve the home with renovations as soon as we can.

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Review of
Park House Nursing Home
from Davina R (Sister of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

My sister was admitted here after a long stay in hospital. She was on oxygen and bed-bound. The care that my sister received was far below average. When she needed assistance it would take a staff member up to an hour for them to answer the bell. Unacceptable as my sister was unable to get out of her

bed without the risk of falls. The food was very limited and of poor quality.

Reply from Macie Cox, Marketing Executive at Park House Nursing Home

Thank you for your review of Park House, we take all feedback very seriously. We have a quality assurance team on hand visiting the home weekly to ensure the home runs smoothly since us recently taking over Park House as well as a catering manager monitoring the quality and range of food. Please contact the manager with any issues you want to discuss as they will be able to help solve this.

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Review of
Park House Nursing Home
from M P (Daughter of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum has settled well into the home. The staff have got a good rapport with her, they have got to know her well and understand her needs. She enjoys and takes part in the activities, particularly those involving music and movement. Since entering the home she has been eating well and generally likes

the food which is provided. The home also organises regular events for family members to join the residents for meals and activities.

Reply from Macie Cox, Marketing Executive at Park House Nursing Home

Thank you so much for your lovely review of the home, we all really appreciate it! We are glad Mum has settled well with us and are excited to introduce new improvements to Park House that are in the pipeline!

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Review of
Lawn Park Care Home
from S G (Daughter of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum came here from a hospice, Mum never wanted to go into a care home so it took a while for her to settle. She has a few favourite carers but all the staff are friendly and caring and nothing is too much trouble for them. As Mum is bedbound she relies on the staff more than most so a friendly face

is most welcome.

Reply from Macie Cox, Marketing Executive at Lawn Park Care Home

Thank you so much for your lovely review of Lawn Park, we are so lucky to have such a fab team!

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Review of
Park House Nursing Home
from Jeanette S (Daughter of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

My mum's last year was spent at Park House Nursing Home. She was a very dynamic energetic woman so the staff had their work cut out. They did an amazing job keeping her active with a wide range of activities in-house and trips out. The staff were sensitive to her ever-changing needs giving her hugs,

cuddles and reassurance when she was confused and distressed. She was shown overwhelming love and affection during her stay. During the days of palliative care, the staff showed remarkable tenderness and kept my mum's dignity intact whilst supporting the family in these emotional times. Everyone on the staff is amazing. Thank you so much.

Reply from Macie Cox, Marketing Executive at Park House Nursing Home

Thank you so much for your lovely review of Park House, we all really appreciate it! That's really amazing to hear and Park House send you love in these hard times. Mum is truly missed and will always be part of our family.

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Review of
Alexandra House Nursing Home
from Kenneth R (Husband of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

My wife enjoyed her stay at Alexandra House.
The staff were caring and helpful.

Reply from Macie Cox, Marketing Executive at Alexandra House Nursing Home

This is brilliant to hear! Thank you so much for taking the time to write us a review, we really appreciate it!

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Review of
Park House Nursing Home
from J S (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

Despite a welcoming atmosphere, and friendly staff. This home couldn't meet the needs of my father. The spaces were too big and dated. Inappropriate furniture - low seating and corners with broken furniture. Despite seeing cleaners constantly working, perhaps not enough staff, many areas were not at

their best. The furniture in the bedroom inappropriate for use, heavy pine and drawers could fall out. The toilet was broken and even though we reported it nothing changed. Dietary needs not adhered to and a lack of information sharing. The outside area had many hazards and was in need of care.
Not enough for residents to do.

Reply from Macie Cox, Marketing Executive at Park House Nursing Home

Thank you so much for your feedback, we appreciate hearing everyone's thoughts to improve our service. We are lucky to have such a great team! Springcare has recently taken over the home and we have multiple changes which are due to be implemented and are being implemented such as new systems, refurbs, the recruitment of a group activities supervisor and increased maintenance to ensure there are plenty of activities that are suited to all residents.

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Review of
Park House Nursing Home
from C R (Daughter of Resident) published on 27 May 2024

Submitted via Website • Report

Overall Experience

It’s dirty, tired, palliative care awful, records not kept up correctly filled in when asked why not. Person left soaked in urine, given medication when unable to swallow.
Some staff not doing a proper job and rude. Room was disgusting, not a place to spend your last days. Expensive.
Sent home with

not enough medication in syringe driver, it was beeping as she arrived home. Needs shutting down.

Reply from Macie Cox, Marketing Executive at Park House Nursing Home

Hi, I'm so sorry that you feel this way, we would encourage you to speak to the manager regarding any concerns. After recently taking over, Springcare are doing all we can to make this a more positive environment for all of our residents by conducting regular surveys, training and appraisals as well as plans for refurbishment of the home.

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Care Homes Owned by Springcare Ltd in Nottinghamshire

Springcare Ltd Locations in Nottinghamshire (4)

Springcare Ltd Reviews in Nottinghamshire (195)

Alexandra House Nursing Home

Lawn Park Care Home

Lawn Park Care Home

Lawn Park Care Home

Alexandra House Nursing Home

Lawn Park Care Home

Alexandra House Nursing Home

Lawn Park Care Home

Lawn Park Care Home

Melbourne House Nursing Home

Melbourne House Nursing Home

Melbourne House Nursing Home

Lawn Park Care Home

Park House Nursing Home

Park House Nursing Home

Lawn Park Care Home

Park House Nursing Home

Alexandra House Nursing Home

Park House Nursing Home

Park House Nursing Home

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