Lotus Care Management Services Ltd in Merseyside | 6 Care Homes

Review of
Marmaduke Street Care Home
from Laura B (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Friendly welcome
Mum is happy & comfortable.
Clean environment
Management very personable.
Efficient when they noticed mum needed personal care.

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Review of
Marmaduke Street Care Home
from Ann K (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Our mum arrived at Marmaduke June 24 she is non verbal, and bed bound. We find the staff and management very caring, we visit every day, but have no worries when leaving that mum is not being cared for Rooms are cleaned daily and mum always looks clean and cared for aswell, food always looks fresh and

carefully prepared. We as a family are very happy with marmadukes.

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Review of
Glenarie Manor Nursing Home
from Stephen B (Brother of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I have found my brother's care home to be excellent for his care and support, for the treatment of his dignity, staff and management for support his cleanliness and help with drink and food. They have excellent safety and security and provide activities for him, overall I am happy for my brother to

be a resident at this care home.

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Review of
Glenarie Manor Nursing Home
from Patricia G (Sister of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

My brother is very happy in Glenarie Manor Nursing Home and regards it as home. The staff cater to his needs and whenever I have been there have been very courteous and hospitable. The current manager is very approachable as are all the staff, she is trying to get more 'get-togethers' sorted. We were

there in Summer for a buffet and last Saturday when she arranged a Christmas event. It gives everyone the opportunity to speak to the staff and management. Couldn't be happier with the service provided.

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Review of
Glenarie Manor Nursing Home
from Pam I (Sister of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience

My brother has been a resident at Glenarie Manor Nursing Home for many years. He loves it there and sees it as his home and the staff and other residents as his family. They treat him so well and also us when we visit or attend one of the family days they put on there. The staff keep me informed on

his care at all times and are so supportive and kind. Even when he can be a little awkward at times. I love going to Glenarie as it is so welcoming, warm and friendly and a real home from home. It's outstanding!

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Review of
Marmaduke Street Care Home
from D S (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

Staff are caring and make you feel welcome. Management cares for her staff and residents. My dad has been herefor 12 months and is looked after.

Reply from Amar Patel, Compliance Maneger at Marmaduke Street Care Home

Thank you so much for taking the time to leave such a positive review for Marmaduke Street Care Home. We truly appreciate your kind words and are delighted to hear that your experience with us has been a positive one. It's always our goal to provide the best possible care, and feedback like yours motivates us to continue our work with dedication and passion. Thank you from all at Lotus Care Marmaduke Street!

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Review of
Glenarie Manor Nursing Home
from Joseph D (Brother of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience

My brother has been in the care home for many years. I have found the staff to be very helpful and let me know of any concerns with my brother. It is a very clean and decorated place with clean and decorated bathrooms and toilets. They have good activities. The manager has a lovely caring nature and

keeps me informed. I would recommend this care home.

Reply from Amar Patel, Compliance Maneger at Glenarie Manor Nursing Home

Dear Joseph, on behalf of everyone at Glenarie Manor, I would like to sincerely thank you for taking the time to leave such a positive review. We are delighted to hear that your experience with us has been so fulfilling and that our team has made a meaningful difference. Your kind words truly motivate us to continue providing the best possible care and service to all our residents. If there's anything further we can do or if you have any suggestions, please don't hesitate to reach out. Many thanks from all at Lotus Care Glenarie Manor.

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Review of
Glenarie Manor Nursing Home
from Dawn P (Sister of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

My sister is very settled here, the staff recognises straight away her problems, the only people to do this in the last 13 years. The staff are all wonderful, great communication and understanding of her needs. I would highly recommend Glenarie Manor. The manager is very approachable and easy to contact.

Any matters or queries I might have had were dealt with in a professional but caring way.

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Review of
Finch Manor
from Gary B (Son of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

When my mum arrived at this home in 2021, I was a little taken back to how sterile the rooms felt but we did make it comfortable and homely for her.
She had a decent end of life in the home and the staff where very caring and attentive.
It has a very good standard of care and the facilities are decent.

Food and hygiene is immaculate and you can have a look and see to what the kitchens which is impressive.
Note, as all rooms are all on one floor, the staff don't have to split up to cover multiple floors which again adds to there being lots of staff and carers around. Would recommend this particular home for Dementia care.

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Review of
Croxteth Park Care Home
from Yvonne L (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My mum had her 80th birthday party recently in the care home. We organised entertainment, in the afternoon for all to enjoy. Bingo, live singer and magician. With the help of the manager, the team but especially the activity girls who all went above and beyond they helped with all the decorations at

the start of the day to ensure it was done when mum got up in the morning. They did the bingo and booked the singer as they knew which singer my mum liked best and booked the magician. They encouraged everyone to join in dancing and with the magician. Made sure everyone had snacks and drinks throughout. We couldn't of done it without their help and support. As a family we can't express enough how much we appreciate them all for everything they do for my mum and us as a family. The support we get is 10/10. We would like to thank them from the bottom of our hearts. My mum and dad and everyone really enjoyed the party and that's down to these guys. So again massive thank you.

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Review of
Marmaduke Street Care Home
from C S (Son of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

This place should be shut down! Poor management and safeguarding issues prevail.
On no account send your relatives to Marmaduke care home.
Read the latest CQC report to confirm its findings, which also show our concerns.

Reply from Jay Patel, Owner at Marmaduke Street Care Home

All feedback is extremely important to us and we’re sorry to hear about your concerns regarding poor management and safeguarding issues. We take all feedback seriously and always welcome the opportunity to meet with resident’s families to discuss any concerns they may have at the earliest opportunity to enable any concerns to immediately be addressed. However, upon review, we have been unable to find a record of any complaint, or details of any issues raised previously but should you wish to provide us with any emails you have sent raising any concerns previously or further information, then we will be more than happy to undertake a more thorough investigation of your complaint. A new Home Manager has recently been appointed who has an open-door policy. We are sorry that you did not have a positive experience and we wish you and your family the very best for the future but, team Marmaduke work hard to ensure that all our residents have the highest levels of care.

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Review of
Croxteth Park Care Home
from S K (Daughter of Resident) published on 9 November 2023

Submitted via Postal Card • Report

Overall Experience

Mum has resided at Croxteth Park Care Home now since February 2023 and we feel her dignity, care and attention to her needs are second to none. The staff are very caring and compassionate to Mum. The food is beautiful, with a wide range of choices for residents. The manager is so helpful and professional

and has taken on any requests we have asked about with total support.

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Review of
Croxteth Park Care Home
from W D (Son of Resident) published on 2 November 2023

Submitted via Postal Card • Report

Overall Experience

Great care home.
Looked after my dad so well.
Would highly recommend it.
Lovely, friendly staff - very helpful.

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Review of
Croxteth Park Care Home
from Philip V (Son of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

My Mother came here two years ago and never looked back! I must say the staff are all amazing, they not only do their jobs amazingly, it's their interaction with the residents. I'm very thankful and happy my Mother is here. Carry on team -doing your amazing work. Kind regards.

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Review of
Croxteth Park Care Home
from Carol G (Daughter of Resident) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience

We can't thank this care home enough for the care they have shown my dad, it's been like a home from home for him. From the staff to the food, it's just been amazing and good for us knowing he is looked after so well.

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Review of
Cressington Court
from L F (Respite Resident) published on 26 April 2023

Submitted via Website • Report

Overall Experience

Cressington Court care home is a fabulous facility. A family member has just had 3 weeks of respite he has dementia and lewy bodies. The staff team could not have been more supportive of him. Family members who visited Cressington always had a positive word to say. Staff are happy and quick to oblige

and speak to family members. Service users' individual rooms are clean and warm. This is the 2nd Lotus care home I have used and would highly recommend them to any family looking for a caring supportive environment. Although CQC has highlighted some operational concerns in Cressington. Always look at the quality of the care which is second to none provided by Lotus Care.

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Review of
Croxteth Park Care Home
from M M (Sister of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

My sister is here and I would fully recommend this lovely care home. All the staff are wonderful so kind and caring, a lovely home. My sister gets looked after, thank you. Her room is always clean, they are there one hundred per cent if I ask them for something for my sister, and they always help, lovely

caring staff.

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Review of
Finch Manor
from P M (Son of Resident) published on 6 April 2023

Submitted via Website • Report

Overall Experience

My mum is a resident here. I am very shocked at how much my mum has deteriorated in this place. There are no activities here. Staff who have worked here for over 20 yrs have left. There is a big communication barrier between staff, service users and family. It relies on agency staff who don't know

what they're supposed to be doing. Every time I've got in to visit my mum she is in bed. There is nothing going on for residents. There used to be activities in this place. Since last year it was stopped. Residents are dying of boredom in here, it is shocking. Read the CQC reports before you put your family members here. I am looking to have my mum removed from here. My mum has had a lot of falls in place in the last year and nothing has been done about it until I complained. I was only informed about 3 falls but my mum has had a lot more. The family are never updated. The rooms are very shabby, with broken door handle, and cracked toilet window.

Reply from Jay Patel, Owner at Finch Manor

Thank you for your feedback. We have recently recruited a new management team at Finch Manor. The management structure now provides a Munir Manager, Head of Care, Clinical Lead and a New Manager. Should you want to arrange a meeting with the new management team please do get in touch to discuss your concerns. We are also in the process of recruiting an activities co-ordinator as our existing member of staff is on maternity leave. Happy to discuss any matters arising.

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Review of
Croxteth Park Care Home
from D G (Daughter of Resident) published on 16 March 2023

Submitted via Postal Card • Report

Overall Experience

I cannot fault the staff at the care home. They look after my mum with dignity and respect. They are very caring and passionate about their roles. Mum can join in activities if she wants or she can spend time in her room resting which she enjoys. The home is spotless and is cleaned daily by very reliable

cleaners who do a great job. There is good communication throughout and I would have no hesitation in recommending the home to other families.

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Review of
Cressington Court
from Valerie J (Daughter of Resident) published on 22 February 2023

Submitted via Website • Report

Overall Experience

My mum has been in Cressington Court for nearly two years. I cannot thank the friendly staff enough for my mum's last week alive. They couldn’t have done enough to make her comfy and give her the dignity she deserved at end of her life. We as a family were asked constantly did we want a drink or something

to eat or even if we wanted to talk.
We were very touched as Mum always had a smile for the staff and us when we visited. Sadly my father only died 5 months ago or he would have been with her but they are together now.
Thank you very much you were like a family to her.

Reply from Jay Patel, Owner at Cressington Court

Thank you for your review. I will ensure that all the team at Cressington Care Home are informed. They all work so hard and care so much, they will be over the moon.

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Care Homes Owned by Lotus Care Management Services Ltd in Merseyside

Lotus Care Management Services Ltd Locations in Merseyside (6)

Lotus Care Management Services Ltd Reviews in Merseyside (91)

Reviews Posted for members of Lotus Care Management Services Ltd

Marmaduke Street Care Home

Marmaduke Street Care Home

Glenarie Manor Nursing Home

Glenarie Manor Nursing Home

Glenarie Manor Nursing Home

Marmaduke Street Care Home

Glenarie Manor Nursing Home

Glenarie Manor Nursing Home

Finch Manor

Croxteth Park Care Home

Marmaduke Street Care Home

Croxteth Park Care Home

Croxteth Park Care Home

Croxteth Park Care Home

Croxteth Park Care Home

Cressington Court

Croxteth Park Care Home

Finch Manor

Croxteth Park Care Home

Cressington Court

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