Which Capulet Care Care Homes have the highest review score?

The Hamptons , Perton Manor & Woodford House Nursing Home have the highest review score.

Capulet Care | 3 Care Homes

Review of
The Hamptons
from H N (Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

I have had excellent treatment since I have been here and would recommend the home. The staff are kind and very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from K N (Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

A friendly stay. Excellent staff. Good food and service. Would recommend.

Reply from Kim Roch, Deputy Manager at The Hamptons

Thank you for your feedback. We are glad you enjoyed your stay. Your positive comments are greatly received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from J S (Respite Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

My stay even though short was incredibly enjoyable.
Nothing was too much trouble for all the staff.
I wouldn't hesitate to stay again if the need arose.

Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive comments about your convalescence stay. We are delighted to hear you would stay with us again! It was our pleasure to care for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from Rosemary J (Wife of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

My husband spent a week of respite care in Hampton House Care Home from 19/10/23-26/10/23. He has dementia and prostate cancer. So has physical and mental requirements. He was looked after by very caring and friendly staff. All his needs were attended to and he was treated with dignity and kindness.

An excellent home.

Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive review. It was our pleasure to provide respite support for your husband and we hope to see him again in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from J T (Respite Resident) published on 3 October 2023

Submitted via Postal Card • Report

Overall Experience

I came to Hampton after a two-month stay in hospital and another care home which did not fit my needs and found here. Companionship among staff and clients alike, which I really needed.

Reply from Roz Elliott, Owner at The Hamptons

Thank you for taking the time to provide us a review. We are delighted to hear you have found companionship and Hampton House has suited your care needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from Doreen T (Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

I cannot find anything here to fault, the service and care is excellent. We enjoy our meals, the food is healthy and very tasty. We find everyone very kind and ready to help in any way they can.

Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive review. We are delighted to hear you found our service and care "excellent". Our chefs take pride in serving our home-cooked food and we are pleased you found the menu choices healthy and very tasty.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from Trevor S (Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience

I'm very impressed by the care given, the good food, the comfort in my room. Everything is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from Elizabeth F (Daughter of Resident) published on 12 May 2023

Submitted via Postal Card • Report

Overall Experience

Hampton House is so clean, with no nasty smells, and the staff show great care and compassion. Not only are they fantastic with the residents, but they are also great with the families of the residents. Before my father became a resident, I viewed several homes, but Hampton jumped out as by far the

cleanest and friendliest. It feels more like a hotel with that personal touch. Thank you, Hampton House. Dad's so happy.

Reply from Roz Elliott, Owner at The Hamptons

Thank you very much for your positive review and complimentary comments. We are thrilled to hear that you feel you have made the right choice for Dad to live at Hampton House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from Malcolm S (Respite Resident) published on 28 November 2022

Submitted via Postal Card • Report

Overall Experience

I have just had a hip replacement and spent two weeks of respite care at Hampton House. The staff have been excellent, fantastic food and a great room.
I lost my brother two days after I arrived, and the staff were brilliant. Nothing was too much trouble, They helped me through a very difficult time,

and I am very grateful. Thank you.

Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive response. We were delighted to support you after your operation and during your time of bereavement. Best wishes from all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodford House Nursing Home
from John L (Brother of Resident) published on 23 November 2022

Submitted via Website • Report

Overall Experience

I find Woodford House Nursing Home meets current government legislation and guidelines for the care of the residents in their care. However, I find a major problem with communication between some management and staff. Also following up and providing feedback on complaints is very ad-hoc I find there

is confusion when booking appointments for visitors or hospital consultations and errors regarding paperwork. When I have complained formally regarding this I received a corporate verbal apology not written and an assurance this will not happen again. It does happen again and yet another apology. I have concerns regarding health and safety in certain areas and have addressed these concerns with the manager. I feel the building and security is reminiscent of a 1980s institutional centre and has not really come onto the 21st century regarding vision, scope and development for the future needs of the residents and client needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Woodford House Nursing Home
from L W (Wife of Resident) published on 22 August 2022

Submitted via Website • Report

Overall Experience

My husband has been a resident at Woodford House for several years with complex needs.
All the staff, nurses, carers, reception, catering staff, cleaners, laundry staff and handyman all work hard to make Woodford a happy, caring environment for our loved ones to live in, under very difficult circumstances

at times.
The home manager and staff member who deals with the dementia pathways, who works between another home in the group and Woodford do an excellent job in explaining and sorting out any problems that arise. Calls are made to me to inform me of any problems or issues that arise with my husband, which I find very reassuring.
The well-being team work well with the residents with music, walks and various activity programs.
No home is perfect but everyone at Woodford tries their best to make this a happy loving home for our loved ones. I have to admit for myself an open and honest relationship with the management team is a bonus.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Perton Manor
from C P (Wife of Resident) published on 7 April 2022

Submitted via Website • Report

Overall Experience

My husband has been in Perton since May 2021 and the care he has received has been excellent. I would not have coped without the support the staff have given me over this time, especially during these difficult times.
My husbands behaviour has been extremely challenging and the staff have dealt with

him with care and understanding of his needs.
They senior staff have always told me the truth and although this has been difficult to accept at times I have appreciated their honesty.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Perton Manor
from Stuart S (Son of Resident) published on 6 April 2022

Submitted via Website • Report

Overall Experience

Dad has been in Perton Manor since late August, when he transferred from a different home, due to that home not being able to care for Dad.

In the 6 months that Dad has been at Perton, he has moved back towards a Dad that I can recognise. The therapeutic approach of Perton Manor has placed an emphasis

on understanding his condition, what he enjoys, and has tailored an approach to getting him active and engaged. He goes for walks several times a day (with a carer), and with restrictions, lifting went on a visit to a local nature reserve.

Dad has come off his anti-psychotics as a result of the interventions at Perton Manor, and he is no longer the aggressive, agitated, unsocial and unhappy man that he was at the previous care home. Dad laughs and dances with his carers, and has some quality of life again. We as his family are so happy with the change in Dad since he has been with Perton Manor. We have been supported by the Home in Dad's journey, and would highly recommend Perton Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from R M (Resident) published on 25 January 2022

Submitted via Postal Card • Report

Overall Experience

I found the staff very helpful and friendly.

Reply from Roz Elliott, Owner at The Hamptons

It was our pleasure to provide you with a recent respite stay. We are all delighted to see that you have provided 5/5 scores, across the whole range of criteria and you would found our team helpful and friendly. Best wishes from all the team!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from Jean J (Resident) published on 25 November 2021

Submitted via Postal Card • Report

Overall Experience

I have been very happy at Hampton House - Care Home for the Elderly, the staff listen and do all they can to help when personal problems arise. I have full confidence in them all. They do what they say they will and this has given me confidence throughout my stay. They organise a range of activities

and treat everyone as an individual.

Reply from Roz Elliott, Owner at The Hamptons

Thank you for your positive comments about the support our staff have provided you during your stay. We are delighted to hear that you have rated us as "excellent" across the whole range of criteria.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from M I (Son of Resident) published on 25 October 2021

Submitted via Postal Card • Report

Overall Experience

Hampton House reacted really quickly for an urgent admission and was very flexible. They had an outstanding care ethos and very high standards. The home was as good as it could possibly be, and the overall experience was excellent.

Reply from Roz Elliott, Owner at The Hamptons

Thank you for your outstanding review! Our team will all be delighted to hear you have scored us so highly across all the criteria. It was our pleasure to come to your rescue, and we are delighted to hear your overall experience was excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from J W (Daughter of Resident) published on 25 October 2021

Submitted via Postal Card • Report

Overall Experience

My mum enjoyed her weeks stay at Hampton House and will certainly be back again!

Reply from Roz Elliott, Owner at The Hamptons

Thank you for reviewing your mother's recent respite stay. We are pleased to hear you would recommend Hampton House. We look forward to welcoming Mum back in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from J P (Resident) published on 24 May 2021

Submitted via Postal Card • Report

Overall Experience

Really enjoyed my stay here. The room was lovely, and the care and attention have been excellent. Food is really good with a good variety.

Reply from Roz Elliott, Owner at The Hamptons

We are delighted to hear that you have rated us as 5 stars ***** across all the categories - thank you for your feedback it means so much to our team to know that you were completely happy with your recent care experience at Hampton House. Best wishes from Roz and all the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from Claire B (Daughter of Resident) published on 19 May 2021

Submitted via Website • Report

Overall Experience

From the initial phone call to find out if you had space for my mum who needed some convalescence after a hip replacement, right through to doing her laundry for her ready to leave, our experience of Hampton House has been absolutely superb. The level of care given by your dedicated team of staff has

been first class, nothing was ever too much trouble and you made Mum feel so welcome. She loved all the lovely home-cooked food and pampering including hairdressers and chiropodist. Some good old fashioned TLC has given her breathing space to build her energies and confidence to go home and continue her recovery. We can't thank you enough for taking such wonderful care of our 'special cargo' and we won't hesitate to recommend your services going forward.

Reply from Roz Elliott, Owner at The Hamptons

Thank you so much for taking the time to provide such a wonderful review! We were delighted you choose Hampton House for the convalescence for Mum. It was our pleasure to care for her during her stay and we're all delighted to know that you have rated us 5 stars ***** across all the range of services.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Hamptons
from R R (Daughter of Resident) published on 8 March 2021

Submitted via Website • Report

Overall Experience

Re last 12 months
My mother came in for respite while we had a holiday and was then marooned by Covid, but this allowed us to continue in front line NHS roles.
My mother has been settled and content at Hampton House and says she would recommend it to anyone. She does not give faint praise and this

is an excellent mark from her. The care staff have been tactful and supportive to her and to us. She particularly likes the fact that the staff are a locally based group who are stable. They get to know and enjoy the residents well.
Our mother has really enjoyed looking out at the well-kept garden. She has also enjoyed the home-cooked food.
When we could visit, we were always made welcome. The house was always calm. We never heard residents who were uttering distress or who seemed to have hygiene issues, both of which we have experienced elsewhere.
We are so grateful for the quality care and for the fact that Hampton House created and maintained Covid security throughout a difficult time.

Reply from Roz Elliott, Owner at The Hamptons

Thank you for posting your review. It is our pleasure to care for your mother, and for us to know that you have been able to continue your valuable NHS roles, during the Covid-19 pandemic. We pride ourselves on our local, reliable and dedicated team of staff. We know the stability and continuity of our professional team, means we can consistently deliver high standards of care to our residents. Your positive review helps us to build on the enviable reputation that Hampton House has become known for, and enjoys. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Capulet Care

Capulet Care Locations (3)

Capulet Care Reviews (44)

Reviews Posted for members of Capulet Care

The Hamptons

The Hamptons

The Hamptons

The Hamptons

The Hamptons

The Hamptons

The Hamptons

The Hamptons

The Hamptons

Woodford House Nursing Home

Woodford House Nursing Home

Perton Manor

Perton Manor

The Hamptons

The Hamptons

The Hamptons

The Hamptons

The Hamptons

The Hamptons

The Hamptons

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Frequently Asked Questions about Capulet Care

How many Care Homes does Capulet Care own?

Which Capulet Care Care Homes have the highest review score?

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers