Knights Care Ltd in Staffordshire | 1 Care Home

Review of
Abbey Court Care and Nursing Home
from R S (Respite Resident) published on 23 December 2024

Submitted via Postal Card • Report

Overall Experience

A short but excellent stay, most enjoyable.

Reply from Mandy Leadbetter, Home Manager at Abbey Court Care and Nursing Home

Great to hear such lovely compliments about the home, thank you. I will share them with the team.

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Review of
Abbey Court Care and Nursing Home
from Andrea P (Niece of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience

My uncle sadly spent only a short time in Abbey Court, however, during that time the care he received was consistently of a high standard. Members of staff were compassionate, responsive to care needs, observant of and proactive regarding changes in my uncle's demeanour, including medication to ease

his pain. He was kept clean, tidy and well shaven and his dignity was maintained. A special thanks to a staff nurse for her care of my uncle and our family.

Reply from Mandy Leadbetter, Home Manager at Abbey Court Care and Nursing Home

We really appreciate the feedback given and will share this with the team. We strive to give excellent standards of care to all, if we can make the final days as peaceful as possible for residents and their families then staff are rewarded. Thank you again for the lovely comments.

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Review of
Abbey Court Care and Nursing Home
from L L (Daughter of Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

What can we say apart from the whole experience at the nursing home was excellent in every sense. From the first time you enter the unit to the end. Very caring and professional and exceptional nursing care. Thank you for everything.

Reply from Mandy Leadbetter, Home Manager at Abbey Court Care and Nursing Home

It's great to receive this feedback, great moral booster for the staff. We all do our best, not always getting it right but we do strive for excellence in everything we do. I'm very proud of the team. Thank you.

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Review of
Abbey Court Care and Nursing Home
from Julie M (Daughter-in-law of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

I have great respect for the staff and the care they give... some are better than others.
The issues I have are
1) Items of clothing go missing even though they have the room number on. Items that obviously require ironing are not ironed and I take my mother-in-law's laundry home to iron! White items

very often come back tinged with other colours so obviously whites are not washed separately. 4 hand-knitted cardigans have been totally destroyed due to not being washed with care.
2) I have been asking since 2020 for her room to be decorated and refurbished... it was and still is a very shabby room.

Reply from Mandy Leadbetter, Home Manager at Abbey Court Care and Nursing Home

Thank you for taking the time to leave your feedback. I will pass your kind words to the staff. I too have utmost respect for them and the care they provide is invaluable to us and to the residents. I have raised your concerns regarding ironing with the housekeeping team to ensure this is addressed. We have also begun the process of updating the bedroom and this is underway as we speak, we look forward to hearing your feedback on the refurbishment once complete.

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Review of
Abbey Court Care and Nursing Home
from S B (Daughter of Resident) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience

The overall atmosphere in the care home appears to have deteriorated since Mum (who has been a resident for approximately twenty-two months) arrived. The staff appear to have less time to spend with the residents. This is particularly noticeable in the area of social interaction with residents like

sing songs. I feel that is detrimental to the overall health of the residents. Changes from a catering part of view, I believe have been negative. Although the food might be nutritious the appearance is very unappealing.

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Review of
Abbey Court Care and Nursing Home
from Catherine H (Daughter of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

I would like to thank you all for the care of our dad and grandad. End-of-life care was excellent. So comfortable and clean, excellent. The staff treated him like family. At the very end, you all gave him dignity and peace. You will be thanked forever by all our family. I recommend anyone with an elderly

relative who needs the care to place them here, your mind will be at peace.

Reply from Adam Knights, Managing Director at Abbey Court Care and Nursing Home

Thank you for your kind words, it will be forwarded to the team. We take pride in our work so it's lovely to see excellent feedback like this. Best wishes to the family.

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Review of
Abbey Court Care and Nursing Home
from Ann P (Daughter of Resident) published on 12 October 2021

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Abbey Court for four months now after hospital admission. I am delighted that she has settled well and have no regrets about her move. She is always well dressed with her hair and make-up done well, which is very important to her. Mum loves the entertainment, particularly

anything to do with singing and dancing (lots of it provided). There is always somebody on hand to deal with any concerns that we as a family have, and the staff always respond positively. More than happy that Mum is here.

Reply from Richard Lawson, Operations Manager at Abbey Court Care and Nursing Home

Thank you for the fantastic review. We will continue to improve and provide the best care possible for your loved one.

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Review of
Abbey Court Care and Nursing Home
from A I (Granddaughter of Resident) published on 11 October 2021

Submitted via Postal Card • Report

Overall Experience

Handled the Covid-19 pandemic extremely well, was able to visit following the rules. Any issues with laundry were raised and dealt with. Nan is getting the care she requires.
Difficult for Nan not in her own home, but we were made to feel welcome. Only improvement is next spring, the outside needs

to be cleaned and tidied up - perhaps flowers/plants.

Reply from Richard Lawson, Operations Manager at Abbey Court Care and Nursing Home

Thank you for your fantastic review, we are grateful for any feedback and will improve on any issues raised.

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Review of
Abbey Court Care and Nursing Home
from Carol A (Friend of Resident) published on 29 September 2021

Submitted via Postal Card • Report

Overall Experience

I have found most of the staff to be friendly and caring and the home very clean. My friend gives a different insight. I know that they have struggled with her dietary needs. She buys her own soup! I have been in her room when a particular carer was on duty and heard her say something under her breath,

re my friend, which I assume she didn't think I heard, which I didn't think was very professional.

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Review of
Abbey Court Care and Nursing Home
from Stephen B (Son of Resident) published on 21 September 2021

Submitted via Website • Report

Overall Experience

I am more than happy with the care my mother is being given at Abbey Court.
During the imposed restrictions Abbey Court did all they could to facilitate my visits and since the easing of these, they have gone out of their way to enable me to have longer visits. These longer visits, as well as a packed

lunch which Abbey Court provide, if necessary, enable me to take her for several hours on picnic trips around the Leek countryside. As my mother cannot get about easily without assistance the staff are always there to gently help her into and out of the car.
The staff are always friendly and treat my mother with care and respect. Living outside the country as I do, they are always there to assist my mother, allowing her to talk to me when I ring and arranging video calls.

Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home

Thank you for your review, and your kind words. It is our pleasure to be of service to your Mother, to you and the whole family, thank you for giving us that opportunity. On behalf of every member of our staff team, heartfelt wishes from our family, to yours.

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Review of
Abbey Court Care and Nursing Home
from Margaret E (Daughter of Resident) published on 27 August 2021

Submitted via Postal Card • Report

Overall Experience

Abbey Court is like home from home. It has that homely feel and so welcoming. Take care.

Reply from Richard Lawson, Operations Manager at Abbey Court Care and Nursing Home

Thank you for your fantastic review, we are really grateful for your feedback.

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Review of
Abbey Court Care and Nursing Home
from E C (Son-in-law of Resident) published on 23 August 2021

Submitted via Postal Card • Report

Overall Experience

Very happy with the care provided, which I feel to be of an excellent standard. I have had the experience of other care homes and Abbey Court has been the best without question. I have been particularly impressed by the handling of the Covid situation.

Reply from Richard Lawson, Operations Manager at Abbey Court Care and Nursing Home

Thank you for your review. We are all so grateful for your kind words. It is our pleasure to be of service to you and your family, and we all look forward to continuing to be so.

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Review of
Abbey Court Care and Nursing Home
from Janice C (Daughter of Resident) published on 20 August 2021

Submitted via Postal Card • Report

Overall Experience

My mum is now in her 7th year at Abbey Court and my dad was there for 3 years before he sadly passed away. My parents have both been happy here and very well cared for. Abbey Court is a very clean and well-managed care home. Staff are always friendly and welcoming whilst maintaining complete professionalism.

Mum is content and completely well cared for. She is treated as an individual and all her needs are well met. All staff are aware of her likes and dislikes which is also important to us. During the pandemic, their care for residents and families has been unwavering. Any concerns have been dealt with promptly and efficiently. The food is homemade and mum is given options to suit her needs. Abbey Court is like one big family and I cannot rate them highly enough.

Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home

Thank you for your review - it is hugely appreciated! The whole team are so grateful for your kind words.

It is our pleasure to be of service to you and your family...

...so...from our family, to your family, thank you so much!

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Review of
Abbey Court Care and Nursing Home
from Margaret B (Daughter of Resident) published on 20 August 2021

Submitted via Postal Card • Report

Overall Experience

The home has provided my father with excellent wrap-around care, all his needs are catered for taking into account his Dementia and great age. The home is very proactive with myself eg emails, contact, and visits. It is kept immaculate throughout. The staff go over and beyond to make sure residents

experience good food, entertainment, nice company, and feel joy. The home is professional in all aspects of care, empathy, dignity, and laughter. This is why I have given my ratings.

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Review of
Abbey Court Care and Nursing Home
from Joy D (Daughter of Resident) published on 6 April 2021

Submitted via Website • Report

Overall Experience

My father has dementia and we selected Abbey Court for his care based on recommendation. The level of care and compassion and treating him as an individual is exceptional. The staff are amazing and willing to assist and answer any questions openly and honestly. External healthcare professionals have

also been involved with the care and sharing information and updates has been exceptional. So pleased my father is receiving his care here and I would say it is more of an extended family which l am also made to feel part of. We know he is receiving the best possible care from a dedicated caring professional and compassionate team. During the covid pandemic, communication has been excellent and although contact has been limited, l cannot fault their endeavours to explore all types of communication ensuring we can maintain a form of contact. I would recommend Abbey Court to anyone who needs to move their loved one into care.

Reply from Richard Lawson, Operations Manager at Abbey Court Care and Nursing Home

Thank you for your comments and your review, we will continue to provide a fantastic service for your loved one.

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Review of
Abbey Court Care and Nursing Home
from W C (Friend of Resident) published on 5 December 2019

Submitted via Postal Card • Report

Overall Experience

I have spent the best part of 10 years caring for elderly friends and family. My friend was dead set against going into a home until we chanced upon Abbey Court. It's clean, well kept and importantly a safe place for her. She thinks highly of the staff who are all very friendly and more importantly

seem to know their care job inside and out.

Reply from Richard Lawson, Operations Manager at Abbey Court Care and Nursing Home

Thank you so much for your feedback - it is hugely appreciated by all of us at Abbey Court. It is our pleasure to do what we do - your support is always so very much valued. My best wishes to you and yours. Richard.

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Review of
Abbey Court Care and Nursing Home
from Tanya P (Friend of Resident) published on 4 December 2019

Submitted via Postal Card • Report

Overall Experience

I think that Abbey Court is a very modern and well-maintained care home. The staff are well lead and very supportive with the best approach to the service users.

Reply from Richard Lawson, Operations Manager at Abbey Court Care and Nursing Home

Thank you for your feedback Tanya. It is our pleasure and honour to do the job we do and to be able to welcome you and your loved ones into our home. I will share this with the team - they will be thrilled and immensely grateful. Thank you again. Kindest regards to you and yours.

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Review of
Abbey Court Care and Nursing Home
from C T (Wife of Resident) published on 17 October 2019

Submitted via Postal Card • Report

Overall Experience

My husband was transferred to Abbey Court after being in hospital since June where his general well being had diminished. After only a day he was starting to take interest and try to talk. The staff have been very patient with his moods, not wanting food, drink or medication and this week he has started

to try to feed himself. He is always treated as a person and everyone uses his name. Abbey Court is the next best thing to home.

Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home

Many thanks for your review. It's our pleasure to care for your husband and join partnership with you and your loved ones. Very best wishes from all of us at Abbey Court.

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Review of
Abbey Court Care and Nursing Home
from Dorothy W (Friend of Resident) published on 28 August 2019

Submitted via Postal Card • Report

Overall Experience

In my opinion, Abbey Court Care and Nursing Home is one of the best care homes I've seen. My friend has been in the home for over two years and I visit her weekly. On some occasions, I have visited when meals are served, food looks very nice as the cook is doing a good job.
The carers I find have

been kind and helpful to my friend. Improvements have been made in the reception area where visitors sign in and I've always been greeted warmly at reception which is very nice.

Reply from Richard Lawson, Operations Manager at Abbey Court Care and Nursing Home

Many thanks for taking the time and making the effort to post a review of our home.

Your kind comments are hugely appreciated by us all and very much valued.

It is always our pleasure to welcome you to Abbey Court anytime - we look forward to doing so again soon.

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Review of
Abbey Court Care and Nursing Home
from Nigel N (Son of Resident) published on 22 August 2019

Submitted via Postal Card • Report

Overall Experience

I visit my mum most days and find the home welcoming and pleasant. The staff are approachable and always busy helping the residents. My mum always looks clean and tidy. Her room is clean and fresh. The staff are excellent and some go above and beyond. I do hope this trend continues in the future.

Reply from RICHARD LAWSON, OPERATIONS MANAGER at Abbey Court Care and Nursing Home

Thank you for your feedback and for sharing your comments with us all. It is not only hugely appreciated, but also greatly valued.
It is a great pleasure to be able to offer the best care and service to you and your loved ones, your family and friends - many thanks for affording us that opportunity.
We very much look forward to continuing to do so. We will always commit to striving to, not only meeting, but exceeding your expectations...I guarantee that!
Kindest regards, Operations Manager

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Care Home Owned by Knights Care Ltd in Staffordshire

Knights Care Ltd Locations in Staffordshire (1)

Knights Care Ltd Reviews in Staffordshire (29)

Abbey Court Care and Nursing Home

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Abbey Court Care and Nursing Home

Abbey Court Care and Nursing Home

Abbey Court Care and Nursing Home

Abbey Court Care and Nursing Home

Abbey Court Care and Nursing Home

Abbey Court Care and Nursing Home

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