Lovett Care Ltd in Cumbria | 1 Care Home

Review of
Eden Manor Care Home
from Janet M (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

In September last year my mother had a nasty fall and ended up in hospital. On returning home it was evident that neither her or my father could manage her illness at home (she suffers with dementia). Having had respite in July, we made the difficult decision for mum to return to Eden Manor for further

respite - she remains there still. All of the staff have made a difficult time manageable. Their care and love for my mum, dad and myself goes above and beyond.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your review and kind words for our team and the care that your mother has received and continues to receive here at Eden Manor. It is a pleasure to have her here, and the team will be so pleased to hear your comments. Thank you, and take care.

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Review of
Eden Manor Care Home
from T L (Daughter-in-law of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall this home and staff are excellent. The only thing letting it down is the standard of the food provided. For the monthly cost residents pay, I would expect a much higher standard and quality of ingredients used.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for your feedback. We have recently reviewed our menus which have been formulated with the residents and finalised during our residents meeting. As of 17th March these have now been rolled out and we have had some really positive comments back so far. We also also pleased to say that all our fruit, vegetables and meat are locally sourced around the Carlisle area. If you have any further comments we'd love to hear from you, please contact me and we can discuss. Thanks again and take care.

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Review of
Eden Manor Care Home
from K S (Nephew of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

My aunt spent her last two years of her life at Eden Manor. The home is lovely and she was well looked after during that time. Sadly she passed away recently. We were fortunate to be with her during her last few days and I have to say that the home and their staff were exceptional in what was a difficult

time. I would not hesitate to recommend them to anyone looking for a care home.

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Review of
Eden Manor Care Home
from L R (Power of Attorney of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Disappointed at the inactivity on the village dementia care unit. My Dad was in for 3 months. From my knowledge he had two small walks, no visits in the mini bus. Many falls, last 8 visits he was alone in his bedroom. Just because he had some verbal challenges it doesn't mean you don't interact in many

other ways or try things later in the day. On some occasions seeing Dementia residents seeing Paddington 1 in a morning and Paddington 2 in an afternoon with some staff on mobile phones. I expressed concerns several times told by the manager the Dementia unit was short staffed with my sister. We have no doubt residents without dementia get really good care and activities but the last 3 months of my Dad's life we are very disappointed with Eden Manor Dementia unit.

Reply from Teresa Lynskey, Regional Manager at Eden Manor Care Home

The team at Eden Manor were so sorry to hear of your Dad's passing and offer their deepest condolences. Eden Manor uses the person-centred software (PCS - electronic care planning system for carers). The team carry handheld devices to record all care interactions in real time. While it may appear they are on their mobile phones, they are using these handheld devices which are the same size. Before your Dad was discharged into the integrated care team in December 2024, it was documented that he took part in several activities including, Christmas activities, listening to the visiting children's choir, bowling, music, singing, walking in the garden and more with our Relationships Manager. Eden Manor uses a dependency tool to support in team ratio numbers; we are in the fortunate position of being 10% over on staffing. We take all comments seriously and see them as opportunities to improve the services we provide; we would welcome the opportunity to discuss your concerns further.

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Review of
Eden Manor Care Home
from M G (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

On arrival the staff very welcoming. The room very pleasant. Most of the care staff were excellent however the younger members may require more training. Also, first morning my mother didn't receive a cup of tea until she was told that she must request this as they wouldn't know if they were not told.

However, after that, this was not a problem and got it on the requested time. The mattress was very uncomfortable. Entertainment excellent although nothing at the weekends. Also very short staffed at weekends. Need more options with food.

Reply from Teresa Lynskey, Regional Manager at Eden Manor Care Home

Thank you for taking the time to leave your feedback, the team are committed to providing the best possible care experience for all our residents and we are disappointed to hear that you feel this has not happened. We take all comments seriously and see them as an opportunity to improve the services we provide; we would welcome the opportunity to discuss your concerns further.

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Review of
Eden Manor Care Home
from Irene B (Sister of Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

I visit my sister who has Alzheimer's about twice a week, she is always clean and well-dressed and I like how she is included in activities. I am happy with her care at Eden Manor. The staff are pleasant and helpful.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you very much for your positive feedback. My team and I are delighted with your comments. Thanks again and take care.

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Review of
Eden Manor Care Home
from Jane H (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My mum had a 3 week respite stay at Eden Manor which I had chosen for her due to its smart and attractively furnished environment and the good reviews I had read. It did not disappoint. My mum can be very hard to please but she reported that she loved her room and its outlook onto the patio, the staff

were very friendly and helpful (she said they attended to her every need), she enjoyed the meals and she loved joining in the activities that were laid on by the activity co-ordinator. These included singing sessions, quizzes, a bonfire night celebration with fireworks and putting up the Christmas decorations. She also visited the hair salon and had a trip out with me with her freshly coiffed hairdo. The placement was great value on a 3 weeks for the price of two offer. I would highly recommend Eden Manor to anybody looking for safe, friendly and professional care for themselves or a family member.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you so much for your wonderful review of the care your Mum received while staying with us at Eden Manor. It's fantastic to hear your comments and it was a pleasure seeing her happy and relaxed in the surroundings you chose for her. Thank you again and take care.

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Review of
Eden Manor Care Home
from A P (Niece of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

Had to move my auntie in May 2024 due to her progressive dementia, her previous home was unable to meet her needs. After looking around different homes we moved her to Eden Manor. The management were wonderful and ensured that the move was as stress-free as possible. She soon settled in and her ongoing

care has been excellent. She is much happier always looks clean and tidy and is included in any appropriate activities. She is treated with dignity and staff members take time to engage with her. It is always a pleasure to visit as everyone is friendly and someone is always available to answer any questions that I may have.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you for your lovely review of our home, our team and the care your auntie receives with us. I am delighted to hear how happy you are with everything. The team at Eden Manor Care Home prides itself on delivering exceptional care and support in a homely environment so they will be so pleased with your feedback. Thank you! Take care.

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Review of
Eden Manor Care Home
from Janet C (Daughter of Resident) published on 26 July 2024

Submitted via Website • Report

Overall Experience

At 96, my mother is a lady who is independent, values her privacy and enjoys her own space. The last place she wanted to be was in a care home.
In March 2024 she moved into Eden Manor. To my surprise and delight over the past four months she has embraced the experience at the home, joining in with

the activities and preferring to take all her meals in the dining room in the company of the other residents. This is due to the professional, kind, friendly staff. Everyone made her feel welcome and part of 'the family' from day one. The team work hard to ensure the safety, care and welfare of the residents and the communication is excellent.
In summary, a couple of weeks ago I asked my mother how she was feeling about the home - she smiled and told me she was very happy. Just one thing she said, I would like more vegetables!

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you for taking the time to review Eden Manor. What lovely feedback! We are thrilled with how well Mum has settled and is enjoying her new home.

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Review of
Eden Manor Care Home
from C C (Power of Attorney of Resident) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience

Visiting this care home regularly and at different times of the day I have never found it lacking in the care and services provided. From the moment you enter the building, the reception staff are always friendly and welcoming and the cleanliness of the building is first class. I cannot rate this home

too highly. Excellent.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you for your lovely review of our home. We are thrilled to hear how happy you are with Eden Manor. We pride ourselves on delivering exceptional care and cleanliness, and will share your feedback with the team.

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Review of
Eden Manor Care Home
from F C (Son of Resident) published on 19 July 2024

Submitted via Website • Report

Overall Experience

Very secure, very welcoming, very clean and well kept. All the staff that I have met have been very nice and Mum has confirmed that everyone is very nice and happy to help her with anything she needs or wants, all she has to do is ask. The other residents I have spoken to have also said how they enjoy

staying there.

Reply from Kate Lewis, General Manager at Eden Manor Care Home

Thank you for your lovely review of Eden Manor. We are delighted to hear how happy everyone is with the home. We pride ourselves on delivering exceptional care, so will share your feedback with the Eden Manor team.

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Review of
Eden Manor Care Home
from S C (Daughter of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

Lovely visit to Eden Manor today. We were met with smiles and a warm welcome. The home appeared well-staffed and they were able to defuse tricky situations with Dementia residents with caring approaches. The activities manager lights up the main hub of the home. He organised refreshments and entertainment

for all participants in an engaging and supportive manner. He always makes visits much easier to cope with because of how Dementia has affected my mother. I am extremely grateful and thankful when I arrive and he is working.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for taking the time to review our home, we are delighted to hear you had a wonderful visit and that you are happy with everything the home has to offer as well as the care and support.

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Review of
Eden Manor Care Home
from E L (Friend of Resident) published on 15 April 2024

Submitted via Postal Card • Report

Overall Experience

Eden Manor Care Home presents a warm welcome. Visitors and residents are treated with respect and dignity by the staff who are always ready to answer questions and offer support and they are invariably pleasant. Residents rooms are comfortable, practical and safe. Everywhere is spotlessly clean and

residents are tidily presented. A great deal of thought goes into the activities arranged and the food appears varied and nutritious. The outside garden space provides a safe and relaxing area for waling and sitting.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for taking the time to review our home. We really appreciate your feedback and are delighted you are happy with everything provided.

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Review of
Eden Manor Care Home
from P L (Son of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

Excellent home, mum was only there for three weeks as she had another stroke but Eden Manor was excellent. Across the board could not fault anything. Like a 5 star Hotel. All staff from maintenance man to management were very professional.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for taking the time to review our home, it is lovely to hear how happy you were with all of the team and facilities.

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Review of
Eden Manor Care Home
from J W (Daughter of Resident) published on 9 February 2024

Submitted via Postal Card • Report

Overall Experience

Fantastic care home has wonderful staff from the moment you step inside it feels lovely warm and friendly. Always something going on for the residents' great entertainment from feeling more like a luxurious cruise ship or a 5-star hotel. Could not have asked for better!

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for your wonderful review of our home, we are thrilled to hear how happy you are with everything we have to offer.

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Review of
Eden Manor Care Home
from N C (Son-in-law of Resident) published on 6 November 2023

Submitted via Website • Report

Overall Experience

My mother-in-law has completed 2 weeks of respite care. As a newly built care home, Eden Manor is a superb example of both design and function with bright and spacious residential lounges, a bar/cafe area and large, comfortable rooms. It is more like a five-star hotel.
The staff appear to be totally

committed to their work and their residents. High-quality entertainment is provided daily and there is always something going on. 10 out of 10.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for your lovely review. It is lovely to hear how happy you are with our home. We hope to see you again soon.

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Review of
Eden Manor Care Home
from M H (Friend of Resident) published on 11 October 2023

Submitted via Website • Report

Overall Experience

I visit this care home regularly to take out one of the residents who is a close friend's mum. Always greeted warmly by the staff, especially one staff member whom the residents adore.
The activities available to the residents keep them entertained and everyone always seems so happy.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your wonderful review of our home, it is always lovely to hear how our visitors appreciate our home and the care provided.

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Review of
Eden Manor Care Home
from Sheila D (Daughter of Resident) published on 25 September 2023

Submitted via Website • Report

Overall Experience

It's an awful day when you realise you have to put your mum in a care home because she just can't manage on her own at home. We thank our lucky stars that we found beautiful Eden Manor. The care she received from all the staff was just wonderful and allayed any worries we had.
I want to thank you

all so much for looking after our mum for the last six months of her life in such a caring and compassionate way.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you for your wonderful review. We pride ourselves on delivering the very best care and support and are thrilled with how well your mum has settled into our home.

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Review of
Eden Manor Care Home
from S W (Son of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience

I visited a number of prospective care homes for my mother, and Eden Manor was streets ahead of the rest. The welcome and atmosphere are always lovely, and the facilities are excellent; it's more like a hotel than a care home. All the staff are always friendly and attentive, and nothing is ever too

much trouble. I can't recommend it enough.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your kind words about our home; we are thrilled you are happy with how well Mum has settled.

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Review of
Eden Manor Care Home
from Jan B (Niece of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience

My 97-year-old aunt went to Eden Manor and I visited her in April as I live in Florida. One staff member gave us a full tour of the facility and the place is just wonderful. Very clean. All the staff we encountered on the tour stopped to say hello. You can tell this is not just a job they care about

the residents.
My aunt says the food is lovely and she feels well looked after.
I want to know when I can move in.

Reply from Hannah Riley, General Manager at Eden Manor Care Home

Thank you so much for your kind words about our home. We pride ourselves on recruiting the very best team members and it is lovely to have this acknowledged. We are delighted with how well your aunt has settled into our home.

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Care Home Owned by Lovett Care Ltd in Cumbria

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Lovett Care Ltd Reviews in Cumbria (34)

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