Lovett Care Ltd in Flintshire | 2 Care Homes

Review of
Rhiwlas Care Home
from Steve R (Son of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience

Every member of staff is extremely helpful and I would highly recommend this care home in every respect. The care my Mother has received is second to none. I would highly recommend this home to anyone. In fact I am 65 myself and I wouldn't have any hesitation in going here myself should the need arise

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for taking time to review our home, it's lovely to hear how happy you were with the care your mum received from the team, they will be so pleased to read your comments. If we can ever help in the future, our door is always open! Thanks again and take care.

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Review of
Bod Hyfryd Care Home
from Janet M (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My mum had several illnesses including dementia, so she needed physical and mental health nursing. I asked for a room overlooking fields to remind her of home and she got just that-it was lovely. The home is very welcoming, clean, well decorated, really good food. The staff were happy and plentiful,

nothing to much trouble. My mum was cared for with the best patience and dignity by people who truly cared and are a credit to the home manager who has a very dedicated team which she is obviously very proud of. All of you are very special people.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you so much for your wonderful comments for the team here at Bod Hyfryd, in particular your mother's care and the support you have received from our team. They'll be so happy to read your feedback, as am I! Thank you again and take care.

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Review of
Bod Hyfryd Care Home
from Carla B (Granddaughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My Grandmother received outstanding care. All staff were friendly, polite and professional. We as a family will never be able to thank the staff enough for all of their fantastic care in looking and caring for our Granmother.
During her stay at Bod Hyfryd we were always made to feel very welcome and

if we had a query ( which was a rare occasion) staff were approachable and it was dealt with promptly.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you very much for your kind words. We're so pleased to hear your feedback and I look forward to sharing your comments with the team regarding your Grandmothers time with us here at Bod Hyfryd. Thanks again and take care.

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Review of
Bod Hyfryd Care Home
from Debbie R (Daughter of Resident) published on 18 February 2025

Submitted via Postal Card • Report

Overall Experience

My father had 2 weeks respite care before Christmas. The staff at Bod Hyfryd were fantastic, from the management down. Dad was very well cared for and staff aimed to keep Dad's routine from home to the best of their abilities. The staff are so approachable and helpful, there is a real family feel at

Bod Hyfryd, whilst maintaining professionalism at all times. We would definitely consider respite here again for Dad with the reassurance that he is well cared for. This was Dad's first time having respite, so it was a big adjustment for him and us. The staff supported us all as a family and we are very grateful to them.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you so much for your wonderful review of the care your Father received while staying with us at Bod Hyfryd. It's fantastic to hear your comments and it was a pleasure seeing him interact with our team and residents. Thank you again, and should you look at further respite care in the future, we'd love to help. Take care.

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Review of
Bod Hyfryd Care Home
from H O (Granddaughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

Amazing care for my grandma. The best staff and the best place she could have been. She was very well looked after and the staff were all brilliant with her and us. They made her last couple of months calm and cared for.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you very much for your kind words regarding your grandmother's stay with us, it was a pleasure to care for her. Thank you again and take care.

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Review of
Bod Hyfryd Care Home
from Ellidy O (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mum was discharged from hospital to Bod Hyfryd and the care that she received from the second she entered the building until she passed away was phenomenal. I work in health care and in my role I visit as part of my job many care and nursing homes across the north west and some leave a lot to be

desired.
Bod Hyfryd is different, with caring, actually loving staff towards both residents and their families. I felt that my mum had truly extended her family by being at Bod. Many of the lovely staff attended Mum's funeral recently.
The staff are kind, compassionate and caring. Mum's room was beautiful and homely and she was so well cared for.
As a family, we are indebted to the team at Bod Hyfryd for their wonderful care and I cannot praise them or rate them highly enough.
I feel it would be unfair to single people out because all of you are fabulous. I just wish Mum had been well enough to enjoy your love and care for longer.
Thank you everyone.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you so much for your wonderful feedback. We are over the moon with your comments and feel very lucky to have had the pleasure of knowing your lovely mum. I am looking forward to sharing your kind words with my team. Thank you again and take care.

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Review of
Rhiwlas Care Home
from M M (Niece of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My uncle lived at Rhiwlas Care Home. The staff were amazing. They would always have a laugh and a joke with him. He was a cheeky chap and he loved a good joke. His laugh was contagious. The room was cleaned every day and the food looked and smelt lovely. They went round with a menu and he could choose

what he wanted for the day. If they didn't have what he liked they would always try and get it for him. The staff worked really hard but always found time to make sure he was OK and ask if he wanted anything. He moved to go to a nursing home or he would have still been there. As a family, we highly recommend Rhiwlas.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you very much for your kind words. Your uncle was a pleasure to have stay at Rhiwlas and we wish him and your family all the best. Thanks again for your fantastic review.

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Review of
Bod Hyfryd Care Home
from P H (Daughter of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience

The people are what makes a place special. Always a friendly, happy face greeting me at the door. Nothing was too much trouble for them, always willing to help with anything we needed for Mam. The caretaker, cleaners, laundry people, catering team, carers, nurses and management were all fantastic. Couldn't

fault them. Whatever Mam needed or wanted, she got it. The staff were amazing when Mam got poorly, not just look after Mam but helping us, as a family, through it all, very supportive and compassionate. Big thanks to you all.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you so much for your lovely review, what kind words you've given us - I'm looking forward to sharing them with the team. Wishing you and your family a Happy Christmas and all the best for 2025. Thanks again, take care.

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Review of
Bod Hyfryd Care Home
from Kerry H (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My dad went into Bod Hyfryd Care Home for end-of-life care and was there for about twelve weeks then, sadly, passed away, 98 years. The staff and management treated my dad with 100% care and compassion, went above and beyond to make his life as comfortable as they could. He was treated with respect

and he touched many hearts. As a family, we were also listened to if we asked for anything to make Dad happy. I got to know a lot of staff and I can honestly say, they should be very proud of themselves for the job they do. I would 100% recommend this care home.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you for your wonderful feedback, Kerry. It was a pleasure to spend time with your lovely dad. I will ensure the team receives your comments, they'll be so happy with your kind words.

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Review of
Bod Hyfryd Care Home
from Lee H (Grandson of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

Amazing care home. My grandad had been there a few months before passing away and the staff looked after him and cared for him professionally and on a personal level. I cannot thank them enough. Everyone was so kind and polite. My grandad had been in a care home previously but Bod Hyfryd Care Home was,

by far, the better of the two. His room was nice and warm and he was lucky enough to have a view over the green fields and trees. The food looked amazing too and my grandad loved his desserts. I will miss my grandad dearly but I will also miss seeing the staff too. Thank you.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you so much for your kind words. I am delighted that you are happy with the care your grandad received with us; he was a wonderful man who we thoroughly enjoyed getting to know during his time with us. I will pass your feedback on to the rest of the team. Thank you again, take care.

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Review of
Rhiwlas Care Home
from J A (Daughter of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

The rooms in the home are small, but are kept clean and tidy. My mum isn't a big eater, but the food is fine for her. The best thing about the home for me is the people who run it and look after my mum, I feel that they always make me feel very welcome. The girls and men who do all the hard work always

seem very approachable and pleasant.

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Review of
Bod Hyfryd Care Home
from Jan M (Wife of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

My husband was a resident at Bod Hyfryd Care Home at the end of July 2024. I had cared for him at home for as long as I could but as a family, we knew the time had come for him to receive 24-hour nursing care. He was immediately warmly welcomed by the entire caring staff at Bod Hyfryd. His transition

from home into care was handled with empathy and tenderness. I cannot find the words to really reflect the deep gratitude I and our children feel, for taking such loving care of him during his short time with them. We will always remember their warmth, professionalism and genuine kindness. Eternal thanks.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you so much for taking the time to write such kind words. We pride ourselves on delivering exceptional care and support, so I will pass your feedback on to the team.

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Review of
Bod Hyfryd Care Home
from Barbara M (Wife of Resident) published on 14 June 2024

Submitted via Postal Card • Report

Overall Experience

What a wonderful experience and privilege it was for all our family to go to such nice, friendly people. We knew my husband would be well looked after and he certainly was. I can't tell you how nice it was to visit, staff are so friendly and helpful, God bless them all, they are a fantastic group. Thanks

to all of them.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you for your lovely review of our home, we are delighted to hear how happy you are with everything. We pride ourselves on delivering exceptional care and support and will share your feedback with the team.

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Review of
Bod Hyfryd Care Home
from Gillian H (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

Bod Hyfryd Care Home was the fifth care home Mum was a resident in due to her dementia and us moving to North Wales. We always promised her she would go with us when we moved. Mum was in Bod Hyfryd six and a half years and it was, by far, the best home she had been in. I can’t thank the staff enough

for the care shown to her and especially during Covid, which was a tough time for all. For some years, Mum didn’t know me and the last few months she wasn’t awake but the staff always supported me throughout. Just a little sad that there was no one from the care home at her funeral but understand the pressures and staffing problems. Thank you all for your kindness and care.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you for your kind words. It was an absolute privilege to be able to care for your mum and our thoughts are with you all during this difficult time.

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Review of
Rhiwlas Care Home
from A M (Daughter-in-law of Resident) published on 18 April 2024

Submitted via Website • Report

Overall Experience

I would highly recommend Rhiwlas Care Home. My mother-in-law has dementia and has been treated with the respect and care that is needed the staff are very supportive.
The lady is great with everyone helping to engage all with the daily activities.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for your lovely words, we are thrilled you are happy with our home and will pass on your feedback to the team.

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Review of
Bod Hyfryd Care Home
from Gordon A (Husband of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

A huge 'thank you' to each and every one of the staff at Bod Hyfryd Care Home for the high level of care and attention that my wife received during her stay. I witnessed on a daily basis the professional and cheerful way that care was administered, along with the high level of cleanliness, food, activities,

etc. Thank you all once again.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you for taking the time to leave such a lovely review of our home. I will pass your feedback on to the team.

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Review of
Rhiwlas Care Home
from Dilys T (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

Mum has been living at Rhiwlas for approximately two years and has settled in well. The caring staff and the entertainment organiser are lovely and know Mum well. Mum’s room is small but kept very clean and she has everything she needs. Food is very good and the dining room is homely and friendly.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for taking the time to review our home. It is lovely to hear how happy you are with everything we offer and we are delighted that Mum has settled well into her new home.

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Review of
Rhiwlas Care Home
from Sara L (Niece of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

My auntie has been a resident at Rhiwlas for over twelve years now and she has always been well looked after. The carers are brilliant with her as well. My only gripe is not being able to get in and out on a weekend. I appreciate the staff are busy, but on a couple of occasions I've had to leave because

no-one has opened the door for me.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for leaving such a review of our home. We do apologise that you have had issues with access during the weekend, we now have full reception cover over the weekends and there should be no issue with access to visit.

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Review of
Rhiwlas Care Home
from A L (Daughter-in-law of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

Friendly staff. Clean home. It appears that since the home has been taken over by this company, seems a lot better. Our relative seems a lot brighter. More activities. Due to living over 200 miles away, we are unable to visit often, but when we do we are impressed.

Reply from Mathew Gilbert, General Manager at Rhiwlas Care Home

Thank you for your kind words about our home. We are delighted to hear how happy you are with what our home has to offer and that your relative is happy living here.

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Review of
Bod Hyfryd Care Home
from D P (Friend of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

Nice little care home, not seen my friend in over 6 months. Staff are really friendly and nothing too much trouble. The rooms are clean and tidy and plenty of drinks and snacks are available when needed. Every staff member makes sure no one is left out.

Reply from Kerry Rowlands, General Manager at Bod Hyfryd Care Home

Thank you for reviewing our home, we are happy to read that you are pleased with what we have to offer your friend.

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Care Homes Owned by Lovett Care Ltd in Flintshire

Lovett Care Ltd Locations in Flintshire (2)

Lovett Care Ltd Reviews in Flintshire (78)

Rhiwlas Care Home

Bod Hyfryd Care Home

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Bod Hyfryd Care Home

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Bod Hyfryd Care Home

Rhiwlas Care Home

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Rhiwlas Care Home

Bod Hyfryd Care Home

Bod Hyfryd Care Home

Bod Hyfryd Care Home

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Rhiwlas Care Home

Rhiwlas Care Home

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Awards / Recognitions (2)

Top 20 Mid-size Care Home Groups 2025

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