Lovett Care Ltd in Greater Manchester | 1 Care Home

Review of
Regency Care Home
from G D (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Regency for 8+ years. I feel the care she has received has been centred around her, and her individual needs. As well as them looking after Mum, I also feel very involved with her care/decisions. This, I would want to be, and find reassuring. The home has a very warm/homely

environment. The team at Regency (including carers, catering team, activities, domestics, admin staff, nurses and management) are all both professional and approachable. Each team member will always stop to say hello/have a chat to Mum whenever they see her, which she enjoys, as do they. Many of the team have been employed by Regency for a lot of years, which I think speaks for itself, also providing a good continuity of care for residents. I would recommend Regency if you find yourself in the position of requiring care for a loved one.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your comments regarding the care your Mum receives while residing here at Regency, she's a pleasure to care for! We're very pleased to hear your feedback. Thanks again and take care.

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Review of
Regency Care Home
from K S (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

My Father was treated with the utmost care and respect during his 9 months as a resident at Regency Care Home.
As he neared his end of life they tenderly looked after him and were so kind & respectful to support me as I sat by his bed for four days.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for much for your very kind words regarding your father's stay with us. He was a pleasure to have as part of our Regency family. I will pass your feedback on to the rest of the team. Thank you again and take care.

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Review of
Regency Care Home
from John H (Brother of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My sister is 93. When her husband died in 2017 her physical and mental health was already very poor. She was incapable of looking after herself. Her personal hygiene was awful and she lived in semi-squalor with only a small electric fire to keep her warm as she spent most of her time in a chair surrounded

by books, newspapers, and general rubbish constituting an extreme fire risk. She is now safe and warm, well-nourished, and attended to by well-trained staff who genuinely care for her. As her attorney, I have agreed that she should be included in the DOLS regime under which I receive very detailed reports of her condition. This has given me and the rest of the family great peace of mind, especially me as I have been making my own lengthy recovery from a stroke.
The whole staff at Regency deserves recognition for the tireless dedication they bring to their work.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you very much for your incredibly kind words regarding your sister's transition into our home, which is now hers, and your own experience with seeing her with us. Your feedback is invaluable to our team and they'll be so pleased to read your comments. Thank you again, and we wish you luck in your recovery. Take care.

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Review of
Regency Care Home
from D D (Daughter of Resident) published on 4 November 2024

Submitted via Website • Report

Overall Experience

My father entered Regency in June 2021 and sadly passed away in October 2024. My father-in-law had previously been in Regency for end-of-life care in February 2021 and my Nan entered Regency many years ago for respite.
My father didn't really want to go into residential care but was no longer safe

to remain home alone due to numerous falls and his dementia. However, despite his reluctance he embraced his time in Regency making many new friends and I strongly believe that in making the difficult decision to move him to Regency the dedicated care from all the team gave us three extra years with Dad which we wouldn't have otherwise had.
There are always lots of activities taking place and every member of staff from the carers to the kitchen staff, the cleaners, and the admin team are all friendly and caring.
For their care and dedication, we as a family can't speak highly enough of all the staff and services provided at Regency.

Reply from Nichola Birkett, General Manager at Regency Care Home

A huge thank you for your wonderful comments and feedback for our team. It was a complete pleasure to know and care for your father, and to have had your Father-in-law and Nan at Regency previously is fantastic. I know all of the staff here at Regency will be so pleased to read your kind words. Thank you again, and take care.

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Review of
Regency Care Home
from Emma P (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident here for 22 months. I visit weekly and can see she is well cared for and well looked after
She appears to be happy here. As my mother is in the upstairs unit and bedbound and also suffers from Alzheimer's, but has lucid times, there are very little activities provided

for her to partake in, as this is geared to other residents downstairs, and she's agitated when hoisted out of bed. Other than the activities the care, support, cleanliness, friendliness are all excellent.
The costs are higher here than other homes I have viewed in Manchester and Lancashire, but the Regency's reputation and my experience of my mum being here is overall very good. I just wish it was much closer to where I live and that mum wasn't having to pay almost all her own care bill.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you very much for your positive comments and feedback. Our team members really enjoy spending time throughout the day sitting and chatting with your mother and checking in on her emotional well-being to ensure she continues to feel happy and content with us. Thank you again and take care.

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Review of
Regency Care Home
from Lisa S (Daughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

The staff are absolutely amazing at Regency. They go above and beyond for my mum despite her being quite difficult.
They are very knowledgeable, experienced, and most of all caring for the residents.
My mum has been here for 10 years and the quality of service has always been high.
Highly recommended!

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you very much for your fantastic feedback, everybody at Regency will be really pleased to read your comments. Your Mum is a valued part of the Regency family and we look forward to continuing to care for her! Take care.

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Review of
Regency Care Home
from S F (Daughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum has really settled in and slowly regaining some confidence after her fall at Xmas. The staff have been really helpful and caring.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for taking the time to write a review. Our aim is to provide the best possible care to those we support so it is lovely to hear that both you and Mum are happy. We will pass your feedback on to our team.

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Review of
Regency Care Home
from Janet M (Wife of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been in Regency Care Home for just over two months. During this time, his care has been and still is excellent. All staff have taken time and effort to get to know him and support his needs, which has resulted in him settling into his new environment. As his wife, I feel confident that

he is being cared for to a high standard. The surroundings in the home a beautifully cared for. The lounges and gardens are extremely well looked after, creating a warm and friendly place for recreation. I recommend Regency Care Home to anyone considering a care home for their loved ones.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your lovely review of our home. I am delighted to hear how happy you are with everything. The team at Regency Care Home prides itself on delivering exceptional care and support in a homely environment. I will be sure to pass your feedback on.

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Review of
Regency Care Home
from Andrew L (Son of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

A very good experience and my father is cared for round the clock. That takes a lot of my mind. I can't praise the staff enough for their attitude and commitment to caring. The home itself has good bright rooms and areas for sitting in or watching TV. It also has a lovely outside garden for residents

to go. The food seems good and the kitchen staff are willing to help. As a visitor and part carer, I would benefit from even more information about the workings of the home e.g. bringing in food, systems of hair, dentist, chiropody, GP, nails, A&E visits etc. That way I would be clearer on what to expect and what I still needed to be responsible for.

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Review of
Regency Care Home
from L F (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

My Mother passed away in June 2024 following almost eight years as a nursing resident at Regency Care Home.
The care she received over these years was exceptional. In the last few weeks of her life, my Mum was shown such kindness and compassion, not only from the staff who cared for her but many others

at the home. In addition, I received support and help which I can only describe as overwhelming and gave me great comfort during Mum's final days.

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Review of
Regency Care Home
from Jill P (Stepdaughter of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My stepfather was at Regency Care Home for 6 weeks.
He went in on 6.2.24 and passed away on 16.3.24.
In the time spent there he was bedridden and had end-stage vascular dementia. The care he received was excellent and he was treated with such dignity. The dementia nurse was outstanding and made our

loss at the end calm and with such empathy. His clothes were also lovingly cared for which we hadn't had in his previous care home. Thank you so much to all the lovely staff.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for taking the time to review our home, I will pass on your feedback to all of the team. It was a privilege to be able to care for your relative.

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Review of
Regency Care Home
from Sharon M (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

I am so very happy and grateful to all members of staff at Regency Care Home, for the highly dedicated care provided to our Mother. I’ve cared for Mum for 3 years but recently needed respite. I was worried initially as we have never been apart although my worries were thankfully short-lived. All of

the care staff, nurses, managers, chefs, etc, are caring, kind, warm, friendly and really do go above and beyond to make sure that, not only are residents cared for exceptionally, but also, family members are too.
I will never forget the first day I went to visit Mum and one of the carers (who is loving, thoughtful and caring) was so excited when she realised that Mum was the sister of another resident, my beautiful aunt, she then went downstairs to bring my auntie up to see my Mum as they hadn’t seen each other in many years. It was such an emotional and deeply moving moment, one which I will never forget. Regency truly is a superb, well-managed, home-from-home environment. 5 stars.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your wonderful review of our home. We pride ourselves on delivering the very best care and support and it is wonderful to hear how happy you are with everything we have to offer. It was lovely that your Mum and her sister could reunite again.

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Review of
Regency Care Home
from Maria O (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

I am very happy with the care my mother is receiving and the environment in which she is living.
The care home is always very clean and maintained to a high standard.
The staff are always pleasant and helpful and they have developed good relationships with my mother. Recently, for my mother's Birthday,

the staff provided a birthday cake with candles and had a small party gathering. That made her feel very special!
On Christmas day the staff arranged for us to have Christmas dinner as a family in the TV lounge. My aunt who is also a resident in the care home was able to join us.
The staff are very aware of my mother's health and wellbeing and if she feels unwell they make sure that the doctor is contacted. A line of communication is always open to keep me informed of developments.
Management are always available to address any concerns that I might have regarding my mother's overall care.
My mother is very happy at Regency, regards it as her home and enjoys living there.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you so much for your kind words about our home. We pride ourselves on delivering the very best care and support and it is lovely to hear how happy you are with everything.

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Review of
Regency Care Home
from S H (Daughter of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience

The first day we arrived to look around Regency Nursing Home there was a pleasant smell and so warm and friendly the staff were. We just knew this was the place for Mother. They made time to explain everything to us.
In her remaining time there my mother seems more relaxed and content of late.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for taking the time to review our home. We are delighted to hear how happy you were with the care and support your mother received and it was a privilege to be able to care for her.

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Review of
Regency Care Home
from John O (Son of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

The staff, nurses and caregivers are always to me and my mum very professional and also seem happy in whatever they do. The food is served hot and presentable and always with a smile on the faces of the carers. They are always organising activities in the home and it could be anything from making things

or just singing and they create a great atmosphere. My mum seems very happy were she is most the time and l put this down to the right care and support from the whole team at the home.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you so much for leaving such a lovely review of our home, we will share your feedback with the team.

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Review of
Regency Care Home
from Catherine T (Sister of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience

Lovely, kind and helpful staff. Regency is always such a welcoming place to visit, always spotlessly fresh and clean. Lots of activities going on, especially over the Christmas period. My brother feels very at home in Regency.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for sharing your feedback; we love our home, and it's always nice to hear how happy people are with what we have to offer.

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Review of
Regency Care Home
from P R (Son of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

I am happy with the care my mum is receiving here at Regency Care Home. My mum has a good relationship with the carers and is content with everything.
My mum has definitely progressed since she arrived here at Regency Care Home last November.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review of
Regency Care Home
from S C (Wife of Resident) published on 14 July 2023

Submitted via Postal Card • Report

Overall Experience

All staff, without exception, are polite, kind, caring and extremely hard-working. Nothing is too much trouble. They treat residents with respect and dignity, as well as relatives too. The nursing staff are very thorough and everyone has the residents' best interests at heart.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for your wonderful review, I will share your comments with the whole team.

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Review of
Regency Care Home
from Gillian T (Daughter of Resident) published on 14 July 2023

Submitted via Postal Card • Report

Overall Experience

Caring staff. Clothing and bedding is kept clean. The care is wonderful. Rooms could do with decorating and having bathrooms re-done.

Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you for taking the time to review our home. We do pride ourselves on delivering exceptional care, so thank you for acknowledging the team. The home is currently going through a refurbishment and there will be new bathrooms and decoration throughout.

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Review of
Regency Care Home
from Ann B (Daughter of Resident) published on 19 May 2023

Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the home. My father has been here 3 months and I can't fault it. It was very difficult to leave him in somebody else's care but we are very happy with the love and support that has been given.
My father was sent home with end-of-life care. He picked up and we were unable

to provide/meet his needs. The home is excellent and we are able to visit every day.

Reply from Nichola Birkett, General Manager at Regency Care Home

We are delighted to hear how happy you are with our home. The team work really hard to deliver the very best care and support and it is a huge privilege to be able to support you all.

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Care Home Owned by Lovett Care Ltd in Greater Manchester

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Lovett Care Ltd Reviews in Greater Manchester (70)

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