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Care Homes Owned by Lovett Care Ltd in Merseyside

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Lovett Care Ltd in Merseyside

Only the locations & reviews in Merseyside for Lovett Care Ltd are showing below.

View the details of all 11 locations (with 547 reviews) owned by Lovett Care Ltd

Lovett Care Ltd Locations in Merseyside (2)

 

2 Care Homes owned by Lovett Care Ltd in Merseyside

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Charlotte House Care Home

Church Road, Bebington, Wirral CH63 3DZ 

9.6 75 reviews
"From the moment I came to the home to view a room - to this date I have found everyone most helpful, caring, professional and welcoming.…"   Read all 75 reviews
Location Type Care Home

Charlotte House is a warm, spacious and welcoming care home where a highly trained team offer high quality residential, nursing, respite and palliative care in comfortable, homely surroundings. Upon arrival, residents are supported by the staff to… Read more about Charlotte House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 103 Rooms from £1,305 / week
The Waterside Care Home

37 Millfields, Eccleston, St Helens WA10 5PS 

Location Type Care Home

The Waterside Care Home in St Helen's Merseyside, is run by Lovett Care group. Offering compassionate, respectful and high quality care from trained staff, the care home offer people the care they need. This is based on a detailed assessment… Read more about The Waterside Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Sensory Impairment
  • 64 Rooms

Lovett Care Ltd Reviews in Merseyside (75)

9.8
Lovett Care Ltd has a Group Review Score of 9.8 (9.769) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Lovett Care Ltd must have a Review Score.

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Review of

Charlotte House Care Home

from Joyce B (Wife of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I came to the home to view a room - to this date I have found everyone most helpful, caring, professional and welcoming. All staff are so friendly and nothing is too much trouble. Everywhere is so clean, the menu is appetising, delicious and well presented. Thank-you to you all.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you very much for your kind words. We're very pleased to have welcomed you to the Charlotte House community and I look forward to sharing your comments with the team. Thanks again and take care.


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Review of

Charlotte House Care Home

from Claire R (Granddaughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad has been in care home for a while now. Cannot fault the care given. Nothing is too much trouble. Thank you from my heart.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your very kind words, it's a pleasure caring for your Grandad. I look forward to sharing your review with my team. Take care and thanks again.


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Review of

Charlotte House Care Home

from M O (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for every member of staff at Charlotte House Care Home. The circumstances for my mum living here were not expected and it was daunting choosing the right home for her - but I needn't have worried. Mum is happy, well cared for and I cannot fault her care. Thank you to all the
staff.

Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you very much for your kind words for our home and the care team here at Charlotte House. We're so pleased to read your comments and will continue to enjoy caring for your Mum. Take care.


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Review of

Charlotte House Care Home

from C A (Son of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum came to live in the nursing home, she has been extremely well looked after. All the staff are very pleasant, helpful and professional at all times, her room is bright and homely and all her needs are met. As her family, we are very pleased with her care. We feel we have a good rapport with
the staff who are very approachable.

Reply from Katie Westwick, Marketing Manager at Charlotte House Care Home

We're so happy to ready your fantastic comments, thank you for taking the time to send your review in. I will ensure the team receives the feedback as they'll be so pleased. Thank you again and take care.


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Review of

Charlotte House Care Home

from Y F (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my mothers needs to always be met, especially with enthusiasm and a smile. I have constantly kept asking questions about my mother's medications and all her unique needs and have always been reassured by everyone. They have been with us every step of the way.

Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you for your wonderful comments on Charlotte House, in particular your mother's care and the support you have received from our team. They'll be so happy to read your feedback. Thank you again and take care.


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Review of

Charlotte House Care Home

from Stephen H (Son of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and comfort at Charlotte House Care Home.
We cannot express enough gratitude for the outstanding care that Charlotte House Care Home has provided for our mother. From the moment we chose this facility, we felt a deep sense of peace knowing she would be in the best possible hands. Every
single day, the team ensures that her days are filled with comfort, love, and the dignity she so rightfully deserves.
The staff go above and beyond to create a serene and warm environment, always attentive to her needs, and making sure she feels valued and cared for. It's incredibly reassuring to see how much genuine care and affection she receives. They not only provide excellent professional care but also foster a nurturing, family-like atmosphere. Mum is always calm and content, surrounded by kindness, and that is all we could ever hope for.
Thank you, Charlotte House Care Home, for everything you do!

Reply from Phillip Evans, General Manager at Charlotte House Care Home

Thank you very much for your wonderful feedback on your mother's experience with us at Charlotte House. We're delighted with your comments and will continue to do our very best to give your mother a fantastic home to enjoy. I will ensure our wider team receives your feedback too. Take care!


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Review of

Charlotte House Care Home

from Ann D (Friend of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the patience and tolerance of the caring, reception, and cleaning staff.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your review of Charlotte House. We are so pleased that you are happy with the support received from everyone in our team. I will be sure to pass your feedback on to them.


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Review of

Charlotte House Care Home

from H R (Great-granddaughter of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Charlotte House is always welcoming and accommodating. My nanna loves all the staff. I would recommend this home to any family looking for a trustworthy and hardworking care staff.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you so much for taking the time to write a review. We strive to provide exceptional care and support at Charlotte House, so I will be sure to pass your feedback on to our team.


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Review of

Charlotte House Care Home

from Kris C (Son of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean.
Friendly.
Efficient care.

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Review of

Charlotte House Care Home

from Michael C (Son of Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Charlotte House after having a fall at home and breaking her hip. She was unable to walk. After the sixth week of respite, as a family, it was decided that Mum was better in Charlotte House, as she lived alone. Mum has adapted to the care home environment really well and loves all the
staff and the interaction with the residents. The home is always immaculate. The food is excellent, and Mum's put weight on. I would recommend this care home to anyone.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for taking the time to review our home. We are thrilled with how well Mum has settled and is adapting to her new surroundings. We are delighted she is enjoying the food and facilities and that we can provide her with the care she deserves.


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Review of

Charlotte House Care Home

from Laura B (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Charlotte House in May 2023. The staff have been very kind and caring, especially to me as a distressed daughter with a mum suffering with dementia. The reception area is warm and welcoming, it is very spacious and has a nice seating area and drinks machine. The rooms are pretty modern
and a nice size. I have never experienced any bad smells coming from the home, it is always clean and tidy. I looked at at least a dozen homes is definitely one of the nicer ones!

Reply from Phil Evans, General Manager at Charlotte House Care Home

We appreciate you taking the time to review our home and are delighted to hear how happy you are with the home.


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Review of

Charlotte House Care Home

from J A (Daughter of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived at Charlotte House from November 2022 until he passed away in March 2023. We couldn’t have been happier with the care he received. What a fabulous staff team. They looked after him so well and were always very kind and respectful, particularly at the end of his life. We are very grateful
and would highly recommend Charlotte House.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for taking the time to review our home. It was an absolute privilege to be able to care for your father, and we are thrilled to hear how happy you were with the care and support he received.


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Review of

Charlotte House Care Home

from Sue G (Daughter of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Charlotte House since February 2020. She is very well looked after and treated with lots of love and with dignity. Her health has deteriorated during the time she has been there, but staff are always positive with her and optimistic. Meals are adapted to her needs, and she is offered
assistance when required. Charlotte House is very welcoming to residents and visitors. Pleasant ambience.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you so much for taking the time to review our home. We are delighted to hear how happy you are with the home and the care provided. I will pass your feedback on to the team.


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Review of

Charlotte House Care Home

from Sue J (Daughter of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is coming up to her first anniversary of living in Charlotte House; she settled in well and is happy there.
Whenever I've had a concern or an issue with anything relating to Mum's care, support etc, I have had access to any relevant staff and management, and my concerns etc, have been dealt
with promptly and addressed accordingly.
The clients are well presented, supported and entertained daily, the establishment's cleanliness is well maintained, and the staff are welcoming and friendly all the time whenever I call in.
Would I recommend Charlotte House to others then, yes, 100%.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your review; it is lovely to hear how happy you are with the home and the care your mum receives.


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Review of

Charlotte House Care Home

from Nigel M (Son of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very speedy efficient admission procedure from hospital. Friendly welcoming staff, caring and excellent in their own field. Good food and medical care this nursing home meets my mother’s expectations and she is more than happy as a resident. Excellent management and everyone seems to demonstrate a positive
outlook.

Reply from Phil Evans, General Manager at Charlotte House Care Home

We are delighted to hear how happy your mum is settling into life in our home. I will share your feedback with the team.


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Review of

Charlotte House Care Home

from Joanne S (Daughter of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Charlotte House to be the best place we could have re-homed Mum.
Firstly, they looked after Dad until he passed with great care and dignity. The nursing staff are amazing. The staff on all levels are caring, so friendly and professional. Mum loves the staff like her own and that gives
us such peace of mind, and they keep her entertained/stimulated with all the activities planned weekly.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for sharing your thoughts on our homes. It was a privilege to be able to care for your dad and now supporting Mum. I will share your feedback with the team, who really do go above and beyond to make a difference.


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Review of

Charlotte House Care Home

from Mike L (Son of Resident) published on 8 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Charlotte House for two years. He is so happy living there. He is treated with respect and dignity. He is so happy living there, the best decision we made. I thank all the staff from the bottom of my heart.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for sharing your feedback, I will share it with the team. We are delighted with how well Dad enjoys life in our home.


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Review of

Charlotte House Care Home

from Frank H (Son of Resident) published on 13 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Charlotte House for palliative care. While Dad's stay was short, the support we received was exemplary. With staff making my dad very comfortable while supporting the family. Words cannot express the care and support Charlotte House gave us. A big thank you to all staff.

Reply from Phil Evans, General Manager at Charlotte House Care Home

Thank you for your kind words, we pride ourselves on delivering the very best care and, though this was a difficult time for you all, we are glad we were able to support you all.


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Review of

Charlotte House Care Home

from Susan B (Niece of Resident) published on 11 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am absolutely astounded that Charlotte House Care Home has good reviews because this is most definitely not my experience.
My Aunt was assessed for her needs at the hospital and admitted to Charlotte House on a Friday. When I visited on the Sunday morning she was distraught after being left in bed
unwashed and unchanged since arrival. She had been lying in a soiled pad, and had failed to summon help for hours.
This experience was also repeated when I arrived a couple of weeks later on a Sunday at 2.15 in the afternoon, unchanged and unwashed and very upset. It took me 30 minutes to get help for her.
This place is depressing, un-stimulating and outdated. The staff are on the whole caring but there just isn’t enough of them to make this place a safe environment.
I could go on and on about what I saw. My Aunt was moved as quickly as we were able to do so to another Care home. It seems like she is in heaven now compared to Charlotte House.

Reply from Phil Evans, General Manager at Charlotte House Care Home

We are extremely disappointed to read your feedback and would welcome the opportunity to discuss your concerns. Please contact me to arrange a meeting or call to discuss in greater detail. We pride ourselves on delivering the very best care and support at all times and take any complaints seriously.


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Review of

Charlotte House Care Home

from Angie W (Daughter of Resident) published on 17 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, my mum passed away two weeks ago and I can only say how wonderful the staff were to us as a family. Mum enjoyed her time there and she was treated with the utmost dignity and respect. Nothing was too much trouble for the staff and they treated Mum how they would treat their own.

Reply from Clare Richards, General Manager at Charlotte House Care Home

Thank you for your kind words, it was an absolute privilege to care for your mother and we are sincerely sorry for your family's loss. The team pride themselves on delivering exceptional care so thank you for recognising this.


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Awards / Recognitions (2)

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