Lovett Care Ltd in Staffordshire | 1 Care Home

Review of
Hilton House
from J A (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum's carer's do a brilliant job, understaffed some days but always go above and beyond for mum and her family.

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Review of
Hilton House
from S W (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Everyone at the home has helped Mum through some not-so-easy times. They've treated Mum kindly and with respect and understanding. They've taken great care of her when she's not been well. My thanks go to all the staff here.

Reply from Caroline Jones, General Manager at Hilton House

Thank you so much for your kind words. Providing compassionate, respectful, and attentive care is at the heart of what we do, and it means a great deal to know that it has made a difference. We will be sure to share your thanks with our team. If there's anything more we can do, please don't hesitate to reach out.

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Review of
Hilton House
from C G (Daughter of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, residents are looked after, they look happy, and every time I visit it's clean. Any concerns, they are happy to help. I've never had any problems since I have been coming. It would be nice if they had free activity days out, because some people don't have the money to pay for

those kind of luxuries.

Reply from Caroline Jones, General Manager at Hilton House

Thank you very much for your feedback. We're delighted to hear your kind words and take on board your comments regarding the day trips. These will be increased when the weather warms up - we have plans to visit local parks, museums and even a farm in the Spring to see the animals. These will be free to join, with just a small optional cost to feed the animals (only a few pence) or browse gift shops. There is lots coming up! Thanks again and take care.

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Review of
Hilton House
from Natasha C (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum is settled and happy, staff are friendly and very helpful. I cannot find anything bad to say about the home. The activities are also spot on. I can't speak highly enough of all the staff at Hilton House.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your kind words about the care and support your mum receives. We are delighted with how well she is doing at Hilton House. Thank you again and take care.

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Review of
Hilton House
from K C (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

My mum is well looked after and I know she is safe, fed and clean. All staff are excellent.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you so much for your kind words about our home. We pride ourselves on delivering the very best care and support and it is lovely to hear how happy you are with everything.

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Review of
Hilton House
from Sarah Jane P (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff prepared to go out of their way to help or explain anything. They are always checking how the residents are and if they have any extra needs.
They are always up for a laugh and at the same time make sure everyone is safe. Could not find a better care home. The rooms are cleaned, laundry

done daily and residents are showered daily.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for taking the time to review our home. We pride ourselves on delivering exceptional care, so thank you for acknowledging the team, they'll be so happy to hear your feedback. Thanks again.

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Review of
Hilton House
from D K (Husband of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

The home is inviting and I am always made to feel welcome, I visit everyday.
The staff are caring and always look after the residents. I have no concerns with the home and would recommend to others.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your wonderful review of Hilton House! Our team will be so pleased to read your comments. Thanks again and take care.

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Review of
Hilton House
from S S (Granddaughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

My grandad's care was outstanding, he was treated with dignity and respect and really enjoyed the daily activities. When my grandad's needs changed, he went to a nursing care home, we as a family were sad to be leaving Hilton House.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for the lovely review of our home, we are thrilled to hear how happy you are with everything. We pride ourselves on delivering exceptional care and will share your feedback with the team.

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Review of
Hilton House
from Sharon D (Granddaughter of Resident) published on 11 January 2024

Submitted via Website • Report

Overall Experience

My grandad came to Hilton House following a fall and has not been able to walk again, he also has dementia and parkinsons disease. The care he receives is outstanding, nothing is too much trouble, all the staff are very friendly and helpful. He's very settled and made a few friends whom he enjoys playing

dominos with. Well done to all the staff, you are amazing.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your kind words about the care and support your Grandad receives, we are delighted with how well he has settled into his new home.

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Review of
Hilton House
from E B (Friend of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

My friend in this home is loving her time there. She enjoys the activities and going out to pub lunches. The staff are really helpful and the manager is helpful and always has time to answer any concerns.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for taking the time to review our home. It is lovely to hear how happy you are with the care and support your friend receives. We look forward to seeing you soon.

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Review of
Hilton House
from Susan L (Daughter of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

Dad went into Hilton House in December 2023 and is still there! He is cared for very well the carers know him well and get him to join in with activities! He loves colouring, playing games and teasing the staff which they find funny! He is now unable to walk so is in a wheelchair he is 91 years old

and has several disabilities but he gets taken out for lunch and depending on the weather gets to go on other trips! Dad doesn’t communicate with others very well unfortunately but the caring staff are always willing to make him comfortable. He’s now in a safe environment and has lovely meals and snacks! And has full care 24/7 I highly recommend Hilton House so if you’re looking for a home for a relative rest assured this is home from home! Relatives are always made very welcome too.

Reply from Jodi Corbishley, General Manager at Hilton House

We pride ourselves on delivering the very best care and support to our residents so it is always lovely to receive feedback acknowledging this. Thank you for your lovely review I will share it with the team.

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Review of
Hilton House
from Hellen W (Friend of Resident) published on 2 January 2024

Submitted via Postal Card • Report

Overall Experience

Our friend was permitted to remain in his room as much as he wanted to.
The carers understood his nature and reluctance to "join in" and seemed to respect that.
He was treated with respect. He did not like being woken up before 7:30am!

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review of
Hilton House
from Carole S (Sister of Resident) published on 29 December 2023

Submitted via Postal Card • Report

Overall Experience

My brother has been in Hilton House for almost 10 years. During his time here, he has been settled and for the most part been very happy. And the staff are very good.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review of
Hilton House
from Jackie G (Relative of Resident) published on 6 November 2023

Submitted via Website • Report

Overall Experience

From the time my aunt arrived at this home, I can say that she settled in straight away and is very happy and content. The staff and management team are committed and friendly and nothing is too much trouble. There is always something for the residents to get involved in if they wish as well as frequent

days out including pub lunches. My aunt is well cared for, happy and moving here has made a huge difference to her life.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for your lovely review. It is lovely to hear how happy you are with our home.

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Review of
Hilton House
from Patricia W (Friend of Resident) published on 23 October 2023

Submitted via Postal Card • Report

Overall Experience

The person I visit has all her mental faculties but is unable to walk and her eyesight and hearing are poor. As a result, she does not have much stimulation and feels depressed and bored. She can just about make out some of the activities provided but cannot see or hear the television. She sits in a

chair all day long and says that she just wishes for death. She is unable to fully interact with other residents due to her hearing and usually cannot understand them if they try and talk to her, as they have their own 'problems'. The staff are kind and helpful but obviously, they have many other residents to assist. A set of headphones linked to a radio would perhaps help to make her life and others in a similar situation more meaningful.

Reply from Jodi Corbishley, General Manager at Hilton House

Thank you for sharing your feedback. We pride ourselves on delivering person-centred care and will review your comments.

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Review of
Hilton House
from Anita W (Daughter of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience

My beautiful Mum was accepted for an urgent assessment when my dad was admitted to hospital. All the staff were amazing and happily Mum settled very quickly. After her trial, she was accepted permanently. During this time my dad has been having an assessment elsewhere.
My dream was to get them both

settled, together.
They are now both together and settling within Hilton House - thanks to all the care and support from the staff. Fairytales do come true!

Reply from Teresa Lynskey, Regional Manager at Hilton House

Thank you so much for your kind words, we are delighted to hear how happy you are with the home and how well your parents have settled. It is so important that couples can stay together and we are thrilled this has happened.

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Review of
Hilton House
from P W (Son of Resident) published on 2 May 2023

Submitted via Website • Report

Overall Experience

Unfortunately, things took a very negative turn when my father’s behaviour was affected as a result of a UTI. Despite remaining compliant and the odd behaviour not recurring following a course of antibiotics, he was served notice on his stay here. The notice was preceded with a phone call telling me

not to be concerned as it was being served to “get the right support from Social Services”.
Forcing a 91 year old man to leave is not what I expected of this care home.

Reply from Stephanie Sheer, General Manager at Hilton House

We are extremely disappointed to hear of your concerns regarding your fathers’ support here at Hilton House.
As an organisation we pride ourselves on delivering exceptional care and support and we are confident that we have acted appropriately in the circumstances.
Our priority is ensuring that the care and support provided to all of our residents is in line with the individual's care plan and our registration with the Care Quality Commission (CQC). Unfortunately there are situations where we feel that we cannot meet a resident’s needs and in their best interests an alternative placement that is more suitable needs to be found.

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Review of
Hilton House
from Ann J (Sister of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

My relative is new to Hilton House, and from the moment she walked through the door, we cannot be any happier with the care she is receiving. The atmosphere and the care staff are second to none, the manager is always on hand. So clean. I would highly recommend it to anyone looking for a home for their

relative. Her daughter is so pleased with her care and knowing she is safe.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you for taking the time to review our home. We are delighted to hear how happy you are with the care and support provided, and I will share your comments with the team.

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Review of
Hilton House
from Lisa B (Daughter of Resident) published on 2 February 2023

Submitted via Website • Report

Overall Experience

My lovely dad came into your care home for respite to start with and he loved it so much. He thrived in your care from eating regular meals at proper times going on outings and taking part in the activities that were on offer there. He had a hair cut and was looked after so much by your wonderful staff.

My dad was going to stay with yourselves as a permanent resident but unfortunately, he gained his angel wings in August. I was thankful that he enjoyed his 8 weeks of being with you and your wonderful staff who couldn't do enough for him and us as a family thank you and you all work really hard.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for sharing your thoughts on our home. It was an absolute privilege to be able to care for your father and support you all.

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Review of
Hilton House
from Stephanie T (Daughter of Resident) published on 2 December 2022

Submitted via Website • Report

Overall Experience

My mum moved to Hilton House after the care home she had been in for four years closed down suddenly. The staff were very reassuring and supportive of the move and helped Mum settle. I was very anxious and upset about how Mum will manage a move but the staff always kept me informed as she settled and

the manager came out to give me a hug and talk to me when she could see I was visibly upset and worried.
Mum was only at Hilton House for a few weeks as she sadly passed away, however, during that time the staff were great. During her last few days the staff were very caring they made sure Mum was as comfortable as possible and were very kind to us as a family. They were very flexible for all the family to come and be with Mum and even offered to set a bed up in her room for me to stay in if needed.
Staff are knowledgeable and supportive to both residents and families. If you are looking for a care home for a family member have a look at Hilton House.

Reply from Stephanie Sheer, General Manager at Hilton House

Thank you so much for your kind words, we really do appreciate you taking the time to review us at this difficult time for you

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Care Home Owned by Lovett Care Ltd in Staffordshire

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Lovett Care Ltd Reviews in Staffordshire (44)

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