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Care Homes Owned by Safe Harbor

9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Safe Harbor
Safe Harbor are a Midlands-based care provider that has built up a sound reputation for caring environments, quality provision and versatile care delivery. All staff are highly trained and experienced, while being expected to adhere to the company's vision of achieving friendly and positive atmospheres in which clients feel respected and at ease.

The company aspires to remain at the forefront of personalisation, with staff constantly developing their skills and innovative approaches towards mental and physical health requirements incorporated into individualised care plans.

Safe Harbor Locations (3)

 

3 Care Homes owned by Safe Harbor

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Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE 

9.5 39 reviews
"My relative has been living at Florence House for 17 months. He settled into living in a community. Although he and I were anxious to start…"   Read all 39 reviews
Location Type Care Home

Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care. Located in Porthill, Newcastle-under-Lyme, long-term and short-term… Read more about Florence House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 38 Rooms from £950 / week
Agnes and Arthur

Moorland View, Bradeley, Stoke-on-Trent ST6 7NG 

9.4 57 reviews
"A very cosy/homely environment. My nan came on respite and potentially staying should she like it...and she loves it. She settled in so…"   Read all 57 reviews
Location Type Care Home

Agnes and Arthur is a fully refurbished and renovated care home for the elderly. Located in a quiet residential area of Bradeley, Stoke-on-Trent, Staffordshire. The home specialises in catering for people diagnosed with dementia. Safe Harbor acquired… Read more about Agnes and Arthur

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 50 Rooms from £950 / week
The Place Up Hanley Ltd

Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP 

9.3 59 reviews
"Being a former RGN nurse who has working in nursing, this is one of the nicest I have been in. The staff are good and very helpful, it is…"   Read all 59 reviews
Location Type Care Home

The Place Up Hanley care home is based in a quiet residential area of Bucknall, Stoke-on-Trent, Staffordshire. The home offers excellent facilities with fully-refurbished living rooms, communal rooms and dining area finished to the highest standard.… Read more about The Place Up Hanley Ltd

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Palliative Care
  • 51 Rooms from £990 / week

Safe Harbor Reviews (155)

9.4
Safe Harbor has a Group Review Score of 9.4 (9.405) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Safe Harbor must have a Review Score.

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Review of

Florence House

from S B (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all the staff that I have come into contact with very pleasant and informative relating to the care home practice and care of all the residents. Any requests I have made they have all tried to implement which is much appreciated.

Reply from Beverley Hope, Manager at Florence House

Thank you for taking the time to complete a review and for your positive comments which will be shared with the team here at Florence House


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Review of

Florence House

from J B (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been living at Florence House for 17 months. He settled into living in a community. Although he and I were anxious to start with. He is well cared for and importantly has built up a rapport and trust with the whole care team. I know he is safe and has support 24/7. Florence House is
not much to look at from the outside, but the life inside is wonderful. Activities every day and care every minute.

Reply from Hannah Walker, Deputy Manager at Florence House

Thank you for your kind review and comments. I will pass on your compliments to our staff team.


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Review of

Florence House

from Julie B (Friend of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident of Florence House since June 2024. I must admit I had reservations about the care home, looking at reviews mostly were not positive. What a change, the staff are lovely, sensitive and caring, and her room is airy and spacious. The food is plentiful and served in a family
atmosphere. She is encouraged to join in all the activities and the Christmas activities were joyous.

Reply from Beverley Hope, Manager at Florence House

Thank you for your positive feedback and kind words which we will share with the team at Florence House.


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Review of

Florence House

from Jennifer W (Friend of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend as been in the care of Florence House since July 2024 and I have nothing but admiration, dedication and support she is receiving. All the staff from the management, care staff, activities coordinator and all domestic staff provided 100% plus to each individual resident. On all of my visits
nothing is too much if I my friend require anything. I have attended some fairs and entertainment and the participation from the staff encouragement to all the residents was excellent. I enjoy all my visits and the staff make you feel very welcome. I would highly recommend Florence House to anyone who required a relative in care.

Reply from Philip Morris, Director at Florence House

Thank you so much for such wonderful feedback. We are very happy that you feel this way about how our team are working. We will share your kind words with our staff.


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Review of

Florence House

from J W (Friend of Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Florence House is the best thing that has happened to my friend. She is happy content and safe. Great meals are provided excellent company. The staff are amazing with the residents, so loving and caring.

Reply from Philip Morris, Director at Florence House

Thank you for your kind words. We are very pleased that your friend has settled in at Florence House and that our team have made a significant difference to her life. We will share your comments with the team.


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Review of

The Place Up Hanley Ltd

from S M (Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being a former RGN nurse who has working in nursing, this is one of the nicest I have been in. The staff are good and very helpful, it is very different being a resident to being a healthcare professional. Anything you need is provided for and explained in a helpful manner. Meals and entertainment is
very good.

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Review of

The Place Up Hanley Ltd

from S B (Sister of Resident) published on 6 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Such a welcoming place! From the first time, we contacted The Place and helped to settle my brother in, all the staff have been helpful and welcoming. Needless to say, the facilities and activities are good and varied, so like every day is safe, comfortable and with plenty to be involved in if a resident
needs them. Very pleased with all that is offered and the standard of care.

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Review of

Florence House

from Debbie K (Daughter of Resident) published on 30 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum can be very awkward and demanding which takes a lot of patience and care which staff are supplying in abundance. The room she is in is lovely. She is looked after very well.

Reply from Beverley Hope, Manager at Florence House

Thank you for your positive review and kind words which we will share with the team.


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Review of

Florence House

from Alex F (Son of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Couldn't ask for anything better from the staff with support, lovely and respectful.

Reply from Vanessa Bailey, Administrator at Florence House

Thank you for your kind words, your comments will be shared with the team, many thanks.


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Review of

The Place Up Hanley Ltd

from Priscilla H (Daughter of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly, approachable and deliver excellent care with such compassion. The home is well-led, has great facilities and nothing is too much trouble for the team. Everywhere is so clean and the environment is comfortable. Thanks for everything you do for my mum.

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Review of

Agnes and Arthur

from Deborah C (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad was a resident at Agnes and Arthur for 1 week short of 1 year. He loved the staff and his room. He had dementia and was really going down bank. After a fall again in the home, my dad broke his hip, and sadly we lost my dad on the 20th of February.
Myself and my family were very disappointed
that no one from the home contacted us, sent a card of condolence, or attended his funeral. For me, I personally think it was so disrespectful.
I personally would not recommend this care home, seems to me it is just a job to the staff, and the residents are just part and parcel of it.
Just want to let you know my thoughts. Thank you.

Reply from Louise, Manager at Agnes and Arthur

Dear Deborah, Please can I introduce myself, I am the new manager of Agnes and Arthur. I am deeply saddened by the fact that none of the team attended your father's funeral, I can not comment on why this happened but I can assure you this is not what we expect from the team at Agnes and Arthur. I would also like to assure you that our residents are at the heart of everything we do, so again I am saddened by your comment. Please accept my wholehearted apology for any distress that we may have inadvertently caused you, as this was never our intention. Kind regards


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Review of

The Place Up Hanley Ltd

from P L (Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very good here.

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Review of

The Place Up Hanley Ltd

from Sandra E (Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brilliant place to be taken care of. The staff are absolutely brilliant. I have no complaints at all, the staff including domestics are great, helpful, caring and supportive. The activity coordinator is also wonderful.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for such positive comments. Its really wonderful coming from a current resident of ours.


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Review of

The Place Up Hanley Ltd

from V D (Resident) published on 2 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's a great place to live.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you so much for a really wonderful review. It means a lot coming from a current resident, and someone who has been with us since 2022.


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Review of

The Place Up Hanley Ltd

from Susan W (Cousin of Resident) published on 2 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the home and staff are really good. Very helpful. Nothing is too much trouble. Lovely home.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you for your lovely comments, we try to improve on the areas which you feel aren't reaching the five-star mark.


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Review of

The Place Up Hanley Ltd

from Brenda C (Mother of Resident) published on 29 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy for my son to be here. The staff are great with him, and I know he will be looked after. Many thanks to all the staff for all the care they given to him.

Reply from Philip Morris, Director at The Place Up Hanley Ltd

Thank you so much for your lovely comments. We have taken on board your feedback, and we have developed a new activities programme which has more things we hope your son will engage with.


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Review of

The Place Up Hanley Ltd

from Susan M (Niece of Resident) published on 22 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In October 2021 my aunt moved into the home as she was no longer able to care for herself at home,
From day one we knew the right decision had been made she settled in very well over the next months,
Her health deteriorated so her care needs changed. I feel that the staff are meeting my aunt's needs
to the best of their ability she is well cared for and happy and we as a family are kept up to date on any changes as and when required. When I visit the home I always feel welcome and made comfortable by the staff. If I had any issues I feel confident that I could approach the management/ staff and these would be dealt with. Keep up the good work you do well in a very challenging environment.

Reply from Lisa Bibby, Registered Manager at The Place Up Hanley Ltd

Thank you for your positive feedback, it has been a pleasure caring for your Aunt.


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Review of

Agnes and Arthur

from T L (Son of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the best in the whole country. My mum has been here for over four years and I can only thank the staff for their hard job. The perfect atmosphere all the time, activities staff are the best and always meet you with a smile. I would want to thank all of you for your amazing work, most
of you have become friends and I am close to you. Can I just say that the activities ladies are all so good, doing a fantastic job here, keep up the good work, it is a great care home.

Reply from Philip Morris, Director at Agnes and Arthur

Thank you so much for your fantastic review. I will ensure your review is shared with the team.


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Review of

Agnes and Arthur

from Poppy M (Granddaughter of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very cosy/homely environment. My nan came on respite and potentially staying should she like it...and she loves it. She settled in so quickly and it's so lovely to see the extremely positive relationship she has with the staff and residents.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your lovely review. We are proud to have such a fantastic team here at Agnes and Arthur.


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Review of

Agnes and Arthur

from Louise L (Daughter of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident who has settled in well. The staff have made her and the family very welcome and nothing is too much trouble for them. I know my mum is safe and sound and being looked after. They have sorted out health referrals within days of Mum coming here. Thank you for your support.

Reply from Anita Hopkins, Manager at Agnes and Arthur

Thank you so much for your kind words, I will pass these on to the staff team.


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Awards / Recognitions (0)

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Frequently Asked Questions about Safe Harbor

How many Care Homes does Safe Harbor own?

Safe Harbor own 3 Care Homes.

Which Safe Harbor Care Homes have the highest review score?

Florence House, Agnes and Arthur & The Place Up Hanley Ltd have the highest review score.
Safe Harbor in Staffordshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Safe Harbor to verify any information. View our terms and conditions. Safe Harbor has a Platinum Service – more info.