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Care Home Owned by David Cope in Herefordshire

8.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by David Cope in Herefordshire

Only the locations & reviews in Herefordshire for David Cope are showing below.

View the details of all 3 locations (with 65 reviews) owned by David Cope

David Cope Locations in Herefordshire (1)

 

1 Care Home owned by David Cope in Herefordshire

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Pencombe Hall

Pencombe, Bromyard HR7 4RL 

9.0 18 reviews
"Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years.…"   Read all 18 reviews
Location Type Care Home

Pencombe Hall is a private care provider for older people, located in the Herefordshire countryside. The home offers residents views of the Malvern Hills and provides a warm and welcoming atmosphere for residents and visitors alike. A professional… Read more about Pencombe Hall

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • 32 Rooms from £875 / week

David Cope Reviews in Herefordshire (18)

8.5
David Cope has a Group Review Score of 8.5 (8.507) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to David Cope must have a Review Score.

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Review of

Pencombe Hall

from A S (Husband of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediate action when reported problem.

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Review of

Pencombe Hall

from Alistair L (Nephew of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.

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Review of

Pencombe Hall

from Lesley J (Daughter of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum first came here in 2016 she has been exceptionally well looked after. The staff have always been caring and patient. We are notified immediately if there is any deterioration in Mum's health and always consulted.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Many thanks for such lovely feedback. We are happy to receive all feedback this helps us to improve our practice and ensure people who live at Pencombe are treated as an individual and with respect.


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Review of

Pencombe Hall

from M W (Brother of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.

Reply from Alison Stocker, Care Manager at Pencombe Hall

It is important for Pencombe Hall to receive all reviews to help us continue to improve our service. Many Thanks for your feedback.


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Review of

Pencombe Hall

from Sandra M (Relative of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was reassuring to meet and get to know the same staff each visit. As the manager seemed to motivate loyal staff.
The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Many thanks for your feedback. All feedback is valued to help Pencombe improve our service.
We have plans to renovate our outdoor space over the next 6 months.


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Review of

Pencombe Hall

from Lynn B (Daughter of Resident) published on 23 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum did not have long in Pencombe Hall, but in the short time she was there, her care was exemplary. Her dementia left her very confused, but the staff at Pencombe were kind and considerate to her.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you; your feedback is valuable to ensure our service provision is individualised and person-centred.


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Review of

Pencombe Hall

from V S (Wife of Resident) published on 30 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. My husband loved it at Pencombe Hall. Always helpful, and friendly and felt like a family home.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you means so much to know Pencombe is making a difference.


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Review of

Pencombe Hall

from P D (Son of Resident) published on 23 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with respect and dignity when she was passing away. The staff are so lovely at Pencombe Hall just like a large family. Nothing is any trouble to them in the 18 months mum was here, we couldn't thank them enough.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your feedback. It was a pleasure to care for your relative.


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Review of

Pencombe Hall

from Geoffrey J (Son of Resident) published on 11 November 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff and were so caring in looking after our mother. We would fully recommend this care home, a big thank you from us.

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Review of

Pencombe Hall

from Belinda P (Daughter of Resident) published on 25 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Careful, thoughtful, professional, kind and respectful - all words to describe how my mother is looked after. Family is involved and happy all round with the care and support.

Reply from Alison Stocker, Manager at Pencombe Hall

Thank you for your feedback, it is greatly appreciated.


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Review of

Pencombe Hall

from Veronica G (Daughter of Resident) published on 29 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother comes and stays here to give myself and my husband a break as I'm my mum's full-time carer. My mum lives with myself and my husband as my mum can't look after herself as she as vascular dementia. My mum as been coming to Pencombe Hall for just over a year now to give us respite. Mum loves
coming here, she thinks it's a hotel and always comes back really happy. Mum is cared for really well and the staff are very professional and very friendly and when I bring Mum or phone up you're treated as if you're a friend and I usually chat for ages. Nothing is too much trouble. Mum recently stayed for 3 weeks, it was initially a weeks stay but we were renewing our bathroom to make it easier for Mum and it took longer than we expected so the manager said it's no problem for your mum to stay longer. I would highly recommend Pencombe Hall and when the time comes I would not hesitate to put Mum in full time, it's such a lovely place.

Reply from Alison Stocker, Manager at Pencombe Hall

Thank you for such lovely feedback, it is always a pleasure to have mum to stay.


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Review of

Pencombe Hall

from Michael E (Son of Resident) published on 5 September 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very good, caring and helpful. I wish the lift was in better working order!
It would be nice if more could be made of the gardens, ie: nice tables and chairs so residents could go out more, tidier garden and ramp maybe?

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Review of

Pencombe Hall

from B H (Daughter of Resident) published on 28 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I need my comments to be prefixed by the fact that Pencombe Hall is not a purpose-built facility. The management and staff offer excellent care and support to my mother; they listen to my requests - act on them wherever possible. The home is spotless, and my mum is always clean and tidy, her clothes
are always washed on a very regular basis. She is happy with the personal care the home provides, and during normal times, there is a very good hairdresser.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your lovely feedback it is our pleasure .


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Review of

Pencombe Hall

from P C (Son of Resident) published on 28 July 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Pencombe Hall deliver an extremely high level of care. It is like a big family, and that is exactly the environment that we wanted our mother to be in.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your lovely feedback, it is very much appreciated.


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Review of

Pencombe Hall

from Margaret S (Daughter of Resident) published on 13 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is such a friendly, caring attitude from everyone at the home. Nothing is too much trouble. Mum was not an easy person but all the staff looked after her so well. They were also friendly and helpful to me. I cannot praise Pencombe Hall enough.

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Review of

Pencombe Hall

from J C (Daughter of Resident) published on 4 April 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's always clean and well cared for. Although the activities mum wishes not to join in. Staff always friendly, caring and helpful and notify of any medication or health changes.

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Review of

Pencombe Hall

from Gaynor M (Niece of Resident) published on 23 June 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relatives have been at Pencombe Hall for over 2 years. Am happy with the care they receive from the staff who communicate, any issues regularly and we resolve them together. My relatives like there home and are full of praise for the staff who in my experience are caring and professional.

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Review of

Pencombe Hall

from C L (Grandson of Resident) published on 26 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident at Pencombe Hall for several years. The care she receives is first class. The staff are kind, caring, professional and treat nan as a family member. Pencombe Hall is always clean, tidy and well presented. The food is of excellent quality and varied. Pencombe Hall is well run
by caring management. I cannot praise the home and staff enough. Pencombe Hall is a home from home.

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Awards / Recognitions (0)

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