How many Care Homes does Pinnacle Care Ltd own?

Pinnacle Care Ltd own 4 Care Homes.

Which Pinnacle Care Ltd Care Homes have the highest review score?

Manor House , Red House & Wolston Grange have the highest review score.

Pinnacle Care Ltd | 4 Care Homes

Review of
Red House
from Graham L (Nephew of Resident) published on 31 January 2022

Submitted via Website • Report

Overall Experience

On visiting my aunt at night l found the Red House difficult to find as there are no signs and no lighting to the forefront of the driveway, and after entering the drive into the house, I found it awkward to park. Could do with the grass area removed and making it a decent parking area. No lights at

the front door, although there is a large light above the door! We were then told to make our way to the side of the house leading down the left side through a locked door with a combination lock, again no lighting to which l had to provide a torch. Once through the gate we made our way toward the small conservatory area, again no proper outside lighting, only solar-powered lights on the floor, half of which were not working! Very, very poor indeed. Seems to me the whole lighting or lack of it needs looking at ASAP. This is just a small part of the health and safety issues that need looking at. That's without bringing the slabbed pathway into it, it's an accident area in waiting! Appalling!

Reply from Connah Clewlow, Manager at Red House

I am sorry to hear about your concerns regarding the outdoor facilities at The Red House. You will have noted that the home does have outdoor lighting installed, which follows the entirety of the homes' outdoor paths, but unfortunately this recently malfunctioned and although the repairs have been booked in, owing to Covid delays this has not yet been completed. As a temporary measure, we installed solar lighting which our other visits have found to be more than adequate.

Other than your journey from the driveway to our visiting booth, you have not provided any further information about the home and the excellent care we strive to provide. It's a shame that you have marked down many other important aspects of our service, without experiencing them properly. We would appreciate if you could make contact with us directly to outline your concerns, so that we may look into this and resolve them immediately. We are always looking to improve our service so all feedback is welcome.

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Review of
Manor House
from Derek P (Son of Resident) published on 21 January 2021

Submitted via Website • Report

Overall Experience

My mother has been a resident for over four years. We chose Manor House as it was evident when we initially visited the home that the staff carried out their tasks professionally and with care together with meals being prepared on-site and to a high standard. Although there have been staff changes over

the years, the quality of care has never changed. As my mother is always happy and content it gives us peace of mind to know that Mum is in a safe and caring environment. I, therefore, have no hesitation in recommending Manor House.

Reply from Amber Bond, Managing Director at Manor House

Thank you for taking the time to review our home - it's been a pleasure having your mother live with us for the past 4 years! This year especially, our staff have gone above and beyond to make sure our residents are safe and happy in these uncertain times. It's great news that our residents and staff have now received their vaccinations, so we can start thinking about getting back to normal! Until then, when this most recent lockdown ends we have our state-of-the-art visiting pod so that families and friends can still visit their loved ones whenever they would like.

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Review of
Manor House
from Richard T (Son of Resident) published on 13 January 2021

Submitted via Website • Report

Overall Experience

My father is a resident at Manor House Bilton Rugby. He has been in the care of the staff for some 18 months. I am very satisfied with the level of care he receives and give full credit to the staff for ensuring my father and the other residents are well cared for. The home staff are most professional

and keep me informed of any issues concerning my fathers care.

Reply from Amber Bond, Managing Director at Manor House

Thank you for taking the time to complete this review - it's been a pleasure looking after your father these last 18 months. Although about half of that has been so difficult with the pandemic, we are very relieved that our staff and residents have now been vaccinated! The whole of Manor House is looking forward to getting back to normal as soon as is safe to do so.

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Review of
Manor House
from Charles H (Nephew of Resident) published on 21 December 2020

Submitted via Website • Report

Overall Experience

Several years ago my uncle was placed in the care of The Manor.
It is not easy to pass the care of loved ones onto others. As a family, we have never once regretted the decision.
The staff at The Manor have become my uncles new family.
We have nothing but praise for the care and consideration, to

all his needs, the staff take.
I would have no hesitation in recommending The Manor to others.

Reply from Amber Bond, Managing Director at Manor House

Feedback like this is what makes our care group, and the staff at Manor House, are so proud of what we do. Volunteering the responsibility of a loved one to carers can be daunting, but we endeavour to make that transition as easy as possible for residents and relatives alike. With the ever-present concern of Covid-19, this can make it even harder. But the staff at Manor House have really risen to the challenge this year, and we hope that 2021 can bring some normality to our residents, relatives and staff.

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Review of
Manor House
from Julia S (Daughter of Resident) published on 21 December 2020

Submitted via Website • Report

Overall Experience

The Manor House Care home in Bilton, Rugby, is run by an extremely experienced and efficient Manager and her staff. From the very first day that my mother entered the home at the age of 92 and suffering from dementia, she has been treated with the utmost care, respect and dignity. The Manor House is

a family, it includes the resident's relatives in all major decisions regarding care and before covid, allowed us to join in with their many social activities to entertain them. The diligence of care to protect the residents against Coronavirus has been amazing and I cannot thank the staff enough for all that they have done to keep everyone safe. Once we are all vaccinated and can meet again safely, I have no doubt that there will be celebrations. Thank you to everyone you are all very special people.

Reply from Amber Bond, Managing Director at Manor House

Thank you so very much for your kind words. I couldn't agree more that Manor House is a family, and that means we've had to tackle the difficulties of this year as a family. We've had to make some tough decisions to keep residents and staff safe, but you and many other relatives have been so supportive of the whole team. The staff have done an incredible job keeping the virus out of the home, but I think we are all ready to get back to normal now! I am sure residents and staff alike will have a glass or two when the time is right!

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Review of
Manor House
from Jeremy S (Son-in-law of Resident) published on 21 December 2020

Submitted via Website • Report

Overall Experience

The staff at Manor House are terrific and very supportive of the residents. They arrange frequent events with the residents such as Music days, and other stimulating pastimes. The House Manager is very experienced and who leads her staff very well. Everyone in the home is treated with the utmost care,

support and dignity by the staff. Consequently, the residents are a large, happy family of people who have a great deal of fun and respect for the staff who look after them.

Reply from Amber Bond, Managing Director at Manor House

We really appreciate you taking the time to complete this review. We are so proud of our large family at Manor House and couldn't be happier to have your mother-in-law with us. It's been quite the transition this year with external activities providers put on hold, but our staff have gone above and beyond to fill this void. Hopefully, 2021 will bring some normality back to us all!

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Review of
Manor House
from Gillian (Daughter of Resident) published on 17 December 2020

Submitted via Website • Report

Overall Experience

My mother has vascular dementia and is a resident at Manor House. She is looked after excellently well by the Manager and her team. They are kind, caring and thoughtful towards her. As no visiting is possible at this time they give me regular updates on her health and status. Manor House is bright and

cheerful as are the staff and I would highly recommend it and finally to all the wonderful staff, thank you.

Reply from Amber Bond, Director at Manor House

We really appreciate you taking the time to complete this review. It's a pleasure having your mother living with us and, although the way we do things has had to change, we're so happy to hear that the care we provide is of the highest standard. It's been so difficult this year for relatives not to be able to visit, and we hope that in the near future it's safe enough for us to have family and friends back in our home. For now, our visiting booth is the next best thing!

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Review of
Manor House
from Kathryn J (Daughter of Resident) published on 17 December 2020

Submitted via Website • Report

Overall Experience

Due to the provision of a safe viewing area at Manor House, my sister and I were able to travel to see our dear Mum who I had not seen since February. Manor House had provided a large Perspex screen just inside one of the lounges, behind which sat our dear mum and we entered our side through the french

doors. There were two chairs and an intercom system so that we could see and hear each other very clearly. It was the most wonderful experience, very emotional but very happy and 2 of mum’s resident friends were also there and we had a really fun and happy time. She was so pleased to see us as were her friends and the lovely carers who we are so fond of and who look after our Mum and everyone so well. Thank you to all the staff at Manor House and Pinnacle care for making this possible.

Reply from Amber Bond, Director at Manor House

Thank you so much for your feedback! This year has been extremely tough for residents, family, friends and our staff alike, but we are really proud of the 'visiting booths' we have provided at all our homes. Until things are back to normal, we think this is the best (and safest!) way for family and friends to visit their loved ones, and we are so glad that you've been able to visit your Mum this way. I will pass on your kind words to the staff at Manor House who will be so happy to hear this!

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Review of
Manor House
from Lorraine B (Daughter-in-law of Resident) published on 17 December 2020

Submitted via Website • Report

Overall Experience

We cannot recommend Manor House highly enough!
From the moment my father-in-law moved in, the care he has received has been incredible.
Manor House has a wonderful friendly staff team who go above and beyond especially of late following a spell of really poor health. Under the excellent leadership

of the Manager, the team have worked tirelessly to support him in his recovery.
In addition to this, there are numerous activities and events going on with lots of fun and laughter for all.
A huge thank you to each and every one of you!

Reply from Amber Bond, Director at Manor House

Thank you for taking the time to complete this review - our staff are very proud of what they do and will be so happy to hear this! It's a pleasure having your father-in-law living with us and we are overjoyed that he is now on the mend.

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Review of
Manor House
from Pat (Niece of Resident) published on 17 December 2020

Submitted via Website • Report

Overall Experience

In these difficult times, I think the home and the staff have done their best to keep standards as high as possible. I have had good interaction with the staff at the home and I feel that the care given has always been of a high standard. My aunt seems to have adjusted fairly well in the circumstances

and her needs well looked after. The rooms are comfortable, well decorated. The food is of a very high standard. The surroundings are very comfortable and suit elderly residents very well. Usually, there would be a plethora of activities taking place but this has obviously been affected by the pandemic, otherwise, the staff are undertaking other activities where possible. Hopefully, it will not be long before some normality can resume. The garden area is nice and well used when allowed. All in all, I feel that there is a homely atmosphere and the staff are very caring and competent. I am always kept informed of developments. I would recommend this care home.

Reply from Amber Bond, Director at Manor House

We really appreciate you taking the time to review our care and we are so happy to hear that your Aunt is settled with us. Covid has brought so many challenges to our homes, but we are so proud of our staff for all their hard work keeping residents and their colleagues safe. We are looking forward to things returning to normal as soon as is safe to do so.

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Review of
Manor House
from Linda H (Daughter of Resident) published on 17 August 2020

Submitted via Website • Report

Overall Experience

Owing to all the negative press I wanted to write a positive. Manor House is one of the best. They have looked after all the residents so well. Amazing manager and team. I support everything they do. Thank you!

Reply from Mary Smith, Registered Manager at Manor House

Thank you so much for your kind words Linda. We are so proud of what we do here at Manor House so it means a lot to hear that we are getting things right!

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Review of
Manor House
from Jo S (Granddaughter of Resident) published on 13 August 2020

Submitted via Website • Report

Overall Experience

They say only superheroes wear a cape, they are wrong the staff keeping our Nan safe and well, you are all hero’s going above and beyond thank you doesn’t seem enough. Especially in these troubled times, now more than ever putting your resident care and well being keeping a positive attitude and remaining

calm. Well done all. THANKS again.

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Review of
Wolston Grange
from Julia O (Niece of Resident) published on 20 January 2020

Submitted via Website • Report

Overall Experience

I have been very impressed with the care my uncle has received from the management and staff since he became a resident at the home. When we visit he is happy and has settled in well. The staff interact well with him and keep him stimulated. The staff are very friendly when we visit and keep us informed

of his well being on a regular basis.

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Review of
Wolston Grange
from Louise (Daughter of Resident) published on 16 January 2020

Submitted via Website • Report

Overall Experience

Everyone at Wolston is looking after my mother very well. Although in the country, the peace and quiet suits her and many other residents well. The staff are all welcoming, friendly and do a brilliant job of looking after everyone, the residents spend a lot of time together so no-one is every lonely,

and they have sufficient activities to suit their needs. My mother appears very happy here and that is all I can ask for.

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Review of
Manor House
from Senga V (Friend of Resident) published on 28 November 2019

Submitted via Website • Report

Overall Experience

An elderly lady I have been befriending through Age UK for the past two and a half years needed respite care and chose The Manor because she had a friend who was a resident. After just ten days, she decided she wanted to stay permanently at The Manor. She has been so happy since she has been there.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you so much for your kind words. It's a pleasure having your friend with us and we're all happy to hear that we're getting things right.

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Review of
Elmhurst Care Facility
from Mark J (Son of Resident) published on 9 May 2019

Submitted via Website • Report

Overall Experience

My parents have been residents of Elmhurst for nearly a year now and they are thriving there a much better quality of life.
This gives the family peace of mind knowing they are safe, being entertained and well looked after.

Reply from Virginia Bowen, Managing Director at Elmhurst Care Facility

Thank you so much for taking the time to review us, it's great to hear that we're getting things right. It's a pleasure caring for your parents and we are all so glad that they are happy at Elmhurst!

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Review of
Manor House
from Caroline C (Daughter-in-law of Resident) published on 20 February 2019

Submitted via Website • Report

Overall Experience

Thanks so much to all of the staff who have looked after my mother in law so brilliantly. It has been such a relief knowing that she has been looked after so well as we are so far away. In particular, the Manager has been such a big help to us. My mother in law is so much better and is walking so much

more thanks to the staff. A fantastic manager with a hard working brilliant team. Can't thank them enough for their genuine kindness and care.

Reply from Virginia Bowen, Managing Director at Manor House

Thank you for taking the time to review our home. It has been a pleasure looking after your mother-in-law here at Manor House and it's great to hear that we're getting things right.

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Review of
Manor House
from Susan K (Resident) published on 9 January 2019

Submitted via Postal Card • Report

Overall Experience

Manor House is lovely. I came from hospital and could not walk after being in there for approximately five months. But the manager and her staff got me walking with my frame and a little way with my walking stick.
I was supposed to have the physiotherapists come to me but am still waiting. the staff

are very friendly, kind and helpful. I cannot praise them enough. The food is home cooked and presented nicely. The home is very clean.

Reply from Mitchell Dytham, Consultant at Manor House

Thank you so much for your kind words. Our staff take pride in their work and it's great to hear that we're getting things right!

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Review of
Manor House
from W S (Respite Resident) published on 10 October 2018

Submitted via Postal Card • Report

Overall Experience

We have been here for 6 weeks and the care we have received has been wonderful. Food, care, support and entertainment was faultless, would not hesitate to come again.

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Review of
Manor House
from Adrian C (Son of Resident) published on 4 October 2018

Submitted via Website • Report

Overall Experience

I cannot recommend the care home, the home manager or all the staff highly enough. They have been absolutely fantastic in the service and care they have offered my father but also to us, his family.
They have made the transition as easy as possible and he is getting fantastic care in a great environment.

Reply from Virginia Bowen, Consultant at Manor House

Thank you so much for taking the time to review us here at Manor House. Our team takes pride in the care and support they provide and it's always rewarding to hear that we're getting things right!

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Care Homes Owned by Pinnacle Care Ltd

Pinnacle Care Ltd Locations (4)

Pinnacle Care Ltd Reviews (59)

Reviews Posted for members of Pinnacle Care Ltd

Red House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Manor House

Wolston Grange

Wolston Grange

Manor House

Elmhurst Care Facility

Manor House

Manor House

Manor House

Manor House

Awards / Recognitions (0)

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