Stroud Road, Stroud GL6 6UL
"My mother has been in the care home for almost a year. She is settled and has made friends. The staff are caring, kind, very helpful and…" Read all 69 reviews
As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Painswick is no different. They believe that living… Read more about Richmond Villages Painswick
Hatherley Lane, Cheltenham GL51 6PN
"My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing…" Read all 41 reviews
Opened in February 2020, Richmond Cheltenham is an award-winning retirement village nestled within attractive woodlands on the outskirts of Cheltenham. At the heart of the village is the beautifully presented 60-bed care home, offering nursing and… Read more about Richmond Villages Cheltenham
Bede Village, Hospital Lane, Bedworth CV12 0PB
"I am so thankful for the support of all the staff at Bede Village, they have supported me and my parents during a very difficult time,…" Read all 62 reviews
Richmond Villages Bede is an award-winning retirement village set in established grounds located on the outskirts of Coventry, a cathedral city in the heart of the West Midlands. At the heart of the vibrant retirement village is the care home, with… Read more about Richmond Bede Village
Bridge Meadow Way, Grange Park, Northampton NN4 5EB
"Excellent accommodation and staff are always polite and helpful. If there are any issues with my mother I feel that I can speak to any…" Read all 81 reviews
Richmond Villages Northampton is an award-winning retirement village situated in Grange Park in Northampton, less than five minutes from the M1 motorway and less than an hour from both London and Birmingham. At the heart of the retirement village… Read more about Richmond Villages Northampton
Richmond Drive, Aston-on-Trent, Derby DE72 2EA
"My mother has been living at Richmond Village for 5 1/2 years, initially with my father on Dovedale until he died, then in an assisted…" Read all 57 reviews
Richmond Aston-on-Trent care home is nestled in the heart of the retirement village, with a range of state-of-the-art facilities not usually found in a care home. Facilities and services include a Wellness Spa with a heated accessible swimming pool,… Read more about Richmond Villages Aston-on-Trent
Richmond Willaston, 261 Crewe Road, Willaston, Nantwich CW5 6GX
"To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in…" Read all 44 reviews
Richmond Villages Willaston is a Specialist Dementia Village inspired by the Dutch "household" model and is a sister village to Richmond Nantwich just a mile away. The Village has six ground floor households, each accommodating six residents (couples… Read more about Richmond Villages Willaston
Evesham Road, Wood Norton, Evesham WR11 4TY
"Both my parents have been resident at Wood Norton since July 24 within an assisted living apartment. Working closely with the team at WN it…" Read all 55 reviews
Redefining retirement living, Richmond Villages Wood Norton is a luxury retirement village located between Evesham and Pershore in Worcestershire. Nestled in the heart of the village, the beautifully presented 60-bed care home is close by to a range… Read more about Richmond Villages Wood Norton
St Joseph's Way, London Road, Nantwich CW5 6LZ
"All the staff are fabulous, from reception to kitchen to carers. Mum has been here on and off for 3 months now, I can finally sleep at…" Read all 139 reviews
Richmond Villages Nantwich is proud to offer the very best in residential, respite, palliative and end of life care within an award-winning retirement village that also offers independent and assisted living apartments set in four and a half acres of… Read more about Richmond Villages Nantwich
South Street, Letcombe Regis, Wantage OX12 9RG
"My sister came to Letcombe Regis after she decided that she could no longer cope in her London flat. My husband and I visited before a…" Read all 73 reviews
Richmond Villages Letcombe Regis is an award-winning retirement village situated just 1 mile from Wantage next to a beautiful nature reserve. At the heart of the village is an award-winning care home, with a range of facilities not normally found in… Read more about Richmond Villages Letcombe Regis
Coral Springs Way, Witney OX28 5DG
"The grounds, buildings, and facilities here are beautiful, but more importantly, the quality of care my poor old mother is receiving is…" Read all 48 reviews
As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Witney is no different. They believe that living within… Read more about Richmond Villages Witney
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Reply from Claire Beech, Administration Manager at Richmond Villages Willaston
Thank you very much for taking the time to leave a review and we are very pleased your wife is enjoying living with us.
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
We are extremely grateful for all feedback. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible, I am available for a call to discuss in more detail so we can better understand your experience. Kindest regards
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Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham
Thank you so much for this amazing review, it is so fantastic to hear the love and care our staff who go above and beyond deliver is captured here, it means a lot to the team to pass this on. It is a pleasure supporting your Dad and to see his progress and independence grow. Thank you again , Best of wishes Village Manager
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The staff were caring, helpful and sympathetic. They took an interest in her previous life and endeavoured to keep her comfortable during her last few weeks.
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
Thank you for your review, it is heart warming to hear that your experience is excellent. I will be sure to share your kind review with the team. Thank you
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Reply from James Culley, Head of Care at Richmond Villages Wood Norton
Thank you so much for the lovely review of Wood Norton Care Home, we are so pleased we have managed to make the transition from assisted living to the care home as smooth as possible and ensure that Mum & Dad still have as much quality time together as possible. Many Thanks & Kind Regards.
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Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick
Thank you so much for your kind words, we will pass your comments onto the team. Thank you also for taking the time to meet our Head of Hospitality to discuss your mums preferences. We are always looking to improve our menu options and we value our residents feedback and input with this. Best wishes, Care Home Manager.
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Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent
Thank you so much for your kind review of our team's care of your late mother. She will be much missed in our Village and we will always remember her fondly for the very independent and confident lady she was, and for her lovely smile and sense of humour.
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Reply from James Culley, Registered Home Manager at Richmond Villages Wood Norton
Thank you so much for the comprehensive and lovely review of Wood Norton Care Home, we have really enjoyed having the privilege to provide care and support to your mother and are very pleased they have chosen to stay with us here within Wood Norton Richmond Villages within an assisted living apartment. Many Thanks Again from all the team here, Kind Regards
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Reply from James Culley, Head of Care at Richmond Villages Wood Norton
Thank you for taking the time to leave a review, I am sorry we were not able to meet all of your expectations here at Wood Norton, I am very pleased we were able to support you at such short notice within an emergency and very pleased Mum was able to stay with us for over a month within one of our assisted living apartments here at Wood Norton. Kind Regards James.
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Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich
Thank you for taking the time to bring this to our attention and we are obviously disappointed that you have had a negative experience.We are more than happy to discuss the options with you, and a senior member of our team will reach out privately to do so.
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Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick
Thank you so much for the lovely review we are so happy your experience is so positive.
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Reply from Denise Cleaver, Head of Care at Richmond Villages Witney
I'm very sorry to read your comments surrounding your father's time in our care home. To help us investigate further and provide some clarity on the issues you have raised, please could you contact me at your convenience. We are surprised to receive this feedback now, following your father's departure in November 2024 and we want to ensure we address all your concerns thoroughly. Kind regards, Denise
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Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham
Thank you so much for your kind words, of course we certainly will pass on your kind comments to the whole team. Thank you again and best of wishes Richmond Villages Manager
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Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent
Thank you so much for your kind review. It is great to read how our care for your husband provides you with both reassurance and piece of mind - thank you for your trust in our services!
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Reply from Claire Beech, Administration Manager at Richmond Villages Willaston
Thank you very much for your lovely review and it is our pleasure to care for your lovely wife. We will ensure your comments are passed onto the team.
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