Care Homes Owned by Richmond Villages

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Richmond Villages
Richmond Villages have been providing prestigious retirement communities for over 25 years. Part of Bupa, their mission is to help people live longer, healthier, happier lives.

The most reassuring aspect of a Richmond Village is having the facilities and services all in one place to help you respond to every twist and turn life takes. Support varies at each location, but across Richmond Villages they offer residential, nursing and dementia care. In 2021, Richmond Villages opened the UK's first specialist dementia centre, Richmond Willaston, inspired by the Dutch household model, enabling residents to live as independently as possible for as long as possible.

Set in the heart of each village within a bright, vibrant community, each home is beautifully presented with wide spacious corridors leading to private rooms with en-suite for residents. Alongside care delivery, their passion is to provide some wonderful on site facilities enabling you to keep as fit and healthy as you can, with many of the villages offering state-of-the-art Wellness Spas.

Richmond Villages is a special place where new beginnings start and quality memories are made.

Richmond Villages Locations (10)

 

10 Care Homes owned by Richmond Villages

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Richmond Villages Painswick

Stroud Road, Stroud GL6 6UL 

9.9 69 reviews
"My mother has been in the care home for almost a year. She is settled and has made friends. The staff are caring, kind, very helpful and…"   Read all 69 reviews
Location Type Care Home

As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Painswick is no different. They believe that living… Read more about Richmond Villages Painswick

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 24 Rooms from £1,695 / week
Richmond Villages Cheltenham

Hatherley Lane, Cheltenham GL51 6PN 

9.9 41 reviews
"My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing…"   Read all 41 reviews
Location Type Care Home

Opened in February 2020, Richmond Cheltenham is an award-winning retirement village nestled within attractive woodlands on the outskirts of Cheltenham. At the heart of the village is the beautifully presented 60-bed care home, offering nursing and… Read more about Richmond Villages Cheltenham

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 60 Rooms from £1,495 / week
Richmond Bede Village

Bede Village, Hospital Lane, Bedworth CV12 0PB 

9.8 62 reviews
"I am so thankful for the support of all the staff at Bede Village, they have supported me and my parents during a very difficult time,…"   Read all 62 reviews
Location Type Care Home

Richmond Villages Bede is an award-winning retirement village set in established grounds located on the outskirts of Coventry, a cathedral city in the heart of the West Midlands. At the heart of the vibrant retirement village is the care home, with… Read more about Richmond Bede Village

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 51 Rooms from £1,295 / week
Richmond Villages Northampton

Bridge Meadow Way, Grange Park, Northampton NN4 5EB 

9.8 81 reviews
"Excellent accommodation and staff are always polite and helpful. If there are any issues with my mother I feel that I can speak to any…"   Read all 81 reviews
Location Type Care Home

Richmond Villages Northampton is an award-winning retirement village situated in Grange Park in Northampton, less than five minutes from the M1 motorway and less than an hour from both London and Birmingham. At the heart of the retirement village… Read more about Richmond Villages Northampton

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 31 Rooms from £1,625 / week
Richmond Villages Aston-on-Trent

Richmond Drive, Aston-on-Trent, Derby DE72 2EA 

9.7 57 reviews
"My mother has been living at Richmond Village for 5 1/2 years, initially with my father on Dovedale until he died, then in an assisted…"   Read all 57 reviews
Location Type Care Home

Richmond Aston-on-Trent care home is nestled in the heart of the retirement village, with a range of state-of-the-art facilities not usually found in a care home. Facilities and services include a Wellness Spa with a heated accessible swimming pool,… Read more about Richmond Villages Aston-on-Trent

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 61 Rooms from £1,450 / week
Richmond Villages Willaston

Richmond Willaston, 261 Crewe Road, Willaston, Nantwich CW5 6GX 

9.7 44 reviews
"To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in…"   Read all 44 reviews
Location Type Care Home

Richmond Villages Willaston is a Specialist Dementia Village inspired by the Dutch "household" model and is a sister village to Richmond Nantwich just a mile away. The Village has six ground floor households, each accommodating six residents (couples… Read more about Richmond Villages Willaston

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Sensory Impairment
  • 71 Rooms from £1,595 / week
Richmond Villages Wood Norton

Evesham Road, Wood Norton, Evesham WR11 4TY 

9.7 55 reviews
"Both my parents have been resident at Wood Norton since July 24 within an assisted living apartment. Working closely with the team at WN it…"   Read all 55 reviews
Location Type Care Home

Redefining retirement living, Richmond Villages Wood Norton is a luxury retirement village located between Evesham and Pershore in Worcestershire. Nestled in the heart of the village, the beautifully presented 60-bed care home is close by to a range… Read more about Richmond Villages Wood Norton

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 60 Rooms from £1,450 / week
Richmond Villages Nantwich

St Joseph's Way, London Road, Nantwich CW5 6LZ 

9.7 139 reviews
"All the staff are fabulous, from reception to kitchen to carers. Mum has been here on and off for 3 months now, I can finally sleep at…"   Read all 139 reviews
Location Type Care Home

Richmond Villages Nantwich is proud to offer the very best in residential, respite, palliative and end of life care within an award-winning retirement village that also offers independent and assisted living apartments set in four and a half acres of… Read more about Richmond Villages Nantwich

  • Care Provided
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 42 Rooms from £1,550 / week
Richmond Villages Letcombe Regis

South Street, Letcombe Regis, Wantage OX12 9RG 

9.6 73 reviews
"My sister came to Letcombe Regis after she decided that she could no longer cope in her London flat. My husband and I visited before a…"   Read all 73 reviews
Location Type Care Home

Richmond Villages Letcombe Regis is an award-winning retirement village situated just 1 mile from Wantage next to a beautiful nature reserve. At the heart of the village is an award-winning care home, with a range of facilities not normally found in… Read more about Richmond Villages Letcombe Regis

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 53 Rooms from £1,595 / week
Richmond Villages Witney

Coral Springs Way, Witney OX28 5DG 

9.2 48 reviews
"The grounds, buildings, and facilities here are beautiful, but more importantly, the quality of care my poor old mother is receiving is…"   Read all 48 reviews
Location Type Care Home

As part of Bupa and with over 25 years’ experience, Richmond Villages are proud to offer the highest standard of person-centred care at each of their well-regarded care homes and Richmond Villages Witney is no different. They believe that living within… Read more about Richmond Villages Witney

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 63 Rooms from £1,595 / week

Richmond Villages Reviews (669)

9.7
Richmond Villages has a Group Review Score of 9.7 (9.707) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Richmond Villages must have a Review Score.

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Review of

Richmond Villages Willaston

from B T (Husband of Resident) published on 8 April 2025
Overall Experience  Overall Experience 5.0 out of 5

To focus on one month is unrealistic, over 6 months - this would be my care home of choice. Initial teething problems overcome both in households and care floor. Care staff generally excellent, patient and respectful. Management approachable and helpful. Handover from H/H to care was clumsy, fully discussed
at management level, all now ok. My wife is content and well care for. Thank you.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for taking the time to leave a review and we are very pleased your wife is enjoying living with us.


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Review of

Richmond Villages Nantwich

from Mandy D (Daughter of Resident) published on 8 April 2025
Overall Experience  Overall Experience 5.0 out of 5

All the staff are fabulous, from reception to kitchen to carers. Mum has been here on and off for 3 months now, I can finally sleep at night , knowing that she is safe and there is help at hand 24/7 should she require it. The carers seem to genuinely "care" which is a rarity these days. Plenty of activities
and entertainment is always available should anyone wish to join in. It would be difficult to get Mum out at the moment, but the fact we can join in with activities or meet and have lunch with her at Richmond, means a lot.
The staff seem to be a bit stretched sometimes, whether more are needed? but there are always going to be busier times of the day I suppose.
I just hope we can keep her here for as long as possible!

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

We are extremely grateful for all feedback. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible, I am available for a call to discuss in more detail so we can better understand your experience. Kindest regards


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Review of

Richmond Villages Cheltenham

from Mike S (Son of Resident) published on 7 April 2025
Overall Experience  Overall Experience 5.0 out of 5

My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing to pull him through. From the moment he entered his room he started receiving love and care from the staff. As the time went by it was obvious that Richmond Villages
was the best place for him on a permanent basis. He has completely settled in and has regained much of his independence. He enjoys the carers attention and he has built very good relationships with a number of them. He takes part in a number of activities and particularly likes his fitness sessions! His family often visit him and we all enjoy talking with his carers and other residents. Dad obviously misses being in his own home but he recently celebrated his 99th birthday with his children, grandchildren and great grandchildren. The staff were magnificent in helping us with arrangements to utilise the Linwell Lounge and even provided a birthday cake. So thank you one and all!

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for this amazing review, it is so fantastic to hear the love and care our staff who go above and beyond deliver is captured here, it means a lot to the team to pass this on. It is a pleasure supporting your Dad and to see his progress and independence grow. Thank you again , Best of wishes Village Manager


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Review of

Richmond Villages Witney

from B S (Daughter of Resident) published on 7 April 2025
Overall Experience  Overall Experience 4.0 out of 5

After a period of 8 years living independently at Richmond, Mum was unexpectedly moved on to Willow floor for palliative care in December 2024.


The staff were caring, helpful and sympathetic. They took an interest in her previous life and endeavoured to keep her comfortable during her last few weeks.

They took time to find foods and textures which she could manage to consume. Our family were happy with the care Mum received and also the support for her relatives.
Thank you.

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Review of

Richmond Villages Northampton

from Keith M (Son of Resident) published on 28 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Excellent accommodation and staff are always polite and helpful. If there are any issues with my mother I feel that I can speak to any member of the team and they will be taken forward. The nurses are very attentive and ensure mum is comfortable at all times.
I would like to personally thank the manager
and one other staff member for their support in looking after mum.

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Review of

Richmond Villages Nantwich

from R B (Godson of Resident) published on 27 March 2025
Overall Experience  Overall Experience 5.0 out of 5

If you can afford it then Richmond Village Care Home in Nantwich is a great place to care for an elderly person. The care is excellent and there are activities to suit all tastes. It's best asset though is its staff - not just the carers but also the activity team, reception team and management.

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for your review, it is heart warming to hear that your experience is excellent. I will be sure to share your kind review with the team. Thank you


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Review of

Richmond Villages Wood Norton

from Ian R (Son of Resident) published on 27 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been resident at Wood Norton since July 24 within an assisted living apartment. Working closely with the team at WN it was decided that their needs could now only be met by moving them to the care floor. With the fact that my Mom suffers from Alzheimer's it meant that Mom has moved
to Marlbrook Ward and Dad to Hanbury, the first time they had been apart in 70 years. The care and attention that the staff have given to make this work, going beyond the norm has been wonderful and working it so they still have valuable time together during the day.
We cannot thank everyone at Wood Norton enough, and that goes for staff in every function and at every level. At what are difficult times they are caring and fully understand the situation / issues involved.
Many thanks to everyone.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you so much for the lovely review of Wood Norton Care Home, we are so pleased we have managed to make the transition from assisted living to the care home as smooth as possible and ensure that Mum & Dad still have as much quality time together as possible. Many Thanks & Kind Regards.


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Review of

Richmond Villages Letcombe Regis

from Paula D (Sister of Resident) published on 17 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My sister came to Letcombe Regis after she decided that she could no longer cope in her London flat. My husband and I visited before a final decision was made and we were very impressed by the Home, the surroundings and particularly the staff we met. So, in September 2022 we moved her and we have never
regretted that decision.
The care she has received has been exemplary, the staff unfailingly kind and, whilst my sister cannot really appreciate them, the surroundings beautiful.

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Review of

Richmond Villages Painswick

from s p (Son of Resident) published on 12 March 2025
Overall Experience  Overall Experience 4.0 out of 5

My mother was transferred to the care home due to illness and mobility issues in April/May 2024. The care she receives is of a high quality with much patience and kindness shown and special attention made to certain wishes. Her health is regularly monitored by qualified nurses, actions are taken where
necessary, medicines are overseen and issued as required. It is of much comfort that we know she is being looked after professionally in a gentle and understanding way. Unfortunately she does struggle with some of the meal options, she is frequently disappointed with the lack of taste, poor variety and the quality, especially in regard to green vegetables.

Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you so much for your kind words, we will pass your comments onto the team. Thank you also for taking the time to meet our Head of Hospitality to discuss your mums preferences. We are always looking to improve our menu options and we value our residents feedback and input with this. Best wishes, Care Home Manager.


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Review of

Richmond Villages Aston-on-Trent

from S R (Daughter of Resident) published on 10 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Richmond Village for 5 1/2 years, initially with my father on Dovedale until he died, then in an assisted living apartment where she did need the help of the domicilliary care team, and since last June back on Dovedale when she was becoming more muddled and less confident.
Throughout my mother's stay there she has received incredible kindness and support from all staff who had dealings with her from managers to face to face staff. She enjoyed joining in with some of the activities provided, having her hair done and she attended and liked most of the entertainment. Sometimes things went awry but if that happened staff would do their utmost to put things right immediately and my mother was content again.
Thank you for the exemplary care given to my mother particularly in the last two weeks of her life when that care and support was so kindly extended to myself and our family. What was of great benefit was the continuity of the staff.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review of our team's care of your late mother. She will be much missed in our Village and we will always remember her fondly for the very independent and confident lady she was, and for her lovely smile and sense of humour.


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Review of

Richmond Villages Wood Norton

from S H (Daughter of Resident) published on 10 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My sister and I are grateful that Hanbury care floor were able to welcome our mother with less than 48 hours notice after a fall, leaving her unable to move independently. The specialist equipment available on this floor means she is able to be showered and generally cared for with dignity.
The team
liaise with local doctors practices, occupational and physiotherapists. They have organised hospital transport and provided additional equipment as required.
Staff are on call 24/7 and are kind, helpful, considerate, friendly and caring. They encourage mum to join in with activities both on the care floor and within the village generally.
The food is extremely good, there are always three choices for lunch, and the vegetarian option is appetising and appealing- so much so that our father often joins her for lunch!
Our parents are going to remain at Richmond Village in one of the assisted living suites where mum will have the benefit of domiciliary care in a caring and safe environment.

Reply from James Culley, Registered Home Manager at Richmond Villages Wood Norton

Thank you so much for the comprehensive and lovely review of Wood Norton Care Home, we have really enjoyed having the privilege to provide care and support to your mother and are very pleased they have chosen to stay with us here within Wood Norton Richmond Villages within an assisted living apartment. Many Thanks Again from all the team here, Kind Regards


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Review of

Richmond Villages Letcombe Regis

from G S (Niece of Resident) published on 7 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My aunt first moved into Richmond Villages in September 2024. She was in hospital when she had a fall and damaged her face and needed to go to a care home for her safety. A Richmond Village employee visited her hospital and she moved to the home when she was discharged. She has been met with kndness
and patience. She has adjusted to being in the home with the help of staff. She is encouraged to join in all activities and performances which she enjoys.

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Review of

Richmond Villages Wood Norton

from Annette A (Daughter of Resident) published on 7 March 2025
Overall Experience  Overall Experience 3.0 out of 5

Mum came into a respite bed following a gas leak at home. Unfortunately she found the ward very noisy, phones weren't answered and her buzzer wasn't answered when she needed help. I had gone through the timings of her meds with the nursing staff (she has to take 2 at different times to the others) but
this didn't happen. With one exception I was not very impressed with the staff, and the day I was told that the ward was not a hotel was the day I moved Mum out of the care wing and into the Assisted Living wing.
I was grateful that they took her as we were desperate but I would think twice if she needed to go back into the care wing.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you for taking the time to leave a review, I am sorry we were not able to meet all of your expectations here at Wood Norton, I am very pleased we were able to support you at such short notice within an emergency and very pleased Mum was able to stay with us for over a month within one of our assisted living apartments here at Wood Norton. Kind Regards James.


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Review of

Richmond Villages Nantwich

from L B (Granddaughter of Resident) published on 7 March 2025
Overall Experience  Overall Experience 3.0 out of 5

Grandad waited over 30 minutes to go to toilet and bed. I believe more care staff are needed, especially at bedtime, the girls are fantastic but there are not enough of them to assist people who are not able to help themselves due to mobility. Also only one stand aid in place of care to service all
residents is not acceptable! Especially the fees!

Reply from Allyson Attward, Manager / Head of Care at Richmond Villages Nantwich

Thank you for taking the time to bring this to our attention and we are obviously disappointed that you have had a negative experience.We are more than happy to discuss the options with you, and a senior member of our team will reach out privately to do so.


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Review of

Richmond Villages Painswick

from Sally U (Daughter of Resident) published on 25 February 2025
Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for almost a year. She is settled and has made friends. The staff are caring, kind, very helpful and friendly. They respond well to her medical and physical needs.
Mum makes use of the facilities and activities at Richmond Villages Painswick. She has joined the choir
and enjoys the organised events.
A positive experience for us all.

Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you so much for the lovely review we are so happy your experience is so positive.


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Review of

Richmond Villages Witney

from J R (Daughter-in-law of Resident) published on 18 February 2025
Overall Experience  Overall Experience 1.0 out of 5

After 3 years in the care floor the only word I can use to describe the care received is poor! There are some excellent carers, although they appear to be given very little support and guidance! We have had lots of lost property - new clothing brought in and lost! New clothes ripped then stuffed in
the back of drawers. Communication is a very big problem, emails ignored, concerns from family not addressed! Or when chasing up issues we then discover yet another member of staff has left - over the 3 years there has been several changes of head of care leading to lack of continuity. RVW - rather than using a 'use it or lose it' approach, are much happier using 'let's ensure they lose it as quickly as possible' such as using a hoist rather than encouraging residents to walk. My family member was told to use his pad when asked to go to the toilet! There is a certain lack of independence and lack of dignity. Richmond Villages and BUPA all seem to be happy with this lack of care!

Reply from Denise Cleaver, Head of Care at Richmond Villages Witney

I'm very sorry to read your comments surrounding your father's time in our care home. To help us investigate further and provide some clarity on the issues you have raised, please could you contact me at your convenience. We are surprised to receive this feedback now, following your father's departure in November 2024 and we want to ensure we address all your concerns thoroughly. Kind regards, Denise


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Review of

Richmond Villages Letcombe Regis

from K B (Wife of Resident) published on 7 February 2025
Overall Experience  Overall Experience 4.0 out of 5

I write this review from my position as an 'Independent Unit' resident, whose husband has been transferred from our apartment to the care home. The care and support he is experiencing there is excellent. Even though his Parkinson's condition is overwhelming.
I cannot praise the staff enough for their
consistent patience and overall care. Richmond Villages, Letcombe Regis has timed out to be the very best option for us in our declining years, allowing residents to remain in their homes whilst having care facilities convenient on-site. I have marked some as satisfactory, but also mean it to be 'good', as my husband's condition can only allow him to experience everything to a certain level.

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Review of

Richmond Villages Cheltenham

from A G (Daughter of Resident) published on 6 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Thank you, thank you, thank you for the care you gave my Mother last weekend. The whole Linwell team were wonderful.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, of course we certainly will pass on your kind comments to the whole team. Thank you again and best of wishes Richmond Villages Manager


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Review of

Richmond Villages Aston-on-Trent

from N W (Wife of Resident) published on 4 February 2025
Overall Experience  Overall Experience 4.0 out of 5

My husband as lived at Aston on Trent Richmond village for 2.5 years now.
He took a long time to settle due to his dementia diagnosis and unfamiliarity of a new place. However the staff did an amazing job of helping him settle and make him feel at home. My husband stayed on the care ward for the first
4 months as he had suffered a stroke. Then he rented an apartment within the village, we purchased an apartment some 18 months ago. My husband's carers go into his apartment daily and to say it gives me piece of mind is an understatement.
I feel Richmond as been a great success for my husband and our family and as allowed me to have respite when needed. He comes home to me for a few days each week and on our return I always feel that he's coming home to his second home where he as some great staff take care of him. I come over to Richmond village every week and I have always felt welcomed and again the staff have always been very understanding and help should I have any concerns.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review. It is great to read how our care for your husband provides you with both reassurance and piece of mind - thank you for your trust in our services!


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Review of

Richmond Villages Willaston

from R H (Husband of Resident) published on 31 January 2025
Overall Experience  Overall Experience 5.0 out of 5

I have never had any concerns regarding the provision of care for my wife.
It is evident that the staff are very professional and work hard to maintain the stringent criteria that enable the consistent delivery of the highest level of care.

Reply from Claire Beech, Administration Manager at Richmond Villages Willaston

Thank you very much for your lovely review and it is our pleasure to care for your lovely wife. We will ensure your comments are passed onto the team.


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Awards / Recognitions (3)

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Frequently Asked Questions about Richmond Villages

How many Care Homes does Richmond Villages own?

Richmond Villages own 10 Care Homes.

Which Richmond Villages Care Homes have the highest review score?

Richmond Villages Painswick, Richmond Villages Cheltenham & Richmond Bede Village have the highest review score.