Richmond Villages in Derbyshire | 1 Care Home

Review of
Richmond Villages Aston-on-Trent
from S R (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My mother has been living at Richmond Village for 5 1/2 years, initially with my father on Dovedale until he died, then in an assisted living apartment where she did need the help of the domicilliary care team, and since last June back on Dovedale when she was becoming more muddled and less confident.

Throughout my mother's stay there she has received incredible kindness and support from all staff who had dealings with her from managers to face to face staff. She enjoyed joining in with some of the activities provided, having her hair done and she attended and liked most of the entertainment. Sometimes things went awry but if that happened staff would do their utmost to put things right immediately and my mother was content again.
Thank you for the exemplary care given to my mother particularly in the last two weeks of her life when that care and support was so kindly extended to myself and our family. What was of great benefit was the continuity of the staff.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review of our team's care of your late mother. She will be much missed in our Village and we will always remember her fondly for the very independent and confident lady she was, and for her lovely smile and sense of humour.

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Review of
Richmond Villages Aston-on-Trent
from N W (Wife of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

My husband as lived at Aston on Trent Richmond village for 2.5 years now.
He took a long time to settle due to his dementia diagnosis and unfamiliarity of a new place. However the staff did an amazing job of helping him settle and make him feel at home. My husband stayed on the care ward for the first

4 months as he had suffered a stroke. Then he rented an apartment within the village, we purchased an apartment some 18 months ago. My husband's carers go into his apartment daily and to say it gives me piece of mind is an understatement.
I feel Richmond as been a great success for my husband and our family and as allowed me to have respite when needed. He comes home to me for a few days each week and on our return I always feel that he's coming home to his second home where he as some great staff take care of him. I come over to Richmond village every week and I have always felt welcomed and again the staff have always been very understanding and help should I have any concerns.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review. It is great to read how our care for your husband provides you with both reassurance and piece of mind - thank you for your trust in our services!

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Review of
Richmond Villages Aston-on-Trent
from Jane B (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience

My mother initially went for a two-week respite stay as she had been struggling at home due to her vascular dementia progressing. Mum quickly settled as the care staff were so supportive and really took the time to understand her needs. Mum really came out of her shell joining in activities and enjoying

the company of others. We as a family really feel like we've got our mum back. It's a whole team approach to meeting Mum's needs that has enabled her to make the decision to stay permanently. For us as a family, this is a wonderful outcome that mum herself has made the decision to stay. Richmond with its varied facilities offers people a chance to live a full life whatever their limitations. We would like to thank all staff for their wonderful support & care given to Mum and us.
We know Mum's dementia journey is a safer, more fulfilled one with Richmond's team to support her.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review. We have been so pleased to see your mother's confidence grow each day and are very humbled to hear that this has made such a positive impact on you as a family also. We are of course delighted with her decision to stay living at Richmond Aston on Trent and look forward to continuing to work with your mother and the family so that together we will continue to meet her needs.

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Review of
Richmond Villages Aston-on-Trent
from Michele W (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

In the last week of my Mum's life, she received exceptional care.
Also, when my Mum arrived a combination of good care, having interesting things to do, and having ten sessions with one of the fitness instructors, gave her a new lease of life. This effectively gave my Mum an extra 18 months of quality

life, which I'm grateful for.
Throughout, she received excellent care but the extras helped to make my Mum's stay special. Firstly, the activities team runs a wide range of activities. This is different from other care homes we looked at, where the entertainment was mainly provided by the carers.
On-site, Richmond has a hairdresser, cafe, and swimming pool (among other things) each of these added something to my Mum's life. She loved having her hair done, joining family in the cafe and she particularly enjoyed seeing 2 of her great-grandchildren in the pool. These extra facilities enabled her to enjoy fun things with the family, which was very important to her.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review. We are so pleased that your mom had the opportunity to take advantage of so many of our activities and facilities whilst living in our Village, helped her living a longer, happier and healthier life.

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Review of
Richmond Villages Aston-on-Trent
from Kevin Y (Son of Resident) published on 7 October 2024

Submitted via Website • Report

Overall Experience

I have been very pleased with the care that my mother has received during her time at Richmond Villages. The staff have been attentive, caring, and knowledgeable. I am grateful for all that is being done for her in this, the sunset, moment in her life. Thank you.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review - we are very thankful that you have trusted your mother into our care.

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Review of
Richmond Villages Aston-on-Trent
from Elaine W (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My Dad and Step-mum lived independently in an apartment within the Care Home Village, sadly my Step-mum passed away in April. She had terminal cancer and spent the last month of her life in the Nursing Home where she was cared for with the utmost care and compassion. My Dad visited every day and was

so impressed with the care his Wife received. Sadly my Dad suffered a stroke in July while visiting his friend in the Care Home Village. The Domiciliary team was quick to recognise the signs of a stroke and summoned Emergency Services quickly. My Father spent over 2 months in hospital - during that time I had such strong support from the Village Manager, Care Home Manager, and other members of Staff. Clothes were laundered and taken to Dad in Hospital, and we were constantly helped and reassured by the Care Staff. Dad returned to the Village in mid-September. He now resides on Leadale, and the Family who have visited remark on how well he looks, the amazing food, and the very caring Staff.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review. Your father has always been such a key member of our community here at the Retirement Village and we are grateful that we have the opportunity to now support him in our care home at Richmond Aston on Trent. Thank you for trusting him into our care.

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Review of
Richmond Villages Aston-on-Trent
from S R (Respite Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

I spent three weeks in Leadale following major surgery. I was cared for by dedicated staff who were caring, kind and considerate. They all work extremely hard and are positive and encouraging at all times be it day or night. The room was pleasant with a nice open view and very comfortable. The food

was varied and plentiful.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review. It is brilliant to see that you have made such a great recovery after your operation and our team are pleased that we have been able to support you with this in our home.

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Review of
Richmond Villages Aston-on-Trent
from Paul T (Son of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience

My mum was a very independent 87-year-old old, who unfortunately was diagnosed with advanced brain cancer and very quickly it became very obvious that she needed 24/7 assistance. The management at Richmond responded promptly to my enquiry, my mum and I met them within days and they informed us the next

day that a room had become available and she moved in days later. The nursing staff were fantastic and worked wonders with my mum. The more her brain cancer took hold the more difficult mum became but still, the staff treated her with kindness and dignity. My mum's brain cancer progression was rapid and she passed away with my brother and the fantastic nurses by her side, they were amazing.
I want to thank them all for their kindness and professionalism towards my mum's care especially in her last few weeks.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review and feedback. It is our utmost priority to provide a compassionate and supportive environment for our residents and their families during such difficult times and I am pleased our team have been able to support your mother and your family during this challenging period. Thank you for sharing your experience.

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Review of
Richmond Villages Aston-on-Trent
from K S (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

We can't fault the care our mother continues to receive. Whether weekday, weekend or night the empathy of the staff (be they the domestic team, the carers, hospitality, the nursing team or management) is outstanding. The team manage to create a real sense of community/family within the care home.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your very kind review and comments. We are so pleased that your mother feels part of our community and look forward to continuing to support her!

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Review of
Richmond Villages Aston-on-Trent
from W S (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

My father has been taken into the Dovedale unit for respite care. What I object to is how this happened. The hospital wouldn't release him as he was too confused to live independently, but staff from Richmond visited him in the hospital and got him to sign an agreement to be admitted to the Dovedale

at £1,500 a week. How is that legal?

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

I am sorry to hear that you feel we did not support your father appropriately in his choices. Please do contact me so that I can provide information on how, together with the hospital discharge team and our Domiciliary Care Manager, we have supported your father in understanding the various options available to him at the time of his hospital discharge and how your father came to make the decision to move to our care home for a respite stay. We are sure this will provide you with reassurance that ethical and supportive steps were followed. We are pleased to see the great recovery your father has made during his stay with us, which is enabling him to return home this week!

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Review of
Richmond Villages Aston-on-Trent
from Z D (Daughter-in-law of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

Very accommodating, we have been able to secure respite at Richmond Villages, Aston-on-Trent for my mother-in-law, who has dementia, on 2 separate occasions. We can not praise them enough for the professional care they provided for my mother-in-law. Staff are happy, friendly, patient and dedicated.

Milldale is a bright, warm and clean environment. Rooms are fully furnished with ensuite shower room. Food is varied and good quality.
Making the decision to place a loved one in a care home is hard but knowing when the time comes, that she will be safe and well cared for, we will not be looking anywhere else but Richmond Villages.

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Review of
Richmond Villages Aston-on-Trent
from Bob B (Son of Resident) published on 30 October 2023

Submitted via Website • Report

Overall Experience

Having had experience with Richmond Villages Aston on Trent for the past five years, I cannot rate the facility highly enough.
To put it simply, I have slept easily every night since my parents first moved there, knowing they are in safe, capable and caring hands. The standard of care throughout the

village, the commitment of all the staff and their high levels of compassion and professionalism are exemplary.
I have experienced both the Assisted Living option - ideal for relatives who need some care and support but still value their independence; and more recently, the Milldale dementia care home, where the staff do a fabulous job and are so caring. My father settled in there immediately after what had been a traumatic short stay in hospital, and it is a tribute to the staff how quickly he recovered and how happy he now is.
Everyone at Richmond - staff, residents, relatives and friends - are part of an extended family.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind feedback - we love that you, too, feel part of our Richmond family and are so pleased to be able to continue to care for your father, who is just such a lovely gentleman.

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Review of
Richmond Villages Aston-on-Trent
from B T (Sister-in-law of Resident) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience

I have visited my relative a number of times and have found the retirement village to be extremely well cared for, very friendly and has every facility which the residents may need. Any questions I had were answered fully. So, all in all, brilliant. Thank you all.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review - we are so pleased that you and your relative enjoy all the facilities and services we have to offer and thank you for the kind words about our staff.

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Review of
Richmond Villages Aston-on-Trent
from N W (Relative of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

A thoroughly professional, caring and knowledgable team of people that give you confidence your loved ones are being well cared for.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind comments of confidence.

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Review of
Richmond Villages Aston-on-Trent
from Carol B (Daughter of Resident) published on 29 August 2023

Submitted via Website • Report

Overall Experience

When you have to hand over the care of a loved one to a nursing home and the staff employed there you have to hope and trust that they will be treated with kindness, compassion and respect and receive the best possible care day and night. Every time I left my mother I felt confident that this would

happen and it helped to ease the sadness of the end of care life. I cannot praise the staff enough for everything they did for my mother and the support they gave us as a family.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind words. We loved caring for your mother who is much missed by the team who had the privilege to care for her in her last stages of life.

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Review of
Richmond Villages Aston-on-Trent
from Carmen Y (Daughter of Resident) published on 1 August 2022

Submitted via Website • Report

Overall Experience

My father moved into Dovedale in December 2021 and I cannot be more grateful to all of the team in how they care for my dad. Although at times difficult for him due to the language barrier but the team have always tried their best to make him feel comfortable and looked after. The Village is welcoming

- from staff to the atmosphere, and my father's living accommodation is always clean, bright, well equipped and suited to his needs. When I have asked for additional support from the team, this has been met with care, consideration for all, and nothing has been too much trouble.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind comments. We are so pleased your dad has settled so well in his new home and the team very much enjoy looking after him and communicating with him in their very individual way. It is great to have him be part of our resident family.

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Review of
Richmond Villages Aston-on-Trent
from Julie H (Daughter of Resident) published on 19 July 2022

Submitted via Website • Report

Overall Experience

My mum went to Richmond for end of life care.
It was hard to find a care home to take her in, staff that arranged this for me went over and above board to make sure this happened as fast as possible.
The rooms are excellent with views of the country side that is very calming for dementia patients.
The

carers are friendly, caring, patient and kind.
The last few weeks of her life was spent with people around her that cared.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Richmond Villages Aston-on-Trent

Thank you for taking the time to write a review. We are glad that we were able to arrange this care quickly for you under difficult circumstances. Hopefully knowing how well she was cared for is of comfort to you now.

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Review of
Richmond Villages Aston-on-Trent
from Michael P (Husband of Resident) published on 1 July 2022

Submitted via Website • Report

Overall Experience

My wife was the first resident in Milldale nursing care facility.
The staff were attentive and caring.
They developed a mutual loving relationship with residents.
Over the years, especially since Covid, the high number of permanent staff changes has affected the staff/resident dynamic. I do not see

the same levels of intimacy as before.
I do expect that with the current recruitment of permanent staff things will be back to normal.
When visiting I am always welcomed by the staff.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Many thanks for your feedback. Your wife is such a lovely lady and continues to be a really engaged member of our household who we enjoy looking after. Our recent increased recruitment of new colleagues has now given us the opportunity to again provide consistency in our Dementia household for our residents which provides the safe and caring environment we are always keen to deliver for all of our residents. It is always lovely to see you when you visit and I am pleased to read that you feel welcomed by the team and supported.

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Review of
Richmond Villages Aston-on-Trent
from M F (Son of Resident) published on 22 June 2022

Submitted via Website • Report

Overall Experience

I live and work overseas and so it's particularly important to me to know that my mother is being well looked after. I have found the Village Manager to be accessible, responsive and helpful and her team professional, kind and friendly. We chose this care home because we wanted the best for our mother

and we have not been disappointed.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you for your very kind feedback and for continuing to trust us with your mother's care. She is a much loved member of our home!

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Review of
Richmond Villages Aston-on-Trent
from Nick W (Power of Attorney of Resident) published on 29 April 2022

Submitted via Website • Report

Overall Experience

I feel comfortable in saying that under the current Management my hopes and expectations have been fully met during the past several years. This is despite the struggles of maintaining staffing levels and client safety during the horrors of the Pandemic which has made life difficult for care staff and

thier vulnerable charges.

My friend (who was among the first residents at The Village) has died, but I know she was content and comfortable, and I know the Staff (on the whole) were kind, and supportive. I also know that the Care Team welcomed constructive discussion about the ongoing care of the Residents. I wish everyone continued success.

Reply from Kerstin Taylor, Village Manager at Richmond Villages Aston-on-Trent

Thank you so much for your kind review. We have always welcomed your feedback and support and these have helped us develop the services we are offering to both your friend specifically and our residents in general. Your friend will be missed, she was such a character, and I will fondly remember her and my joint passion for musicals!

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Richmond Villages Locations in Derbyshire (1)

Richmond Villages Reviews in Derbyshire (57)

Richmond Villages Aston-on-Trent

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