Richmond Villages in Gloucestershire | 2 Care Homes

Review of
Richmond Villages Painswick
from s p (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mother was transferred to the care home due to illness and mobility issues in April/May 2024. The care she receives is of a high quality with much patience and kindness shown and special attention made to certain wishes. Her health is regularly monitored by qualified nurses, actions are taken where

necessary, medicines are overseen and issued as required. It is of much comfort that we know she is being looked after professionally in a gentle and understanding way. Unfortunately she does struggle with some of the meal options, she is frequently disappointed with the lack of taste, poor variety and the quality, especially in regard to green vegetables.

Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you so much for your kind words, we will pass your comments onto the team. Thank you also for taking the time to meet our Head of Hospitality to discuss your mums preferences. We are always looking to improve our menu options and we value our residents feedback and input with this. Best wishes, Care Home Manager.

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Review of
Richmond Villages Painswick
from Sally U (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My mother has been in the care home for almost a year. She is settled and has made friends. The staff are caring, kind, very helpful and friendly. They respond well to her medical and physical needs.
Mum makes use of the facilities and activities at Richmond Villages Painswick. She has joined the choir

and enjoys the organised events.
A positive experience for us all.

Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you so much for the lovely review we are so happy your experience is so positive.

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Review of
Richmond Villages Cheltenham
from A G (Daughter of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

Thank you, thank you, thank you for the care you gave my Mother last weekend. The whole Linwell team were wonderful.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, of course we certainly will pass on your kind comments to the whole team. Thank you again and best of wishes Richmond Villages Manager

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Review of
Richmond Villages Cheltenham
from John U (Respite Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I spent 3 weeks at Richmond Village Cheltenham Care Section end of November/early December 2024 recovering from a hip replacement operation at the nearby private Hospital. I checked in early to Richmond Village and they arranged transport to the hospital and return to my room. I cannot praise the attention

and care I received enough from everyone at the village - the staff and nurses checking on my welfare day and night, the physio/gym and exercises, the entertainment and decorations of my pre-Christmas stay, the food and drinks in the two restaurants and cafe, the friendly attention of all the staff and many of the long term residents who all seemed pleased to be staying at Richmond Village, Cheltenham.
I will certainly stay there again when my other hip needs replacement! The whole complex is surrounded by mature gardens, well maintained and like a 5-star hotel!

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, it was an absolute pleasure to hear you enjoyed your stay and yes please would love for you to return again. We will certainly pass on your kind comments to the staffing team and how fantastic to recognise the excellent gardens our hard working team produce. We look forward to seeing you again soon, Best of wishes.

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Review of
Richmond Villages Cheltenham
from Dan T (Grandson of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Richmond village site is a little gem, hidden away in its own small woodland setting. It provides first-class care for a wide range of needs in a safe and caring environment. When visiting it often feels more akin to being in a top hotel setting than a traditional care home.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for a delightful description of Richmond Villages Cheltenham, we are certainly proud of the lovely setting we are in and the outstanding care he amazing staffing team give. We will certainly pass on your comments. Best wishes.

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Review of
Richmond Villages Painswick
from Patricia T (Partner of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My partner has been in RV Care Home in Painswick for 2 years now. It is an excellent facility with interesting and positive entertainment programmes. All the staff are helpful and pleasant and react to my partner who has Alzheimer's with respect and care. The restaurant facilities are excellent. The

spa area with pool etc, gym and hairdressing is amazing. My partner is unable to partake in some of these activities, due to his Alzheimer's, but he does use the hairdresser's which is extremely useful. Myself and his children feel he is in the best home possible in this area and we are very happy with all aspects of his care here.

Reply from Samantha Walker, Care home Manager at Richmond Villages Painswick

Thank you for taking the time to share your feedback with us and we very much appreciate your kind words. We will continue to provide the best possible care and support to you and your partner.

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Review of
Richmond Villages Cheltenham
from Antonia S (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My mum had five days of respite care at Richmond Village - Cheltenham. The staff were all so lovely, kind and caring. Many members of staff went over and above what you would expect in order to reassure my mum and to accommodate her.
I would highly recommend this care home.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, it was a pleasure supporting your Mum - we will certainly pass on your comments to the whole staffing team. Best of wishes. (Village Manager)

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Review of
Richmond Villages Cheltenham
from Jane S (Daughter of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

My mum moved to Richmond Villages in August 2024. It took a while for her to settle, having been in her previous home for over sixty years. The staff at Richmond Villages were so welcoming and caring which helped so much. Mum joins in with all the activities, of which there is a wide and varied choice,

and is making new friends. I cannot praise every member of staff enough for their kindness and thoughtfulness. I have not come across one without a smile on their face and always a lovely greeting when I go to visit. Mum moving to Richmond has put my mind at rest. The cleanliness is outstanding and the meals are wonderful, I have enjoyed a few of them with Mum myself. I cannot recommend Richmond Villages enough.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words and comments that will mean so much to the team and Village, it is an absolute pleasure welcoming your mum and knowing how well she has settled is a credit to the outstanding care all the community have. Thank you, Village Manager

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Review of
Richmond Villages Cheltenham
from Matthew A (Son of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

I can't thank the Richmond Villages team in Cheltenham enough for the way they have welcomed Mum to the dementia ward under very sudden and difficult circumstances. All involved have taken over Mum's care beautifully having been equally well looked after by the Richmond Villages, Painswick team. A credit

to the management and staffing of both facilities. I know I can speak on behalf of my whole family when I say an enormous thank you for helping us take care of Mum since my Fathers's unfortunate passing three years ago.

Reply from Cara Wood, Head of Care at Richmond Villages Cheltenham

Thank you so much for your kind words, we will certainly pass this on to the whole team, it is so lovely having Mum with us, and enjoy seeing you all. Best of wishes (Village Manager).

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Review of
Richmond Villages Cheltenham
from W R (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

I can not recommend Richmond highly enough, both of my parents have stayed there at separate times. They have required respite care with very different and difficult issues. We have always felt very welcome and it is a relief to walk in knowing how I will find them in such a wonderful
environment.

Great care always excellent cleanliness and food which I have tried in the downstairs
restaurant for special occasions which has been enjoyed by all the family. Staff have always stepped in and supported us with so many of their needs which always gives me piece of mind.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words, we certainly will pass on all your comments to the amazing team. It is absolutely wonderful your parents have enjoyed the care and attention they so deserve. Best of wishes Village Manager and Team Cheltenham.

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Review of
Richmond Villages Painswick
from Gina M (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

My mother originally stayed at Painswick as a respite on a numerous occasions and then became a resident in the care home. The care and support that my mother received were excellent, her room was lovely and she was happy there. As my mother became unwell and reached end-of-life care, the staff were

so caring and supportive to me, as her daughter, and to my mother. Some staff members became so special to us both with their care and support in the last few days and afterwards as well, offering continuing support.

Reply from julie jennings, HOC at Richmond Villages Painswick

What lovely kind words, your mother was a pleasure to look after and the team built a great relationship with her, she was a huge part of the Richmond Family, also yourself you became part of this family and this is what we strive to do, become a family and deliver the excellent support and care for your loved ones and their families. Mum will be truly missed.

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Review of
Richmond Villages Painswick
from Kim W (Daughter of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience

The love and care our mum received during her three years at Richmond was outstanding. The comfort of knowing she was happy, safe and well looked after, enjoying her millionaire shortcake, the weekly activities, her two fingers of tuna sandwiches, warmed by conversation and laughter is priceless. The

kindness shown to the family during the final days helped to make a difficult journey easier and more dignified. Our grateful thanks.

Reply from Matthew Evans, Village Manager at Richmond Villages Painswick

Thank you for your very kind words. We were very lucky to have been a small part of your mum's life and we will all miss her.

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Review of
Richmond Villages Painswick
from Eileen D (Friend of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

The experience of the resident was outstanding, especially the manager. She is so friendly but very professional in everything she does. Also, the carers are very caring and professional. I would recommend your care home to everyone. My friend had a wonderful experience and is very happy.

Reply from Matthew Evans, Village Manager at Richmond Villages Painswick

Thank you for taking the time to share your feedback and we very much appreciate your kind words.

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Review of
Richmond Villages Painswick
from A L (Son of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

My mother was recently taken ill over a weekend. This clearly resulted in a rapid ramping up of care and included managing to get a visit from the out-of-hours doctors. The staff have worked really hard at all times. I can't praise them enough for the kind and professional way they have helped my mum.

I have no doubt if she was still trying to get by on her own things would have ended very differently.

Reply from julie jennings, HOC at Richmond Villages Painswick

Thank you very much for your kind words. The professional interaction and the speed of sourcing help for our residents is paramount, we aim for no hospital admissions, the residents recover quicker being in their home environment. Many thanks.

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Review of
Richmond Villages Painswick
from E O (Daughter of Resident) published on 30 May 2024

Submitted via Website • Report

Overall Experience

The care home facilities at Richmond Village, Painswick are excellent. The staff are all friendly yet professional. I feel my mother is treated with respect and the staff have got to know her well and her personality and respond to her sense of humour. When she has been out with us for the day, they

are like a comforting hug coming back, appreciating she's tired, bringing tea and sandwiches to her room. It's the little things which make a difference.

Reply from julie jennings, HOC at Richmond Villages Painswick

Thank you so very much for your kind words, I will pass this on to the team. Mum is a pleasure to look after and brings a smile to our faces daily. We also enjoy seeing you throughout the week, your sister also.

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Review of
Richmond Villages Cheltenham
from Ashley P (Friend of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience

From the moment you walk in you are always met with a smile and friendly reception staff. The village has a very nice atmosphere and beautiful decor. The staff are all very helpful and go beyond what you would expect them to. The rooms are very comfortable with everything the residents will need.
The

food looks amazing too for the residents and the downstairs restaurant is great for residents and friends too. Overall it’s a fantastic place to live in beautiful grounds and well kept gardens.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you for such kind words, we will certainly pass on your acknowledgement to all of the team. It is fantastic the hard work of staff is seen and how well our brilliant facilities are looked after. Thank you again - Best wishes, Village Manager

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Review of
Richmond Villages Painswick
from G J (Respite Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

Having come here after injuring my hip and fracturing my femur when all movement was difficult and painful. I am so grateful for the kindness and help I have received here from everyone who has dealt with me to become far more mobile since coming here. I would also like to mention a particular who has

sorted out my medication and given me helpful advice. Many thanks to everyone who has looked after me. I would like to say how much I have enjoyed the activities.

Reply from julie jennings, HOC at Richmond Villages Painswick

It was an absolute pleasure to support you post-op, you did so well and worked so hard to get home. Pop in for a cup of tea soon. From all the team.

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Review of
Richmond Villages Cheltenham
from Stephen W (Husband of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

My wife who has dementia spent two weeks at Richmond Villages Cheltenham, convalescing after knee replacement surgery. Everyone involved, from the cleaning and catering staff to the ward nurses and managers, was attentive and empathetic to all her needs. Her condition got temporarily worse after the

operation but this was managed in a most caring environment to the highest standards. The short convalescence was crucial in her recovery from the surgery and the care team at Richmond Villages ensured that the outcome has been very successful. I cannot thank them enough for the outstanding holistic care provided during her stay.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words and details about the recovery of your wife, it was an absolute pleasure to have your wife stay with us and we would love to welcome you both back again in the future, perhaps to attend our events or have a lovely meal. We will certainly pass on your amazing review to the team and thank you again for your time in completing this. Best wishes.

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Review of
Richmond Villages Cheltenham
from J B (Day Care) published on 29 April 2024

Submitted via Website • Report

Overall Experience

Stunning setting from inside and outside, very well presented with clean, modern, spacious rooms. With a beautiful dining room with a grand piano and bar. Lots of activities for the residents to take part in something for everyone! The staff and managers will go above and beyond to help with anything

for you. You are treated with the most respect and consideration.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Thank you so much for your kind words and recognising the amazing facilities we have here, it is a pleasure to welcome you here and I will certainly pass on your lovely words. Thank you again. Best wishes, Village Manager.

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Review of
Richmond Villages Cheltenham
from J B (Respite Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

It is an extremely caring organisation. The atmosphere throughout is of friendliness and support. The facilities are amazing and well-used. Every day you are invited to join one of the many activities, painting, craft work, quizzes, choir, Church service, flower arranging etc. Flowers are then used

to decorate the restaurant tables. Meals are excellent and served in the restaurant or in your room. Nursing staff and carers were very attentive, as were housekeeping and laundry. Staff in the restaurant unfailingly cheerful and helpful. Always being addressed by name which added to the friendly family feeling. Activity hostesses were first class, always encouraging your participation and introducing you to new people.
I can thoroughly recommend Richmond Villages Cheltenham.

Reply from Cara Wood, Village Manager at Richmond Villages Cheltenham

Wow thank you so much for such lovely comments and appreciation of all the fabulous facilities we have on offer. We absolutely loved having you stay with us and we can not wait to welcome you back. On behalf of us all here at Richmond Village Cheltenham - Thank you. Best wishes (Village Manager)

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Richmond Villages Locations in Gloucestershire (2)

Richmond Villages Reviews in Gloucestershire (109)

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Richmond Villages Cheltenham

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Richmond Villages Cheltenham

Richmond Villages Cheltenham

Richmond Villages Cheltenham

Richmond Villages Cheltenham

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Richmond Villages Painswick

Richmond Villages Painswick

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