Richmond Villages in Worcestershire | 1 Care Home

Review of
Richmond Villages Wood Norton
from S H (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

My sister and I are grateful that Hanbury care floor were able to welcome our mother with less than 48 hours notice after a fall, leaving her unable to move independently. The specialist equipment available on this floor means she is able to be showered and generally cared for with dignity.
The team

liaise with local doctors practices, occupational and physiotherapists. They have organised hospital transport and provided additional equipment as required.
Staff are on call 24/7 and are kind, helpful, considerate, friendly and caring. They encourage mum to join in with activities both on the care floor and within the village generally.
The food is extremely good, there are always three choices for lunch, and the vegetarian option is appetising and appealing- so much so that our father often joins her for lunch!
Our parents are going to remain at Richmond Village in one of the assisted living suites where mum will have the benefit of domiciliary care in a caring and safe environment.

Reply from James Culley, Registered Home Manager at Richmond Villages Wood Norton

Thank you so much for the comprehensive and lovely review of Wood Norton Care Home, we have really enjoyed having the privilege to provide care and support to your mother and are very pleased they have chosen to stay with us here within Wood Norton Richmond Villages within an assisted living apartment. Many Thanks Again from all the team here, Kind Regards

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Review of
Richmond Villages Wood Norton
from Annette A (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

Mum came into a respite bed following a gas leak at home. Unfortunately she found the ward very noisy, phones weren't answered and her buzzer wasn't answered when she needed help. I had gone through the timings of her meds with the nursing staff (she has to take 2 at different times to the others) but

this didn't happen. With one exception I was not very impressed with the staff, and the day I was told that the ward was not a hotel was the day I moved Mum out of the care wing and into the Assisted Living wing.
I was grateful that they took her as we were desperate but I would think twice if she needed to go back into the care wing.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you for taking the time to leave a review, I am sorry we were not able to meet all of your expectations here at Wood Norton, I am very pleased we were able to support you at such short notice within an emergency and very pleased Mum was able to stay with us for over a month within one of our assisted living apartments here at Wood Norton. Kind Regards James.

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Review of
Richmond Villages Wood Norton
from D T (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

After a short stay in hospital, Dad was unable to return to his suite in assisted living at Wood Norton, so he moved onto the care floor for palliative care. Hanbury staff looked after Dad very well for the final few weeks of his life, in a warm, caring, and friendly environment.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you so much for the lovely review of Wood Norton and the wonderful staff members we have. We hope we were able to make a very difficult time as comfortable as it could be. Many thanks again -James Culley

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Review of
Richmond Villages Wood Norton
from Peter B (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

After my mother was discharged from Hospital, we decided to book her into Wood Norton Care Floor for respite care. Mum was there for three weeks and I am sure, if we had not placed her in the excellent care of the team at Wood Norton, she would not have recovered so well from her illness.
The environment

was homely and relaxing, providing the perfect place to rest and recuperate. The care team was second to none, nothing was too much trouble. I observed many interactions between Mum and the staff, who were always friendly and respectful.
Mum left Wood Norton's Care Floor a much stronger person than when she arrived. We are very grateful to all the staff who helped her recover.

Reply from James Culley, Registered Home Manager at Richmond Villages Wood Norton

Thank you so much for the lovely review, we are so pleased the respite stay at Wood Norton provided the foundation for a smooth transition back home. Kind Regards.

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Review of
Richmond Villages Wood Norton
from C N (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mother came to Wood Norton for 3 weeks of Respite care.
She was looked after so well, nothing was too much trouble for any of the staff. They treated her as an individual and at no time did she feel their schedule was more important than she was.
Her room was immaculate, cleaned daily, and bright

and airy.
The food was appetising, piping hot, beautifully presented, and very tasty. To begin with, she wasn't eating much so the kitchen made her an individual plate to suit her taste on the day.
She definitely recovered very well and rebuilt her confidence.
She is living independently back at home.
I would strongly recommend WN for any care requirements.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you so much for the lovely review, we are so pleased the respite stay at Wood Norton was successful and enjoyable and provided the foundation for a smooth transition back to independent living at home. Kind Regards.

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Review of
Richmond Villages Wood Norton
from Mary A (Niece of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

We cannot praise Hanbury Floor staff highly enough. Their care was second to none. The cleanliness was excellent. My Uncle's stay here was a home from home once my Auntie could no longer care for him at their home.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you so much for the lovely review about Wood Norton and our Nursing and Residential Suite Hanbury. All of us at Wood Norton were so pleased to have met you all and been able to provide care when needed. Thanks again for the lovely review. - Care Home Manager

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Review of
Richmond Villages Wood Norton
from J J (Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are very kind and caring and are always here for me, the nurses and manager are very good.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you very much for the lovely review of Wood Norton Care Home, it is so pleasing to read your lovely comments—many thanks.

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Review of
Richmond Villages Wood Norton
from Sally O (Daughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

My mum was admitted to Richmond Villages Wood Norton last year, due to ill health and mobility issues. She had experienced a series of falls in a previous care home. We were well-supported throughout the whole process. We found it to be a clean, safe and well-run environment. Mum was treated with kindness,

compassion and respect, as myself and my family were.
All staff from nurses and carers to cleaners, hosts, receptionists and administrators, were kind, caring and very respectful. All are very in tune to the needs of residents and families.
Mum spent her last few months there, where she was treated with compassion and dignity, until she sadly, peacefully passed away.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you very much for the lovely review, it is very pleasing to hear of your experience at Wood Norton and the care and attention that was received. Many Thanks again.

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Review of
Richmond Villages Wood Norton
from H A (Respite Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Following an abdominal operation in hospital, I was cared for on 'Hanbury' by a wonderfully experienced team. It made such a difference to my recovery having a lovely room with a beautiful outlook across fields and woodland, and to have thoughtfully appointed wet room as well as adjustable bed. All

the staff were delightful, kind, thoughtful and seeing that, was needed to help me. I recognise that their care speeded up my recovery from the operation.

Reply from James Culley, Registered Care Home Manager at Richmond Villages Wood Norton

Thank you for the lovely review of Wood Norton Care Home, we are very pleased you enjoyed your respite stay and that it contributed to a positive period of recovery following your operation.

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Review of
Richmond Villages Wood Norton
from Ian B (Son of Resident) published on 22 July 2024

Submitted via Website • Report

Overall Experience

Lack of care! The employees are just doing a job in my opinion. Have been told lots of false truths about my Mother's care in the time she has been there.

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Review of
Richmond Villages Wood Norton
from Rachael P (Daughter of Resident) published on 21 May 2024

Submitted via Website • Report

Overall Experience

My experience with the wonderful team on Hanbury care unit was such a positive one, despite the tragic circumstances, when my Mum spent four weeks there at the end of her life. I was anxious to find the best nursing home for her needs and know I absolutely made the right choice. I was impressed by the

beautiful decor, cleanliness and fresh smell of the entire facility. The managers, nursing and care staff could not have been more attentive - checking on Mum and I frequently and showering her with love and kindness. The nurses were always willing to answer questions or address my concerns about her condition and they never made me feel like a nuisance. They spent time getting to know us and updated me daily on how she was doing. Mum could not talk but I knew from the way her face would light up with a big smile when she was with the staff that she felt safe and cared for. As she approached the very end of her life I was allowed to stay and the staff were so supportive and respectful. I 100% recommended them.

Reply from James Culley, Care Home Manager at Richmond Villages Wood Norton

Many thanks for the wonderful review of Wood Norton Care Home and the team of staff who strive to ensure all residents are cared for to the highest standards. The team were so very fond of Mum, she made a huge impression on us whilst being cared for at Wood Norton. Many thanks again for the very kind review.

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Review of
Richmond Villages Wood Norton
from R J (Resident) published on 20 March 2024

Submitted via Postal Card • Report

Overall Experience

I am very well looked after and happy.

Reply from Aimee Celik, Clinical Lead at Richmond Villages Wood Norton

Thank you for your personal feedback; we are delighted that you feel happy at Wood Norton, and we will share this with our amazing team.

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Review of
Richmond Villages Wood Norton
from C T (Respite Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

After an operation on my back in December I was discharged from hospital without a package. I was pleased with the respite I had. Staff were friendly and cheerful and all the staff were extremely helpful and caring. The care manager was also extremely helpful. The only criticism I have is the physiotherapy

(probs because I was in Christmas and New Year) and difficulty in replacing any pills that had run out.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Many thanks for the kind words about your stay at Wood Norton, and the care you received from the care and support staff. I hope your stay aided for rehabilitation for your return home. Many Thanks again for the lovely words. James Culley - Head of Care

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Review of
Richmond Villages Wood Norton
from Ellie J (Daughter of Resident) published on 29 December 2023

Submitted via Website • Report

Overall Experience

My Mum was extremely reluctant and very upset about having to go into a home, but the staff were amazing, and Mum eventually settled in, giving high praise for the care received and the wonderful accommodation.
She was only there for 7 weeks and sadly passed away a few days ago, but I know during her

time there that the care was exceptional, the staff were so friendly, supportive, thoughtful, professional, brilliant!
A huge thank you to all the staff, care, cleaning, kitchen, reception and management. I was always made to feel very welcome when visiting, I will miss seeing them all (and the cups of tea). Thank you.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you so much for the lovely review of Wood Norton Care Home. I am so pleased to read that the staff were able to provide wonderful and passionate care for Mum during her time at Wood Norton. We strive to deliver the best care and support to all of our residents and family members. Many Thanks again for your kind review. James Culley (Head of Care)

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Review of
Richmond Villages Wood Norton
from J O (Son of Resident) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience

Rang the care home on Monday morning, and we were able to take Mum in the following day.
All the staff were extremely helpful and welcoming, and the whole process was made very easy.
A superb facility.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Thank you so much for the lovely review of Wood Norton Care Home. I am really pleased to see we were able to meet your expectations. We were all very fond of Mum during her respite stay with us. Please do not hesitate to contact us should you need any assistance in the future. Many Thanks again for the wonderful review.

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Review of
Richmond Villages Wood Norton
from Linda F (Daughter of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience

The staff at Wood Norton have gone to great lengths to ensure that both my parents are happy and comfortable in their new home. I am very happy with the level of care they receive.

Reply from James Culley, Head of Care at Richmond Villages Wood Norton

Many thanks for the lovely review of Wood Norton. We hope we have met your expectations and look forward to continuing to strive for excellence. Please do not hesitate to contact myself or the team for any further information. Many thanks again. James Culley (Head of Care).

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Review of
Richmond Villages Wood Norton
from Judy D (Daughter of Resident) published on 18 July 2023

Submitted via Postal Card • Report

Overall Experience

My mum has been in Hanbury (of Richmond Villages) since May last year and it is good to know she is being looked after and is comfortable. She is safe and the staff always tell us what is going on. Very happy with the care.

Reply from Jack Phillpot, Marketing at Richmond Villages Wood Norton

Thank you for your lovely review. We are really pleased that your mother has settled on Hanbury and that you feel she is well looked after!

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Review of
Richmond Villages Wood Norton
from C P (Niece of Resident) published on 30 May 2023

Submitted via Postal Card • Report

Overall Experience

I have always found every member of staff to be willing to assist me or my aunt in all aspects of daily life at Wood Norton. A fantastic team in a superb setting. It is very comfortable to know that my aunt is in safe hands, receiving the care that enables her to make the most of every day. Well done,

everybody.

Reply from Jack Phillpot, Marketing at Richmond Villages Wood Norton

We are delighted that you feel your aunt is being cared for so well and have found the team so helpful here at Wood Norton. Thank you for such a wonderful review!

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Review of
Richmond Villages Wood Norton
from Karen B (Relative of Resident) published on 30 May 2023

Submitted via Postal Card • Report

Overall Experience

My mother-in-law and Aunt have been in Wood Norton for over a year now, and in all that time, have been cared for extremely well. My aunt went there under palliative care. They have all worked wonders. Both residents are extremely happy and comfortable. As a family, it has given us peace of mind. Wood

Norton is very welcoming and exceptionally clean! All members of staff are approachable and friendly.

Reply from Jack Phillpot, Marketing at Richmond Villages Wood Norton

Thank you for your lovely review and kind words. All the team at Richmond Villages Wood Norton are so pleased that you feel your mother-in-law and aunt are being cared for so well!

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Review of
Richmond Villages Wood Norton
from Louise E (Daughter of Resident) published on 20 May 2023

Submitted via Website • Report

Overall Experience

Upon my initial visit to determine suitability for my mum at Wood Norton, I found the staff to be helpful, answering all my questions, allaying any fears, and seeing how caring they were towards the residents was exemplary.
The admission process was made very simple and mum settled very easily into

her well appointed, homely room.
From day one, the staff have been fantastic with mum, caring for her every need, finding out her likes/dislikes and even calling her by the name she likes.
I can only describe my experiences of the staff as being thoughtful, caring, patient, kind, attentive, professional and responsive.
Nothing has been a problem which has been a comfort for me due to living far away.

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Richmond Villages Locations in Worcestershire (1)

Richmond Villages Reviews in Worcestershire (54)

Richmond Villages Wood Norton

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Richmond Villages Wood Norton

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