Hill Care in Durham | 2 Care Homes

Review of
Pelton Grange Care Home
from C B (Partner of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My partner stayed here in January and March 2025. He has done nothing but praise the staff and facility and as a person who would previously refuse to stay in a home I am delighted that he says he would go back at any time. Staff and cleanliness are second to none.

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Review of
Pelton Grange Care Home
from S T (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Everyone was very caring and professional. They were all so kind to mam and gave me such needed support and respite.

Reply from Fiona Wilson, home manager at Pelton Grange Care Home

thankyou for your review. It was a pleasure looking after your mam.

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Review of
Bannatyne Lodge Care Home
from Andrew L (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My 90yr old father had a fall at home and was badly shaken. Respite care was suggested and as he lived in Peterlee and the home was next to his doctors we contacted Bannatyne Lodge. Best call we ever made. From the moment we initially rang to enquire, to the reception of my father, to the time we left

we were treated with complete professionalism that could not be faulted. My father ended up staying just over three weeks and he really enjoyed his time there. The food was top quality and plentiful. The staff from the manager down to the cleaners were a great friendly bunch of people. Many had been there 10+ years and a couple over 20+ years, which spoke volumes about the home as an employer. The activities were gentle but fun with encouragement to join in, my father enjoyed the bingo, dominos and even the wine tasting! Over the three weeks he regained his strength, at all times he was encouraged by the staff. He is now home but knows where to go if he wants a weeks R&R. 5* treatment.

Reply from Beverley Stubbs, Home Manager at Bannatyne Lodge Care Home

I'm so pleased to hear your dad enjoyed his stay with us and he regained some of his strength to go back home which was always his goal

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Review of
Bannatyne Lodge Care Home
from Debra L (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Experience first class from the start. Staff absolutely fantastic and so reassuring in helping deal with a very emotional and stressful transition into care. First morning made a lot easier by joining in with weekly coffee morning ( delicious home baking), and meeting staff and residents in informal

social atmosphere. All staff are professional , courteous and helpful and treat residents with dignity and respect. They work hard to create a friendly, inclusive atmosphere with lots of smiles and good humour. My mam is living a full and active life- both within the home where a great range of activities and interests are promoted- and outside in the community, going to church and out for coffee with other residents. She has made friends and staff reorganised the dining room so that they could sit together for meals which was very special .Visitors always welcome and staff will transfer calls to a mobile so I can speak to Mam at any time .Great management and staff team. Highly recommend.

Reply from Beverley Stubbs, Home Manager at Bannatyne Lodge Care Home

Firstly thank you for taking time to write your review regarding your experience of Bannatyne . We know how hard it is on the first day and happy that your mams day was relaxed and positive for you all.

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Review of
Pelton Grange Care Home
from S M (Daughter-in-law of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

We put our mum into this care home, as it was close to all immediate family, although the bedrooms weren't the best mum had the best care, we got mum into this home on Christmas Eve in 2023 when she was really poorly and at the point of end of life. Since mum being admitted into Pelton Grange she had

gone from strength to strength mum thoroughly enjoyed attending of all the activities within the home, and we are a family need to acknowledge the activities coordinator to be outstanding in her job role, the bedrooms within the home need to be updated and if possible ensuite, but let us say thank you for the love and care mum was given.

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Review of
Pelton Grange Care Home
from Julie S (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My dad was a resident for two years until he passed away in November. The staff are really friendly and always made us feel welcome and included in everything. The activities that's run are amazing as are the occasion days and parties.
My dad was treated with respect, high level of care and like a

member of one big family which meant we could sleep at night. We never once worried about him being looked after.
As a family, it meant so much to us for him to return to the home at end of life so we could spend time with him alone.
The home isn't clinical or old fashioned it's like home from home.
The staff are really amazing people.

Reply from Fiona Wilson, home manager at Pelton Grange Care Home

Thank you for your kind words. This is appreciated. Your dad and all the family were a big part of Pelton Grange and will be dearly missed. We all hope you stay in touch.

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Review of
Bannatyne Lodge Care Home
from J c (Ex Family Member) published on 13 January 2025

Submitted via Website • Report

Overall Experience

Staff are absolutely amazing, nothing is too much. They will always try and help in whatever way they can. They will always try and make everyone happy whether your a service user, or a relative. They are all extremely professional and can't thank them enough for all the care my mam received when she

was a service user.

Reply from Beverley Stubbs, Home Manager at Bannatyne Lodge Care Home

Thank you for taking the time to write your review, always nice to hear of your positive interactions with all the staff at Bannatyne Lodge and your experience was so positive, thank you.

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Review of
Bannatyne Lodge Care Home
from Anne B (Respite Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

From my arrival, I was treated with great care and respect. None of my requests were turned down and the staff went out of their way to be helpful. The cheerful atmosphere added to my recovery and I shall certainly recommend Bannatyne Lodge Care Home to others.

Reply from Linzi Halliday, Deputy Manager at Bannatyne Lodge Care Home

Thank you so much, Anne, for your kind words, so glad you enjoyed your stay with us.

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Review of
Bannatyne Lodge Care Home
from Ian B (Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care home. The staff are really professional, they go above and beyond. 100% satisfied. Rolls Royce of care homes.

Reply from Linzi Halliday, Deputy Manager at Bannatyne Lodge Care Home

Thank you for your lovely review. This is great to hear and will be fed back to the team here at Bannatyne.

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Review of
Bannatyne Lodge Care Home
from R W (Granddaughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

Lovely home and lovely staff. Always cheerful when around. Nice space for the residents to go outside for fresh air when they want to. They have entertainment on for residents to keep them occupied throughout the day. Lovely place to be.

Reply from Linzi Halliday, Deputy Manager at Bannatyne Lodge Care Home

Thank you for such a lovely review, this will be fed through to our staff at Bannatyne.

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Review of
Bannatyne Lodge Care Home
from Angela H (Daughter-in-law of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

My husband and I are very happy with the care and support my mother-in-law receives.
The staff are very enthusiastic, always greet us with a smile always happy to help. .

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Review of
Bannatyne Lodge Care Home
from R W (Granddaughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Staff are always on hand to help and are kind, cheerful and smiley. They do their best to make sure that all needs of the residents are tended to.
The facilities are spot on and are adapted for each resident based on their needs.
The only thing that my nanna has issues with is the food as she is

very fussy. She cannot eat a lot and much prefers smaller portions. However, this being said, if she does not fancy anything on the menu, they will endeavour to make her a sandwich or some soup. This is primarily her biggest problem/issue but staff do try their best to cater for her. It isn't their fault that she is so picky!

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Review of
Bannatyne Lodge Care Home
from I B (Respite Resident) published on 28 October 2024

Submitted via Postal Card • Report

Overall Experience

I have been treated very well by staff and residents. All very nice people.

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Review of
Pelton Grange Care Home
from I B (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Mother took up residency in July 2024. It has been an emotional journey as she was very unwell but with the support of the home staff, it made it an easier transition for Mum and all the family.

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Review of
Pelton Grange Care Home
from V C (Sister of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

The staff are pleasant and welcoming but could do with more staff. The cleaners need more staff.

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Review of
Pelton Grange Care Home
from Sandra E (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

We really can't thank the wonderful staff at Pelton Grange enough, for the way in which they have lovingly and diligently cared for my dear dad in his last 7 months of life. The personal attention afforded to Dad has made the traumatic transition to a care home so much easier for all our family. His

smiles and humour throughout his time at the home were indeed testament to the contentment he felt in knowing how extremely well cared for, and indeed loved, he was by all the amazing staff. This is a home that is dedicated to giving the best of attention to our loved ones, and offering friendly warmth to family members on their visits. Their hard work and commitment to their vocation is to be applauded.

Reply from Fiona Wilson, Home Manager at Pelton Grange Care Home

On behalf of everyone at Pelton Grange thank you for your kind words. It was a pleasure to care for your dad. I will feed this back to all the team.

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Review of
Pelton Grange Care Home
from E D (Daughter of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

The activities coordinator outstanding. The management not so, staff work hard looking after residents, attitudes towards them from some senior staff could be improved. Cook made lovely cakes/birthday cakes. On more than one occasion - Medication in dressing-gown pocket. Dressed inappropriately. Unattended.

Soiled clothing not bagged in washing bag. Commode not emptied. Same juice in jug for more than one day. Not notified if receiving treatment for wounds. Sitting alone distressed. On one occasion - Asleep, head resting on dining room table. Fish and chip dinner wrapped in pillowcase in laundry bag. Had itching rash, unexplained.

Reply from Fiona Wilson, home manager at Pelton Grange Care Home

We are really pleased to read that you think that our activity coordinator is outstanding, providing meaningful engagement for our residents is very important to us. To recognise the hard work of our staff is greatly appreciated. We are however saddened to hear that your experience at our care home hasn't been the positive one we would like it to be, and would like to reassure you that we take all complaints seriously. The health and wellbeing of all the people that are cared for in our home is of paramount importance to us and we take pride in all aspects of the care we provide. Please be assured that we take all concerns seriously and aim to use feedback in a positive manner to continuously improve our service and care to our residents, your concerns and feelings will be shared with the team. We have an open-door policy and we would always encourage relatives to contact the home if they have any concerns so that we can assist in resolving them immediately.

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Review of
Pelton Grange Care Home
from J C (Daughter of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

Very caring staff who look well after people and seem to genuinely care. Parents are very happy there since moving in. Staff friendly with visitors to the home. The activities lady is very good. Lots of different things to do during week but lacks activities on the weekend. Rooms could do a bit of modernisation

with laminate or vinyl flooring down rather than carpet. Would be nice for visitors to be able to get tea/coffee while in seeing relatives. The food looks lovely and portion sizes seem decent.

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Review of
Bannatyne Lodge Care Home
from Paula W (Daughter of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

My father was admitted to Bannatyne Lodge for palliative care. My mother wanted to be with him so we arranged for a two-week respite care with the view that my mother could decide whether she wanted to stay permanently. Within three days my mother made it clear she wanted to stay. She liked her room,

the staff was so caring, and she liked the food and the fact that the staff introduced her to other ladies in the dining room. Her decision says it all - Bannatyne Lodge has given me peace of mind that my mother is happy and my Father is receiving excellent end-of-life care.

Reply from Julie Armstrong, Home Manager at Bannatyne Lodge Care Home

Thank you so much for your fantastic 5-star review of our home. It is such a joy to care for your Mother and Father. We will share your wonderful words with the staff team as they will be over the moon to read what you have written. Take care and kindest regards to you.

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Review of
Pelton Grange Care Home
from P K (Daughter of Resident) published on 5 March 2024

Submitted via Postal Card • Report

Overall Experience

I had a very satisfactory review and answered all my questions. I'm more than satisfied with the care my mother is receiving. The staff are excellent.

Reply from Fiona Wilson, Home Manager at Pelton Grange Care Home

Thank you for taking the time to review our home, it's great to read how satisfied you are with the care your mum receives. We will share your kind words with the staff team as they will be delighted with the praise you have given. Kindest regards.

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Care Homes Owned by Hill Care in Durham

Hill Care Locations in Durham (2)

Hill Care Reviews in Durham (99)

Pelton Grange Care Home

Pelton Grange Care Home

Bannatyne Lodge Care Home

Bannatyne Lodge Care Home

Pelton Grange Care Home

Pelton Grange Care Home

Bannatyne Lodge Care Home

Bannatyne Lodge Care Home

Bannatyne Lodge Care Home

Bannatyne Lodge Care Home

Bannatyne Lodge Care Home

Bannatyne Lodge Care Home

Bannatyne Lodge Care Home

Pelton Grange Care Home

Pelton Grange Care Home

Pelton Grange Care Home

Pelton Grange Care Home

Pelton Grange Care Home

Bannatyne Lodge Care Home

Pelton Grange Care Home

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