1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Hill Care
  4. Locations Owned by Hill Care in Tyne & Wear

Care Homes Owned by Hill Care in Tyne & Wear

9.4 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in Tyne & Wear for Hill Care are showing below.

View the details of all 35 locations (with 1525 reviews) owned by Hill Care

Hill Care Locations in Tyne & Wear (2)

 

2 Care Homes owned by Hill Care in Tyne & Wear

Sort by:
View on Map
Waverley Lodge Care Home

Bewick Crescent, Lemington, Newcastle upon Tyne NE15 8AX 

9.4 45 reviews
"I could not have chosen a better care home for my sister, staff are excellent, atentative, friendly they give a very high level of care.…"   Read all 45 reviews
Location Type Care Home

Waverley Lodge Care Home is located in Newcastle's Lemington suburb and is close to amenities, shops, public transport and the A1(M). The Metro Centre is just two miles away. This purpose built care home provides accommodation in single occupancy… Read more about Waverley Lodge Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 45 Rooms from £1,192 / week
Willowdene Care Home

Victoria Road West, Hebburn NE31 1LR 

8.3 26 reviews
"The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1…"   Read all 26 reviews
Location Type Care Home

Willowdene Care Home offers purpose-built, warm and welcoming accommodation for up to 52 residents. Bedrooms are all en-suite, menu choices are varied, day-to-day activities are encouraged and there are four living areas and three dining rooms to… Read more about Willowdene Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 52 Rooms from £1,193 / week

Hill Care Reviews in Tyne & Wear (71)

9.4
Hill Care has a Group Review Score of 9.4 (9.408) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Hill Care must have a Review Score.

Overall Experience

  • 10
  • 7
  • 1
  • 1
  • 1

Date Published

71
5
6
18
53
Review of

Willowdene Care Home

from C B (Daughter of Resident) published on 21 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are lovely and do their best but so short staffed.
Residents as a result of this are left unsupervised.
Poor cleaning standards, especially on a weekend.
Resident's personal hygiene/care is sporadic.
Not aesthetically pleasing. Little stimulation for residents.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

We are really pleased to read that you think our staff are lovely and to recognise their hard work is greatly appreciated. We are however saddened to hear your experience at our home hasnt been the positive one wed like it to be, and would like to reassure you we take all complaints seriously. The health, hygiene & wellbeing of our residents is of paramount importance to us & we take pride in all aspects of the care we provide. We would like to assure you we have a comprehensive daily cleaning program in place undertaken by our full team of domestics. We understand how important meaningful engagement is for our residents and have recently employed a new activity coordinator who has designed a varied schedule around their preferences. We have an open-door policy & encourage relative to contact us with any concerns so we can assist in resolving them immediately. We aim to use all feedback in a positive manner to continuously improve our service and care for residents & their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from Phylis I (Sister of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have chosen a better care home for my sister, staff are excellent, atentative, friendly they give a very high level of care. They always have time for me and my sister who has very high care needs. The member of staff who I speak to about my sister, always makes time for me and answers my
questions. All of the staff ae there for me and my sister when she needs them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Willowdene Care Home

from E M (Granddaughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so friendly and caring towards not just the residents but also the families and friends. We have had my grandma in 1 other home before moving here, since she moved she has become her chatty self again, she's eating and drinking properly (when required the staff are always happy
to assist her), she is engaging in the activities. My grandma is so well cared for now she calls it her forever home and this makes us so happy as a family. I would highly recommend putting family members here.

Reply from Fiona McKiddie, Manager at Willowdene Care Home

Thank you very much for this, we greatly appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Willowdene Care Home

from L D (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowdene is a family environment, staff are extremely friendly, caring and genuine in their approach to residents and their families. The atmosphere in the home is always warm and happy. My mother is being well cared for by all the staff regardless of their role in the home. They take time to engage
with Mam, often sit and speak with her so she does not feel isolated, at 96 years young that is important to us as a family.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this feedback, we pride ourselves on being able to provide not just to those living at Willowdene but also their families. We really appreciate this feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Willowdene Care Home

from J B (Daughter of Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is in good, safe hands. We feel as though all staff are approachable and deal with any queries honestly and with Mam's best interests at heart. Since the manager returned, changes that have been implemented have been positive. I'm pleased he's back. Activities are going from strength to strength
and all residents are thought out with regards to participation.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you so much for this, and also everything you do to help us in our community. We really appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from A H (Wife of Resident) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time in Waverly for my husband. Care received has always been excellent. He is quite happy there. Staff are also very caring.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, I will pass this on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from A S (Friend of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone of your staff are caring, polite and very helpful. They are always on hand to fulfil all the patient's needs at all times. The care that is received is always excellent and very professional. I would like to thank everyone for all of their help and long may it continue.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, we take pride in ensuring the right care is given to all of our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from Kathleen H (Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot believe I have lived here for 18 months now and how quickly I have settled in. I am happy with my own company, but also with the company of others. I join in with what's going on as much as possible, and one of my friends takes me out once a fortnight. We are short of an activities person at
present, but the person who is on her own is trying to do her best. The staff are lovely and work hard, but still find time to chat with us. The only thing I miss is having my own bath and shower. I know they make a bath with a door on the side so you can get in easily and close the door, then sit down and fit it; it is small enough to fit in my room.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

I am very please to know you are happy and settled within Waverley Lodge care home, thank you for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from A D (Son-in-law of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law is very happy here.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Myself and all of the staff are very pleased your sister-in-law is happy in our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from J M (Brother of Resident) published on 16 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Very professional, excellent care. Management is very professional. Good food.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for taking the time to complete this review, it is very pleasing that you are happy with the care we provide your brother and our other residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from C B (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam is a resident here and has been here for many years. There are some staff who I think could be better but management is great and the senior carer is fantastic, and when she is on and certain cares are on my mind they are put to rest. Since new management have come things have got a lot better
I hope this manager is here to stay as there have been a lot of changes since her arrival. I'm very happy with my mam's care here.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your kind words, we pride ourselves to look after your Mum and the rest of our lovely residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from P S (Wife of Resident) published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found everyone at the care home to be very polite and always very helpful. If I have any problems they are always there on hand to reassure me. In my opinion, they do a very hard job very well.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for you review, it is nice to know that our family members are happy along with our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from Allison B (Daughter of Resident) published on 8 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident for a number of years and at times over those years has not received the best care and management not helpful. There have been a number of managers lately and I am pleased to say the last 2 have been excellent. Also, the care my mam receives from the senior healthcare carer
is exemplary and she is an asset to the home. All my mum's needs are met by some carers in particular.

Reply from Sue Mackinder, Home Manager at Waverley Lodge Care Home

Thank you for your great review of our home, it is much appreciated. We will share your comments with our team as they will be delighted to read them. Take care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from S G (Son of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy enough with everything. My dad is well taken care of.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your feedback, we take pride in all that we do here at Waverley Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from C J (Daughter of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While Mam was in the home, she received excellent care. The home had a very warm and friendly feeling. The staff were very friendly, caring and supportive to Mam and us. Mam particularly enjoyed the food and thought it was just like "homemade". When we visited, it was always clean and tidy. Mum was
always well cared for, and we felt her needs were met as she required more care. We wish to thank everyone at Waverley Lodge for making Mam feel so cared for in her final months.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Myself and my team pride ourselves on the care, love, and support we give to our residents, it is always a pleasure to look after our residents, thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Willowdene Care Home

from V P (Sister of Resident) published on 27 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for your feedback, we really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from Clarice T (Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Everyday toilet roll is needed.
I found the staff and food all excellent, nice place to be.
The staff are special - employer please note; take care of your staff.
All excellent.

Reply from Susan Mackinder, Manager at Waverley Lodge Care Home

Thank you for your comments, as a company we thrive on looking after our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Waverley Lodge Care Home

from Lynn F (Daughter of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our mother lived in Waverley Lodge for just over 8 months. There were issues and concerns along the way which were slowly improving after numerous meetings but then things started to decline and after witnessing events with other residents and my mother we decided to move mam to another care home. My
mental health and health could not take any more stress.
I could go into great detail to explain this review but I cannot for reasons. All I will say is please please think long and hard and research before moving your loved one into this care home. There is some genuine caring staff but there is not enough of them. One positive - the food is good.
Our mother had visitors every day for 4-6 hours at times so we saw a lot of the workings of the home and the CQC rated this home as overall requires improvement if you doubt this review. One thing I can reveal is that I found staff sleeping most of the nightshift on my mother's floor while I waited all night for an ambulance for my mother.

Reply from Jane Mack, Regional Manager at Waverley Lodge Care Home

We were really saddened to read your review of our home as our team constantly strive to ensure that all residents are safe, supported and well cared for. We do appreciate your positive comment about the food at the home being good.
We want to assure you that we take all comments about our home very seriously. Our records show that we met with you to speak about and resolve any matters you raised. These concerns were thoroughly investigated and the appropriate actions taken. You also raised concerns with the CQC who undertook an in-depth investigation. Some of the issues you raised were upheld and we have taken all appropriate action to ensure that these issues do not reoccur.


You mention that our home's CQC rating is requires improvement overall but we have maintained the ‘Good’ rating for care. As you can imagine we are working really hard to get the home back to its good overall rating. If you would like to discuss anything further our door is always open.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Willowdene Care Home

from J J (Husband of Resident) published on 20 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff make a care home

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you for this Jeff it is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Willowdene Care Home

from Robert N (Son of Resident) published on 10 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving my mother into Willowdene I have found the staff including the domestic staff to be very cheerful, friendly and very helpful with any queries or concerns that I may have. The staff make sure all the residents not just my mother are catered for and treated with respect, even when a resident
is sometimes being difficult. They provide lots of activities so residents may join in if they wish to, which I feel is essential to keep them active and their morale up so they don't feel they have been forgotten. I have no reservations that my mother is being treated and cared for in the best possible way by all staff.

Reply from Christopher Hogan-Hind, Manager at Willowdene Care Home

Thank you so much for this feedback Robert we greatly appreciate your feedback


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Hill Care in Cheshire Hill Care in Cleveland & Teesside Hill Care in Derbyshire Hill Care in Durham Hill Care in Greater Manchester Hill Care in Lancashire Hill Care in Merseyside Hill Care in North Yorkshire Hill Care in Northumberland Hill Care in South Yorkshire Hill Care in Tyne & Wear Hill Care in West Yorkshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill Care to verify any information. View our terms and conditions. Hill Care has an Enhanced Service – more info.