MHA in Bath & North East Somerset | 1 Care Home

Review of
Stratton House
from Lynda S (Daughter of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

Dad has been welcomed and extremely well cared for since he first arrived, initially for a respite stay, a year ago. Nothing is too much trouble for the staff, who are all caring and considerate. There is a positive and happy atmosphere between them, with each other and with the residents, and I am

so glad that Dad has chosen permanent residency. As time passes, he is increasingly settled. Last Christmas he became very unwell and the 'hospital at home' team from the hospital, in tandem with Stratton House staff, provided exemplary care. As a family we have all been made welcome and we could not be more pleased to know how well looked after Dad is.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. It is pleasing to read you feel your Dad has been made to feel welcome and extremely well cared for, it's also pleasing to read that you feel there is a positive, happy atmosphere between staff and residents, the staff provide exemplary care, you feel welcomed and that your glad you Dad has chosen to stay permanently. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of
Stratton House
from Rhiannon P (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Stratton House was the perfect choice to return to if independent living was no longer suitable. The home is comfortable and has a cosy ambience. The main attribute is the staff, warm friendly and engaging. There is a great effort to "entertain " residents with a wide variety of daily events. The food

is wholesome, well-presented and restaurant quality.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. It is pleasing to read you feel Stratton House was the perfect choice, it is comfortable and has a cosy ambience, however, the most pleasing to read is you find the staff warm, friendly and engaging and that the food is of restaurant quality and there is great entertainment. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of
Stratton House
from E C (Friend of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

I am always welcomed by friendly smiling staff when I visit. The residents seem comfortable in the lovely lounge areas, and my friend enjoys her food. The current activity programme is great, and there is encouragement to join in. I appreciate the respect for each individual's needs and wishes, and

the staff seem so caring.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. It is pleasing to read that your experience of visiting Stratton House has been a good one with staff smiling making you feel welcome, being respectful towards residents' needs and coming across caring. We are pleased that you find the current activities program great. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.

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Review of
Stratton House
from J R (Daughter of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

My father was always against the idea of 'going into a home', but home in the best sense of the word is what Stratton House has become. It feels more like a country house as you walk in and residents can have their own furniture and possessions in their rooms. When asked how he is, my father will tell

anyone that he is well looked after and the staff and food are wonderful. There are always more activities than he is interested in attending, but staff are constantly seeking out the interests and suitable levels of activity of each resident - even those who are bed-bound have regular assessments. The staff team seem harmonious and very caring with good leadership from management.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. It is pleasing to read that your father, when asked, says he is well looked after and the staff and food are wonderful. I am also happy to read that you find the staff and the staff team harmonious and very caring with good leadership from management. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.

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Review of
Stratton House
from David W (Son of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

A caring, warm and very professionally run home where residents are treated with respect and dignity. Their social, mental and physical needs are closely monitored and sensitively responded to.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the home caring, warm, and professionally run and the residents are treated with respect and dignity. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of
Stratton House
from M H (Daughter-in-law of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident in this home for a few years now. I can honestly say I believe she receives the best care possible. The home always smells clean. The staff are very good and take care of her needs. The food is really good and she praises the laundry service. A very important factor

for her. I would have no hesitation in recommending the home to others.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you believe your mother-in-law receives the best possible care and the home always smells clean. I am happy to read your mother-in-law has high praise for the laundry service and that you would have no hesitation in recommending Stratton House to others. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of
Stratton House
from Sue D (Daughter of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

We were so lucky that there was a vacancy when my father came out of hospital following surgery.
He was reluctant to give up independent living but could see it was the only way forward.
The staff are attentive, welcoming and warm, and I can not praise them enough.
He has the opportunity to be sociable

when he wants to, but the staff respect the fact that, at times, he just wants peace and quiet.
Beautiful grounds too.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the staff welcoming, warm and attentive and that your dad is given the opportunity to choose when he wants to socialise and that the staff respect his decision. It’s good to see that you scored Stratton House 5 stars for everything. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review of
Stratton House
from Keith M (Friend of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience

The atmosphere at Stratton House is similar to that of a quality hotel. All staff are very pleasant and helpful and treat my friend with utmost care and the food is great. No request is a problem, which helps in reducing her anxiety.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete a review of Stratton House. I am pleased to read that you find the staff very pleasant and helpful and treat your friend with the utmost care and that your friend finds the food great. It’s good to see that you find Stratton House similar to that of a quality hotel. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of
Stratton House
from B D (Son of Resident) published on 19 October 2023

Submitted via Website • Report

Overall Experience

My mother has been here for about two years now. She was reluctant to leave her own accommodation, but finally realised she could not cope on her own. The atmosphere at Stratton House seems to be very caring. The building is clean but needs some TLC in places. The garden is very pleasant and Mum enjoys

her little strolls. Her only complaint is that the food is somewhat uninspiring and unimaginative - but she has always had high standards in this regard! Overall, value for money as far as I can tell.

Reply from Steve Hill, Home Manager at Stratton House

That you for taking the time to complete this review. I am pleased to read that you find the home value for money, clean with a very pleasant garden and that the atmosphere is very caring. I will ensure that I share your review with the staff where such lovely comments are very much appreciated.

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Review of
Stratton House
from Clare E (Daughter of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience

Stratton House is a happy and caring home. The staff are friendly, caring and responsive. There could be more variety in activities, such as invites in such as charities, liaison with a nursery for activities, basic cooking i.e. rolling and cutting pastry for jam tarts if residents agree, and slightly

too much dependence on karaoke. The food is good, although the variety of vegetables could be increased. Staff really do make Stratton House the client's home, for example enabling my mother to eat tea in the garden on a lovely, sunny summer evening. Overall, I am very pleased with the care that my mother receives and I feel able to discuss issues with staff.

Reply from Steve Hill, Home Manager at Stratton House

Thank you for taking the time to complete this review. I am pleased to read that you find Stratton House a happy, caring home with friendly, caring, responsive staff. It’s also pleasing to read you are pleased with your mother's care she receives. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review of
Stratton House
from Melanie S (Daughter of Resident) published on 12 October 2023

Submitted via Postal Card • Report

Overall Experience

My father has been a resident for 18 months. He was quickly made at home and the staff at Stratton House bent over backwards to accommodate his needs. Over this time we too have been made to feel a part of the Stratton House family. Nothing is ever too much trouble and the care is delivered with a lightness

of touch and a smile. Thank you.

Reply from Steve Hill, Home Manager at Stratton House

It is so pleasing to read that your father was able to feel at home at Stratton House and his needs were accommodated and staff delivered this with a light touch and with a smile. I’m also pleased to see that you too also felt part of the Stratton House family, which is what we set out to do. Thank you for the 5* rating. I will ensure that I share your review with the staff and such lovely comments are very much appreciated.

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Review of
Stratton House
from Mark T (Son of Resident) published on 9 October 2023

Submitted via Website • Report

Overall Experience

My mother wanted to move here as some of her friends had lived here, good choice. It took a while for her to settle in but now she is like part of the establishment and seems to be well loved by staff .The home is clean and tidy and it's like another world away from the stresses of life.

Reply from Steve Hill, Home Manager at Stratton House

It's pleasing to read that your mum chose Stratton House on the recommendation of her friends that already lived here and that you as a family think it's been a good choice. I’m also pleased to read that the you find the home clean and tidy and has helped remove the stresses of life. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of
Stratton House
from Nicky W (Daughter of Resident) published on 9 October 2023

Submitted via Website • Report

Overall Experience

When I was looking for a care home for my mum I visited four in total. I can’t describe the extent of my relief when I walked into Stratton House - finally I had found a home for Mum and not an institution! No locked doors with keypads, easy chairs in many unexpected corners and corridors, a library

with a view, a drawing room, as well as a lounge, a packed dining room at lunchtime, a beautiful garden and above all, kind, caring staff who spend time with everyone! Mum is so settled and happy, I can’t thank you enough!

Reply from Steve Hill, Home Manager at Stratton House

It’s a pleasure looking after your mum and I’m so please to read what you found made Stratton House stand out, especially that you find all the staff so kind, caring and have time for everyone and your mum is so happy and settled. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of
Stratton House
from V M (Daughter of Resident) published on 28 June 2023

Submitted via Website • Report

Overall Experience

My father took a while to settle, having had a five-month hospital stay during the latter part of the pandemic. The staff were patient and worked hard to meet his needs. He is now happy, settled and much healthier than before he arrived. The staff are quick to notice any problems and are always kind

and responsive whilst solving these. Having observed how the staff interacts with my dad and other residents during the past year, I couldn’t recommend them more highly! Whilst the home is a bit of a warren of passages on the lower floor as it is in an old building, it has a stunning garden and the toilet and bathroom facilities are all kept very clean.

Reply from Steve Hill, Home Manager at Stratton House

It is so pleasing to see that your father is happy at Stratton House and that you have found the staff patient and hardworking, and that your father is much healthier since moving in. It is also good to read that you find the garden stunning and the facilities are well kept and couldn’t recommend us more highly. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review of
Stratton House
from Stephen A (Power of Attorney of Resident) published on 28 June 2023

Submitted via Website • Report

Overall Experience

We are always impressed by the care and quality of life whenever we visit. As we are 200 miles away, we are particularly grateful for the excellent communication between us and the management team and the lengths to which they go to ensure we remain in touch and well-informed. Most importantly, our

relative is comfortable and happy - most of the time! - and has come to treat Stratton House as her home. We are happy to recommend Stratton House without reservation and to thank the entire team for their care and support.

Reply from Steve Hill, Home Manager at Stratton House

It is reassuring to read that you feel there is excellent communication between you and the home and that you are well-informed, but most importantly, your relative is comfortable and happy and has come to treat Stratton House as her home. It also pleases me to read you are happy to recommend Stratton House without reservation. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review of
Stratton House
from Nigel A (Son of Resident) published on 26 June 2023

Submitted via Website • Report

Overall Experience

Our father made a wobbly transition into care, but the management at Stratton House problem solved in a sensitive way so that after a while he settled in. The social community at Stratton House suits him perfectly. All the staff engage with him, and activity coordinators do a great job of providing

additional stimulation and fun. When we, his family, visit, there is a warm welcome. Particular praise should go to the kitchen staff for providing appetising meals and to the site manager and gardener who keeps the Stratton House garden looking lovely. In our father’s own words, “Everybody here is supportive and patient.”

Reply from Steve Hill, Home Manager at Stratton House

It is so pleasing to read that your father feels everyone here is supportive and patient. It’s also great to read that you, as a family, when you are visiting, feel a warm welcome from everyone and that you find the meals served are appetizing and the garden is looking lovely. Thank you for taking the time to complete this lovely five-star review. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of
Stratton House
from H R (Daughter of Resident) published on 14 April 2023

Submitted via Website • Report

Overall Experience

The staff look after Mum with great compassion, gentleness and understanding. They willingly give every assistance to us both in such a friendly way.
All those who are in management roles at Stratton House always make themselves available to answer any questions I may have and are very efficient and

helpful in informing me of updates in Mum's care. I really appreciate this so much.

Reply from Steve Hill, Home Manager at Stratton House

It is reassuring to read that you have found the staff compassionate, gentle and understanding and that you find management available to help in an efficient way. It is also pleasing to see you score Stratton House 5 stars in all areas. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review of
Stratton House
from Alan S (Son of Resident) published on 27 March 2023

Submitted via Website • Report

Overall Experience

Mum is so happy in Stratton House.
The staff are brilliant and are always happy to help.
It was once described to me as a big family, and that is a great way to describe it; everyone is approachable.

Reply from Steve Hill, Home Manager at Stratton House

It is pleasing to read that your Mum is so happy living at Stratton House and that you find the staff brilliant and always helpful. I am also pleased that you described Stratton House as one big family as that is what we try to achieve here. I will ensure that I share your review with the staff, where such lovely comments are very much appreciated.

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Review of
Stratton House
from M J (Daughter of Resident) published on 27 March 2023

Submitted via Website • Report

Overall Experience

My father is very happy and comfortable in Stratton House, and his health has improved considerably since being welcomed into the home; in no small measure, I am sure this is due to the care and nurturing he has received from day one. There is a full programme of activities which he enjoys joining in

with, and he thoroughly enjoys the food. The atmosphere is warm and welcoming.

Reply from Steve Hill, Home Manager at Stratton House

It is pleasing to read that your father has settled into living at Stratton House very well and that you feel your father has received great care and nurturing from the staff. It is also good to read that your father enjoys the activities programme and is enjoying the food and that you find the atmosphere of the home warm and welcoming. I can see also that you have given Stratton House 5 stars for all areas, which is also very pleasing to see. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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Review of
Stratton House
from Charlotte N (Power of Attorney of Resident) published on 21 March 2023

Submitted via Website • Report

Overall Experience

Staff are always pleasant, helpful and keen to provide a good level of care. They appear committed to meeting the needs of the residents, and I have always experienced them as welcoming and attentive and happy to assist with any queries.

Reply from Steve Hill, Home Manager at Stratton House

I am so pleased to read that your experience of Stratton House has always been a welcoming, happy place with attentive staff happy to happy and that your relative is receiving good levels of care. It's also pleasing to see that you have scored Stratton House a 5-star in all areas bar 1. I will ensure that I share your review with the staff, and such lovely comments are very much appreciated.

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