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Care Homes Owned by MHA in Bristol

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by MHA in Bristol

Only the locations & reviews in Bristol for MHA are showing below.

View the details of all 76 locations (with 5273 reviews) owned by MHA

MHA Locations in Bristol (2)

 

2 Care Homes owned by MHA in Bristol

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Horfield Lodge

Kellaway Avenue, Bristol BS7 8SU 

9.7 73 reviews
"The review relates to the coffee shop. As a regular use of the coffee shop I would like to say what great service I receive. Always a big…"   Read all 73 reviews
Location Type Care Home

Horfield Lodge offers specialist dementia and nursing care, with fifty-four places in total and some dual occupancy rooms available. An experienced team combine professional care with a popular activities programme, while respecting the choice and privacy… Read more about Horfield Lodge

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 75 Rooms from £1,393 / week
Hartcliffe Nursing Home

15 Murford Avenue, Hartcliffe, Bristol BS13 9JS 

9.6 86 reviews
"Recently my step-dad became a resident of this care home. We are extremely pleased with the standard of care he has been receiving. We are…"   Read all 86 reviews
Location Type Care Home

Hartcliffe care home in Bristol provides exceptional residential nursing care for up to 65 residents, creating a tranquil and supportive environment designed to nurture both health and spiritual well-being. Recently renovated and operated by the respected… Read more about Hartcliffe Nursing Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 66 Rooms from £1,431 / week

MHA Reviews in Bristol (159)

9.7
MHA has a Group Review Score of 9.7 (9.652) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.

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Review of

Horfield Lodge

from D S (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review relates to the coffee shop.
As a regular use of the coffee shop I would like to say what great service I receive. Always a big welcome for my mum The food is freshly cooked. Great toasties + paninis. Good selection. Very reasonably priced. Just to note the beginning of the week has more
selection with a smile.

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Review of

Horfield Lodge

from Chris H (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in August 2018 and since this time has been looked after brilliantly by all the nursing and care staff. All the staff show a great deal of care, thought and love towards Mum, ensuring she is looked after with love and devotion. I know she is in a very safe, caring environment with very
capable and caring staff. The staff are friendly, approachable and very considerate. They are open and honest and keep me informed on Mum's health and well-being. I could not ask for a better place for mum to be looked after and cared for. Thank you to all at Horfield Lodge.

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Review of

Horfield Lodge

from J C (Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

In general terms the standard of care is satisfactory, though at times let down by the lack of communication exhibited by a large proportion of current staff. This is not helped by what seems to be a system relying on custom and practice, which by it's nature becomes diluted over time. There seems no
easy path to voice concerns over issues, such as the food, which arrives on one's plate, likely of reasonable quality to start with. It is often badly cooked, greens for instance, being cooked to extinction, Offering little to nourish any recipients.

Reply from Lesley Griffiths, General Manager at Horfield Lodge

Thank you for completing a review. I am sorry that you have some concerns. I will come and discuss these with you and ask the chef to offer support.


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Review of

Horfield Lodge

from C M (Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my admission here a month ago (from hospital after a fall and with Parkinson's) I have been greatly impressed by the high quality of care here. All carers in whatever capacity here have been consistently friendly and helpful. There is a genuinely friendly, personal atmosphere. My room is well
furnished and consistently well maintained. I look forward to further development of the various activities when my wife joins me here later this week.

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Review of

Horfield Lodge

from P F (Resident) assisted by family/friend published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I were made to feel welcome from the start. The rooms are comfortable and we've been able to add our own personal effects. The food is very good and we enjoy having choice. The staff are friendly and competent.

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Review of

Horfield Lodge

from Linda J (Niece of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly. My Aunt seems happy.
I only rated the home four stars because we pay over £6k per month and I feel my Aunts belongings do not receive the respect they deserve. Clothes are washed, not ironed, then pushed into drawers and shelves. Not folded into designated drawers or hung nicely
as I feel they should be. I have found two skirts with the waist bands hanging off where they have obviously been yanked up instead of carefully elevated onto my Aunt.
I have mentioned this to staff and I understand care is a priority but the price being paid I feel respect for clients property should also be a concern.
The furniture in the bedroom is old and bashed, not homely, luckily my Aunt is in a wheel chair so I feel she will be maneuvered away from any rough areas.

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Review of

Horfield Lodge

from Jeff W (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attend weekly to see my mother who has been a resident for 4 years, the staff are very friendly and always attentive to my mothers needs, any issues with her they contact me and inform me promptly. I cannot thank the staff for the care and compassion they show towards her, in sometimes difficult circumstances.
Mum is very happy there and that is what gives my sister and myself peace of mind that she is so well looked after and safe and secure, well done Horfield Lodge.

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Review of

Horfield Lodge

from D H (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Horfield Lodge a few months ago and it has breathed a new lease of life into them. They are visibly healthier and enjoying life rather than struggling at home.
The team and service is fantastic.

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Review of

Horfield Lodge

from E D (Husband of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year we have been looked after extremely well by both medical, care and management staff. We have got to know our carers (a pleasingly consistent team) and they have accommodated our needs at every turn, listening to us and sharing advice.
The accommodation is good and kept meticulously
clean, so it does not suffer from the odours that can be experienced elsewhere. The downstairs cafe has been a convenient meeting place for family and events, plus having a hairdresser service and clothes labelling opportunity.
The adjoining Horfield common is a great asset, giving good views, opportunities for walks and a cafe to visit as well as a chance to see children (and dogs!) at play.
The communal activities are enjoyable and special "Fine food" events e.g. Christmas Day, are thoughtful and well organised.

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Review of

Horfield Lodge

from M M (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving excellent care in Horfield Lodge and I am quite happy with the staff and every member of staff who has been looking after me and my safety.

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Review of

Horfield Lodge

from Louise C (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Horfield Lodge are very caring. The facilities also excellent. My mother is very satisfied with her care and we always feel very welcome as a family. The manager is very helpful and everyone treats my mother as a valued individual.

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Review of

Horfield Lodge

from Donna T (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just visited my dad and I'm so impressed with the staff and all the work they do., from management to the housekeeping team. I can relax knowing dad is cared for and well looked after. It can't be easy for the staff, it's hard work, but they are worth their weight in gold because without them what we
we do.
Many thanks.

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Review of

Horfield Lodge

from C T (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff listen to what residents say and try to accommodate requests. The residents meetings are lively events as a result. A lot of effort has been put into re introducing events and activities since the world opened up again after the pandemic.
There is a good range of activities on offer and
the food is of a high standard. The cakes are especially amazing.
Mum's carers are kind and thoughtful and never complain about long hours or how busy they are, though I know they do work long hours and are very busy. They always smile, even when it's a tough shift. Staff turnover is low which is great for mum as she really gets a chance to know her carers. It must be a sign of the quality of their working environment.

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Review of

Hartcliffe Nursing Home

from P M (Stepdaughter of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my step-dad became a resident of this care home. We are extremely pleased with the standard of care he has been receiving.
We are always greeted by happy staff who are always willing to help.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your kind review. Your feedback is very important to us. Our aim is to be the best we can be and ensure all residents, families and friends feel at home and part of the Hartcliffe family. I will be sure to share this with the team.


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Review of

Horfield Lodge

from Ruth R (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 weeks in Horfield Lodge, for respite care.
She loved being there (her words!).
She thrived under the skilled and compassionate care of the staff, wonderful food, her bright, airy room and stimulation.
My mother was transformed - we were relieved that she felt so safe and comfortable.
The
right care, from the right people, in the right place.
Thank you all so much, Horfield Lodge.

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Review of

Hartcliffe Nursing Home

from M R (Wife of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartcliffe Nursing Home is the most pleasant, nicest home I looked at. My husband felt at home straight away. The staff are outstanding in efficiency and pleasant. Nothing is too much trouble for them. Management explain everything they do and I don't mind repeating it. I would recommend anyone to live
in Hartcliffe Nursing Home.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you so much for your lovely review. Such kind words. It's always appreciated when residents, families and friends take the time to review the home. I'm pleased that your experience has been so positive. I will be sure to share your review with the team, whom I know will be very touched too.


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Review of

Hartcliffe Nursing Home

from C J (Daughter of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm amazed that this care home is not over subscribed. Communication is key and I've been proved to having made the right choice for my mother. Everyday, twice a day, 7 days a week there are activities for residents to participate in if they want to. Staff are friendly, caring and are proud to work
here. The residents are happy and have regular meetings to voice opinions. Their doors are open as proved in a recent BBQ and music event where residents were joined by family.

Reply from Sara Cryer, Home Manager at Hartcliffe Nursing Home

Thank you for your lovely review. As a team we strive to be the best we can be to ensure all the residents feel 'at home', listened too and in control of their lives. We appreciate, and acknowledge the anxiety created by living in a shared environment with people you are yet to get to know. Feedback, such as yours endorses our efforts. I will be sure to share your lovely comments with the team.


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Review of

Hartcliffe Nursing Home

from B H (Daughter of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank Hartcliffe Nursing Home for the fantastic care they give to my mum. Such a lovely nursing home, really friendly and such a warm and caring atmosphere. The staff work really hard and nothing too much trouble. Food lovely, would highly recommend this nursing home.

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Review of

Horfield Lodge

from P J (Son of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent respite care for my mother. She was extremely happy with the service, attention to detail and overall excellent accommodation.

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Review of

Hartcliffe Nursing Home

from S H (Daughter of Resident) published on 27 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum who is 93 sadly needed to leave her flat where she had lived independently for 40 years to move into a nursing home. We were worried about how her reaction would be to this after always stating that she would not like this to happen. But we found this home and it certainly changed her mind, Mum
has been there 3 weeks now and loves everything about it. The staff are all lovely, the place is spotlessly clean and the food is excellent. Thank you all for Mum's care she is receiving.

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Awards / Recognitions (8)

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