MHA in Buckinghamshire | 2 Care Homes

Review of
Hillside Nursing Home
from G W (Friend of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

My friend says the way she was looked after + treated was good.
As a friend of the family I thought your versatility was wonderful when extra nights were needed at short notice.
All the staff I met were friendly. It created a nice atmosphere.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

Thank you for taking time to share your kind words about Hillside Nursing Home. We truly appreciate your feedback and are delighted to hear that your friend received good care and that our team made a positive impression. Our staff are dedicated to providing a friendly and supportive environment, and we're pleased that our versatility and responsiveness met your expectations. If there's anything more we can do for you or your friend, please do not hesitate to reach out.

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Review of
Hillside Nursing Home
from K E (Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

I came here from the hospital to Hillside nursing home for rehabilitation as suffered from minor strokes, a minor heart attack, and low oxygen levels due to being overweight. Hillside is an excellent home but needs more staff for activities and sometimes there food is cold.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

Thank you for your valuable feedback regarding our services at Hillside Care Home. We appreciate your recognition of our facility as an excellent care home. I understand your concerns regarding staffing levels. Please be assured that we have structured our staffing according to the varying levels of care required by our residents. We continually assess these needs to ensure we are providing the best possible support. We are committed to ensuring that meals are provided hot and freshly prepared for our residents, as we recognize the importance of this aspect of care. Should you have any further suggestions or require additional information, please feel free to reach out.

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Review of
Hillside Nursing Home
from Robin H (Son of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My mother was cared for at Hillside from 2016 until she passed in early December 2024, aged 104. I have nothing but praise and gratitude for the excellent management and leadership, along with the staff on 'Hogarth'. The management and staff were always happy to keep relatives up to date with any issues

and answer any questions we had. I would have no hesitation in recommending the home to any potential future resident and their family.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

Thank you for your valuable feedback regarding the care we provided to your mother. We are delighted to hear that you felt we delivered the best possible care during her time with us. Your willingness to recommend our service to others seeking care is greatly appreciated. Thank you again for your kind words.

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Review of
Hillside Nursing Home
from Phil C (Brother of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My brother moved into Hillside Nursing Home 4 years ago. For the first 2 1/2 years I was very happy. Though the past 18 months I have seen a change and it saddens me. Attitudes need to change then the high-level care can return.

Reply from Kath Burgoyne, Area Manager at Hillside Nursing Home

Thank you for your review. I am sorry you have seen a change at Hillside in the past 18 months. If you would like to email us at feedback@mha.org.uk, we would be happy to receive your comments and take appropriate action.

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Review of
Hillside Nursing Home
from Margaret K (Friend of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Our friend is a lifelong Methodist and wanted to move into Hillside Nursing Home. When we visited in September 2024, we were delighted to find that Hillside was light and airy, in great decorative order, newly carpeted and smelled fresh. We were given a tour of the premises and given plenty of information

about the running of the home and the care which our friend could expect.
When our friend moved into Hillside, we found that the management and nursing teams were always available and willing to answer our questions which was a great comfort to us at a very stressful time.
Our friend is now coming to terms with being a resident in a care home and we are grateful for the support he is being given.

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Review of
Hillside Nursing Home
from Julie T (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My brother has progressive multiple sclerosis and was living alone in Norfolk with carer visits, the situation was dangerous, he was alone for periods during the day and alone through the night. After an application and tour around Hillside Nursing Home he moved into permanent residence there in September

2024, so he was finally back in Aylesbury! The first few weeks were a bit edgy as he wasn't used to 24 hour care, however, the staff at Hillside are highly trained in making sure residents are made to feel welcome, comfortable and cared for, they build up trust and friendliness. My brother has settled in well and when myself and other family members visit the staff interact with us in every way to make sure he is happy. The care is exceptional, we wouldn't want him to be anywhere else. The building is extremely clean and very well managed, we are looking forward to the warmer months when we can sit with our brother outside on the lovely and colourful wooden veranda and also let him experience the outdoor activities.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

Thank you for your valuable feedback. We are pleased to hear that you are satisfied with our service. At Hillside, we strive to provide the best experience for our residents. If there is anything more we can assist you with please do not hesitate to reach out.

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Review of
Hillside Nursing Home
from A S (Mother of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My son has been enjoying regular respite care at Hillside Nursing Home for over 5 years now and I can honestly say that the experience has been a thoroughly positive one in every way. The staff are dedicated, professional and good humoured, treating my son with kindness, love and respect. I am always

super confident to leave him in their care, it feels like family, or better! If ever any issues arise I know I can express them openly and that they will always be dealt with swiftly and professionally. Thank you Hillside and long may our friendship continue.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

We appreciate your valuable feedback. We are pleased to hear that you feel like part of our family and that we have instilled confidence in you regarding the care of your son. Our commitment to providing the best care for all of our residents remains our priority. Should you need any further support, please do not hesitate to reach out to us.

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Review of
Hillside Nursing Home
from M S (Mother of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Hillside Nursing Home is a very welcoming home, the carers are very friendly and accommodating, and the nurses as well.
Sadly, I can't say the same for the newly appointed manager, she is very dismissive and comes across as non caring.

Reply from Kath Burgoyne, Area Manager at Hillside Nursing Home

Thank you for your feedback and I am glad to hear that the team are welcoming and accommodating. We are disappointed to hear your views of our newly appointed manager and would be happy to meet with you to explore these concerns.

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Review of
Westbury Grange
from S C (Mother of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

Having had the dreadful experience of four nursing homes in twelve years who were quite incapable of looking after our daughter with very complex nursing needs, we can say with confidence that Westbury Grange can now meet her needs with professionalism, kindness and understanding. This home has excellent,

permanent staff giving continuity of care. They understand the need for stimulation with two activities people plus a trained music therapist each week. The food is beautifully cooked and presented. We feel extremely fortunate to have found this excellent home. The manager and her staff are totally dedicated to making this home perfect for some of the most vulnerable people in society. This home deserves the highest level of commendation.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you very much for choosing Westbury Grange and for your lovely comments. It's lovely to see how your daughter has settled so well; I will share your comments with the whole team.

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Review of
Hillside Nursing Home
from J N (Brother of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

All staff have been so helpful, always having the time to keep you updated with what's happening.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your feedback. We always appreciate any feedback, and if you would like to meet with me to discuss any improvements that you feel we could make, then I would appreciate it.

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Review of
Hillside Nursing Home
from Louise H (Resident) published on 25 July 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is so kind to me.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for taking the time to complete your review. I am very pleased to hear that everyone treats you well. If you would like to discuss activities or bedroom-related concerns then please do feel free to speak with me about how we can further improve your experience.

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Review of
Hillside Nursing Home
from S F (Respite Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience

Very good experience. Like it, will be back soon. Thanks again for your hospitality.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your very kind review. It was lovely having you with us for a short break and we would be delighted to have you come and stay with us again. I am pleased to see that the team provided you with a high standard of service. If I can support with anything else then please do not hesitate to contact me.

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Review of
Hillside Nursing Home
from L P (Daughter of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

We could not be happier with the care our mother is receiving at Hillside. Without exception, be it a member of the cleaning team or someone in a management role, the staff are kind, compassionate and thoughtful and always have a smile and a friendly word. Having a family member in a nursing home can

be a worrying time, but it is such a comfort for us to know that our Mum is safe and so well looked after. We would be confident to recommend Hillside to anyone.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your wonderful review. I am very pleased to hear that you have had a good experience of the Hillside team. It is always a pleasure meeting families and get to know our resident's loved ones. As always if there is anything that we can do to support you all do not hesitate to ask.

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Review of
Westbury Grange
from Sue G (Daughter of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

My mum came to need full-time dementia care following a fall and stay in hospital, which made it impossible for her to go back to living alone. The lady was so helpful and supportive during a very difficult time moving mum. All the staff are so caring and take their time, and Mum never feels rushed.

Mum has really settled wonderfully and is very well and happy. I have now gone back to being her daughter and my visits are lovely. I have been as well looked after by everyone at Westbury Grange as mum has been.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to write the review, I have shared your comments with the staff and they most certainly appreciate your comments and observations. It's lovely to hear that you can now go back to being a daughter and enjoy the time spent with Mum.

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Review of
Westbury Grange
from P J (Son of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

My mother is extremely happy in Westbury Grange. She moved from a Retirement Village with sporadic care and was lonely and depressed. She moved into Westbury Grange just under a year ago and her overall health has improved, she is cared for considerately and is stimulated as far as is possible with

her condition. This move is the most positive outcome I could have hoped for.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for taking the time to write a review for Westbury Grange. Your mum keeps us smiling, she is an entertaining lady with a good sense of humour. The staff will be very pleased to read your comments.

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Review of
Westbury Grange
from S J (Son of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

Needing to find a care home can occur unexpectedly and is another complication that compounds already testing times.
We went through a very trying experience when a parent became ill but I'm so pleased we found Westbury Grange. It most definitely fits the category of a care home that provides compassionate

and effective support care for a dementia sufferer. The home itself is well-appointed, comfortable and very welcoming for residents and their families. The carers are all friendly, good-humoured and took the time to get to know me personally. When I visit, everyone greets me by name, including relatives of other residents at Westbury which makes me feel so at ease. Westbury is run by experienced, compassionate people who understand what residents and their families are experiencing. I'm happy my relative is well looked after at a well-equipped home, that keeps me advised of developments and works hard to ease the trauma (and occasional hassles) whenever possible.

Reply from Julie Roche, Home Manager at Westbury Grange

Many thanks for your positive review of Westbury Grange. It is good to hear that relatives perceive the kindness and caring of the whole team. Your comments have been passed on to all the team.

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Review of
Westbury Grange
from Adrian H (Mother of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

My mother moved into Westbury Grange in January. The staff could not have been more welcoming in helping her to make the transition, welcoming her with flowers and encouraging her to take part in a range of activities that take place in the home. The staff have also shown her great care and love, identifying

any illnesses and making sure she gets the right care and always communicating with me quickly and clearly. I feel very comfortable with the care my mother is receiving.

Reply from Julie Roche, Home Manager at Westbury Grange

Many thanks for taking the time to review Westbury Grange, providing positive comments about the whole team. I am pleased we have been able to work with you to support the smooth transition for your mother to come and live at Westbury Grange. I have shared your comments with the team.

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Review of
Westbury Grange
from David A (Husband of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

My wife was in residential care with Westbury Grange with end of life care. Sadly she passed away in May. During her time there she was safe, comfortable and looked after very well. The staff were friendly and worked very hard. Westbury Grange has a homely atmosphere and you can visit any time day or

night. Also the staff were there for me as well supporting and praising me.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your lovely review. It was our pleasure to have cared for your wife and to be able to support you through this difficult time. Once again thank you, I will share this with the whole team.

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Review of
Westbury Grange
from J O (Wife of Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience

I was very pleased with all the care and support my husband received. There was a very friendly atmosphere every time I was visiting. The staff were always supportive and helpful towards me as well.

Reply from Julie Roche, Home Manager at Westbury Grange

Thank you for your kind words; I will share your review with the staff and the team.

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Review of
Westbury Grange
from A H (Daughter of Resident) published on 4 January 2024

Submitted via Postal Card • Report

Overall Experience

Nobody wants their mum to have to be in residential care but with Westbury Grange, we do at least know that she is safe and cared for. The staff are like family and treat her like they really care for her as a person, not just a resident or patient. People know her likes and dislikes and what she can

and can't do. Westbury is comfy and homely and although we still feel guilty that she isn't at home, we know she is in a good place.

Reply from Julie Roche, Home Manager at Westbury Grange

Many thanks for your review and appreciation of the staff and the home. We always strive to maintain our high standards and keep our residents safe, comfortable and happy in the home.

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MHA Reviews in Buckinghamshire (114)

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