MHA in Cambridgeshire | 1 Care Home

Review of
Queen's Court
from Keith W (Son of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

I think the staff have a really caring attitude to residents.

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Review of
Queen's Court
from A H (Daughter of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

I have given Queen's Court excellent on all counts - they are undergoing extensive renovations - hence 'good' for rooms at the moment. My mother is very well cared for - she is 104 years old - poor eyesight and hearing and memory problems. The activities have been hard to organise recently but she usually

attends the day centre sessions.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your mum may be 104, but she knows what she wants to do and when, she joins in different activities as long as they don't interfere with her afternoon nap. Mum is truly a pleasure to support.

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Review of
Queen's Court
from D W (Son of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident in Queens Court since 2017 and we have had nothing but praise for the way she has been cared for since the day she arrived. She always seems happy when we go to see her and we know they take special care of dietary needs and pay great attention if there is any weight loss.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review. Although Mum has lived with us for a number of years, there is no mistaking her London accent. She's always ready for a chat or a wave as you walk past, it's a pleasure to care for your mum.

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Review of
Queen's Court
from Sarah P (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

Queens Court is a well-run care home. The care staff are very good. They are welcoming and care for the residents very well. They know each resident's personality and what they need. There are almost daily activities and my mum is even going on a holiday to Skegness on the 16th of September.
I would

recommend this care home for anyone's loved one.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the lovely review, and recommendation. Mum had a wonderful time on holiday and there are some lovely photographs to share with you. She and her cat are very much settled in Queens Court, and Mum loves to join in the activities.

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Review of
Queen's Court
from D G (Son of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My mum has gone from strength to strength in Queens Court, she looks so well compared to how she was.
The care she receives is to a very good standard and I also have a great relationship with the carers which is excellent.
My mum is very fussy with her food and I feel the staff do go that extra mile,

to try and entice her to eat.
Overall we are very happy with Queens Court and my mum is very content there.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review us. Mum is a pleasure to support, she always has a smile, and something to say, but is equally content sitting in her room knitting.

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Review of
Queen's Court
from Kimberley I (Niece of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

The room that has been provided is very pleasant with good en-suite and it is a light space with windows and fresh air and nice courtyard beyond. Personal belongings are safe in the room now that a key has been provided this also endures privacy. Dementia care staff are friendly especially the more

permanent staff and they always appear caring and reassuring during visits. There are regular meals and snacks tea and coffee provided. There are excellent activity staff who have recently provided walks in the village several times a week on a one to one basis. Recently they have also organised a trip out to the a local museum. The delivery of medication appears to be efficient. As a relative, I am confident that my relative is safe at Queen's Court, at times there are complicated issues to sort out for my relative and staff do find the time to listen and where possible make the changes I suggest.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the lovely review, which covers so many aspects of what we provide as a service to our residents. Your uncle enjoys his walks and I know the visit to the museum was very much enjoyed too.

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Review of
Queen's Court
from J C (Daughter of Resident) published on 23 September 2024

Submitted via Website • Report

Overall Experience

Very caring staff genuinely have residents at heart.
Lovely neighbourly feel to Queens Court as everyone is very friendly and greets all who come in to visit etc.
Quality and consistency of food is a problem.
I have broached this issue many times with no resolution.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, I know Dad says about meals being too big or not to his taste, often saying he would prefer a jacket potato. Our hospitality manager has also spent time with him to try and find out how we can help. Families are always welcome to book a meal here too, so they can experience our menus themselves.

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Review of
Queen's Court
from Jacqueline N (Wife of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident at Queens Court, in Osborne, for over two years. In that time has slowly deteriorated due to Alzheimer's but the care and and attention he has received has been so reassuring to me and my family. We are always made welcome, whenever we go, and included in any activities

that are being held then. We celebrated our Diamond Wedding Anniversary this year and our daughter with the help of the staff and carers made it very special. The atmosphere is positive and caring with each of the residents being treated as individuals. The various social activities that are arranged for families to join in with their relatives are outstanding, Afternoon Teas, Valentine's Celebrations and joining residents for Christmas Lunch are much appreciated. Last, but not least all the staff are a joy and this makes visiting my husband so much easier knowing he is safe and sound.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to write such a lovely review. Queens Court prides itself on supporting our residents and, we recognise that our families at times also need support, even if it is making arrangements to celebrate special occasions, such as your diamond wedding. Thank you for always supporting Queens Court by attending events that we put on.

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Review of
Queen's Court
from N H (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Staff are kind, friendly and caring and always seem to have time for the residents. There are lots of activities. The environment is homely and reassuring. If medical care is required, appropriate advice or treatment is sought promptly.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Mum took a little while to settle at Queens Court but is now well and truly at home. She is a delight to work with and has quite a sense of humour, which the staff love.

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Review of
Queen's Court
from Sue B (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

My dad has been at Queens Court for over 2 years now. Can't fault Queens Court or the staff. The staff are consistent and long term which to us was a very good sign!
They constantly go above and beyond to support our family and Dad, helping us mark special family events. Going above and beyond expectations.
There

is such a family feel with events and visits welcome to all.
We are comforted that Dad is in excellent hands in a resident-centred home.
Full marks from us!

Reply from Yvonne Dawson, Home Manager at Queen's Court

Dad is a quiet gentleman, who sits and watches the world go on around him. I know how much he loves the visits from you. Our mission is to support our residents, and also the wider family. Queens Court is not just a care home, but a home that cares, for everyone connected to us.

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Review of
Queen's Court
from Mark P (Son of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

My mother was at Queens Court for the last 3 years of her life and was very well looked after.
When she/we were choosing the home it was during COVID lockdown, but the staff helped us to get a good impression of the home via pictures, which proved realistic.
For the first 18 months, my mother was

in the Sandringham unit, in a lovely and quite spacious room. She had her own phone, internet connection etc. Later on, she had to be moved to Osborne (dementia) unit, where she had a smaller, but adequate, room. The staffing ratio in this unit was noticeably higher, and the level of understanding and care was excellent.
Osborne unit is being significantly upgraded, with workmen replacing electrical and plumbing - but the home worked around this well.
Throughout we felt that Mum was well cared for, and we were always kept informed of her wellbeing, and when she needed any additional medical care etc. Staff always knew who we were when we visited.
We would happily recommend Queens Court.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to review us, it's always lovely when families do think of us, especially after the loss of a loved one. Mum was quite a character who kept us all in order. Mum obviously lived a very interesting life. She loved to chat about her travels to India, and early years living in the Methodist Hall in London, through the war, whilst her Father was minister there. I will share your review with the staff team.

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Review of
Queen's Court
from R S (Resident) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

I find the staff generally helpful and friendly. The accommodation is good. The activities provided are generally good and enjoyable.
Food is simple and of quite good standard.
Management feels fairly remote. I cannot comment on the standard.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review Queen's Court, I'm glad to hear you like the accommodation and are happy with what we provide. I know that we do have chats with you and your niece on occasions however making the management team presence more noticeable in the home is now something we will work on.

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Review of
Queen's Court
from P M (Son of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience

My mother moved into Queen's Court recently and is very happy there. The staff have been consistently kind, caring and helpful. There are many activities for her to join in with, and her room is very comfortable. Our family are very happy to know she is being so well looked after, while also being encouraged

to keep as independent as possible.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to review. Your mum is an absolute pleasure; she has settled well, joins in with the day centre and is often seen sitting and chatting with other residents. It's also lovely that you are so local and able to pop in regularly to see her.

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Review of
Queen's Court
from Myra Y (Stepdaughter of Resident) published on 28 September 2023

Submitted via Website • Report

Overall Experience

This review is not for any particular time slot, but for from day one of my stepfather moving in.
I always find all the staff so friendly and dedicated. You can tell that they are doing the job they are doing because they enjoy their work. Nothing is too much trouble and they are always looking to

tweak what they do with residents to improve and make their lives more comfortable. I always tell my friends how excellent Queens Court is and have no hesitation in recommending the Care Home.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the lovely review. Your stepfather is such a pleasure to support, he is adored by staff, as always so lovely when they are attending to him. Thank you for recognising the work the staff do, our aim is to ensure residents are comfortable, well cared for, and are able to take part in a range of activities. I know the staff give 100%, which comes naturally when caring for such amazing residents.

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Review of
Queen's Court
from Melanie M (Daughter of Resident) published on 6 September 2023

Submitted via Website • Report

Overall Experience

My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. The number of staff present is very high compared to other care

homes I have experienced – there is always someone on hand. There is a range of activities taking place each day which get my mother out of her room and allow her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the review. Mum is still finding her feet in the home; she is joining in with activities and the day centre and has developed a circle of friends. Mum has settled really well, she just has odd days when there is a bit of a wobble but they are now few and far between.

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Review of
Queen's Court
from C B (Daughter of Resident) published on 4 September 2023

Submitted via Website • Report

Overall Experience

My mum has been in Queens Court since March. She received a lovely welcome which made me realise that I would not need to worry about Mum. The staff are outstanding. They are so caring and friendly and there is a lovely atmosphere at the home, it feels like one big family. Whenever I visit the staff

give me updates on Mum. I don’t know how they know all the residents as well as they do. The manager is outstanding. She leads by example. She is so caring and understanding. Thank you all so much.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the lovely review. I know making the decision to move Mum into a home was not easy. Mum however joins in with activities in the home; she is often in our day centre and will go on outings when offered. Mum has a number of people she will sit and chat with, she has even found the vacant chair in the manager's office.

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Review of
Queen's Court
from Genevieve S (Daughter of Resident) published on 31 August 2023

Submitted via Website • Report

Overall Experience

I have just visited my father in Queens Court and was delighted to see how well he looked. He had gained a little weight and was bright in mood and keen to get into the fresh air. The staff were very helpful in helping prepare for his trip out, locating his dentures and a nice shirt. Later when we returned

management spent time talking to myself and my father about what was on offer for his entertainment and offered the possibility of theatre or cinema trips which excited my father. He also played the game Connect Four and beat me four times! The only room for improvement was ensuring that his belongings were checked daily as things went missing easily despite (usually) being given name tags. He also needed some support with ensuring the TV in his room was programmed for one particular channel and he had a radio which had been in for repair longterm. He hoped to get more exercise so I was delighted to get an exercise form to complete in preparation for this.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review, it's good to hear you found your dad looking so well when you visited. Dad does love to get out and is often (weather permitting) found sitting on the front benches, he also regularly goes for a ride when the clients who attend the day centre go home. Dad spends time sitting in the reception lobby watching the comings and goings from the home, this benefits him from numerous additional cups of tea when sitting there as he never says no when staff are passing. Dad is also quite partial to the staff doughnuts and chocolate, which are often outside the office. The TV can be a challenge as it needs almost daily programming as the remote control appears to have most buttons pushed on a regular basis. Moving from Ireland to a place completely unknown to him, was a brave things to do, and he has settled really well.

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Review of
Queen's Court
from Elaine P (Stepdaughter of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience

From the moment you walk in through the door, there is welcome everywhere. We have had lunch twice with my stepfather as it has been his birthday. Only one word is needed - wonderful! Your staff are incredible. My sister and our family are so so grateful. Thank you!

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to write a review. Your stepfather is an absolute pleasure to support, thank you for sharing him with us.

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Review of
Queen's Court
from Stewart H (Son-in-law of Resident) published on 11 August 2023

Submitted via Website • Report

Overall Experience

My father-in-law made a surprise decision in September 2022. He decided that he could no longer cope with independent living. Within a week, Queen's Court found a room for him and he moved in. He felt at home almost immediately, taking part in all the activities and responding to the kindness extended

to him by all the staff and management. On the occasions that we have taken him out for social or health visits he has always told us on his return that it is good to be home. The staff are always friendly and helpful whenever we visit or telephone. Without doubt, we chose the right place for my father-in-law when we had to make what was a very difficult decision.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, your father-in-law is absolutely amazing for a gentleman of 101, and such a pleasure to support. He is so independent, knows staff by name, and he also loves joining in with our day centre.

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Review of
Queen's Court
from Kirstine H (Daughter of Resident) published on 9 August 2023

Submitted via Website • Report

Overall Experience

Overall Queen’s Court provides very good care for my mother who has been a resident for five years.
Employed staff are excellent, know Mum well and are therefore able to predict her daily needs.
My one criticism would be the main meal of the day when too much is given to Mum to eat. A portion half

the size would be sufficient, making eating easier and saving Queen's Court money.
More use of the minibus for outings would also be nice, possibly to an Abbey where family could meet and help with patients. although I realise this is tricky with those who are wheelchair-bound.
These are minor criticisms and overall I am very pleased with the care.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the review, I have noted what you said about the portion size; we are a service that likes to think our residents are well-fed, but I also know a full plate can be off-putting. There are outings arranged, for a small number of residents at a time, so they appear to be not as frequent as desired.

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