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Care Homes Owned by MHA in Cleveland & Teesside

9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by MHA in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for MHA are showing below.

View the details of all 76 locations (with 5273 reviews) owned by MHA

MHA Locations in Cleveland & Teesside (2)

 

2 Care Homes owned by MHA in Cleveland & Teesside

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Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD 

9.8 122 reviews
"I cannot praise the staff who look after my mother, highly enough. The carers are very welcoming when I visit. They treat my mother with…"   Read all 122 reviews
Location Type Care Home

Montpellier Manor on the outskirts of Stainton provides person-centred care in a purpose-built environment. Each resident will have an individual care plan and access to the Home's own Chaplain. Music Therapy, which MHA has pioneered, is available… Read more about Montpellier Manor

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 85 Rooms from £1,147 / week
Reuben Manor

654 Yarm Road, Eaglescliffe, Stockton-on-Tees TS16 0DP 

9.7 100 reviews
"The staff of Reuben Manor are always supportive from the carers to the management. They have my mum's best interests at heart and can read…"   Read all 100 reviews
Location Type Care Home

Reuben Manor sits on the outskirts of the historic market town of Yarm and provides residential and residential dementia care for 83 residents, in modern yet homely, purpose built en suite accommodation. Well served by public transport including… Read more about Reuben Manor

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 83 Rooms from £1,370 / week

MHA Reviews in Cleveland & Teesside (222)

9.7
MHA has a Group Review Score of 9.7 (9.652) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.

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Review of

Reuben Manor

from D G (Son of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Reuben Manor are always supportive from the carers to the management. They have my mum's best interests at heart and can read the signs of any health related issues as they work with her so much that they understand her pattern of behaviour. One member of the care also liaised with GP above
and beyond to ensure my mum's needs were met. She enjoys the food and activities and management have always been supportive over the financial aspect of care.

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Review of

Reuben Manor

from J W (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall rating I'd give good, food is not deemed satisfactory. Same sandwiches for evening meals, cake and custard every day and mash. A pasty for evening meal is not acceptable for the money paid. Wheelchair users contained to building unless it's their turn to visit local pub. When she asks for a
bath, she's told staff are busy. I see that staff are very busy but this is not an excuse. Activities staff and carers work very hard and do their best with residents. I wouldn't want mam anywhere else but room for improvement.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I am pleased that you would give an overall rating of good and that you wouldn't want your mam anywhere else. I am sorry that you do have some concerns. I'd be very happy to discuss these further, so that we can take action. Please do contact me if you would like to meet.


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Review of

Reuben Manor

from J D (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to arrival, all staff were welcoming, friendly and helpful. Made us feel unique. My father has settled in well. No concerns. Everything we've requested, for example, mirror and clock up in the room, to a chiropractor visit and a haircut done ASAP has been sorted. Hopefully, this journey of care
will continue.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I will pass on your comments to the team.


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Review of

Reuben Manor

from Valerie P (Wife of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my husband came to Reuben Manor for his care. He is now part of a new family, and made to feel very safe and very well cared for in every aspect.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass them on to the team.


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Review of

Reuben Manor

from William W (Son of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter the care home, there is a very warm and homely welcome waiting for you. I cannot fault the staff, they are excellent with the residents and the family members who came to visit.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your lovely comments. I will share these with the team.


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Review of

Reuben Manor

from W B (Daughter-in-law of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very nice and pleasant. The room is comfortable and homely, especially as you can have personal items of comfort. Food sounds nice and there are plenty of things going on that can be joined in. Visiting times are very flexible which helps if you are working, to be able to come in the evening.
The environment is very clean, comfortable and modern.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review and kind words. I will share with the team.


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Review of

Reuben Manor

from K O (Granddaughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, always clean and smells lovely, staff are always so caring and kind to my gran. Activities are outstanding and always something on for everyone to get involved in. Food always smells amazing.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your lovely comments. I will share these with the team.


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Review of

Reuben Manor

from J P (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, nice friendly staff. My dad is very well looked after.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review and kind words. I will share these with the team.


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Review of

Reuben Manor

from S P (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Reuben Manor to be a lovely place to live in. The rooms are nice, they can bring their own things if they want or they are furnished if you don't. There's plenty going on for them, they are encouraged to join in so they're not in their room alone. But if they want to stay in their room that is
ok too. The staff are exceptional, very caring. The food is good. My mam loves being in there, she said it's like being on holiday.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review, I will pass this onto the team.


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Review of

Reuben Manor

from C M (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for approximately six months now. His care is excellent, I feel he is well looked after by all staff. It is a shame he's deaf, as this impacts on his joining in when activities are available. He enjoys his food and if it's something he does not fancy, an alternative is offered.
I have no worry in leaving him in your care. Thank you.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review, I will pass this onto the team.


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Review of

Reuben Manor

from E R (Granddaughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been a resident for over 2 years now, she is able to chat with staff and is very well cared for day to day. Gives us as a family peace of mind knowing she is safe and well.
The staff are kind and friendly, polite and above all respect my grandma and give her the support and dignity
she deserves.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass them on to the team.


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Review of

Reuben Manor

from S W (Resident) assisted by family/friend published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very chatty to me and kind.
All the staff are lovely - carers, laundry, kitchen, maintenance and reception.
Everything is pleasing and happy.
Has nice gardens.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass them on to the team.


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Review of

Reuben Manor

from Jenni S (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care. Highly recommend.

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Review of

Reuben Manor

from Jean S (Resident) assisted by family/friend published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been here for about a year, I was made to feel very welcome. The staff are polite, friendly and caring. I enjoy the activities which are regular and frequent and they have evolved to include my favorites and suggestions. The Chaplin is approachable, supportive and attentive whenever I felt the
need. I'd appreciate more variety in the deserts, to include lighter options.

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Review of

Reuben Manor

from Caroline H (Daughter of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a short-term resident from May 2024 until Jan 2025.
During this time, she received support, friendship, kindness and professionalism from all members of staff.
This was key to her recovery, and as a family, we appreciate all the support the team at Reuben Manor gave to us.
I would
highly recommend this care home for your loved ones.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments, I will pass these on to all the team.


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Review of

Reuben Manor

from Shirley N (Niece of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit with my uncle every Sunday and have always found every member of staff we have come into contact with, to be extremely pleasant and helpful. Reuben Manor is a lovely building, the lounges and bedrooms are welcoming, very well set out and kept to the highest of standards. There is a comprehensive
activities programme provided, catering for a wide range of interests. There are many outstanding features in Reuben Manor - staff coming top of the list!

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your review. I will share this with the staff team.


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Review of

Reuben Manor

from Tom C (Husband of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Reuben Manor care for over five years. Over that period, I have had no reason to complain about any of the services or care provided.
They provide an extremely safe, caring environment for my wife, who has vascular dementia and is confined to a wheelchair.
I'm always welcome at
any time and encouraged to feel part of the family atmosphere.
The main strength of Rueben Manor is the attention to every detail, which ensures that the care and happiness of my wife and the other residents are the top priority by maintaining strong alternative family support.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass these on to the team.


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Review of

Reuben Manor

from S S (Friend of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reuben Manor is the best care home I have actively visited in our area. In recent years two family members have been residents in two local care homes and I can say that this one is by far superior. The staff are very professional. I am aware there are daily activities available to the residents. Also,
the surroundings are really nice and this is also a contributing factor to making residents stay more enjoyable.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass these on to the team.


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Review of

Reuben Manor

from Marilyn H (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are really friendly helpful and caring. Everywhere is clean and tidy, my mam always looks smart and well looked after. Activities are well-planned and fun. The building is well-maintained and decorated to a high standard.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass them on to the team.


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Review of

Reuben Manor

from Margaret C (Sister of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reuben Manor was the only home we would have considered given the outstanding care our mother received here. Not only is the home warm, welcoming, and immaculate but the care our sister receives is second to none. The staff are attentive and caring, going above and beyond to make sure our sister is
well looked after, safe, and comfortable, which in turn allows us to relax and have peace of mind. From the activities that are offered, to the supporting staff such as the cleaners, laundry, kitchen, and admin team, we are beyond happy with the provision. Particular mention to the carers is important, as our sister has settled more than we could have imagined or hoped for. Reuben Manor has turned what was an impossibly challenging and upsetting situation into a wholly positive experience for which our family is incredibly grateful.

Reply from Julie Peyton, Home Manager at Reuben Manor

Thank you for your comments. I will pass them on to the team.


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Awards / Recognitions (8)

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