MHA in Derbyshire | 3 Care Homes

Review of
Willowcroft
from S M (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Mum's been living at Willowcroft for 2 months now. Well led by the management team, the staff are supportive and show genuine kindness. Lots of activities to keep residents happy and the meal choices are good too. I know my mum is safe in their hands. Which has given the wider family much comfort. Well

done Willowcroft.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you so much for you're lovely review. We are so pleased Mum has settled in so well.

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Review of
Willowcroft
from P W (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Mum has recently died after living at Willowcroft for many years, moving from the residential to the dementia side part way through. She has always been treated with care and respect. All staff work hard to make Willowcroft feel like home, and this is apparent as soon you walk through the front door

- it has such a welcoming atmosphere. Not only have staff cared for Mum, but they have supported me. They always have time to listen and provide comfort for residents and relatives. The low staff turnover has meant that staff knew Mum very well and this gave me great confidence in their care. During the time that it was clear that Mum was dying, the care Mum and I received was exceptional. We were so well looked after and felt genuinely loved. Willowcroft is purpose-built with good-sized rooms, corridors and public areas that feel bright and airy. It is very well run and staff achieve the balance of being professional but also friendly and caring. I would recommend this home very highly.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you so much for your glowing review. Your Mum was a wonderful lady and both you and she will be missed terribly.

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Review of
Willowcroft
from Gail L (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Wonderful home and facilities, the staff go above and beyond to make my mother feel settled and comfortable. She is extremely well looked after and would recommend this home for anyone's loved one.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your kind words. It is a pleasure caring for your mother.

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Review of
Maple Leaf House
from A N (Wife of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care of my husband at Maple Leaf House. The staff appear and make you feel like one of the family there. They are kind and caring to the patients. Also, I am made very welcome every time I go. It is a great relief to me knowing he is taken care of, fed lovely food and kept clean

along with his room. The staff and management are all very approachable and attentive. They try to stimulate everyone with activities and entertainment. No fears about security. A great place for dementia people.

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Review of
Maple Leaf House
from S W (Relative of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience

I am always delighted to visit Maple Leaf. The welcomes are always second to none. I rarely announce my visit and I am content to see my relative looking clean, well cared for and dignified. The manager's door is always open both physically and metaphorically reassuring me that any worries I have will

be listened to and acted upon.

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Review of
Willowcroft
from Jillian C (Civil Partner of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

This is a sad day for me today as we say goodbye to Willowcroft. My partner came here in May 2024 but unfortunately her complex medical needs can no longer be met by Willocroft as she now requires nursing care. However, I have to say a huge thank you to everyone at Willowcroft particularly those in

Arkwright wing and management. Their dedication, care and support throughout some very difficult and challenging situations were handled with professionalism and kindness. It is a lovely well-run home and I have no hesitation in recommending it to anyone who is looking to place a loved one in very capable and caring hands. Keep up the good work.

Reply from Vicky Humphrey, Home Manager at Willowcroft

Thank you for your kind words, your partner is such a character. We will miss both of you. Please remember to visit us. We hope your partner settles into her nursing placement.

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Review of
Maple Leaf House
from K P (Wife of Resident) published on 3 September 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Maple Leaf House for over three years. To him, this is home and he is happy and secure here. He recently had a week in hospital which left him stressed and unhappy. It took his carers and the staff a couple of weeks to resolve his confidence and his security but he

was soon smiling and happy here again. He loves the activities, especially the one-to-one music therapy he has been having and also the group music therapy sessions. Thank you.

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Review of
Maple Leaf House
from K B (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

Since my mum has been in care, my overall experience has been very good. The staff have been excellent with Mum's care. They always inform me with all the information that needs to be passed on. Mum is on a blended diet and all meats are well presented on the plate for Mum. I couldn't ask for a better

care home.

Reply from Sam Stone, Home Manager at Maple Leaf House

Thank you so much. I will share this with the team and if there is anything else you need form us, please let me know.

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Review of
Maple Leaf House
from M M (Daughter of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff are marvellous. The care for my mother is wonderful. Very caring and helpful. Couldn't ask for a better care home.

Reply from Sam Stone, Home Manager at Maple Leaf House

Thank you so much for your kind words, I will ensure this is shared amongst the staff team.

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Review of
Maple Leaf House
from Rachel S (Daughter of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

Dad has been a resident for the last two years. During this time, the fantastic staff have gone above and beyond to make Dad feel comfortable, happy and safe. They have worked hard to understand and be empathetic to his individual needs. He and the other residents are stimulated daily by the amazing

activities on offer, Dad loves a dance and a sing-a-long! His "seize the day" treat was wonderful! The whole team made him part of his grandson's wedding day by hosting a very special afternoon tea for family and residents! Wonderful memories!

Reply from Sam Stone, Home Manager at Maple Leaf House

Thank you so much for your review; I will ensure this is shared amongst the team and, as always, if there is anything we can do please let me know.

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Review of
Maple Leaf House
from David F (Regular Volunteer) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

Maple Leaf is an excellent care home because the staff are all experienced. They are dedicated and caring and treat the residents with dignity at all times. Irrespective of their titles and responsibilities they work as a team. I have been to their care home as a visitor in the past and in my opinion

Maple Leaf is better than those by a mile. The furniture and the internal doors have recently been upgraded.

Reply from Sam Stone, Home Manager at Maple Leaf House

Thank you for your review, I will share this with the team, and thank you for all the help you give the home when visiting.

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Review of
Maple Leaf House
from Beverley R (Daughter of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been in Maple Leaf House for over 2 1/2 years now and I am very happy with the way she is taken care of by all the staff at Maple Leaf. I know she is safe and getting food and drink whenever she needs - and she loves her cuppas. The staff are so good with her, they encourage her when she

needs it, but if she doesn't want to do something then they never force her. She loves the activities and the musical therapy. I always feel happy leaving because I know my mum is happy and safe too.

Reply from Sam Stone, Home Manager at Maple Leaf House

Thank you for your review, I will ensure this is shared with the team. Please let us know where improvements can be made to enhance your overall experience.

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Review of
Maple Leaf House
from P G (Wife of Resident) published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience

Maple Leaf House gives excellent service to my husband (and other residents). He has been here for 3.5 years and has received wonderful care. Also, the staff are brilliant in caring for families too. Well done in everything they do.

Reply from Sam Stone, Home Manager at Maple Leaf House

Thank you for the lovely feedback. I will ensure your comments are passed on to the team. Everyone works so hard to provide the best service to our residents and their families. Please do let us know if we can do anything further.

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Review of
Moorland House
from Sally F (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

Our mum began to need more care than her assisted living flat could provide. Having looked at several and asked around, we were lucky to get a room for Mum at Moorland House. The decision to move a parent into a residential care home is not an easy one, but we were unable to cope with her increasing

needs. Mum has been there now for 6 months and we are pleased with her care. The home is responsive, the atmosphere is friendly and welcoming and there is a programme of activities which is good. Her room is spotlessly clean and she has a hairdressing appt each week. Her nails were even painted recently. The building may not look the smartest from the outside but don't let that deter you. There is a warm welcome inside and the friendly carers have the patience of saints.

Reply from Shirley Reece Johnson, Home Manager at Moorland House

We are so pleased that you feel you have chosen the right home for your mother, as we know how difficult the transition can be when moving from your own environment. It is good that your mum takes part in the activities at the home and now we have the collaborative communities we are also introducing and inviting the local community to join us in our programmes at the home. We do strive to make the home as welcoming as possible and the facilities we have i.e. cleaners, homemade foods, and the family-oriented atmosphere add to the ambiance of the home. We hope you and your family continue to enjoy what we have to offer and thank you for your positive comments.

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Review of
Willowcroft
from A W (Son of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

If you are looking for a care home for a loved one, I cannot recommend Willowcroft highly enough. From the office staff to the carers, cleaners, kitchen staff and caretaker, you won't find a more devoted and helpful team. My mum was welcomed with open arms. Nothing was too much trouble, and she settled

in very quickly. The food was excellent and all were freshly prepared onsite every day. The residents were never left alone and had plenty of activities to entertain them. Sadly Mum had complex health needs, which were attended to efficiently and professionally.
Unfortunately, she wasn't at Willowcrof for long, which is sad as I knew she was very happy there. If you want confidence and peace of mind that your loved one is being well looked after, choose Willowcroft.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you so much for your lovely review; it is very much appreciated by all of us here at Willowcroft. Your mum was a lovely lady, and it was our honour to have cared for her in her final days.

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Review of
Moorland House
from B W (Son of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

My mother required more care as she became frailer and we wanted to choose a care home with good recommendations and within easy reach of the family. Moorland House met both requirements. Whilst the decor may be dated and in need of some TLC, the important aspects of care support, food and staff are

excellent.

Reply from Loren Rosebery, Home Manager at Moorland House

Thank you for such a lovely review. We acknowledge that there are some areas of the home that would benefit from updating, but are so pleased you are happy with the care and support your mum receives. Our entire staff team work hard to ensure that Mum is supported in a clean and comfortable environment with varied, nutritious menu choices. She is a real pleasure to care for and we have all been thrilled to welcome her and you to the Moorland House family.

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Review of
Maple Leaf House
from Berys G (Regular Volunteer) published on 25 April 2024

Submitted via Postal Card • Report

Overall Experience

I am a volunteer and I come to Maple Leaf House about 3 times a week. I love to help residents with a drink or just talking to them, it is very satisfying. My husband was a resident here for 18 months but passed away in September 2023. We all love to sing, play ball and do craft work with residents

that are able. It's such a lovely, happy home and we all get on like a big family. It is so good. I love it.

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Review of
Moorland House
from Carol L (Daughter of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

Truly a wonderful care home. Level of care is very high, food is wonderful and there are daily varied activities. I feel nothing is too much trouble for the staff and minor issues are handled quickly. The staff appear happy and caring (even if run off their feet) - lots of smiley faces. The Moorlands

social media page is a great way of keeping up with events, so lovely to see Mum engaging in activities. My mum is thriving here. Thanks to the gentle and kind way Mum is spoken to at Moorlands she now speaks to me more positively than in the past. Highly recommended.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

Thank you so much for your wonderful words. I am so pleased that your mum is happy here. We are truly happy to have her, and staff enjoy the interactions with her as much as she does with them. Our catering team endeavour to offer a balanced and varied diet and are happy to provide alternatives to suit the individual. Our activities programme is diverse and engaging. I know your mum particularly enjoys visits from the therapy dog and the Love to Move chair-based exercises. We work hard to keep our social media updated. It is not only a great way for prospective residents and their families to see what we have on offer, but for families and friends of our residents to see them living their later lives well. We really appreciate you taking the time to write this review and I will ensure staff are made aware of your high praise of them.

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Review of
Moorland House
from Ian E (Cousin of Resident) published on 9 April 2024

Submitted via Website • Report

Overall Experience

My cousin was determined to remain in her own home, ending up with 3 care visits daily (too much can go wrong!) and after falls was at the end of her tether. I knew Moorland House as a volunteer originally and sought respite care urgently and two staff assessed her in a certain location - she would

require the highest level of support. A fine room was made available and I assured my cousin she would be happy there.
From the outset when she declined a wheelchair from the car and entered with her Zimmer frame and a helping hand to say 'It's nice and warm in here' she felt secure and was delighted with her room. All the staff were very welcoming and supportive. Fortunately, she was able to stay on as a resident.
I consider Moorland House to be organised very professionally. Everything is spotless, the staff are so helpful, the food is good and activities are popular. They have coped well with some problems and keep me informed.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

Thank you for taking the time to leave such a lovely review. It is gratifying to know that the difficult process of your loved one leaving her own home was able to occur as smoothly as possible. Our housekeeping staff work tirelessly to ensure the home is clean and welcoming, I will ensure they are made aware of your appreciation. It is wonderful to see how quickly your cousin has settled into life at Moorland House. She is a pleasure to care for and we are happy that she, like you, is now part of the Moorland House family.

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Review of
Moorland House
from J W (Daughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience

Mum has lived at Moorland House for just over two years and settled in really quickly thanks to the friendliness and patience of the staff. The thing that is so nice about Moorland House is other residents' families also say hello and have a chat with her as I do with them when I visit. The staff are

helpful, friendly and polite and I know there is always someone I can talk to if there is a problem. Not everything is perfect, but Mum is happy and because I can call in any time of the day, it gives me great comfort to know that if I can't be there she is well looked after. The activities are frequent and well-organised and the staff get really involved especially with sing a longs and musical events. Christmas was amazing, the home was beautifully decorated and there was practically something happening right through December. They also encourage groups and residents from the village to visit the home, to talk and do activities with the residents which is lovely to see.

Reply from Loren Rosebery, Deputy Home Manager at Moorland House

Thank you for the time taken to complete a review of Moorland House. Our staff endeavour to build relationships with our residents and their relatives and friends and we are so pleased that you have experienced this. We are very proud of our activities programme, and we really pulled out all the stops at Christmas to ensure our residents had the best possible experience. Being part of the new Derbyshire Peaks and Dales Collaborative Community should ensure we have even more community involvement for our residents to enjoy. Your mum is very settled here, and we are all happy to have her and you as valued members of the Moorland House family.

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