MHA in East Sussex | 1 Care Home

Review of
Lauriston
from G B (Nephew of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My aunt was 107 years old of lately very frail and confined to her bedroom (as she then preferred).
Her care was loving from the staff assigned and they were extremely welcoming to me. I can't say my aunt was entirely happy because she always longed to be able to be free and self-reliant in her old

age.
Her final care was gentle and professionally thorough. Always clean.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind words, it was a pleasure supporting your aunt. We can remember her 106th birthday and how special we made it by a vintage car ride with all her favourite people around her. We took pleasure in having a bee theme birthday party for her and your aunt was so touched. Thank you for recognising the kind and compassionate end of life care that the staff supported her with.

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Review of
Lauriston
from Carole G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

The home manager and all the team at Lauriston are simply the best. The care and support they offer is excellent. They have been on the dementia journey with my mum and I for the last three years. It hasn't always been easy, but I, and my family, are so very grateful for all their care and understanding.

All the staff are friendly and welcoming.
The little things mean a lot, from the attention to detail with meals and afternoon treats, the birthday cakes/celebrations for everyone to the namaste sessions and entertainment and they also recognise and accommodate when people need some quiet time. The managers are always happy to listen, take on board and respond to any comments or suggestions. Placing your mum into the care of others is a very difficult thing to so, I am so pleased we found the perfect place for mum and her last few years are the best they can be.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind review, we are so happy that you feel we offer excellent care and support. It is a pleasure to have supported your mum for a number of years, and your review was very moving. It means so much to the staff to hear that they are appreciated and it is so nice to hear that you find the managers approachable and happy to listen; we pride ourselves on having an "open door policy".

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Review of
Lauriston
from Jackie K (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My father-in-law has been at Lauriston for about 10 months- he has extremely poor memory and has always had quite a strong personality. He has no insight into his condition and doesn't remember very much about his days, but the team always involve him in activities, treating him with dignity, warmth

and understanding, even when he can be quite challenging. We are welcomed when we visit, communication with the team is very easy and they are knowledgeable: a very different experience from the previous location in which he was living.
The environment is extremely clean and well maintained, with attention to detail and the food is always fresh and well presented.
I would wholeheartedly recommend Lauriston to anyone who is looking for a quality place for their family member.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for this wonderful review, we are so happy that you have experienced such good care. We are very passionate about ensuring that we engage with all residents and encourage participation in meaningful activities. Thank you for recognising the pride we take in our environment.

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Review of
Lauriston
from Polly G (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My dad moved into The Lauriston in December 2024 and is very happy with the care and support he is getting. The staff are great and have made him feel very welcome. The management team have been super supportive and helped make the whole move stress free. I would highly recommend.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for such a lovely review, we are pleased you feel you and your father have been supported to make this difficult transition, and that you are very happy with the care and support your father has received, We pride ourselves, here at Lauriston, is ensuring we make everyone feel welcome, and make this transition as stress-free as possible.

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Review of
Lauriston
from Gary K (Son of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

An absolutely wonderful care home. The staff are attentive, caring, professional and communicative. Nothing seems to be too much trouble. The home itself is clean and fresh, well decorated and maintained to the highest standard. My brother and I are completely satisfied that we have helped Dad choose

the best home locally. Quality in every respect.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for such a wonderful review, we are glad that you feel you have chosen the best home for Dad. We work hard to ensure that we keep the environment fresh and homely, and I am glad you have experienced this. It's wonderful for the team to know that we provide quality care. Thank you again.

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Review of
Lauriston
from Julia S (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Every single member of staff at Lauriston have been amazing! My parents moved to Lauriston a couple of weeks before Christmas and everyone has been so welcoming and utterly engaged with facilitating all that has to be done for a smooth and positive outcome from admin and housekeeping, nursing and medical

to activity engagement. My parents have been encouraged to meet other residents and join activities that go on throughout the week and have even been taken on an outing to the pantomime. My parents are very happy and have settled well into their new home, thank you, team! Lauriston is a welcoming home; clean and tidy, carpeted and well-decorated with comfy chairs and a homely feel. Different lounges and spaces are available to go and find your preferred place to spend time or join an activity. I can't praise the set-up and staff enough.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your wonderful review, it is so kind of you to notice the pride the staff take in their roles. It has been a delight to support your parents and we like to engage residents in the local community to maximise their community participation, so we are glad your parents could join us at the local theatre - a good day was had by all.

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Review of
Lauriston
from S H (Daughter of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

I have been so impressed with the care my mother receives at this care home. The staff are always so kind and patient with the residents. They always have time to listen to any concerns we have. There are always activities going on, appropriate to the level of participation the residents can manage.

The place is always clean and smells nice.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind comments and I am glad you see so many activities going on and that the home is clean and fresh, we pride ourselves on making the environment nice and comfortable for all.

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Review of
Lauriston
from Richard A (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience

By far the nicest care home that we visited before deciding on a place for my mum. The home is bright, clean and has energy that was missing elsewhere. My mother is very well looked after and has developed nice relationships with the staff. All requests have been promptly addressed by the managers.

In the coming hear, I would like her to become more social with other residents and hope that the staff can encourage this. My only slight concern is that requested specific needs for my mum are not always followed.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind words and we are glad that you found the home the best you see when looking for a place suitable for mum. I am sorry to hear that you feel specific needs are not met. Thank you for taking the time to meet with me recently to discuss your recent concerns. During this meeting, we did discuss how there are specific reasons for these requests not being met for the wellbeing and safety of all involved. I am always happy to speak to relatives about any concerns that they have and I thank you for meeting with me. Please feel free to discuss any issues with staff and management, as and when you feel the need to, we pride ourselves at Lauriston in providing person-centred care.

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Review of
Lauriston
from B A (Nephew of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

My aunt has only been at Lauriston for 6 months but has settled extremely well, mainly due to the care and consideration shown by the staff. Added to the excellent communication from the management team I am confident this choice was the right one for me aunt.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind words and we are happy you feel you have made the right choice for your aunt. Thank you for confirming you have had good communication. We strive to do our best at Lauriston. We are passionate about the care we deliver and your aunt is a pleasure to support.

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Review of
Lauriston
from J S (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

We are so fortunate to have a place for Mum at Lauriston. The staff are absolutely wonderful, kind, caring, compassionate and respectful of her, and have remained so despite Mum's behaviour having become gradually more challenging.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your kind review. We are so pleased that you were happy with the care that we delivered at Lauriston. It has been an absolute pleasure to support your Mum throughout her care journey and to have the privilege of supporting her throughout the end of her life.

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Review of
Lauriston
from Richard S (Son of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience

My mother has been living at Lauriston for nearly a year, and I am constantly impressed by the quality of care which she receives from the care home staff. They are kind, respectful, sensitive and gentle as well as being competent and efficient. Staff often spot opportunities for being helpful, and

take them. I was especially moved to hear one staff member singing gently to my mother as he helped her in the bathroom. These are wonderful, highly skilled, highly motivated workers.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your kind review, we are so pleased you are impressed with the care we deliver at Lauriston and to hear that you have witnessed such lovely interactions from the staff, during the time your mother was at Lauriston is so touching. Thank you for recognising the wonderful work the staff do on a daily basis it was a pleasure to care for your mother.

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Review of
Lauriston
from Kay M (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

My father has been in Lauriston since September 2024. The care has been amazing and in the past few weeks, he has deteriorated severely. The care, support and advice we have received has been of the highest standard and made this difficult time much more bearable than it might have been. I feel so lucky

to have Dad living in this home now. The home has such a friendly atmosphere and the welcome we get each time we visit is lovely. Thank you all at Lauriston.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your wonderful review. We are so glad you are happy with the care and support and that you feel the home and the atmosphere is friendly. Your dad is a pleasure to care for.

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Review of
Lauriston
from N T (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

Dad has been in Lauriston Care Home since August 2024. I am very happy with the care he has received there. The staff are very friendly and kind and nothing is too much trouble. Office staff, management and laundry staff very helpful. Plus the team of nurses are very vigilant noting any issues and informing

the family of any concerns.
The food is excellent with lots of choices.
There are various activities to join in with should you choose, such as painting or singing, quizzes and seasonal subjects like Remembrance Sunday are marked.
There's a nice big garden as well and Dad enjoyed sitting outside with his visitors. Often tea and cake were served as well which was a lovely touch.
I'm always pleased with the home when I visit, and I come away with a good warm feeling as I leave knowing my dad is being well cared for.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your lovely review, the staff and management work hard to ensure that we deliver quality care and create a harmonious environment, so it is so nice to hear that you have experienced this. It is a pleasure to support your dad. We try and create meaningful activities for all the residents in our care, so we are so glad you have experienced the range of different activities.

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Review of
Lauriston
from J R (Daughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My mother has been living at Lauriston for over a year now and I am delighted with the care and attention she receives. She has dementia but is always treated with dignity and compassion. The staff are amazing and know her so well. They work hard to provide lots of activities and understand the individual

needs of each resident. At the same time, I feel well-supported in this journey. No question is too small and queries have been dealt with promptly and efficiently. I feel very lucky to have such a wonderful place for my mother to live. Many thanks to you all.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your kind review; we pride ourselves on supporting people to live later life well and it is lovely to see that the staff are achieving this. We are so pleased that you feel supported by us as well it is so important to know that this is a journey for the resident and the family and that we are supporting both.

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Review of
Lauriston
from Paul R (Brother of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My sister has been a dementia resident at Lauriston since 2017. She is well looked after by staff who are thoughtful and caring. She enjoys activities like music therapy and occasional short walks with staff.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your wonderful review, it means a lot to all the staff team to know we are doing well. It is lovely to hear that the staff are thoughtful and caring and that you feel your sister is well looked after.

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Review of
Lauriston
from Bev K (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My dad arrived in Lauriston in September 2024. From our initial visit, the home visit by Manager and Head Nurse to my dad's admission, I can only say they are outstanding on many levels. All staff are professional, kind, caring and very friendly. Nothing is too much trouble. When you walk in the atmosphere

is warm and friendly. They are great communicators and joined up, from one staff member as the first point of contact to everyone. They keep us informed of any change regarding my dad, whether it is tests, meds or an everyday occurrence. My dad is happier than we could ever imagine which makes the transition for my mum easy. My dad is in a lovely, safe, caring home and we are very grateful. My family has nothing but praise for the sheer effort they take with caring and engaging with my dad. The rooms are clean, light, practical for ease of use, yet very homely. Their entire ethos is one of humanity and care. He is treated with respect and dignity. Am so happy he is there.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your lovely words; it will mean so much to the staff. We as a team pride ourselves on making Lauriston warm, friendly, and homely, it means so much to know we are getting it right. We also are passionate about the care we deliver; it is a pleasure to take care of your dad. We are so happy that you are happy with the communication and that you feel we have created a safe environment, we really value respect and nurturing at Lauriston.

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Review of
Lauriston
from S H (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

This is the fourth care home that we have used for Mum as her needs have changed and is by far the best. I finally feel like a daughter again and not a carer.
It feels like a proper family home, not an institution. The food is beautifully prepared and nourishing, and even though Mum's now has to be

blended to meet her needs, it is appetising and beautifully presented.
The staff are all lovely and treat Mum with utmost respect and kindness. Her care needs are all met without my having to chase for things to be done or do them myself.
The management are readily available and approachable and I feel listened to as my ideas for Mum's care are taken on board.
I actually feel like part of the team!

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you so much for your lovely words it will mean so much to the staff, we as a team pride ourselves on making Lauriston warm, friendly, and homely, it means so much to know we are getting it right. We also are passionate about the care we deliver; it is a pleasure to take care of your Mum.

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Review of
Lauriston
from Heather H (Niece of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My 97yr old aunt was very reluctant to go into care but has settled into Lauriston extremely well and is very happy. The team were very willing for her room to be personalised with furniture, pictures and plants. She seems very well looked after and is enjoying the activities and the attention she is

getting.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your lovely review, we try and ensure that residents' environments are as close to home as possible, so we are so happy that you have seen this. We love supporting your aunt and she is an integral part of the home and well-loved.

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Review of
Lauriston
from Patricia T (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

Lovely care home, with excellent staff, nothing is too much trouble, can't fault them. Everywhere is clean and tidy and big efforts are made to celebrate occasions such as Christmas. There are some fantastic decorated trees in all areas and even a mini railway for the residents to watch circling one

of the trees.

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your lovely review; we are so glad you are happy with our care as it means the world to the staff. We are glad you have enjoyed the decorations and especially the train. We pride ourselves on supporting people well and we are happy this shows.

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Review of
Lauriston
from Jeremy S (Son of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

Great facilities and a real family-friendly atmosphere, the staff are excellent and the quality of care is superb. My father has now been here for over a year and we would totally recommend Lauriston to anyone!

Reply from Dionne McEwan, Home Manager at Lauriston

Thank you for your lovely review, we are so happy that you feel your father has settled well in Lauriston and we pride ourselves on delivering quality care and support so it is a pleasure to support your father.

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