MHA in Greater Manchester | 4 Care Homes

Review of
Epworth Grange
from J L (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

I highly recommend Epworth Grange. My mother has settled in really well. The staff go above and beyond to keep her well and looked after.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you so much for your review, as always it is a pleasure to care for your mum. I will pass on your kind words to the team.

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Review of
Epworth Grange
from R H (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum decided to move to Epworth Grange after a fall at home impacted her mobility and confidence. Her choice was based on good reports from friends. Whilst it has been a momentous move for someone who valued her independence so highly, she has started to settle. This is largely due to the truly caring

staff and the well run efficiency of Epworth Grange. She appreciates the activities though wishes there was more at weekends. Her family and friends visit frequently and can see that she is safe and well looked after.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for such a positive review. I will pass on your kind words to the rest of the team.

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Review of
Epworth Grange
from Daniel L (Grandson of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

The care home has been phenomenal and has cared for my Grandma. They put her first and ensure that she is fed, clean and safe. At no point have I or my family been unhappy with the performance and support offered by the home. I would recommend this care home to anyone who needs a place for Alzheimer's

patients. I am so happy that my Grandma is there and being looked after by the wonderful staff and team. The security and support offered have improved my mental health and anxiety around my grandma due to how much support is offered.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for the lovely review. I will share the wonderful comments with the team.

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Review of
Laurel Court Care Home
from Ann W (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Right from the first day we went to look around, Laurel Court Care Home had a lovely feel about it.
Extremely clean and all the staff are very friendly and go above and beyond to make the residents and families feel welcome.
My mum has settled down really well, she is well looked after and fed well

and much happier since she has been there.
Thank you to all the staff, I can't thank you enough for all you have done and continue to do so.

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Review of
Handsworth
from Christine C (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

MHA Handsworth is quite honestly the most homely of care homes. Spacious dining room, lounge, new hair salon and library supplemented by a beautiful garden. However the outstanding feature is the amazing team who work there. They are so kind, caring and really go the extra mile for the residents.
My

father has been there over two and a half years and we honestly think he couldn't be anywhere better. We would not hesitate to recommend it to anyone needing care for their family or friends.

Reply from Julia Ronan, Home Manager at Handsworth

Thank you so much for your heartfelt comments regarding the care we provide for your father. Your feedback means the world to us, and it's truly heart-warming to know that our efforts are making a positive difference.

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Review of
Epworth Grange
from Laura E (Friend of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

My friend moved into Epworth Grange about 9 months ago. The transfer went smoothly and he settled in quickly. I visit weekly and my friend seems very happy there. The staff are always helpful and the home appears neat and tidy when I visit.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for the lovely review. I will pass on your kind words to the team.

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Review of
Handsworth
from Jaqui S (Sister of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

The outstanding care and love that my sister received whilst having respite care at Handsworth was just wonderful. She has come home with so many memories of a lovely stay, the enjoyment of the activities, her choice of food from a delicious menu and overall the time spent with the staff and other residents.

She was nervous to stay and I was nervous to leave her but within minutes of taking her there she was smiling and chatting away to staff and I just felt so confident and trusting of her care. She looked so happy and cared for when I picked her up. It was obvious that to the staff nothing was too much trouble. The lovely outcome is our collective trust in Handsworth and the knowledge that my sister is happy to stay again, which means I can be sure of having respite breaks in the future. I wouldn't mind a stay at Handsworth myself! Huge thanks to everybody involved in her care.

Reply from Julia Ronan, Home Manager at Handsworth

Thank you so much for your lovely review. It was our absolute pleasure to take care of your wonderful sister, we are so happy that her experience of staying with us was such a positive experience and we look forward to her staying with us again.

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Review of
Handsworth
from Judy B (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Thank you to all the staff at Handsworth Care Home for looking after my Mum with such kindness. I have felt that every one of you has worked beyond what is expected in providing care for my Mum. The surroundings have always been pleasant, clean and warm. Mum has always looked well dressed and well looked

after. I have always felt that she has been in very safe and caring hands. There were plenty of activities going on and many caring hands to help her. She has been treated with dignity at a very difficult time in her life. Thanks again.

Reply from Julia Ronan, Home Manager at Handsworth

Thank you for taking the time to share your experience with us. We are happy to have been able to provide care for your mother.

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Review of
Epworth Grange
from L B (Daughter of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

A miserable, dour atmosphere with miserable, dour carers (with a few exceptions). No friendly hellos or goodbyes when you enter the building. One day when I called unexpectedly I found my relative still in bed at 11.30am with no food or drink and by 1.15 I had to go out to buy some.
A carton of opened

fruit juice was left by the chair for 7 days, items were left out of my relative's reach. Left without glasses or teeth. Left slumped like a sack of flour in their chair, commode seat left dirty one day and used toilet paper in it.
Also I felt some of my concerns were ignored, ie. constantly leaving chocolate biscuits in room when people had been told five times please don't give chocolate.
Maybe if your relative is immobile and needs more time spent with them and compassion shown then give this place a miss.
My only regret is ever leaving my relative in this place. They are now in a different care home and the difference between them is like night and day.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for sharing your thoughts with us. We are truly sorry to hear about your feelings concerning your father's stay at Epworth Grange. It's important to us that we address your concerns, and we would appreciate the chance to talk with you further. Please reach out to us so we can arrange a time to meet and discuss your experience in detail. Thank you.

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Review of
Laurel Court Care Home
from M L (Daughter of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

A truly amazing care home where my Mother and now my Father received/receive an outstanding level of care. All the staff (carers, managers, admin, domestic, chaplains, and caretakers) are friendly, approachable, professional and supportive. They go above and beyond the call of duty to provide my parents

and our family the care and support to meet our needs and more. We are so very, very grateful.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your lovely feedback and kind words, it truly means a lot.

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Review of
Laurel Court Care Home
from Christine A (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

The care provided to my parents is exceptional. The staff are caring and make sure that they know each individual and their needs and preferences.
The manager, her senior team, admin staff, nurses, carers, kitchen and laundry and cleaning staff are invaluable friendly and professional. The music and

activities are an integral part of life at Laurel Court.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for the lovely feedback, we really appreciate it and will share with the team.

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Review of
Laurel Court Care Home
from Sheelagh D (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

Both my parents have been cared for at Laurel Court. Sadly Mum passed away in August this year. The staff could not have done more for her - giving her wonderful care for the last 18 months of her life - she felt loved and at home there. Dad is still there- treated with so much care, respect and understanding.

It truly is a wonderful place, the care from the staff extends to the family of their residents too.
Simply a really caring place and it puts our minds at rest knowing the level of care our dad is getting.

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Review of
Laurel Court Care Home
from Jean T (Wife of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

Everything at Laurel Port is excellent, the love and care shine through. It can never be as good as your own home but it runs it a close second. My husband was happy and content here.
When he was dying, the staff really looked after him, myself and my son.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your lovely feedback, it really means a lot.

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Review of
Laurel Court Care Home
from Kristina B (Daughter of Resident) published on 22 August 2024

Submitted via Website • Report

Overall Experience

My dad after spending some time in hospital after another fall decided he was too scared to return home. After visiting Laurel Court we moved him in and we are so happy that we found it.
The room was spacious, quiet, very clean at all times and had an ensuite shower room. But it was the staff who really

makes Laurel Court exceptional. They are professional, attentive, dedicated and very kind. They treat the residents with respect and go above and beyond taking care of their well-being. There seem to be varied activities every day which they encouraged Dad to join in with! Sadly my dad was only there for a few months but at the end of his life, Dad was treated with such care and kindness.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your kind words, it truly means a lot to us to receive your feedback.

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Review of
Handsworth
from Sarah D (Friend of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

There are seriously not enough stars to rate the phenomenal care the staff and the facilities Handsworth provide for their residents. Trying to find the perfect home for my friend was a daunting task until I contacted Handsworth, from initial contact to enquire regarding a room to my friend being welcomed

into Handsworth was seamless, the atmosphere in Handsworth is homely, safe and loving. To leave a lifetime home to begin a new life in a new home is a heart-wrenching decision to make, but all the staff have made my friend feel at home and are encouraging him to enjoy the start of his new adventure in life, I cannot begin to thank you all enough for your meticulous attention, outstanding care, support and love shown to my friend, his friends and family, you are all an absolute credit to Handsworth and beautiful people, much love.

Reply from Julia Ronan, Home Manager at Handsworth

Thank you so much for such a heart-warming review. We are so very happy that your friend, yourself and your family are very happy with the care and support your friend receives at Handsworth.

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Review of
Epworth Grange
from J C (Daughter of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

My Mum went into Epworth Grange after a fall. However, she did find it very difficult to settle at first but the staff was very supportive, not only to her but also to myself, as my Mum had been living with my husband and me before transitioning to E.G. The Chaplain there, was so helpful to us and Mum

become happier and settled in making friends.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for the lovely review. I will share your comments with the team.

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Review of
Laurel Court Care Home
from Carmel M (Daughter of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Laurel Court are marvellous. They have looked after her for the past six years. In that time she has been treated with respect, dignity and has been genuinely loved and cared for. I feel the staff are now my mum's family. Across the board the staff have been fantastic and always have a

smile in spite of the difficult job they do.

Reply from Kelly Champkin, Home Manager at Laurel Court Care Home

Thank you so much for your review, it really means a lot to us to hear your feedback and kind words.

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Review of
Epworth Grange
from L B (Stepdaughter of Resident) published on 22 May 2024

Submitted via Website • Report

Overall Experience

Choosing the right home for your relative is a stressful and very emotional experience. However, within minutes of meeting the team at Epworth Grange many of our fears and anxieties were soothed and from day 1 of moving in they have done nothing but exceed expectations. You're cared for as a family

not just the resident. Nothing was too much trouble on moving-in day. The things you don't know about are the volunteer readers who sit in the room, the compassion that you hear from the team when providing care (even when they don't know you're there), the changes they make to meals to reduce stress at mealtimes, the comforter dolls and the staff who take the time to keep someone company when they can. The home is always clean, and brews and snacks are plentiful. The 2 resident cats give an extra homely feel.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your kind words, I will pass on your review to the team. It is a pleasure caring for your stepmum.

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Review of
Laurel Court Care Home
from Jackie B (Partner of Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

My partner was admitted on 24/04/24, very weak and confused. After just 9 days I can already see an improvement, due to the peaceful room, lovely staff and good food. Thank you everyone.

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Review of
Epworth Grange
from Michael B (Son of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

My mother has lived at Epworth Grange for the past 18 months. Her is probably a familiar story. Living alone at home, an accident, hospital, an intermediate care facility; and then acknowledgement that home was no longer a safe option. We did our research and after a visit, decided that Epworth Grange

was the most suitable option. We have never regretted this decision. My mother has been shown nothing but kindness and consideration from day one. The entire staff, including management, are approachable, patient and good humoured. The public areas of the home are always clean and uncluttered and her room is cleaned on a regular basis.

Reply from Susan Hopkinson, Home Manager at Epworth Grange

Thank you for your lovely review. It is a pleasure to help care for your mum. I will pass on your kind words to the team.

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Care Homes Owned by MHA in Greater Manchester

MHA Locations in Greater Manchester (4)

MHA Reviews in Greater Manchester (247)

Epworth Grange

Epworth Grange

Epworth Grange

Laurel Court Care Home

Handsworth

Epworth Grange

Handsworth

Handsworth

Epworth Grange

Laurel Court Care Home

Laurel Court Care Home

Laurel Court Care Home

Laurel Court Care Home

Laurel Court Care Home

Handsworth

Epworth Grange

Laurel Court Care Home

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