MHA in Hampshire | 1 Care Home

Review of
Hampton Lodge
from V H (Daughter of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience

Mum has had excellent care here; The staff are kind and thoughtful and worked really hard to make sure she had everything she needed, even to the point of getting her to hospital visits when it was really hard. They took the time to get to know Mum personally, and she was happy, safe and comfortable.

Thank you so much.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

On behalf of Hampton lodge I want to say thank you for the wonderful words, which are much appreciated.

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Review of
Hampton Lodge
from L K (Daughter of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Staff are excellent, committed and caring. Everywhere is extremely clean and doesn't smell like a care home at all.

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Review of
Hampton Lodge
from L C (Wife of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

On a glorious Wednesday, my husband and I were part of a little adventure. My husband is a resident at Hampton Lodge and the wonderful staff took us on a river cruise on the charity-funded catamaran. In my husband's words, it was wonderful. The lush peaceful walks and gardens along the river, it was

a joy. Thank you to the staff.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

We are happy to know that you both enjoyed the trip. We hope to have you with us again for further adventures.

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Review of
Hampton Lodge
from F B (Daughter of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

My father has been at Hampton Lodge since March 2024. I cannot fault the nursing care and kindness of all the staff. They are a really happy, friendly bunch! Nothing is too much trouble and the staff always make time to chat and support our family. We can visit at any time, day or night.
Staff are

well trained and very respectful. Hampton Lodge is well led by an experienced team and many staff have worked there for at least five years.
There is an air of calm, it is very clean. The kitchen staff try hard to accommodate any personal food requests. My father's room is light and bright with a pleasant view. The gardens are well-maintained and attractive. They are regular activities for the residents, art, singing and armchair exercises. Hair dressed and chiropodist make regular visits. There is a chaplain available and church services.
I could never imagine my father being in a nursing home, however, he settled quickly.
I feel that we have built a really good relationship with the staff and that they know Dad really well too!
Well done to everyone at Hampton Lodge. We really appreciate everything you do!

Reply from Teo Stefanache, Home Manager at Hampton Lodge

On behalf of Hampton Lodge, I want to say thank you for your kind words. I'll share your lovely feedback with our team.

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Review of
Hampton Lodge
from R M (Friend of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

Everyone who visits is delighted with the care. Staff are very willing to answer queries and provide services. The facilities are very good. Appreciate visitor's toilet!

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for sharing your positive experiences with us. It is heart-warming to receive such positive feedback.

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Review of
Hampton Lodge
from L B (Daughter of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

All members of staff at Hampton Lodge are always very professional with the residents' needs from the senior managers to the care staff, A very well-run care home. A beautiful purpose-built building with all the facilities which is perfect for people with dementia. My mother has been at Hampton Lodge

for almost five years, which gives me great peace of mind that she is so well looked after.

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Review of
Hampton Lodge
from M D (Friend of Resident) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting my friend of many years, I have found her very well cared for. The staff at the care home are caring and treat the residents with friendliness and dignity. Her room is spacious and clean and she has personal items i.e. family photos displayed. There is an air of calm in the home

and the public rooms have games, puzzles and a TV. Entertainment is provided during the week which encourages conversation. Although my friend would prefer to be in her own home she has accepted she needs care and often says 'I am cared for with kindness so have no complaints whatsoever'.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for taking the time to review Hampton Lodge. Your kind words are greatly appreciated.

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Review of
Hampton Lodge
from Jackie B (Daughter of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

My father was admitted for end-of-life care and was only in a week but the care, support, compassion and kindness shown to us and to my father was wonderful. Everyone went that extra mile and always had time for my dad and us whatever he needed. At the end of the final hours it was very quick but everyone

involved acted quickly, promptly, and the pain relief and other medication was given to make my dad comfortable. The staff constantly checked on my dad and gave wonderful end-of-life care. One of the most touching things was they laid a butterfly blanket on the bed, it was so lovely. Having this wonderful care made such a difficult situation much easier to bear and as a family we are totally grateful and it has given us so much comfort at a very difficult time. Thank you to all the lovely staff, truly dedicated, professional and extremely kind.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words, especially at such a difficult time. We really are grateful that you appreciate the care we gave. It is what makes MHA special.

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Review of
Hampton Lodge
from H D (Daughter of Resident) published on 13 October 2023

Submitted via Postal Card • Report

Overall Experience

Modern, well-equipped home set in lovely grounds. A good number of staff who are well trained, caring, and respond to individual residents' wishes. All care can happen at the home with no need to go to hospital. We have been impressed by the care given to our parents. It was tailored to their needs.

The links with the GP surgery were excellent so we knew there was always medical care when needed.
Loads of activities too and an onsite chaplain. I would happily be a resident myself at Hampton Lodge.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for your lovely words, they are very much appreciated.

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Review of
Hampton Lodge
from A L (Sister-in-law of Resident) published on 12 September 2023

Submitted via Postal Card • Report

Overall Experience

My sister-in-law was at Hampton Lodge for 13 months. She was immobile and was given excellent nursing care by the staff who were all helpful and friendly. The home was well run by management. I am grateful to everyone for the kindness and attention given to my dear sister-in-law.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

We are grateful for the lovely words, it means a lot to us.

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Review of
Hampton Lodge
from Linda H (Daughter of Resident) published on 18 May 2023

Submitted via Postal Card • Report

Overall Experience

Our mother was cared for at Hampton Lodge until her death. As a family we were so impressed with the care she received. The staff were exceptional, including maintenance staff, carers and management. Everyone treated Mum as an individual and very quickly became aware of her likes and dislikes as well

as her needs. She was a resident, she was an individual and very quickly became aware of her likes and dislikes as was an individual person and all staff behaviour towards her was exceptional.

Reply from Teo Stefanache, Home Manager at Hampton Lodge

Thank you for lovely words and gift. Hope to see you again.

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Review of
Hampton Lodge
from E K (Cousin of Resident) published on 17 April 2023

Submitted via Postal Card • Report

Overall Experience

My 89 year old cousin was given a very short prognosis, but since coming to Hampton Lodge she is still with us and thriving, five months later. Through the help and companionship of the staff she has gained strength, full mobility, confidence and some memory improvement enable us to continue full and

meaningful conversations. She is the happiest she's been for several years and her great sense of humour has returned. Her diabietes is regularly monitored and kept in check, she still doesn't need pain medication and is involved in several daily activities which she loved and has made many friends. Without doubt all of this is due to the kind, caring, supportive staff at Hampton Lodge. I couldn't have wished for a better care home.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your review. Your cousin is a nice, sweet lady and it is a pleasure to look after her. All of us at Hampton Lodge appreciate the kind words. We want to say thank you for the generous gift for staff as well.

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Review of
Hampton Lodge
from S L (Daughter of Resident) published on 29 June 2022

Submitted via Postal Card • Report

Overall Experience

My mum and stepdad were both residents and had fantastic care including when they were at the end of their lives. I can't commend the staff at Hampton Lodge highly enough for the way they looked after them. Every member of staff, no matter what their role, cared about giving them what they wanted and

needed as an individual - it didn't matter if it meant extra work for staff, they wanted to make the resident happy. When I praised one of the carers for this approach she said that this was the residents' home and the staff are visitors there to make it the best home it can be for them - a wonderful attitude that I witnessed in action day and night. The staff also supported me and my family, making a real difference to our lives at very difficult times - I remain grateful for all they did.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words, patience and understanding through those difficult times.

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Review of
Hampton Lodge
from Julie D (Daughter of Resident) published on 29 June 2022

Submitted via Postal Card • Report

Overall Experience

The staff at Hampton Lodge were amazing. Very friendly, very professional and proficient. We could not have asked for more - their care of Dad and of us was second to none. Dad's time at Hampton Lodge was at the end of his life which was a difficult time for us all. We will be forever grateful to the

staff at Hampton Lodge.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words in stating that the staff were amazing, very friendly, very professional and proficient. We are delighted that we were able to help you through a very difficult time and that you will be forever grateful. I will certainly share your kind words with the team.

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Review of
Hampton Lodge
from D S (Daughter of Resident) published on 3 May 2022

Submitted via Postal Card • Report

Overall Experience

From mum's first day at Hampton Lodge I have been very impressed by the wonderful team who care for her. The whole team (carers, nurses, managers, activity, admin and maintenance staff) are always helpful, polite, cheerful, caring and treat mum with dignity. I am so pleased that the activity and musical

therapy team have allowed dad to join in so he can have quality time with mum. I am also very grateful for the support and empathy we have received from the management team. A wonderful, professional and caring team.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words. We want everyone to feel supported and loved towards the end of their journey.

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Review of
Hampton Lodge
from Rowland S (Cousin of Resident) published on 27 April 2022

Submitted via Postal Card • Report

Overall Experience

My cousin is comfortable and well cared for at Hampton Lodge. Her wishes are always taken into account when providing care. She says, "I couldn't wish to be in a better place; I am very well looked after". Staff are always helpful, polite and kind. Communication with us is very good. Living 100-miles

away is difficult - we can relax knowing our cousin is in very safe hands.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your support and kind words. I will share this with the team.

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Review of
Hampton Lodge
from Nick D (Son of Resident) published on 28 October 2021

Submitted via Postal Card • Report

Overall Experience

Since my mum arrived at Hampton Lodge, the care and professionalism have been first class. Everyone I have met at the home has been considerate, patient and caring. I can't thank the whole team enough and know that my mum is in safe hands.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your lovely comments. These are very much appreciated.

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Review of
Hampton Lodge
from Andy Y (Son of Resident) published on 21 June 2021

Submitted via Postal Card • Report

Overall Experience

Excellent experience. Very caring staff. Communication during Covid was very goof indeed. I would thoroughly recommend Hampton Lodge.

Reply from Tom Humphrey, Administration Manager at Hampton Lodge

Thank you very much for your review and kind words. I'm really pleased to hear that you would recommend Hampton lodge and wish you all the best.

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Review of
Hampton Lodge
from Amanda H (Daughter of Resident) published on 1 April 2021

Submitted via Postal Card • Report

Overall Experience

Mum went to Hampton Lodge in June 2020, under very difficult circumstances. The team went out of their way to settle Mum and reassure our family. They are an incredible team of people who have worked so hard to keep everyone safe during this pandemic. I really don't know how we would have survived without

them.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Your Mum was a wonderful lady and we all miss her dearly. Thank you for your patience, understanding and support you offered us during that time as well. Hopefully, we will meet again in better circumstances.

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Review of
Hampton Lodge
from Linda M (Sister of Resident) published on 23 March 2021

Submitted via Postal Card • Report

Overall Experience

My sister is well looked after and the staff are very friendly, they are always doing entertainment with all in care. Their patience is put to the test sometimes, feel they handle things well. The home itself is clean and in a lovely position and has a nice garden.

Reply from Teodora Stefanache, Home Manager at Hampton Lodge

Thank you for your kind words and support shown to staff at Hampton Lodge.

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