MHA launches Key 2 Me programme
30 Jan 2025Methodist Homes (MHA), the country’s largest charitable care provider, has launched a new programme to help encourage conversations between residents, staff, and loved ones. ...read full article
Care Homes Owned by MHA in Hertfordshire
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Hertfordshire for MHA are showing below.
View the details of all 76 locations (with 5281 reviews) owned by MHA
MHA Locations in Hertfordshire (2)
Trembaths
9.8
56 reviews
Talbot Way, Letchworth Garden City SG6 1UA
"Ever since I went to Trembaths I have been treated as part of a loving family, although it is my husband who is the resident. My husbands…" Read all 56 reviews
Location Type Care Home
Located in Letchworth, MHA Trembaths holds a special place as the first nursing home opened by MHA in 1989, setting a trend as the first care home in the UK’s first garden city. The home provide nursing, residential dementia and palliative care for 51… Read more about Trembaths
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 51 Rooms from £1,218 / week
Elmside
9.7
72 reviews
Elmside Walk, Hitchin SG5 1HB
"I viewed six homes in the area for a wonderful lady with dementia who was my neighbour. The two ladies are truly exceptional managers,…" Read all 72 reviews
Location Type Care Home
Located in the picturesque town of Hitchin near Stevenage and just a short stroll from the town’s lively centre, MHA Elmside provides residential and dementia care for 69 residents. The home is conveniently located with easy access to local cafés, shops,… Read more about Elmside
- Care Provided
- Residential
- Older Person Care
- Learning Disability
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- Mental Health
- Sensory Impairment
- Substance Misuse
- 69 Rooms from £1,282 / week
MHA Reviews in Hertfordshire (128)
MHA has a Group Review Score of 9.7 (9.656) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MHA must have a Review Score.
Review of
Trembaths
from Margaret W (Wife of Resident) published on 14 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Ever since I went to Trembaths I have been treated as part of a loving family, although it is my husband who is the resident. My husbands care & comfort have been exceptional in every way. The kindness of all , including cleaners as well as carers has been lovely, both to him & all our family. I thank
god he is where he is & although I miss him, I no longer worry about him. Thank you to everyone.
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Review of
Trembaths
from Richard J (Son of Resident) published on 12 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
The team went out of their way to support me in arranging my mother's birthday, enabling a group of relatives to visit together and celebrate the day. Very grateful to the manager and staff team.
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Review of
Trembaths
from Brigit C (Daughter of Resident) published on 4 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Such friendly staff care for my very elderly, almost blind mother with love, respect and care. They seem to have her interests at heart and give her personal help. She has settled in well and she appreciates their help.
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Review of
Trembaths
from Vicky C (Daughter of Resident) published on 4 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
We are so happy that our dad is in Trembaths. He is so well looked after and cared for. He has had fewer issues and infections since having their 24-hour care. The staff are, without exception, friendly, kind, caring and respectful, to both him and other members of our family. The manager has gone above
and beyond, with support and advice on dealing with various agencies. We can't thank them enough.
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Review of
Elmside
from G D (Brother of Resident) published on 3 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My brother was admitted to Elmside Residential Home from hospital in Hamstead London. He fell in his bedroom and was taken to hospital where he died, having broken his leg, together with other complications. Sadly he only had a very short time at Elmside from admission to death but the family could
clearly see Elmside was excellent.
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Review of
Elmside
from Stuart R (Power of Attorney of Resident) published on 26 February 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I viewed six homes in the area for a wonderful lady with dementia who was my neighbour. The two ladies are truly exceptional managers, complemented by the office and grounds staff. The homes I saw with the exception of Elmside struggled to achieve a welcoming, kind atmosphere. They had less light, their
gardens were not beautiful, they didn't always smell fresh and the staff felt as if they were struggling, dispirited or were watching the clock for the end of shift. Staff at Elmside are mostly young, clearly carefully chosen, caring. I would wish for Elmside's care if things change.
Reply from Grainne Wokes, Home Manager at Elmside
Thank you for your kind review and positive reflection on our service. I am very pleased that you are happy with your experience of Elmside. If there is anything that you would like to discuss or feel you can feedback to us then please do not hesitate to contact me or a member of my team.
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Review of
Trembaths
from C W (Daughter of Resident) published on 14 February 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My Mother is 99 and moved to Trembaths in mid-December 2024. She was in a state of shock after a flood in her flat in October and made an emergency move to live with two daughters one after another. She is now settling down and gaining her confidence back under the care and help she is now getting.
Reply from Renaud Sockalingum, Home Manager at Trembaths
Thank you for those lovely comments and sharing your experience with us. We are thrilled and appreciate you taking the time to leave us an excellent review. This will be shared with all team members.
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Review of
Trembaths
from Ken F (Husband of Resident) published on 31 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Very homely environment.
All staff/management/housekeepers are knowledgeable about their positions.
First class all round.
I visit everyday.
All staff/management/housekeepers are knowledgeable about their positions.
First class all round.
I visit everyday.
Reply from Renaud Sockalingum, Home Manager at Trembaths
Thank you for those lovely comments. It is much appreciated and will be shared with the team.
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Review of
Elmside
from Phillipa W (Daughter of Resident) published on 31 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mum moved into Elmside at the beginning of September 2024. Right from the start we were made to feel incredibly welcome and the transition could not have been smoother. I visited a handful of other homes before deciding on Elmside and none of them had the same homely and settled feel about them. Mum
has needed a fair amount of care since moving in, including visits to hospital, but no matter what she needs, nothing is too much trouble for the staff. They are always, without fail, very attentive, caring and super helpful. Every time I visit, the home has a family atmosphere about it and it is clear that all the residents are treated as though they are one big family. I love the fact that there are activities to be involved in every week day, morning and afternoon, plus church on Sunday and the fact that everyone is brought together for meal times three times a day. I couldn't be happier with our choice and I know mum will continue to be very happy there.
Reply from Vilawan Hawkes, Home Manager at Elmside
Thank you for taking the time to leave a such a lovely review about our care home, we are pleased that your Mum is settled and engaged in the activities in and out of the home. We are so grateful for your support and regular visits from you and your Mum's furry friend, which helped her settled and once again thank you for taking the time to leave us a review. I shall pass your lovely comments to the team.
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Review of
Elmside
from Susan H (Daughter of Resident) published on 31 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My relative has been very well looked after since becoming a resident in 2023 the staff are always welcoming to me and members of my family. The facilities are good and cleanliness excellent and my relative is treated with kindness and excellent care on a daily basis. I would be happy to recommend Elmside
Care Home.
Reply from Vilawan Hawkes, Home Manager at Elmside
Thank you for taking the time to provide us with such a lovely review and confirming you are happy to recommend us. Your kind words mean so much for our staff team, I shall pass your comments to the team. Thank you once again for your wonderful review.
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Review of
Elmside
from Steve K (Son of Resident) published on 31 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mum has been a resident for 4 years and I am pleased to say that she is very happy here and has made many friends over this period of time, not just other with other residents but with the staff as well. From my point of view I am delighted that she has referred to Elmside as 'home' since shortly having
moved there. The whole atmosphere is pleasant and there is almost always something going on to keep the residents entertained. While I always keep in contact with mum the staff also keep me informed of any issues whether it be directly related to mum or indirectly such as with the recent refurbishment taking place. There is a very strong work ethic at the home and I do not think I could have picked a better place.
Reply from Vilawan Hawkes, Home Manager at Elmside
Thank you for taking the time to complete a review. We are so pleased that your mother feels this way. We are so very fond of her, she is so kind and caring and looks out for others and we would like to take this opportunity to thank you for your generosity especially at Christmas. Our staff team loved the goodies. Once again thank you for taking the time and leaving us a lovely review.
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Review of
Elmside
from Sue D (Daughter of Resident) published on 31 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I can only praise and thank the staff at Elmside for their care and patience in looking after Mum. Even on her dark days she is treated with care and respect by all including the cleaning staff. I'm always greeted with happy smiling faces. Mum is a "loner" but is always encouraged to join in whatever
activity is taking place.
Reply from Vilawan Hawkes, Home Manager at Elmside
Thank you for your kind words about our care home, I know this means so much for the staff team and we appreciate your continuing support and taking Mum out, which I know she loves. Once again thank you for your review.
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Review of
Elmside
from P C (Son of Resident) published on 31 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mum initially came to Elmside for respite care but she has since become a permanent resident. She has settled in really well and we can't fault the help and support she gets. The family are very satisfied with every aspect of her care.
Reply from Vilawan Hawkes, Home Manager at Elmside
Thank you so much for taking the time and provide us with a wonderful review, as I know this will mean so much to the staff team. We are very pleased that your mum has settled in well in her new home and it's so lovely to see the way she interacts with other residents. Thank you once again, for your wonderful review and for choosing our care home for your mum.
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Review of
Elmside
from L S (Wife of Resident) published on 31 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My husband had a severe chest infection and an ambulance was called for him. After spending 24 hours in A & E the staff at Elmside cared for him in isolation in his room as he had RSV. Excellent care and kindness.
Reply from Vilawan Hawkes, Home Manager at Elmside
Thank you for taking the time to submit a review for our care home. We love seeing you come to visit your husband and spend quality time with him. We hope that you and the family enjoyed the Christmas production too. Once again thank you so very much for your kind words about our staff team.
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Review of
Trembaths
from Rachel P (Daughter of Resident) published on 28 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Trembaths staff are taking care of my father really well. He's always comfortable, clean and happy. We are kept informed of any changes, such as a recent chest infection. The manager is helping us deal with social services and has a great understanding of the system. We wouldn't want dad anywhere else.
Thank you so much.
Reply from Renaud Sockalingum, Home Manager at Trembaths
Thank you so much for leaving us with such a positive review. We are thrilled that your father has settled down well and is part of our family here at Trembaths. This will be shared with all members of our team.
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Review of
Trembaths
from Jane L (Daughter of Resident) published on 5 December 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Trembaths is an amazing home for my mum, we are so happy she is living there. The care that she receives is outstanding, the management and staff are always available for chats and are so helpful in answering any questions we have about our mum and her care. When visiting our mum at Trembaths, we are
always given a friendly welcome. Wonderful care home. Thank you.
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Review of
Elmside
from C L (Son of Resident) published on 1 November 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Mum moved here 9 months ago, and has settled in well. I find the carers to be very kind, caring and compassionate. The staff are responsive to concerns. Activities are imaginative and engaging, and meals seem good. At 96, mum is even making new friends amongst the residents. There is a strong ethos
which seems to motivate the staff and inform their attitude. I really feel mum is in such good hands. Thank you.
Reply from Vilawan Hawkes, Home Manager at Elmside
Thank you so much for those kind and complimentary comments about our services at Elmside. I will certainly share your kind words with the team as I know that they will mean so much to them. We really do love having your mother stay with us. I am glad that we have been able to support your mother and her transition and settling in at her new home. Thank you once again for your wonderful review.
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Review of
Trembaths
from L H (Wife of Resident) published on 29 October 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Trembaths Home is just that, home for those who live there and the extended family. The outstanding thing as far as I am concerned is that if I have an idea, I can pass those thoughts on, knowing that they will be listened to and if sensible, are implemented. Food is an issue, usually only lukewarm
and needs to be changed. Also quality.
Reply from Renaud Sockalingum, Home Manager at Trembaths
Thank you for your comments, which will be shared with the team. This is much appreciated.
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Review of
Trembaths
from Jennifer P (Resident) published on 17 October 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I've lived at Trembaths for about 2 years and I enjoy living here. The staff are all very nice, helpful and caring. My bedroom is comfortable and I feel well supported. The staff are all very nice! The food is very nice.
Reply from Renaud Sockalingum, Home Manager at Trembaths
Thank you for those lovely comments, which will be passed on to all team members. We will continue to ensure your experiences remain positive.
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Review of
Elmside
from Carol M (Daughter of Resident) published on 16 October 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I do not live in Hitchin so when I visit family I pop in to see my mum. I am so happy that she was moved and is now more settled in her room and also seems to be a little calmer and feeling a bit more at home at Elmside. My sister has now a bit more time as she was and still is her primary care giver.
Thank you for giving her some time and space.
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Awards / Recognitions (8)
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News (19) & Events (0)
News
Young carers in the spotlight: Meet Phoebe Layfield
20 Jan 2025A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee ...read full article
MHA CEO statement in response to Government's announcement on social care
03 Jan 2025Plans announced by the Government for investment in social care, improvements to support the workforce and the setting up of an independent commission to look at how a National ...read full article
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