MHA in Kent | 1 Care Home

Review of
Bradbury Grange
from Dorothy B (Wife of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

I received a wonderful welcome to the home, with attention and consideration to every detail.
The staff were very professional and efficient in dealing with all requests.
The well-being of all is paramount and it is a home with much tender loving care.
All staff appear to be full of much kindness

to residents and visitors.
In many cases, the resident has to give up their home, creature comforts and things they know and love, which is a bereavement in itself, therefore, this condition receives much care until the resident has settled down.
There is always someone available to give help, direction and guidance.
It is wonderful for a loved one to say, at last, I feel safe! I am contented and well cared for.
Staff go the extra mile to spread happiness.
The church services, led by the Chaplain and other ministers, are a great help and enjoyed by those who attend.
Entertainment provided is varied, and suited to the needs of those partaking; there is much laughter and enjoyment.

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you so much for your kind words about Bradbury Grange. It is so important to us, as a team, to provide personalised support to our residents and to their families. The team work hard to make it a person's home and create a caring welcoming atmosphere.

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Review of
Bradbury Grange
from Christine P (Friend of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

The care at Bradbury Grange is excellent. Residents are treated kindly and with respect as are the visitors. Everywhere is very clean and welcoming. I would recommend Bradbury Grange to anyone unreservedly.
Well done to all who work there!

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you for your kind words. I will relay this to the staff team who work to ensure these standards are met.

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Review of
Bradbury Grange
from Dee S (Daughter of Resident) published on 15 March 2024

Submitted via Website • Report

Overall Experience

Considering Mum's age and health condition, she doing well and seems settled now.
Very homely atmosphere, staff, residents and visitors make it so (based on recent visits) a little sadness sometimes, but overall joyous, upbeat atmosphere.
Nice environment, nice, caring attentive staff, visitors made

very welcome, nice food. Facilities and materials, interesting books to browse through, objects, therapy objects to focus on and enjoy.
My mum had 1 to 1 singing therapy, also group therapy takes place in the main living area with all residents.
A trip to the local museum next week. All reassuring.

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Review of
Bradbury Grange
from A S (Sister of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

I am always sure of a warm welcome when I arrive, the staff have become familiar with me over the 18 months I have been visiting, most of them greeting me by name. They have had patience with my sister because she was very critical of everything when she first started here (she knew she could no longer

care for herself but was reluctant to be here). She has always been well cared for and I am sure I could find no better home for her to be.

Reply from Kim Saint, Home Manager at Bradbury Grange

These are really lovely comments and will be shared with the team. It is lovely that you feel part of Bradbury Grange.

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Review of
Bradbury Grange
from John J (Son of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased. Mum seems to be settling in ok.

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you for completing a review. We are grateful as it gives us the opportunity to improve our service.

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Review of
Bradbury Grange
from S M (Niece of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

I think this home is lovely. Clean, comfortable and friendly. The staff are professional and welcoming. My auntie always looks happy, comfortable and well cared for. A lovely buzz about the place, with entertainment for the residents - what else can you ask for?

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Review of
Bradbury Grange
from Ursula S (Partner of Resident) published on 16 August 2023

Submitted via Postal Card • Report

Overall Experience

I visit my partner three to four times weekly. I am always treated with kindness, consideration and respect. The same is true for my partner, who has multiple needs and many mood swings which are all taken into careful consideration in the way she is being looked after. Staff team work incredibly hard,

but they have a positive attitude and are well supported by management. I have visited a number of care homes, this is the best!

Reply from Kim Saint, Home Manager at Bradbury Grange

It’s a pleasure to welcome you and everybody else who visits the home, either to look around, volunteer or visit loved ones. Thank you for your kind words.

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Review of
Bradbury Grange
from Petrine W (Daughter of Resident) published on 18 July 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident now for three months at Bradbury Grange and moving from her own home to residential care closer to me has been a hard transition for her and all the staff have been very supportive, kind and friendly to both her and myself.
I am really pleased with how well Mum is now putting

on weight, she really enjoys the food and looks 100% healthier.
The caretaker has been great in assisting to personalise her room so that she has familiar surroundings including a very large plant!
This move has given me such peace of mind knowing that my mum is safe and secure and very well supported and cared for by all the staff. I thoroughly recommend Bradbury Grange.

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you for your lovely review. We are grateful for the kind words given and these will be shared with the team, which supports them to know that the job they do is very worthwhile.

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Review of
Bradbury Grange
from J H (Daughter of Resident) published on 12 July 2023

Submitted via Website • Report

Overall Experience

My mum has been in Bradbury Grange for over three years now. It feels homely when you walk around, which is the reason for choosing this particular home. The staff are caring and attentive and the residents seem happy. It has also improved recently with more staff being employed.

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Review of
Bradbury Grange
from Martin B (Brother of Resident) published on 26 May 2023

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough of all of the staff at Bradbury Grange. Over the last seven months, I have watched the staff and been highly impressed and grateful that they care for the residents. There is a strong sense of family caring, which resonates throughout the home and makes it a happy place

to live. A big thank you to everyone who works or volunteers at Bradbury Grange!

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you so much for your kind words. We do try to make everyone feel welcome at Bradbury Grange and know that it can be difficult to come to terms with life in a care home for both the people who live here and the people who visit, so a friendly and welcoming home is what we offer.

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Review of
Bradbury Grange
from Andrew L (Son of Resident) published on 7 February 2023

Submitted via Website • Report

Overall Experience

The manager and staff ensured that my father settled into Bradbury Grange with care and kindness at a difficult time of year. Nothing was too much trouble. He is now thriving in his new surroundings. We are very grateful.

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you for your kind words, which will be appreciated by all the team.

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Review of
Bradbury Grange
from T B (Friend of Resident) published on 15 September 2022

Submitted via Postal Card • Report

Overall Experience

My friend was only at Bradbury Grange for a very short period, but the staff were very kind and attentive. They did everything to make her comfortable and content. The staff especially, went out of their way to provide her with a radio station through a tv, when modern DAB outlets failed. I would not

hesitate to recommend Bradbury Grange.

Reply from Tim Bailey, Deputy Home Manager at Bradbury Grange

Thank you so much, your friend was a delight to care for, and the team were so grateful to hear your kind words.

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Review of
Bradbury Grange
from H B (Daughter of Resident) published on 4 May 2022

Submitted via Website • Report

Overall Experience

My father has been a resident here for the last six months. His transition from home life to being in a residential establishment was not easy, but was very well facilitated by the kind, friendly and helpful staff. Since being there he looks 100% better and although still settling in, I am confident

that I have no worries regarding his care. My only quibble and this is petty, but it would be nice to see some more plants around, as I do believe 'greenery' can have a lovely soothing effect. Maybe the residents, if they were up to it, could participate in their care.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much, for your kind recommendation and your suggestion.

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Review of
Bradbury Grange
from T R (Brother-in-law of Resident) published on 4 November 2021

Submitted via Postal Card • Report

Overall Experience

My sister-in-law has been here for four years and is still happy and well. She is looked after very well. Thank you all.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your kind words. We are delighted that you feel your sister-in-law is looked after very well. She is a pleasure to care for.

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Review of
Bradbury Grange
from J S (Resident) published on 22 October 2021

Submitted via Postal Card • Report

Overall Experience

I came to this home for respite having lost my husband some months ago, I have received such care and kindness from the staff and some of the residents. I have decided to become a permanent resident for I feel safe, secure and comfortable. The caretaker has made my room very homely for which I am grateful.

I can see my family and enjoy the rest of my time in here.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your lovely review, I am delighted to hear that you are happy and feel safe and comfortable. Our caretaker is an absolute star and we are lucky to have him. I will pass on your compliments to the team.

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Review of
Bradbury Grange
from A A (Resident) published on 12 October 2021

Submitted via Postal Card • Report

Overall Experience

Bradbury Grange is a very special place and I would recommend it 100% to everyone. It is so friendly and helpful which is very important.

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Review of
Bradbury Grange
from J S (Daughter of Resident) published on 27 July 2021

Submitted via Postal Card • Report

Overall Experience

My mother moved into Bradbury Grange following a lengthy stay in hospital. Unfortuablet she was only there for just over 2 months so didn't really have time to settle in but the care she received during this time was exemplary. I was very impressed by the sensitivity and kindness shown during her last

few days. I would highly recommend this home.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your compliment. It was our pleasure to care for your Mother. I will share this compliment with the team at Bradbury Grange.

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Review of
Bradbury Grange
from H B (Resident) published on 30 June 2021

Submitted via Postal Card • Report

Overall Experience

Bradbury Grange is a careing and friendly home. I am often amazed at the careing and helpful way most of the staff are and they really do care for the welfare of elderly people. We do have times of recreation and exercises daily. Yes, it is a pleasant place.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your compliment, your feedback is greatly appreciated.

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Review of
Bradbury Grange
from Danny C (Son of Resident) published on 29 June 2021

Submitted via Website • Report

Overall Experience

My mum is 101 and has been at Bradbury for four years and is very happy there. The staff are attentive and caring and the management communicates well. There’s a beautiful garden and the home is very well designed. I’d have no hesitation in recommending it.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your compliment. It is an absolute pleasure to know and care for your Mum.

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Review of
Bradbury Grange
from J R (Daughter of Resident) published on 11 June 2021

Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Bradbury Grange, Whitstable for four years which she thoroughly enjoyed. She built positive relationships with the carers and staff who treated her with thoughtfulness and respect, always finding time to chat and take an interest in her family and life stories. She was well

cared for, always treated with consideration. Any concerns were swiftly and positively dealt with. Above all, the dignity, love and kindness shown in the last few weeks of her life was outstanding. Everyone demonstrated such sympathy and compassion to Mum and the whole family; it was beyond our expectations. Thank you Bradbury!

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your lovely compliment, which has been shared with the team. It was an absolute pleasure to care for your Mum, who we all adored and who is missed very much by all at Bradbury Grange.

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