MHA in Lancashire | 5 Care Homes

Review of
Pennystone Court
from L S (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Over the next couple of months my mums dementia had gotten to the stage where she could no longer live independently at home. After some difficult times in hospital and in short term care mum has now moved into Pennystone Court Blackpool. I have been in many care homes through my professional life and

I can honestly say Pennystone Court as an environment is perfect for my mum, very homely, food is great, room very comfortable. The best thing about Pennystone however is the staff, management team and exceptional care. Mum is happy settled and has things to do. I cannot thank the staff enough for what they have done for my mum (and me) over the last few months.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thannk you so much for your kind review of our home, i will pass your feedback onto the team

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Review of
Starr Hills
from S B (Son of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

My father has been in Starr Hills in Ansdell for 14 months. He had lived independently until the age of 93 with some help from family and carers.
We moved Dad in initially for respite care as we were going on holiday and I worried about his wellbeing whilst we were away.
After 2 weeks Dad decided

he did not want to go home.
The home is in a beautiful building, the staff are all very friendly compassionate people.
There are lots of great activities throughout the day varying from history lectures to quizzes, musical recitals and bingo, so something for everyone.
The residents are treated with respect and dignity by all staff. Visitors can pop in at any time to visit family members.
I pop in regularly to see Dad without any problems.
Starr Hills has a welcoming friendly atmosphere. And the food looks great.
I had a tour of Starr Hills with the manager prior to Dad moving Dad in. My wife came with me and we both commented we'd live there.
Probably the best you can say.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to write a review, we truly appreciate feedback and it is an absolute pleasure to care for your dad, who is a key part of our Starr Hills community. I will share your comments with the staff team.

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Review of
Pennystone Court
from Jonathan B (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Pennystone Court for just over a year. The only word I can think of is "excellent". The care team and management are sincere carers and are very focused on the well being of the residents in the home. They have guided my mum through the difficult transition of moving to

being a care home. The home is spotless and the catering provides both variety and balanced nutrition. It's clear that the team at Pennystone cares about the dignity of each individual and are constantly adding to the "experience" from the wide range of activities that are provided, and special touches such as baking a birthday cake. And always with humour and patience. Being abroad, it's so reassuring to know you can contact the team and management to get updates etc. The greeting at Pennystone is always warm, which adds to the feeling that this is a family.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you so much for this excellent review I will share it with the wider team

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Review of
Heather Grange
from R B (Son of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

At 96 years old and having always lived in her own home or with my brother, we were worried about her settling in a care home. From day one the Heather Grange team made it easy for my mother. They are professional, caring and friendly at all times. Mum has had a new lease of life and is much more active

and alert than before. This is clearly due to the general environment and many social activities that she is encouraged to join in. She loves the place and people.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Review of
Starr Hills
from Gary H (Son of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

Great advice and assistance from the team in making decisions for our Mum over the Christmas period.
The care received ongoing is really close and personal.
Mum has been extremely well looked after since making the huge decision to leave the family home, where she was struggling to cope with everyday

duties, she is very settled and happy there.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your kind words and taking time to write a review. It is a pleasure to look after your mum and to see what a wonderful Christmas she had. We always aim to assist families in whatever way we can as the transition into a care environment can be a very stressful time for everyone involved. I will pass on your comments to the team.

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Review of
Starr Hills
from Lynn G (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Mum was reluctant to move to residential care. Starr Hills provided the perfect starting place.
The caring team worked hard to make sure that her needs were met and were definitely the right fit for someone starting on their residential journey.
The environment and activities helped her to settle

and the staff were helpful in outlining her needs.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for taking the time to complete a review. Your feedback is important to us. It is a pleasure to care for your loved one and I will ensure your comments get passed onto them.

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Review of
Starr Hills
from Steven H (Son of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

The care and attention shown to Mum by all the team, care, admin, kitchen and facilities at Starr Hills is top notch. They have taken time to listen, observe and respond to her individual needs and go out of their way to encourage her to participate in activities and socialise with other residents.

It's evident that the staff talk to each other about and for the benefit of residents daily life. My wife commented that residents are treated as guests.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for taking the time to complete a review. Your review is important to us. It is a pleasure to care for your loved one and I will ensure your comments get passed onto them.

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Review of
Aughton Park
from Jennifer M (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been at Aughton Park for 9 years. I cannot praise the staff enough, in particular the 2 senior members of staff and administration. The manager deserves praise. They have been at the home throughout my mother's stay, keeping her safe during the pandemic and often going far beyond what

is required. The chaplain and his wife also do great work with the residents. I only hope the newly appointed business manager does not try to make too many changes and can maintain the wonderful staff that make this such a good home!

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Review of
Starr Hills
from M A (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My mum had a serious medical problem in December and this was dealt with professionally and with kindness. One of the senior carers even called me to find out how I was feeling after the event. The staff are always friendly and kind and this makes a huge difference. I feel safe leaving my mum in their

care.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your feedback and for taking the time to write a review. We aim to care for families as well as our residents and when they are poorly it affects us all. I will pass on your kind words to the team.

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Review of
Starr Hills
from Julie H (Daughter of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad moved into Starr Hills in October after a period of time in hospital. We cannot believe how much he has improved. His health and general wellbeing is even better than before he was admitted to hospital. We believe this is all down to the excellent care he has received. Nothing is too much trouble

for the carers. They truly go above and beyond. They are all so kind and caring with a smile on their face the whole time. They are like family to my dad and we will always be grateful for what they have done.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your kind words and taking the time to complete a review. Our staff are truly dedicated to providing excellent care and it has been wonderful to see your dad improve in physical health and mental well-being since he has come to Starr Hills. I will ensure staff are aware of your comments.

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Review of
Starr Hills
from J H (Friend of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Staff very resident focused, treating all as a family whilst caring for them. Social activities very inclusive with plenty of variety. Continually challenging aspects to move forward. Food and rooms are excellent.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your comments. Feedback is extremely important to us. It is a pleasure to care for your loved one.

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Review of
Starr Hills
from Claire F (Daughter of Resident) published on 5 December 2024

Submitted via Postal Card • Report

Overall Experience

My Father has been treated as an individual. Warmth and friendliness has been shown by the staff and to ourselves - my husband and myself. A positive atmosphere prevails! Availability of newspapers from Lancashire and magazines.
Rooms bland - need a little colour. Food much homemade soup - sardines,

maceral, trippers, and more vegetables; leeches, spinach, broccoli, courgettes, and salads. Less sugary items.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your review. Your feedback is much appreciated. It has been a pleasure to care for your father at Starr Hills.

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Review of
Pennystone Court
from Christine R (Daughter of Resident) published on 23 October 2024

Submitted via Postal Card • Report

Overall Experience

I have been very happy with every aspect of Mum's care at Pennystone Court. Mum has mixed dementia and was a resident with Pennystone for three years until her health required nursing care. The building is modern, recently refurbished, and secure. The caring team are professional, respectful, and patient.

The accommodation and public areas are kept to a very high standard of cleanliness. Mum's personal hygiene was well catered for with freshly laundered bedding and clothes. There was an excellent choice of fresh food from the kitchen, a food hygiene rating of 5. The in-house hair and nails salon is excellent. The entertainment and activities are varied inclusive and numerous. A lovely sunny and secure outdoor area is available. I would recommend PSC to any person in need of residential care.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you for your review. I will pass on your feedback to the team.

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Review of
Pennystone Court
from Michael F (Husband of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

This care home must be the best in the country, the staff from the care workers to the management are top class, and nothing is too much trouble for them, they have helped both my wife and myself through these difficult times.
Thank you Pennystone Court.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you for your excellent review, I will pass on the feedback to the team.

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Review of
Pennystone Court
from L H (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

My Mum has now been a resident at Pennystone Court for six years. Overall that time she has been extremely well cared for and looked after by the wonderful carers who have become like my extended family and to whom I am very grateful. They work very hard over long shifts to keep the residents clean,

tidy, and well-dressed. Medication is strictly monitored and if there is a health problem a doctor or district nurse is called in immediately. All rooms have recently been refurbished and are kept lovely and clean. The home is managed extremely well and excellent meals are served. Activities, church services, and events are arranged. It is a first-class care home run by people who care very much for the residents.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you so much for your excellent review, I will share this with the team.

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Review of
Pennystone Court
from J C (Daughter-in-law of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

From our initial visit to Pennystone, it was a very easy decision that this was to be our choice of care home. The staff was immediately welcoming, answered all our questions, and professionally assisted the needs of my Father-in-law. The premises are immaculate and the highest standards of cleanliness

and care are maintained with regular checking of all residents, addressing any requests immediately in a friendly professional manner. Activities are in abundance providing stimulus and entertainment with occasional visit 'stars' and even off-site visits when staff give willingly of their days off to help out and ensure the highest level of enjoyment and safety. Pennystone Court is a happy home with a wonderful sense of connectivity. Above all, my Father-in-law is happy here.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you for your feedback, we will pass this on to the team.

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Review of
Pennystone Court
from S L (Daughter of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been at Pennystone for 3 months now and has settled so well. She is happy, and entertained with excellent daily activities. Her room is always clean as are all the rooms. I'm more than happy with the support she gets from all the staff. The staff are amazing, helpful, and cheerful. Mum likes

them too. It's made a very difficult decision so much easier for us, knowing she's happy and well looked after. Thank you.

Reply from Elizabeth Robins, Home Manager at Pennystone Court

Thank you so much for your feedback, we will pass this onto the team.

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Review of
Starr Hills
from Althea A (Daughter-in-law of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

A wonderful care home that is just that - a home full of care for all the residents. The activities are varied, stimulating and enjoyed by residents and visitors alike. We really appreciate all the musical activities and the attractive gardens with several places to sit, even in variable weather. Finally,

the encouragement for interaction and forming friendships between residents is great.

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Review of
Starr Hills
from Jennifer B (Mother-in-law of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

The resident is happy there. The staff are friendly and helpful and kind. There are lots of interesting activities going on. We enjoyed the history talk and organ playing. The resident has made some friends. The food looks interesting and smells good. The gardens are pleasant. The staff were awake and

were out there and gave us tea.

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Review of
Heather Grange
from E A (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

If you are looking for a beautiful, clean care home with friendly, caring, knowledgeable and professional staff then take a look at Heather Grange. From the moment we looked around the home we knew it was the best home for my dad to stay to keep him living well with dementia. During his time there he

enjoyed lots of the activities and outings. All the staff were always very supportive and welcoming to the family, especially to my mum who visited my dad most days. We were always updated on how he was doing and when needed they arranged for all his health/medical needs to be treated by the nurse/GP who visited the home. Whilst there, my dad enjoyed a drink of his favourite tipple and a singalong to many of his favourite songs. Being cared for at Heather Grange meant that my dad had the best possible care away from his own home in his later stages of dementia. Thank you to all the hardworking staff for all they did for my dad and family, especially the care and love shown during his final days.

Reply from Kim Thompson, Home Manager at Heather Grange

Thank you for your kind words and for taking the time to review us. I will pass your comments onto the staff team.

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Care Homes Owned by MHA in Lancashire

MHA Locations in Lancashire (5)

MHA Reviews in Lancashire (416)

Pennystone Court

Starr Hills

Pennystone Court

Heather Grange

Starr Hills

Starr Hills

Starr Hills

Aughton Park

Starr Hills

Starr Hills

Starr Hills

Starr Hills

Pennystone Court

Pennystone Court

Pennystone Court

Pennystone Court

Pennystone Court

Starr Hills

Starr Hills

Heather Grange

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