MHA in Leicestershire | 1 Care Home

Review of
Aigburth
from B T (Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Since moving in, I have felt comfortable. My room has been personalised to how I want it. The staff are very nice to me and I feel comfortable talking to them. When I need assistance the staff are always available. If they can't help straight away they come back when they can. They were kind to me when

I was not feeling well.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind words. We are pleased to hear that you are happy with the care provided and hope to continue to provide you with a great service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from H H (Regular Volunteer) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Aigburth is a truly exceptional home, the atmosphere of loving compassion surrounds you as you enter. Caring is the staff's top priority no matter how frail, ill or cognitively impaired each resident is treated respectfully, lovingly and with good humour. This enables residents to function to the best

of their remaining abilities as they are being consistently supported by staff performing at their very best too. It's not only a privilege but also a source of joy to spend time in the company of the residents and staff here at Aigburth and I write this having visited many other care homes both in this city and county and in other parts of England too. A resident wrote in the home's New Year magazine 'Soon settled into the routine of the home, enjoying the activities including storytelling, exercise, music etc. I have chatted and made friends with many staff and residents. A relative wrote 'We couldn't have chosen better it is a lovely home with beautiful gardens. The staff are amazing.'

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for taking the time to submit this review for our home; we are pleased to hear how happy you are with the care that we provide for your parents. All feedback is most welcome and your kind words will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from Tracey H (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Well, where to begin - since last September, both my parents have been residents at Aigburth Care Home. I have to say the place is outstanding. It is very well maintained and is always clean and tidy. The rooms are spacious, clean and all rooms have a view of the gardens.
The care that is provided

is amazing, and the staff treat the residents with care, compassion, respect and dignity. All members of staff are very friendly, and welcoming. There are lots of activities each day, and everyone is encouraged to join in. Each day the residents receive a newsletter that provides facts of the day, jokes, and a quiz. Residents also receive a daily menu where they can choose what meals they would like.
There are various areas where you can sit with your loved ones, such as the beautiful gardens, decking area and a foyer where refreshments are available.
I would highly recommend this care home to others.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you so much for taking the time to submit this review for our home. All feedback is most welcome and your kind words will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from N G (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Mum has been in Aigburth for just over a year. She is settled and we know most of the staff by name and all by sight. Mum's mobility is deteriorating but I'm confident Aigburth will be able to respond as required.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you so much for taking the time to submit this review for our Home; we are pleased to hear how happy you are with the care that we provide for your mother. All feedback is most welcome and your kind words will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from Elaine H (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

As the resident's daughter, I am very pleased with the care they are receiving and feel that the resident's needs are being met. I also appreciate the communication with the staff about the welfare of my father.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you so much for taking the time to submit this review for our Home; we are pleased to hear how happy you are with the care that we provide for your father. All feedback is most welcome and your kind words will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from L B (Relative of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The staff at Aigburth are all very friendly, irrespective of their role. There's a lovely atmosphere and lots of laughs. There are many activities organised for the residents such as gardening club, games, crafts, music performances, day trips out, coffee mornings, and more. There are good menu options

and regular snacks.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind review. We are so pleased that you are happy with the care at Aigburth. We do our very best to ensure there is a happy atmosphere, both for the residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from G B (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My mother has been a resident at Aigburth for over 9 years and I do not think I could have found a better home for her. She had a major stroke from which she made a poor recovery, is wheelchair- bound and in recent years developed vascular dementia. She has lived on all 3 floors of the home, moving

as her care needs have increased and staff have continually and sensitively reviewed her care requirements involving Mum and myself throughout. Staff encourage Mum to join in with the regular and full programme of activities as she wishes and is able. Her health and well-being are well-monitored.
Mum feels safe and secure with the routine provided, truly cared for, and especially enjoys the variety and quality of the home-cooked food and beautiful gardens. The home is very well-managed and run by a caring and happy staff team, many of whom have worked there a long time. There is also extra excellent support provided by dedicated volunteers.
I would highly recommend!

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you so much for taking the time to submit this review for our Home; we are pleased to hear how happy you are with the care that we provide for your mother. All feedback is most welcome and your kind words will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from Adrian P (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Excellent care of residents with compassion, dignity and professionalism.
Concerned attitude amongst the staff and this is reflected in the spirit amongst the residents. Excellent hygiene and safety standards.
Welcoming attitude to relatives and visitors.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for taking the time to submit this review for our Home; we are pleased to hear how happy you are with the care that we provide for your mother. All feedback is most welcome and your kind words will be shared with the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from H L (Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

I was warmly welcomed into Aigburth at short notice on the 23rd of May 2024 after a spell in hospital. 7 months later I'm still here! Aigburth is a lovely place but would just like to say the following - It would be nice if dining tables were always set with pepper and salt and napkins to see hunting

around. It would be nice if tea and hot food was always piping hot.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind words. We will take your comments on board and hope to continue to provide you with a great service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from Ruby C (Resident) published on 13 January 2025

Submitted via Postal Card • Report

Overall Experience

In March my two daughters were informed that the home wanted to change the Kingfisher floor to an all-dementia floor and would like me and four or five other residents to move to Treetops. After being on Kingfisher for three years it was a little traumatic but having viewed what would be my room I agreed.

I was able to move items of furniture etc with me and all went well.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for taking the time out to write us a review. I am sorry to hear that it was a traumatic time for you. I'm pleased the move went well in the end. We hope to provide the best service for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from G C (Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience

The administration manager is always helpful and available in need. I find the majority of staff understand my willingness to help. The handyman is always happy to help unless he is very busy, he will help the next day. I enjoy the variety of activities offered, whether we want to attend or not. Personally,

for me, the three very good meals are too heavy. I appreciate the freedom to bring any pictures and have them put up in my room and bring in my own furniture that I choose to.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your lovely review and kind words. It is good to hear that you feel well cared for and it is a great pleasure to look after you in our home. We hope to continue to offer the best service to you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from Lucy W (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Sadly my mum wasn't at Aigburth for long - but in the time she was there, she was looked after with care and dedication. When she became very poorly, the whole team showed compassion and caring not just to her but to all our family. I would have no hesitation in recommending this care home to others.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind words, it is much appreciated by all at Aigburth. It was a pleasure to look after your mum, she was a lovely lady and we all miss her dearly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from Stephen T (Son of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

I am very impressed with the care my mother receives at Aigburth and she has been here for three years now. I feel as a relative that I get on much better with the staff now compared with 2021 but to be fair there were a few months when Covid caused visiting regulations to be rigidly enforced. There

is quite a bit of camaraderie among the relatives and I welcome the opportunity for relative meetings on a regular basis. Our family have known Aigburth since it opened.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind review. We are so pleased that you are happy with the care at Aigburth. We do our very best to ensure there is a happy atmosphere, both for the residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from J B (Stepson of Resident) published on 24 September 2024

Submitted via Postal Card • Report

Overall Experience

My stepmother spent the last 8 weeks of her life at Aigburth. She was treated with dignity and respect throughout. The staff communicated very well with the family, helping to take informed decisions at critical times.

Reply from Naeema Adam, Home Manager at Aigburth

Thank you for your kind words, it is much appreciated by all at Aigburth. It was a pleasure to look after your step-mother, she was a lovely lady and we all miss her dearly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from Simon T (Son of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

I could not be more happier with the care that my mum receives at this care home. I could not recommend this home enough to anybody it is outstanding. 100% recommendations for me, for example, my mum always looks clean and well dressed and always looks happy even with dementia.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind words; it is much appreciated by all at Aigburth. We are so pleased that you are happy with the care at the home. We are honoured to have your lovely mum with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from J R (Daughter of Resident) published on 19 June 2024

Submitted via Website • Report

Overall Experience

My mother enjoyed the show with the magicians at the end of May. They spent a long time interacting with the residents (and staff) in a way that made everyone feel included and they remembered the names of those they had spoken to.
Mum has been able to recall the fun she had even a couple of weeks

later.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from L G (Sister of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

The staff are very caring and do their best to look after the residents who all have advanced dementia. There is a nice atmosphere when I visit, often there are birthdays to celebrate and a cake is provided. I can’t think she would get this care at another home.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind review. We are so pleased that you are happy with the care at Aigburth. We do our very best to ensure there is a happy atmosphere both for the residents and also, their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from J M (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

So many good things to say about Aigburth. Staff are very friendly, good team spirit, great atmosphere, lots of laughs. There are lots of activities organised for the residents such as gardening club, games, crafting, music performances, day trips out, coffee mornings, and so much more. There are lots

of tasty meals, good menu options from which the residents can choose. Good cleaning regime, spillages are quickly cleared away. Purpose-built as a care home, wheelchair accessible, wide corridors, every room is en-suite with a great garden view, with light and airy communal areas. Visitors are always made to feel welcome no matter what the time of day, you can even enjoy a meal with your loved one. We are so glad we chose Aigburth.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind review. We are so pleased that you are happy with the care at Aigburth. We do our very best to ensure there is a happy atmosphere both for the residents and also, their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from H T (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

Friendly, caring atmosphere. Great facilities and the most beautiful gardens.
The staff are welcoming and approachable. Mum has been supported in maintaining as much independence as possible whilst also having help whenever necessary.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your kind words. We will share your review with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Aigburth
from John R (Nephew of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

I have always been very satisfied with the way Aigburth have cared, over 9 years, for my aunt. The facilities are first class and the care excellent, especially over the last few months when my aunt has been extremely frail. They communicate well with my brother and I. I was disappointed that there

was no MHA home for my mother to go into and Aigburth compares well with with the one she is in now, which itself has 5 stars.

Reply from Naeema Adam, Administration Manager at Aigburth

Thank you for your lovely review. We are so pleased to hear the lovely comments, which will be shared with the team. It is very much appreciated and we hope to continue to provide the best service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Home Owned by MHA in Leicestershire

MHA Locations in Leicestershire (1)

MHA Reviews in Leicestershire (103)

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Aigburth

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers