MHA in Nottinghamshire | 1 Care Home

Review of
The Herons
from Patricia D (Daughter of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff were always helpful and friendly, and nothing was too much trouble. Mum was always treated with respect. She always looked well cared for. When she was ill she was always treated with dignity, as were her family. The home always had a nice atmosphere and staff and residents were always happy.

Would recommend the home.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you so much for taking the time to leave a review and your kind words. Mum was a big part of our Heron's family, as were you and are both missed by us all. We really appreciate your positive comments and will feed this back to the team. Sending love to you and all your family.

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Review of
The Herons
from John G (Son of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

Friendly staff who have been kind to my mum. Plenty of fun activities throughout the week. A high standard of care that makes my mother feel safe. I've always been kept up to date on how my mother is especially her health.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you for taking the time to complete a review and acknowledging the quality of care our incredible team deliver. It's a pleasure supporting your Mum and having you all as part of The Herons family.

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Review of
The Herons
from M D (Son of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum was admitted to The Herons Care Home some 6 months ago with unspecified dementia. She was a very active woman but unfortunately the dementia was aggressive and she passed away peacefully in December. During the time being cared for The Herons staff were amazing when looking after my mum but also

helping our family through this terrible experience. The care home is clean, friendly and very functional. We cannot praise everyone enough for the care, information and how much love and attention they gave to my mum. Thank you everyone.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you for your lovely review, your Mum was a very special lady who will be sadly missed by us all. We are so grateful that you chose The Herons, it was our pleasure to care for your Mum and welcome you all to The Herons family. Your Mum will always be in our thoughts and prayers, sending love to you all.

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Review of
The Herons
from P P (Son of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent facility. Staff are all outstanding in carrying out their duties.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you for your lovely review. I'm so please you see what an incredible team we have at The Herons; your feedback is so important to us. Thank you to you, and your family for all your support.

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Review of
The Herons
from V D (Son of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been at The Herons since February. I can't say enough good things about this place. The Herons has everything you could hope for, for a modern care home, yet retains a homely feel. Spotlessly clean and amazingly friendly and helpful staff. My dad is so well looked after here, it's been a

massive weight lifted off me. They work so hard here, but still make time for a chat. Keep up the great work, and thanks for looking after Dad.

Reply from Loren Rosebery, Home Manager at The Herons

Thank you for this heart-warming review, our relaxed and homely feel is something we pride ourselves on at The Herons. Your Dad is such a lovely gentleman and he is an extremely popular resident here at The Herons, he makes us smile every single day and he is always there to provide us with a tale or two. We feel extremely lucky that you chose to make The Herons his home. We really appreciate you taking the time to write this review and I will ensure staff are made aware of your high praise of them.

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Review of
The Herons
from Alison C (Daughter of Resident) published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience

Everyone at The Herons is amazing. Mum couldn't be in a better place. Mum's room is lovely, the common areas are great. The food is great, I've been able to have lunch and tea with Mum on a few occasions. I love the jam sponge!
I don't get to visit Mum very often so it's very reassuring to know she's

in safe hands.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you so much for your kind words, your mum is a wonderful lady, The Herons wouldn't be the same without her.

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Review of
The Herons
from Jane S (Daughter of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

Following a positive and highly praising recommendation of The Herons, I felt confident that the home and its staff would meet my father's changing needs. How blessed and relieved I feel that he has now become a permanent resident. A weight has been lifted from my shoulders knowing that he is safe,

happy, and well. When I visit I am pleased to see that my dad has company, is brighter, and stimulated by the varied planned activities. After living at the home for 2 months he is more settled than I had anticipated, always clean, smartly dressed, and certainly very well fed. Thank you to every member of the staff team who make The Herons such a happy place to be.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. I am so glad you feel confident with us. I will share your lovely review with the staff team.

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Review of
The Herons
from Sarah S (Daughter of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

My father's recent respite stay led to him becoming a permanent resident. He has settled well and formed friendships. I love the fact that I am able to visit at any time. The staff are always warm and welcoming. I follow social media posts which enable me to see the great variety of fun activities on

offer.
Events provide an opportunity to gather with others e.g. the summer fair and the upcoming scarecrow festival. My father is treated with respect and love and I trust those who have chosen to care for him.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. I am very pleased that you feel your father is treated with respect and love, and that you trust us.

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Review of
The Herons
from Robert P (Resident) assisted by family/friend published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

It seems as though I've been here forever. I think that my room is ideal. I suppose I'm lucky to have a ground floor room with an open outlook. I think the staff are very caring without being overpowering. The meals are of a good quality and sufficient in content to satisfy my appetite. The activities

have been chosen very sensibly to accord with people's ailments and limitations. The staff and other residents are of a friendly nature and this helped me settle very quickly into the environment provided.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. I am so glad you feel happy and settled here, we love having you. I am very pleased that you feel the staff team are warm, welcoming, and most importantly that you trust us.

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Review of
The Herons
from Judith I (Daughter of Resident) published on 4 May 2023

Submitted via Postal Card • Report

Overall Experience

We cannot thank The Herons enough for the excellent care that they provided for my mum, who lived at the home for nearly three years. The staff and residents become one big family, creating a positive and upbeat atmosphere. The end-of-life care my mum received in particular was more than we ever could

have hoped for; she was shown such love, dignity and affection. We would fully recommend The Herons to anyone who has a loved one in need of care.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you so much for this lovely review. It should be us thanking you, you and your family are special people. You gave The Herons so much of your time and helped to make every occasion special. The whole team miss your mum, you, and your family.

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Review of
The Herons
from Paul R (Son of Resident) published on 14 April 2023

Submitted via Website • Report

Overall Experience

I'm sorry it's taken a while to write this review; it's inexcusable because the care my mum received in the final months of her life was fantastic. From the manager through to every single staff member, caring for the residents is their absolute priority. I really can't praise The Herons enough. Most

importantly, it's a happy, caring place, and you feel that from the moment you go in the door. Thank you, thank you, thank you; I would recommend this home to anyone.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for taking the time to provide feedback. I will ensure that your kind words are passed on to the whole team. Your mum was a lovely lady, like mother like son.

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Review of
The Herons
from G C (Son of Resident) published on 21 March 2023

Submitted via Postal Card • Report

Overall Experience

Cannot speak too highly of the care my mum got in The Herons. Nothing was too much trouble for them and all the staff were very caring, conscientious and courteous.

Reply from Vicky Humphrey, Home Manager at The Herons

Your mum was a pleasure to care for, she was a kind and gentle lady. Thank you for your kind words.

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Review of
The Herons
from A S (Niece of Resident) published on 23 February 2023

Submitted via Postal Card • Report

Overall Experience

When my aunty passed away I found that all the staff at the Herons Care Home were so caring and considerate. Nothing was too much trouble and they were so helpful. Thank you.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your lovely review. Your aunty was always full of character and will be greatly missed here at The Herons, she touched the hearts of many people over the eight years she was here with us. Sending our love and support to your family at this difficult time.

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Review of
The Herons
from Paul S (Son of Resident) published on 20 December 2022

Submitted via Postal Card • Report

Overall Experience

My father was given excellent care by all staff. We could not have wished for anything better. The staff were caring and helpful and we were greeted always with a smiley face. The food was excellent.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. Your father was a lovely man and full of character. It was a pleasure and a privilege to care for him in his last few weeks.

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Review of
The Herons
from Ruth B (Daughter of Resident) published on 21 October 2022

Submitted via Postal Card • Report

Overall Experience

Mum was only a resident in The Herons Care Home for just over a month during which time all the staff involved with looking after her were kind and attentive. When she passed away the staff were equally kind to us as a family. We will always be grateful for making her last few weeks as comfortable as

possible and for the care and kindness they showed her. Thank you.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. Looking after your mum was a pleasure and a privilege.

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Review of
The Herons
from Claudette H (Daughter of Resident) published on 11 October 2022

Submitted via Postal Card • Report

Overall Experience

I have been very pleased with the care of the residents and the activities held to engage the residents mentally and physically. The volunteers have been particularly good with regard to the recent death of the Queen. The rooms are fabulous, meals are of a good standard and my father is always very

smart and clean looking.

Reply from Vicky Humphrey, Home Manager at The Herons

Thank you for your kind words. It is always a boost to morale to know that we are doing a good job.

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Review of
The Herons
from Andrea H (Daughter of Resident) published on 19 August 2022

Submitted via Postal Card • Report

Overall Experience

Very nice friendly home, lovely staff. Mum always says the food is very nice.
I feel very reassured she is safe, happy and being looked after. 5 star!

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Review of
The Herons
from Jeanette W (Niece of Resident) published on 2 August 2021

Submitted via Website • Report

Overall Experience

Our aunt was a resident at The Herons for over two years. We spent some time looking at care homes before deciding on The Herons and never regretted our decision. The staff were always friendly and attentive, the home was kept clean and the food was of good quality. There was a variety of activities

and all opportunities for special events were celebrated. Our aunt chose not to take part in many of the daily activities but was always given the opportunity and she enjoyed her interaction with many of the staff. We were pleased with the way the home managed the covid situation ensuring adequate supplies of PPE and their attempts to protect the residents as well as possible. It was unfortunate that some residents did contract the virus but we appreciate it was a very difficult time for the staff to manage. Our aunt became ill and it was obvious that she had limited days to live during restricted visiting times. The staff allowed close family to visit for however long they wanted.

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Review of
The Herons
from Yvonne A (Daughter-in-law of Resident) published on 3 June 2021

Submitted via Website • Report

Overall Experience

My mother-in-law was a resident at The Herons for 16 months until her death in February 2021. The staff did a wonderful job of helping her to cope with increasing infirmity and encouraging her independence which was really important to her and to us. She enjoyed doing a whole range of activities and

particularly appreciated the weekly church services. Her care always felt like teamwork between ourselves and the staff with her needs and wishes kept front and centre. During the lockdown, the staff went above and beyond to keep residents safe and keep their spirits up. Lockdown birthdays were still made special and a huge effort went into helping family and friends to stay in touch. The end-of-life care they provided was exceptional, she was looked after with dignity, professionalism and most importantly, a great deal of love. We were able to make visits and were also very well supported by that same love and care. We could not have asked for more and think that The Herons is a really exceptional care home.

Reply from Rachael Simpson, Home Manager at The Herons

Many thanks for your kind review and lovely comments which will be shared with the team, it is very much appreciated.

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Review of
The Herons
from Lynne F (Daughter of Resident) published on 9 November 2020

Submitted via Website • Report

Overall Experience

My Dad lived at The Herons for 2 years, and he was extremely well cared for the whole time until he passed away last month.
The whole team are a credit to MHA, from the maintenance man to the carers to the management team. I got to know quite a few of the staff and they all gave me a friendly welcome

when I visited before the lockdown. Then during the lockdown, the communication from the team in the office is brilliant, they update the families on all the activities they are putting on for the residents, and send regular emails about any changes that are being put in place to ensure the care is maintained at the same high level.
The team give a real sense of being a family, nothing is too much trouble for their residents. And this has continued over the last few months even when they have been under a lot of pressure. They work very hard to make sure everyone is safe.
I can't thank them enough for the care they gave to my Dad.

Reply from Kate Prince, Home Manager at The Herons

Thank you so much for your lovely review. We have worked so hard this year to try and ensure relatives still feel part of the home despite the restrictions, it is an incredibly difficult time for families. It was a pleasure to know, and to care for your father. We wish you and your family the very best.

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