MHA in Suffolk | 2 Care Homes

Review of
Norwood
from Peter Z (Husband of Resident) published on 18 February 2025

Submitted via Website • Report

Overall Experience

I would to thank all the staff at Norwood in Ipswich for their care and attention to my wife.
All the staff are pleasant and efficient and do their utmost to make life interesting and comfortable
for the residents.
The home is well-run and clean and the menus are varied, nutritious and suitable.
I

have no worries or concerns when leaving after a visit that she will be well looked after and happy.
Many thanks for all your dedication.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for taking the time to leave a review of your experience, we are so pleased that you chose us to take care of your wife. I will share your comments with the team, thank you again.

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Review of
Norwood
from Reg W (Brother of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I am writing to say thank you for the care you have given to my sister. I have only been able to visit her once a year, as I live in Shrewsbury, but each time I have visited, she has said how grateful she has been for her opportunity to live in a Methodist Home.
My daughter has been equally impressed

by the consideration you have given to my sister and how it has been the little things that have helped her to live as active a life as possible with her eyesight problems as she reached the end of her life on earth.
I know that she could be a rather 'fussy' person with strong views but despite that, I know that she was appreciative of your care and I want to add my thanks to all of the staff who had contact with her.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind review, we spent many years caring for your sister, she was very much part of our community, I will share this with the whole team, we are very grateful.

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Review of
Norwood
from D B (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

Very compassionate care for my Mum at the end of her life.
Throughout Mum's stay at Norwood, she had always been treated extremely well and she never complained about anything, which we were very pleasantly surprised at!
Well done Norwood, you should be very proud.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review, it is really appreciated. I will be sure to pass your message on to the care team.

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Review of
Norwood
from T P (Husband of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My wife has suffered from Alzheimer's for many years and is now a resident at Norwood. She is quite contented living there and is well looked after. Whenever I visit there are always staff around to help if needed and my wife is always kept clean. The staff are all very friendly and helpful. There are

entertainments and activities throughout the week.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to Safety/Security, Rooms and Value for Money.

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Review of
Norwood
from Cathy A (Sister of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My brother moved to Norwood in March 2022. He has received very good care and is very happy with all of the staff members who are very patient and kind. He needs some additional care and this is provided with no problems at all.
He likes to sit and watch TV all day, which to be honest is all he did

at home, so he is happy that he can continue to do that. I would prefer that he walked more and joined in the various activities of which there are many, suited to all interests, but he has never been very sociable and persuading him to do something he doesn't want to do has always been an uphill battle.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to Overall Experience, Safety/Security, Rooms and Value for Money.

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Review of
Norwood
from Zoe W (Daughter-in-law of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My father-in-law has settled in well and is very happy. He says the food is very good and he enjoys a glass of beer with his lunch! The staff are all excellent and very approachable. Communication is also excellent.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to, cleanliness, activities and value for money.

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Review of
Norwood
from T T (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

Norwood is an excellent care home. From the initial visit, the welcome Dad received when he moved into the Norwood and the kindness and respect shown to him by ALL the staff regardless of their role was exceptional. It was always a relief to know he was being so well looked after. I will forever be

grateful for not only the care given to Dad but for the support I received during his end-of-life care. You are a team of lovely caring people. Thank you.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your review. I would be very grateful if you could visit somebody from the management team during your next visit. I would like the opportunity to discuss how improvements can be made following your review in relation to food and drink, and rooms.

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Review of
Norwood
from Patricia M (Wife of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

My husband is being very well cared for by the carers who are all friendly, helpful and competent. The food is excellent and there are activities most days for the residents to enjoy if they wish to. When my husband requested a doctor's visit, this was arranged for the following week. As his wife, I

can visit at any time of day and am always welcomed by the care staff.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for leaving a 5-star review, it is much appreciated.

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Review of
Norwood
from Clare B (Daughter of Resident) published on 16 August 2024

Submitted via Website • Report

Overall Experience

My mother moved to Norwood in January 2021 during Covid lockdown. From the moment we were met by staff at the door when we dropped her off there, to her death in March 2024 we have nothing but praise for this care home. I am a retired GP with experience working with staff at care homes and I was very

impressed by the caring ethos of Norwood managers and staff. Mum was treated with dignity and respect, and her dementia was managed with calm reassurance and loving cajolment at times of anxiety. We were informed of any falls and injuries and these were always managed appropriately with ambulance and GP involvement as required. During her eventual decline over a 3 week period the care she received was exemplary. Well done to all staff at Norwood!

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, it was our absolute pleasure to have cared for Mum, we are lucky you chose us. I will pass your comments on to the whole team.

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Review of
Norwood
from David B (Son of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My mother came to Norwood Ipswich at the beginning of June 2024 for a trial period. She is wheelchair-bound and aged 90. We the family have appreciated all the staff, their caring attitude and great patience. The quality of the food is excellent and having a communal dining room is so nice after Mother

has spent years dining alone. There is a full and varied program of activities available which our mother does make use of.
My sister is a professional caterer at another care home and has also been very impressed.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your kind words, we are so pleased Mum is happy and settled here at Norwood. I will pass your comments on to the whole team.

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Review of
Norwood
from Ann S (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

Norwood is a fabulous Care Home and I would thoroughly recommend it. From our very first visit we were extremely impressed with all members of staff - from the home manager right through to all the carers, activity leader, laundry staff etc. They were professional, friendly and helpful. Sadly my mother

was only in the home for a short while, but we are so grateful that her final days were happy and she was so well supported. Thank you to each and every one of you.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you very much for choosing Norwood and your lovely comments, I will share with the whole team.

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Review of
Norwood
from Debbie P (Granddaughter of Resident) published on 31 May 2024

Submitted via Website • Report

Overall Experience

We needed to find respite care for my very elderly and vulnerable grandmother.
As we walked in for our visit we immediately felt the calm and restful atmosphere - it felt cosy and comfortable. The carer showing us around knew all the residents and could tell us why they weren't in their rooms because

she knows the residents and spends time with them. We got a real sense that the staff knew the residents and cared about them. This held good for the entire stay. My nan is comfortable, safe and extremely well cared for. They respect her privacy and independence where possible. There are daily activities for her to take part in if she wishes - mostly music focused which she loves.
It is difficult to trust 'strangers' with the care of a much loved family member but I am extremely happy with the choice to use Norwood. When we cannot be there we feel confident that my nan is very safe. I cannot recommend Norwood, the leadership team and the staff highly enough.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review, we are glad you chose Norwood. I am so pleased that your grandmother has chosen to stay with us permanently. I will share your comments with the team.

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Review of
Norwood
from Pam M (Daughter of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience

Mum has been living at Norwood for over 3 years now and continues to be treated with the utmost respect, care and kindness from all of the friendly team of staff. I highly recommend Norwood because every person working there, whether it is for laundry, catering, management, admin, nursing, caring, activities,

cleaning, maintenance etc. all create a welcoming relaxed atmosphere for Mum and all her visitors. Their care helps Mum feel safe and to 'live well' with dementia. The support given to me is much appreciated too. The staff keep family informed of any issues and demonstrate professionalism, positivity and patience. Mum particularly enjoys the numerous activities, especially music in the beautiful lounge area. The family can relax knowing Mum is well looked after. Thank you.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely review, it is our pleasure to care for your mum, and we appreciate all the support you give to Norwood. I will share your comments with the whole team.

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Review of
Norwood
from Richard S (Son of Resident) published on 13 May 2024

Submitted via Website • Report

Overall Experience

My mother has just become a resident of Norwood, having broken her arm at the age of 96 and suffering with Alzheimer's she couldn't manage at home by herself any more. Whilst offering a degree of reluctance about going into a care home she is settling in. The staff are fantastic, caring and very cheerful

even though she provides them with challenges I am sure they could do without. Even Mum acknowledges the service they provide, the facilities and the gardens are second to none. The choice of meals and the activities available for her to participate in are great.
Norwood definitely helps reduce the stress of looking after elderly parents with their knowledge, experience and care facilities, I'm really glad they had a space available when it was needed.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for your lovely review. We are very happy that you chose us to care for your Mum, and it was our pleasure to have cared for Dad too. Once again thank you, and I will share this with the whole team.

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Review of
Norwood
from R P (Daughter of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

Norwood was an extremely friendly welcoming home. Every member of staff we met, were they management, carer, laundry assistant, or maintenance, always smiled, spoke to us and did anything they could to help. We felt very reassured and welcomed by everyone.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for the positive feedback and your experience, I will share your comments with the whole team.

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Review of
Norwood
from Paul G (Son of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

My mother became a resident at Norwood in January 2024. She was instantly made very welcome and in the interim, the staff have taken the time to understand both her physical and emotional needs. The home provides numerous activities, and this, combined with the community dining and lounge areas, has

provided new opportunities for my mother to mix and have something of a social life. The staff have a very positive and cheerful approach to the unique problems encountered by their residents and treat each issue with individual care and patience.
Her accommodation is kept very clean and Mum loves being in her room. She sleeps well at night knowing that if she does need help it is almost instantly available. Visiting is available 24/7 and that the family can join her for meals is doubly reassuring. The home management are excellent in both supporting residents and relatives, providing regular updates and support.
Both my mother, and the family are very happy that they chose Norwood.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you for your lovely comments, I will make sure that I share this with the whole team, and we are very glad that you chose us to care and support your Mum.

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Review of
The Martins
from Catherine R (Niece of Resident) published on 7 May 2024

Submitted via Postal Card • Report

Overall Experience

Very satisfied with the way my aunt has been treated. She seems very happy with everything and especially the carers and we couldn't be happier knowing she is safe and well.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review it is much appreciated, and I will ensure that it is passed on to the team. Your aunt has settled in very well she is a joy to care for, it is always a pleasure to chat with her and nice to see her so happy.

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Review of
The Martins
from J H (Niece of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience

We were worried about her living there, but she is so happy, she likes it better than her house, she likes all the staff and the people that live there. She is so relaxed as she is not living on her own and she has nothing to worry about now, we are very welcome when we come to visit her.

Reply from Melanie McGarr, Home Manager at The Martins

Many thanks for taking the time to leave this review, it is much appreciated and I will ensure that it is passed on to the team. We are so pleased at how well your relative has settled in at The Martins and I speak on behalf of the team that she is a pleasure to care for; it is wonderful to hear that she is so happy and relaxed.

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Review of
Norwood
from Sally B (Daughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident at Norwood since last May 2023 - I have found the care and support to be consistent and excellent. All staff have a cheery and caring attitude, they are always helpful and willing.
When Ma first arrived she refused to do anything including leave her room apart from meals

- the staff were patient and knowledgeable on how to behave towards new residents and my mother is now comfortable with the routine of the home and often attends the home's excellent and varied activities.
Ma's room is kept in a clean and orderly manner and help is always at hand if she needs assistance with going to the loo, turning on the TV or getting out of her chair.
I am very happy my mother has found residence at Norwood.

Reply from Sarah Claybrough, Home Manager at Norwood

Thank you so much for taking the time to leave this review, and for your kind words. I am so happy that Ma has chosen Norwood. I will pass on your comments to the whole team.

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Review of
Norwood
from Maureen G (Daughter of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

My mum is well looked after she enjoys activities that the staff encourage her to join in. The activities are varied such as exercises that each resident is encouraged to do and piano sessions my mum enjoys anything related to cooking and I enjoy getting photos of her mixing ingredients. She is very

creative and likes to colour and do crafts.
The staff are thoughtful and kind and look after Mum's personal care. She has her nails painted and her hair cut.
I am very happy to recommend Norwood the menus are excellent and Mum is very happy with her room overlooking the park. If I had something to discuss staff are approachable and always kind and thoughtful.

Reply from Sarah Claybrough, Home Manager at Norwood

I am so glad that your Mum is enjoying life with us at Norwood. We are very grateful for your positive feedback. I will make sure your kind words are passed on to the whole team.

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