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Care Homes Owned by MPS Care Group

7.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by MPS Care Group

MPS Care Group Locations (4)

 

4 Care Homes owned by MPS Care Group

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St Andrew's

Church Bank, Stanley DH9 0DU 

7.2 13 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Substance Misuse
  • 45 Rooms
Highfields Nursing Home

330 Highbury Road, Bulwell, Nottingham NG6 9AF 

7.9 23 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 42 Rooms
Stilecroft Residential Home

51 Stainburn Road, Workington CA14 1SS 

7.1 12 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 44 Rooms
Rosecroft Residential Home

Westfield Drive, Workington CA14 5AZ 

8.1 10 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 51 Rooms

MPS Care Group Reviews (58)

7.6
MPS Care Group has a Group Review Score of 7.6 (7.570) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MPS Care Group must have a Review Score.

Overall Experience

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Review of

Stilecroft Residential Home

from Marie L (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The rooms downstairs are old, dated and uninviting. My mum was only there for 2 weeks, the senior care assistant was the most helpful and the night downstairs night staff would rather be sat looking at their phones than helping residents who are shouting for help. Every time we visited, some of Mum's
clothes were missing or there were ones in her wardrobe that didn't belong to her. When we moved Mum to a new place, the manageress didn't even have the courtesy to come out of her office to say goodbye.

Reply from Clare Thinnesen, Manager at Stilecroft Residential Home

Hi Marie, If I can remember rightly I finished work early on New Year's Eve and I'm sorry I did not get the chance to say goodbye. I'm pleased you felt the senior was helpful, this is good to feedback. Staff being on phones can be misunderstood, staff use handheld devices (mobiles) to document care given. I can only apologise if you have not understood this, it can look like they are on mobile phones. With regards to your mother's clothes, we do suggest for new residents that family ensure that their names are on the clothes to prevent situations like this from happening. If you are missing any clothes please let me know and I will speak to the laundry department. We are currently working on updating the home and have recently had designers in to plan the new design, starting with the bottom unit, this is to ensure the home is welcoming to all residents and visitors. Thank you for your review and if you require further correspondence, please contact Stilecroft Residential Home.


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Review of

Stilecroft Residential Home

from W A (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has had dementia for a few years but began to decline quite rapidly. After a stay in the hospital, she was discharged to assess to Stilecroft. Hardest thing ever to put your mam in a home.
Took a while for us all to get used to it. The staff work hard, very hard. The home is clean and warm
and the the food looks great. Lots of activities on offer.
We can visit anytime (meal times are protected). Mam's room is nice and warm.
Staff are down to earth and approachable and do a fantastic job.
If we have any concerns we can ring and speak to someone.
Not an easy job to care for someone with dementia, certainly takes a special kind of person.
Thanks so much for coming and going as we please and for letting us help care for Mam when we can.

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Review of

Stilecroft Residential Home

from C W (Son of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was discharged from the hospital after 5 months of rehab following a complex ankle break which left her fully dependent and immobile. The 5 months also saw my dad pass away. The staff have been responsive in helping her adapt to new life in residential care and she decided she would stay. She
is beginning to feel more safe and comfortable with most of the staff, the food, her room and the routines but has yet to decide to make use of the activities available. On the whole, I think the staff helped her in settling. Thanks.

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Review of

Stilecroft Residential Home

from Lynn P (Friend of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff made the visit welcome and went well. The resident was looking well and offered drinks.

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Review of

Highfields Nursing Home

from Dawn O (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care of my mum! 99% of the staff are brilliant.
The amount of food could be better.
Overall this place is amazing!

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Review of

Highfields Nursing Home

from Doreen B (Wife of Resident) published on 17 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has complex needs and is well cared for at Highfields.

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Review of

Stilecroft Residential Home

from A C (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother got admitted to the home from the hospital for what turned out to be a short stay as she suddenly and sadly passed away start of May 2024. The home knew absolutely nothing about her when she went. We visited my Mum 4 days before her sudden sad passing. She was fast asleep in the conservatory
on the sofa. She was extremely cold and extremely confused. We told the staff she had a history of really bad health related to being cold. We had to ask for a blanket. It took until two days before her sudden sad passing when they eventually got her a strange doctor visit who did not do anything. Someone at the home told the hospital my Mum had a DNR which was completely untrue. My Dad who was next of kin had to speak and convince two hospital consultants not to acknowledge what had been told to them. My Mum had numerous important clothes items lost that held extremely special memories for me and my Dad. My partner had to sort my Mum's room, it was just left. We did not have a good experience of the home at all

Reply from Hannah Marchant, Care & Compliance Director at Stilecroft Residential Home

Good Afternoon, firstly I'd like to extend my condolences to you and your family in such a difficult time. I am aware of your Mother's difficult admission to Stilecroft, however, I am concerned in relation to the issues raised in your review which the home nor provider are aware of. It would be highly appreciated if you can please make contact with me either via Telephone on 01773 546736 or via email on operations@mpscare.co.uk so I can investigate this matter further.


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Review of

St Andrew's

from David W (Respite Resident) assisted by family/friend published on 15 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Went into St Andrews for two weeks respite.
I was well looked after and well fed, staff were courteous and very professional.
The staff made me feel very welcome on arrival. They also made my family very welcome, both on arrival and when they visited. The home was very clean and tidy and I would recommend
this home to others.

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Review of

Rosecroft Residential Home

from Gary W (Son of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam who is 94, is very happy there and is well looked after. All the staff are friendly, there always seems to be plenty going on. Dad was also happy there until he died at 96, they cared for him until the end.

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Review of

Highfields Nursing Home

from T H (Daughter of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mother has been here I have noticed such a difference. She is calm, always involved in activities, not left in her room on her own. Staff very welcoming and kind.

Reply from Hannah Marchant, Group Care and Compliance Director at Highfields Nursing Home

Thank you very much for your review. We are so pleased to hear your mum has settled well into Highfields. You very kind words will be shared with the team.
Best Wishes
Hannah Marchant
Group Care & Compliance Director


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Review of

Highfields Nursing Home

from Laura B (Daughter of Resident) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has mixed dementia. Since being in Highfield, she has become very settled. The staff are amazing. They treat my mum with a lot of care and love. The home has a lovely, friendly atmosphere, and the staff go above and beyond. My mum has been in three homes, and this is by far the best one. I would
recommend Highfields to anybody. The home is my mum's home, and the staff are family. Communication is excellent, and I know my mum is being cared for and is safe. Well done guys! The activities are excellent too!

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Review of

Highfields Nursing Home

from Elaine G (Next of Kin) published on 6 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, the staff and management are fantastic, they treat my mum with such care and understanding and she wants for nothing even if when she wakes up early hours wanting toast and a cuppa they do it. After experiencing two bad care homes, my only regret is that I didn't choose this place to
start with, once again thank you for the amazing care you give Mum and I can finally relax knowing she's safe.

Reply from Hannah Marchant, Group Operations Manager at Highfields Nursing Home

Thank you very much for your very kind words. We will ensure we share these with the team.
Best Wishes
Hannah Marchant


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Review of

Highfields Nursing Home

from Gillian R (Daughter of Resident) published on 15 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

During dads short stay he was treated without respect and dignity he was left to waste away. Not meeting his nutritional needs, not providing regular fluids, mobility needs or providing a basic standard of hygiene. He sustained injuries which were extremely distressing. We raised our concerns to the
manager whose reply was ‘you can move him if you’re not happy’ rather than addressing our concerns and reassuring us as a family, a very distressing time for both my dad and his family members. Carers were unprofessional in their communication using inappropriate language and extremely insensitive speech. If I could leave negative stars I would as a dog would not have been allowed to suffer the way my dad did. This is an honest review based on eye witnessing and personal experiences. This organisation seriously needs investigating to prevent unnecessary suffering of vulnerable people.

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Review of

Highfields Nursing Home

from Joanna R (Daughter of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was treated with contempt during the last two months of his life spent unfortunately at this care home. Often left to fend for himself he could not feed himself or drink and was left covered in food and drink. Left with no shoes or socks on, on a cold floor. Was given no dignity staff grappling
with him on the floor just to get him dressed, an activity some staff members even found amusing laughing at my poor dad's plight. These are just a few of the numerous failings that I witnessed during visits. I dare not think about what other atrocities occurred the rest of the time. He was simply left to die. If you care about your loved ones please don't send them here. Concerns were raised with the unempathetic manager who knows she is running a sinking ship. This place needs to be shut down.

Reply from Hannah Marchant, Group Operations Manager at Highfields Nursing Home

We acknowledge the concerns you have raised and we can appreciate that this is a very difficult time for you and your family. We at Highfields Nursing Home always strive to ensure the standard of care and service provided to both residents and relatives is of high quality. We endeavour to address your issues and will be in direct contact to discuss your concerns.


Kindest Regards


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Review of

St Andrew's

from D S (Daughter of Resident) published on 12 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home. My family can't praise them enough. Our mum went in for an assessment as she wasn't managing at home. The care she receives was outstanding. The staff are so caring and friendly, and the whole atmosphere felt like a home-from-home. They made our mum's last days so wonderful.
We would recommend St Andrew's to anyone thinking of a peaceful, friendly, caring home.

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Review of

Highfields Nursing Home

from M S (Granddaughter of Resident) published on 4 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite and and are able to share information about my relative in their care.
It will be good to have regular review meetings and see photos of activities in the future that residents take part in.

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Review of

St Andrew's

from L M (Resident) published on 22 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience within myself as a new starter I only start working at St Andrew's on November, some of the staff are very helpful to show you around they showed me that they care for the job that they are doing. I was also encouraged by the manage, which I appreciate and helping the residents with their
needs and working together as a team, I am looking forward to knowing all the staff, and we can all work together.

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Review of

Highfields Nursing Home

from Geoff H (Son of Resident) published on 18 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff polite, caring, friendly. From management, nurses carers from first day to last.

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Review of

St Andrew's

from J B (Daughter of Resident) published on 3 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall impression is that the majority of staff are kind and caring. They take time and trouble to help residents when needed or required. The home is very clean, and the food quality and variety are excellent. On occasions, it was evident that information wasn't being passed on from one carer to
another - I was told several times when I queried something that "no one had told them". This needs to be addressed, but I would still recommend the home to others.

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Review of

Highfields Nursing Home

from M W (Daughter-in-law of Resident) published on 3 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say my father in law was not an easy resident as his dementia got worse but Highfields Nursing Home dealt with all his needs he was there for two and half years. They informed me of everything that he was doing. On the 14th of March the manager, who our family think is amazing,
came in as my father in law was in the end of life stage. The management, nurses, carers, even cleaners looked after me as well as my father in law. I've seen death before, but they made my father in law have a comfy one.

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Frequently Asked Questions about MPS Care Group

How many Care Homes does MPS Care Group own?

MPS Care Group own 4 Care Homes.

Which MPS Care Group Care Homes have the highest review score?

Rosecroft Residential Home, Highfields Nursing Home & St Andrew's have the highest review score.
MPS Care Group in Cumbria MPS Care Group in Durham MPS Care Group in Nottinghamshire

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact MPS Care Group to verify any information. View our terms and conditions.