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Care Homes Owned by MPS Care Group in Cumbria

7.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by MPS Care Group in Cumbria

MPS Care Group Locations in Cumbria (2)

 

2 Care Homes owned by MPS Care Group in Cumbria

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Stilecroft Residential Home

51 Stainburn Road, Workington CA14 1SS 

7.1 12 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 44 Rooms
Rosecroft Residential Home

Westfield Drive, Workington CA14 5AZ 

8.1 10 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 51 Rooms

MPS Care Group Reviews in Cumbria (22)

7.6
MPS Care Group has a Group Review Score of 7.6 (7.570) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to MPS Care Group must have a Review Score.

Overall Experience

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Review of

Stilecroft Residential Home

from Marie L (Daughter of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The rooms downstairs are old, dated and uninviting. My mum was only there for 2 weeks, the senior care assistant was the most helpful and the night downstairs night staff would rather be sat looking at their phones than helping residents who are shouting for help. Every time we visited, some of Mum's
clothes were missing or there were ones in her wardrobe that didn't belong to her. When we moved Mum to a new place, the manageress didn't even have the courtesy to come out of her office to say goodbye.

Reply from Clare Thinnesen, Manager at Stilecroft Residential Home

Hi Marie, If I can remember rightly I finished work early on New Year's Eve and I'm sorry I did not get the chance to say goodbye. I'm pleased you felt the senior was helpful, this is good to feedback. Staff being on phones can be misunderstood, staff use handheld devices (mobiles) to document care given. I can only apologise if you have not understood this, it can look like they are on mobile phones. With regards to your mother's clothes, we do suggest for new residents that family ensure that their names are on the clothes to prevent situations like this from happening. If you are missing any clothes please let me know and I will speak to the laundry department. We are currently working on updating the home and have recently had designers in to plan the new design, starting with the bottom unit, this is to ensure the home is welcoming to all residents and visitors. Thank you for your review and if you require further correspondence, please contact Stilecroft Residential Home.


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Review of

Stilecroft Residential Home

from W A (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has had dementia for a few years but began to decline quite rapidly. After a stay in the hospital, she was discharged to assess to Stilecroft. Hardest thing ever to put your mam in a home.
Took a while for us all to get used to it. The staff work hard, very hard. The home is clean and warm
and the the food looks great. Lots of activities on offer.
We can visit anytime (meal times are protected). Mam's room is nice and warm.
Staff are down to earth and approachable and do a fantastic job.
If we have any concerns we can ring and speak to someone.
Not an easy job to care for someone with dementia, certainly takes a special kind of person.
Thanks so much for coming and going as we please and for letting us help care for Mam when we can.

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Review of

Stilecroft Residential Home

from C W (Son of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was discharged from the hospital after 5 months of rehab following a complex ankle break which left her fully dependent and immobile. The 5 months also saw my dad pass away. The staff have been responsive in helping her adapt to new life in residential care and she decided she would stay. She
is beginning to feel more safe and comfortable with most of the staff, the food, her room and the routines but has yet to decide to make use of the activities available. On the whole, I think the staff helped her in settling. Thanks.

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Review of

Stilecroft Residential Home

from Lynn P (Friend of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff made the visit welcome and went well. The resident was looking well and offered drinks.

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Review of

Stilecroft Residential Home

from A C (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother got admitted to the home from the hospital for what turned out to be a short stay as she suddenly and sadly passed away start of May 2024. The home knew absolutely nothing about her when she went. We visited my Mum 4 days before her sudden sad passing. She was fast asleep in the conservatory
on the sofa. She was extremely cold and extremely confused. We told the staff she had a history of really bad health related to being cold. We had to ask for a blanket. It took until two days before her sudden sad passing when they eventually got her a strange doctor visit who did not do anything. Someone at the home told the hospital my Mum had a DNR which was completely untrue. My Dad who was next of kin had to speak and convince two hospital consultants not to acknowledge what had been told to them. My Mum had numerous important clothes items lost that held extremely special memories for me and my Dad. My partner had to sort my Mum's room, it was just left. We did not have a good experience of the home at all

Reply from Hannah Marchant, Care & Compliance Director at Stilecroft Residential Home

Good Afternoon, firstly I'd like to extend my condolences to you and your family in such a difficult time. I am aware of your Mother's difficult admission to Stilecroft, however, I am concerned in relation to the issues raised in your review which the home nor provider are aware of. It would be highly appreciated if you can please make contact with me either via Telephone on 01773 546736 or via email on operations@mpscare.co.uk so I can investigate this matter further.


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Review of

Rosecroft Residential Home

from Gary W (Son of Resident) published on 20 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam who is 94, is very happy there and is well looked after. All the staff are friendly, there always seems to be plenty going on. Dad was also happy there until he died at 96, they cared for him until the end.

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Review of

Stilecroft Residential Home

from J V (Daughter of Resident) published on 27 January 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved to Stilecroft towards the end of his life. The staff couldn't do enough to make sure he was comfortable and well cared for. They were kind and attentive. My dad was treated with dignity.

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Review of

Rosecroft Residential Home

from N C (Daughter of Resident) published on 9 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's lovely to visit mam, but it will never be the same as sitting in the lounge with other residents. Will it be back to normal I don't know? The staff are always helpful and mam seems happy and really is settled there. It would be nice to see mam with her make-up on as she always did at home. I put
it on when I was visiting her.

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Review of

Rosecroft Residential Home

from Jennifer W (Daughter of Resident) published on 7 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really settled and very well cared for which puts my mind at ease.

Reply from Thomas George Ogden, Group Business and Operations Manager at Rosecroft Residential Home

Thank you for your feedback - it is very much appreciated and will be shared with the management and staff.


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Review of

Rosecroft Residential Home

from Marie D (Son of Resident) published on 6 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a very difficult decision placing my mum in a care home, however, I have found the staff to be welcoming and caring and have supported my family through this difficult time.

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Review of

Stilecroft Residential Home

from M S (Daughter-in-law of Resident) published on 6 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today was the first time I had been inside the home apart from the conservatory. My mother-in-law's room was bright, cheerful and happy, and apart from her hair, looked well cared for. The staff we met today were warm and friendly towards us and her. The home is not purpose-built, and in parts, needs
a revamp, but we are happy with the care overall. Sorry, can't comment on activities or value for money.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for your feedback - it is very much appreciated and will be shared with the management and staff.


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Review of

Stilecroft Residential Home

from L W (Daughter of Resident) published on 1 September 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

You must understand due to Covid, access to the home has been very limited, and for the first time in 12-months, not at all. In my opinion, the problems in the home have been caused by poor management, which means the staff have not been supervised properly at a very difficult time due to the pandemic.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for providing feedback, and your comments have been noted. The home has gone through a period of transition and continues to make progress, with a newly appointed manager to lead the dedicated team at the home.


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Review of

Stilecroft Residential Home

from Glenn H (Son of Resident) published on 25 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrived at 10 am, took Covid test, filled in form and let in at 10.30 to see my mother.
All staff pleasant, friendly and efficient.
Mothers room very clean and tidy.
She is very happy here and no complaints.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for your feedback - it is very much appreciated.


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Review of

Stilecroft Residential Home

from W W (Daughter of Resident) published on 5 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was accepted at Stilecroft at the beginning of the year. We are more than happy with the way Dad is being cared for; it's a lovely home, and all the staff are amazing. Dad always comments on how well he is looked after and has become a more outgoing person while he's in there. The building itself
may need a bit of upgrading, but that doesn't affect the care and attention that all the residents are getting. We are so pleased Dad is settled and happy. We're relieved that someone is there for him, as we tried and couldn't take care of him like they do.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for your feedback - it is very much appreciated.


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Review of

Stilecroft Residential Home

from Barbara E (Daughter of Resident) published on 13 July 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very helpful. When I have visited, I have found Dad to be comfortable and clean. So the family are happy with Dad's care. Dad always says he wants his ice cream in a dish, not a cone.

Reply from Gaynor Abrams, Business Development Manager at Stilecroft Residential Home

Thank you for your feedback - it is very much appreciated.


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Review of

Rosecroft Residential Home

from P L (Son of Resident) published on 12 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care home.

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Review of

Rosecroft Residential Home

from Patrick W (Son of Resident) published on 7 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No faults. Perfect staff. Very clean. No issues. Thank you for doing a fantastic job.

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Review of

Rosecroft Residential Home

from Maureen E (Daughter of Resident) published on 1 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum gets. The staff are very patient and kind. They do a great job in the care of their residents.

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Review of

Rosecroft Residential Home

from Dorothy W (Wife of Resident) published on 5 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Rosecroft a very special place where my husband is very well looked after and very happy. Everyone treats him with respect and they are all friendly towards him and me. I wouldn't like him to be anywhere else. Home from home.

Reply from Gaynor Abrams, Business Development Manager at Rosecroft Residential Home

Thank you for your review, it is very much appreciated.


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Review of

Rosecroft Residential Home

from M E (Daughter of Resident) published on 11 June 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Rosecroft Residential Home very friendly and very welcoming. My mother is very happy and comfortable. She thinks the staff are very good.

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