Zion Care Ltd in Cheshire | 1 Care Home

Review of
Orchard Manor Care Home
from M M (Wife of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

The Orchard Manor Care Home gave 'end of life' care to my husband who had spent 5/6 weeks in the local hospital. Whilst he was only at Orchard Manor a short time, nothing was too much trouble for the Home to make him as comfortable as possible. I'm unable to judge the 'Activities' + 'Value for Money'

section due to the short time he spent there.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly sorry for your loss and are honoured that we were able to care for your husband during his final days.At Orchard Manor, we strive to provide compassionate, person-centred care, especially during such a difficult and sensitive time. It means a great deal to us to know that we were able to make your husband as comfortable as possible and offer support to you both.Please know that our thoughts remain with you and your family, and we are always here should you ever wish to reach out. Thank you again for your heartfelt words - they mean so much to our team.

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Review of
Orchard Manor Care Home
from P C (Brother of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

My Mother, and now my brother were and are very lucky to have been residents. A kind and always welcoming care home. Really feel part of a family.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind review. We're truly grateful for the opportunity to care for both your mother and your brother, and it means a lot to us that you feel like part of our family. Creating a warm and welcoming environment for residents and their families is something we take great pride in, and we appreciate you sharing your experience. Thank you for your trust and support!

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Review of
Orchard Manor Care Home
from G S (Sister of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

My sister has been a resident for over a year. Although younger than majority of other residents and cared for in bed, the staff recognise her limitations and whilst walking past always acknowledge her, say hello and when appropriate have a conversation.
Staff are welcoming to her visitors, are professional

and caring towards my sister. They understand how to meet her needs and show kindness to her. Little things such as a manicure improve her wellbeing tremendously. Well done to the staff at Orchard Manor Care Home.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words and thoughtful review. We are delighted to hear that your sister feels acknowledged and well-cared for, and that the little touches, like her manicure, are making a difference to her wellbeing. Our team at Orchard Manor takes pride in providing compassionate and personalised care, and we're so pleased to know that you and your sister have had a positive experience. We'll be sure to pass along your praise to the staff. Thank you again for your support!

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Review of
Orchard Manor Care Home
from Angela S (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

Orchard Manor will forever hold a place in my heart.
I was devastated to have to put my dear mum in a nursing home - but her needs were so great it became impossible to continue at home.
Right from the start my mum was treated with utmost care and respect.
I don't know how Orchard hired their staff

but even their agency staff were always so caring and respectful.
Mum's needs were extensive but were always met with a cheerful face.
In the inevitable last few weeks a member of staff would sit with my mum when I went home and would phone me immediately if she deteriorated.
I thank Orchard Manor with all my heart as I don't know what I would've done without you all.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are honored to have been able to care for your mum. At Orchard Manor, we strive to provide compassionate and respectful care for all our residents, and it means the world to us to know that we made a positive impact during such a difficult time. Your appreciation of our staff, including our agency staff, is greatly appreciated, and we will make sure to share your feedback with the entire team. Thank you again for your trust and for allowing us to be a part of your mum's journey.

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Review of
Orchard Manor Care Home
from Cheryl W (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Dad lived at Orchard Manor for the last 3 months of his life having been discharged from the hospital into their care. We do not live in the area and have not had the opportunity to visit any care homes but had to make a choice quickly. Thankfully we decided on Orchard Manor, it turned out to be the

best choice.
Right from day one we were regularly updated with Dad's progress. The staff were wonderful, the nursing care was excellent and Dad was extremely well cared for in his final months.
We visited every weekend and were welcomed at each visit, the staff always made time to listen. The nursing staff on the top floor of Maple building felt like part of the family and we knew that when we left Dad each week he would be in safe hands and well cared for. Sadly Dad's illness progressed and he died within 3 months of arriving. We will be forever grateful for the loving, compassionate care given to both Dad and our family by the wonderful staff at Orchard Manor. Thank you from us all.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for sharing your heartfelt review. We are deeply touched by your kind words and are honoured to have been able to care for your Dad during his final months. Our team at Orchard Manor is dedicated to providing compassionate and attentive care, and it means the world to us to know that we were able to bring comfort to your Dad and your family. Your gratitude reaffirms our commitment to each resident and their loved ones. Please accept our deepest condolences for your loss, and thank you once again for your moving feedback.

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Review of
Orchard Manor Care Home
from Emma G (Daughter of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Where do I even start to say thank you to Orchard Manor Care Home. They looked after our Dad until his sadly recent passing, the love, care and attention shown to Dad throughout his stay here but also in his final days and to us as a family was unbelievable, we would not have got through the last days

without all of your support, all the staff were incredible and from the bottom of our hearts, we will always be grateful to each and everyone for everything you did for Dad. I hope whenever you hear Neil Diamond it will always make you all smile
Thank you all again.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your amazing review. Your Dad will be greatly missed by all, thank you for allowing us to care for him over the last 5 years, it has been a great privilege. We continue to strive to provide the very best of care to not only our residents but also are visiting families and we are so pleased you felt supported at such a difficult time. Our support will always be available to you and your family. Take care.

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Review of
Orchard Manor Care Home
from Susan L (Daughter-in-law of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

Always happy with the service and care of my mother-in-law. Keep me updated on all events and requirements for her. Nice to see the activities and time spent with residents. Kind and happy staff. Can recommend.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

We greatly appreciate your excellent review. Our ongoing goal is to maintain the highest standard of care and support for our residents and their families. It's truly rewarding to hear that you have observed our staff to be both kind and happy.

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Review of
Orchard Manor Care Home
from R I (Son of Resident) published on 13 March 2024

Submitted via Website • Report

Overall Experience

As a family, we are thrilled with the care my mother is receiving from Orchard Manor. The staff and everyone involved with her care are caring and we are kept in touch at all times. Cannot thank them enough for the love and utmost professionalism, highly recommend this care home enough..

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you very much for your kind review, it’s a true pleasure to care for your Mum. We are extremely pleased to continue to provide an exceptional service and we are very proud of the caring and professional staff team we have. Many Thanks.

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Review of
Orchard Manor Care Home
from Paula L (Mother of Resident) published on 21 December 2023

Submitted via Website • Report

Overall Experience

Our daughter was placed in Orchard Manor in the spring, when she was very poorly. The careful nursing and loving, caring and kind attention she has received over this time brought about an unlooked-for improvement in her condition and the staff - from top to bottom - are absolutely the best that could

be found anywhere. We were apprehensive about the idea of our daughter going into care at her relatively young age but if she has to be in care anywhere, we are so thankful that she is in Orchard Manor. The sense of warmth starts as you step through the door and is confirmed by every staff member encountered.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your kind words, we continually strive to provide the very best service not only to our residents but to our visiting family and friends. Thank you for choosing Orchard Manor to care for your daughter, it is our true privilege.

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Review of
Orchard Manor Care Home
from S F (Husband of Resident) published on 7 December 2023

Submitted via Postal Card • Report

Overall Experience

I cannot fault anything at Orchard Manor. The staff are very friendly and so caring towards all residents. It's such a lovely place. A big thank you to all the staff there for looking after me as well as my husband.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review, it's our pleasure to care for your husband and welcome you and your family here at Orchard Manor. We will continue to provide the very best care to all our residents and relatives.

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Review of
Orchard Manor Care Home
from Mark A (Son of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience

Although my mum wasn't in your care for very long, we are so glad she came to Orchard Manor Care Home. Every member of staff, from management to the floor staff are all nothing short of amazing. The way you treated us like we were family, being there to talk to, making us a brew, offering us food, you

really are all on a different level and you all deserve every ounce of praise you receive. Thank you for everything you did for us, as a family, and thank you for the care you gave my mum in her last days, We will always be grateful that she got to spend her last few weeks with you.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your kind words, we continually aim to provide the very best care and support to our residents and their families, we are extremely pleased you experienced this. It was a true pleasure to care for your mum, thank you for choosing Orchard Manor. Always know that we are here if you need anything, take care.

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Review of
Orchard Manor Care Home
from Albert J (Husband of Resident) published on 27 November 2023

Submitted via Postal Card • Report

Overall Experience

I am satisfied with the way that my wife is being looked after because she is bedridden and cannot communicate properly. I know the staff have some difficulty but they do a very good job and they are so kind to her and also to me when I visit her. They always make me welcome when I visit.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your review, it's a true pleasure to care for your wife and welcome you into the home, take care.

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Review of
Orchard Manor Care Home
from Catherine B (Wife of Resident) published on 20 November 2023

Submitted via Postal Card • Report

Overall Experience

My husband, a dementia resident, has lived at Orchard Manor Care Home for three months. He has settled.
I find the staff are most caring and very supportive of me at this difficult time. I'm kept informed of my husband's care. Excellent doctor.
Decor - I think the bedrooms could be made more comfortable

and homely.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your lovely comments, we are extremely pleased that you find our staff to be caring and supportive, we always aim to provide the very best care to our residents. We will continue to work alongside our residents and relatives to ensure each bedroom is individualised to needs and preferences and welcome any input to ensure our rooms are as homely as they can be for our residents.

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Review of
Orchard Manor Care Home
from J W (Son of Resident) published on 12 October 2023

Submitted via Postal Card • Report

Overall Experience

Generally good.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your lovely review of Orchard Manor.

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Review of
Orchard Manor Care Home
from Lawrence A (Friend of Resident) published on 11 October 2023

Submitted via Website • Report

Overall Experience

I had the pleasure of visiting Orchard Manor Care Home and was thoroughly impressed. The facilities are top-notch and well-maintained, providing a comfortable and modern environment for residents. The staff’s friendliness and attentiveness truly set this care home apart. Their dedication to making residents

feel at home and cared for is remarkable, especially considering it’s a relatively new establishment. I highly recommend Orchard Manor for anyone seeking excellent care and a warm, welcoming atmosphere.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your wonderful review, we are extremely proud of our team and the high standards of care they provide. We continually aim to provide the very best service and are pleased to hear that you witnessed this during a recent visit.

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Review of
Orchard Manor Care Home
from A O (Daughter of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience

My dad was in Orchard Manor Care Home in Chester for three and a half years. The staff are all absolutely amazing, could not fault anything. He was truly loved and cared for could not have wished for a better care home for my wonderful dad. Nothing was too much trouble. My deepest thanks to all the

friendly wonderful staff. I salute you all.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review. It was our true pleasure to care for your Dad, please accept our deepest condolences, he is missed greatly by us all. Please take care, the team at Orchard Manor will always be here if you ever need anything.

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Review of
Orchard Manor Care Home
from M K (Son of Resident) published on 14 September 2023

Submitted via Website • Report

Overall Experience

My mum was transferred to Orchard Manor Care Home from a hospital. She arrived in poor shape. Thanks to good nursing and kind care my mum made a miraculous recovery. I live three hours away so my visits were infrequent but each time I was welcomed regardless of day or time. The strength of this home

lies in the quality of its staff from the senior nursing staff right through to the laundry persons. The staff work as a team. Despite the challenges of trying to meet the needs of a range of residents, the staff do so with kindness, respect and humour. Certain staff members stand out as going the extra mile in helping to make residents comfortable and this makes such a difference. I have just transferred Mum to a home near me. If I hadn't felt this to be necessary I would not have moved my mum away from Orchard Manor as I felt she was in safe hands there.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you for your very kind words, we are very proud of our staff and the high-quality care they provide. It was a true pleasure to look after your Mum (she is missed by all at Orchard Manor) we were pleased to be able to support you all with the transfer. Please take care.

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Review of
Orchard Manor Care Home
from Julie R (Daughter of Resident) published on 30 August 2023

Submitted via Postal Card • Report

Overall Experience

I find it hard to put into words how amazing the team at Orchard Manor Care Home are. My dad was only there a short time but he was shown so much love and kindness as were our family. The staff will forever remain close to my heart. They are earth angels. Thank you.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review, it was our pleasure to care for your dad and be able to support you and your family at such a difficult time. Please accept our deepest condolences. The team at Orchard Manor will be here if you need anything.

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Review of
Orchard Manor Care Home
from Keith S (Son of Resident) published on 29 August 2023

Submitted via Postal Card • Report

Overall Experience

My father was a resident at Orchard Manor from 9th March 2020 through to 23rd July 2023. He was always treated well and with the utmost respect and dignity. While there the huge problem of Covid-19 was ever present with numerous lockdowns being imposed to comply with government and NHS restrictions.

The care home always made sure my father was kept safe and 'pod' visits were arranged and coordinated. Once restrictions were lifted, normal free access was resumed. I would have no problem in recommending Orchard Manor to any relatives and/or friends.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Hi, thank you so much for your kind review. It was our pleasure to care for your dad. Please accept our deepest condolences, he will be greatly missed. Please take care, the team at Orchard Manor will be here if you need anything.

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Review of
Orchard Manor Care Home
from H P (Daughter of Resident) published on 25 August 2023

Submitted via Postal Card • Report

Overall Experience

Mum has been at Orchard Manor for almost 5 years and we were made to feel very welcome from the beginning. She has had many ups and downs and at times is not easy to look after because of her condition - she receives great care from everyone and the wonderful staff on Willow 1st know just what to do.

Mum can't really join in with activities but they do their best to find something she can enjoy. All of the staff I have met over the years, no matter which role they do are friendly and helpful, not just to my mum, but they take great care of me as well. Their work can be very challenging and tiring but it's always done with care and humour. A recent request if a facility could be improved was listened to by the home management and I have been very impressed by the way they have kept me informed of progress on a regular basis without asking.

Reply from Michelle Haspey, Home Manager at Orchard Manor Care Home

Thank you so much for your wonderful review. We strive to provide the highest standard of care, and we are very happy to hear you feel your mum receives great care and you feel welcomed at Orchard Manor.

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Zion Care Ltd Locations in Cheshire (1)

Zion Care Ltd Reviews in Cheshire (53)

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