Zion Care Ltd in Lancashire | 5 Care Homes

Review of
Nightingales Nursing Home
from J B (Daughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

Nightingales has and continues to support my Dad who one year ago I did not think would last more than a few months. He is calm and hopefully what time he has left is dignified. From our first interaction with the management team their professionalism shone through. The staff, too many to mention really,

immediately took us under their wing and guided me through the paperwork and getting Dad settled so efficiently it was just such a relief. The communication is excellent. Clear and concise. If they need you to do something non-urgent such as clothes needed or toiletries then an email. Urgent such as hospital admission a well-worded phone call. Nightingales might not have the boutique hotel vibe popular in some homes but it more than steps up in terms of offering good care for the elderly who cannot remain in hospital or at home. Dignity is clearly paramount. They really know the residents which is lovely.

Reply from Carole Harrison, Manager at Nightingales Nursing Home

Thank you for the lovely review it means the world to the team and I will ensure that we pass this on to them at our next meeting.

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Review of
St Alban's Nursing Home
from Allan W (Husband of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care for my wife.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you for your lovely words and it is a pleasure to have you both a part of the St Alban's family.

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Review of
Pilling Nursing Home
from Juliet M (Daughter of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

My mother was cared for with kindness and compassion at the nursing home. The staff are efficient, professional and the home is well run. We are so grateful that her admission was expedited to allow her access to nursing care and that the home looked after her and us, her family, so well when she was

discharged from hospital for end-of-life care. If anyone is looking for residential nursing care they can do no better than Pilling Nursing Home.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for your lovely review. It was a pleasure to care for your Mum in the short time she was with us. Sending love and best wishes, take care.

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Review of
Pilling Nursing Home
from C F (Daughter of Resident) published on 6 June 2024

Submitted via Postal Card • Report

Overall Experience

Since the arrival of my father, I have been very impressed with the service provided by Pilling Nursing Home. It has been an exemplary level of service they provide.
The 24 hour care provided, looking after the medicine and pain relief and organising oxygen supply - when transition from hospital was

sadly lacking. They took on his case and have turned him around. He is now able to walk and not in pain and has had a complete turnaround.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for taking the time to submit a review. It is a pleasure to be caring for such a gentleman and to also get to know you all. I will ensure this is passed over to the rest of the team. Thank you again.

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Review of
Conifers Nursing Home
from S S (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

I am so happy with the care my mum is getting all the staff are like one big happy family my mum has very challenging behavior and they treat her with the greatest respect and dignity. I would highly recommend the Conifers to anyone who has family that needs care. When I visit my mum and then go home

I can sleep knowing she is safe and cared for so once again a very big thank you.

Reply from Karen Burns, Manager at Conifers Nursing Home

Thank you very much for your review, we appreciate your support.

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Review of
Pilling Nursing Home
from J C (Granddaughter of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience

My grandma was not in the Nursing Home for long. However, the time she spent there was brilliant! The care she received was second to none. Each staff member was always so delightful and very accommodating! My grandma had dementia, however, sadly passed away from other complications that quickly took

a turn for the worse. We will be forever grateful for the team at Pilling Nursing Home, who really went above and beyond to get Grandma back home from hospital to spend her last few days in comfort and with her family around her. Thanks again for everything you all did!

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for taking the time to submit a review for us. It was a pleasure to care for your grandma in the short time she was with us. Sending love to you and the family.

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Review of
Pilling Nursing Home
from Fiona C (Daughter-in-law of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law was only in the nursing home for a few weeks before she sadly passed away. She absolutely loved being in the home and being a social butterfly herself loved the company of the other clients and staff. The love and care she received were second to none, especially in her last few days.

We can't thank the Pilling Nursing Home staff enough, nothing was too much trouble and everyone was treated with love and dignity. The one thing that really impressed us was it didn't have that horrible smell you sometimes get in a nursing home. Well done to the team.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you for taking the time to send us a review and for your lovely, kind words. I will make sure this is passed over to the rest of the team. In her short period with us, she was a joy to care for and it was a pleasure to get to know you all as a family. Thank you again!

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Review of
Pilling Nursing Home
from Fred C (Husband of Resident) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

Every member of staff from cleaners to management, treats my wife as a resident, and myself as a visitor with the utmost respect and cheerfulness. I cannot thank all of them enough.

Reply from Kirsty Lomas, Manager at Pilling Nursing Home

Thank you so much for your lovely review! Its a pleasure to care for your wife and to welcome you all into the PNH family. Thank you for all your support!Kirsty

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Review of
Conifers Nursing Home
from Margarita S (Mother of Resident) published on 12 December 2023

Submitted via Postal Card • Report

Overall Experience

It's reassuring to go and see my son in this care home. He seems very settled and the staff are very good and caring. They are always busy, but always have time to talk to you about my son. They always have a smile on their faces, however busy. I honestly don't know how they cope as there are a lot

of residents, but nothing is too much trouble. They are a credit to the Conifers, they really are, because it's not an easy job.

Reply from Karen Burns, Manager at Conifers Nursing Home

Thank you so much for your kind words and also for your support, it really does mean a lot to us.

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Review of
Conifers Nursing Home
from Lisa M (Daughter of Resident) published on 1 November 2023

Submitted via Website • Report

Overall Experience

My mum was moved to Conifers Nursing Home after an exhausting hospital admission. The care and support that both my mum and I have received from staff and management since my mum arrived I believe has been exceptional.
Working as a nurse myself in the NHS. I’ve seen the impact that quality staff can

have on a patient and I truly believe that Conifers has quality staff, from the the accounts administrator, to the care team, activity coordinator through to the manager, who has taken my calls, answered numerous questions, reassured me and most importantly listened. I have witnessed them going that extra mile, knowing that your loved one is in an environment where the caring team, truly care is priceless. Many thanks for all your hard work.

Reply from Karen Burns, Manager at Conifers Nursing Home

Thank you so much Lisa your support and kind words are appreciated.

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Review of
St Alban's Nursing Home
from Heather G (Sister of Resident) published on 1 September 2023

Submitted via Postal Card • Report

Overall Experience

I do visit my sister weekly, not always the same day of the week, so I do get a good overall picture of the standard of care, support and activities offered. Management/staff are always available to any of my concerns.
Rooms, facilities and cleanliness I have found to be good. I never visit at meal

times, as this would take away time I spend with her, but I do look at the menu and the choices offered give a well-balanced diet.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words. She is a much-loved part of the family and always puts a smile on our faces. We are happy that you see this when you come and visit.
Thank you again.

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Review of
Conifers Nursing Home
from Janet B (Daughter of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

My father has been at the Conifers since 2021. I have been very happy with his care. The home is well staffed and I have found the staff to be friendly, kind and very interactive with their residents. My father has particularly enjoyed time spent in the garden and musical entertainments. The manager

always responds to queries quickly and efficiently.

Reply from Karen Burns, Manager at Conifers Nursing Home

Thank you so much, we really appreciate your support.

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Review of
St Alban's Nursing Home
from Margaret E (Daughter of Resident) published on 15 August 2023

Submitted via Postal Card • Report

Overall Experience

The staff and management are very good and my daughter is looked after very well, everyone is very kind and caring to us as well as my daughter.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you for your kind words, she is a much-loved part of the St Albans family as well as you both are.
Thank you again.

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Review of
St Alban's Nursing Home
from B D (Daughter of Resident) published on 14 August 2023

Submitted via Website • Report

Overall Experience

Mum has lived at St Alban's since November 2022. She tells me she is very happy at the home.
She likes all the staff and I have seen nothing but positive interactions with Mum and other residents when I visit.
Mum likes the food and loves that she can order special dinners and have guests to eat with

her when she wants.
The activity coordinator keeps residents engaged in meaningful activity and encourages them to develop friendships with other residents.
Most of all, the team really understand Mum and provide care and support that is appropriate and heartfelt. Mum says the people who work there, both day and night, are kind and listen to her.
Mum's complex care and nursing needs are delivered to ensure she is safe and well.
I am so happy Mum got to stay in St Alban's, as she got to stay in the community she has lived in for nearly thirty years. Thank you for the amazing birthday afternoon tea recently, which meant Mum could have a special time with her friends and family.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your support. Your mum is so happy and keeps us on our toes with her amazing wit. The staff really appreciate everyone's support. Thank you.

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Review of
St Alban's Nursing Home
from Ann C (Niece of Resident) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience

My 98-year-old aunt was admitted to St Alban's after spending two months in two different hospitals. Prior to her admission, she was mobile with a three-wheeled walking frame. When she arrived at St Alban's she could no longer walk. She was depressed and unhappy. After talking to staff and letting them

know how she was prior to admission to the hospital, they gave her all the assistance, encouragement and care she needed. Within weeks, she was walking with her frame, always with an assistant by her side. They gave her some much-needed confidence in herself. After some months, it was realised that it would not be safe for her to live alme anymore. We moved her to another room with a sea view of a place where she played as a child. She is content and well cared for. She like the staff, enjoys the food and often joins in with entertainment. Her hair is done every couple of weeks, and the chiropodist visits regularly.
When it was her 99th birthday, I was invited to have lunch with her. We had a delicious three-course meal with a glass of sherry!
She is now on her way to her 100th birthday and looking forward to it.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words; it's such a pleasure to be able to see her confidence continue to grow with the love and support she receives from the team. Thank you.

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Review of
St Alban's Nursing Home
from Wendy N (Daughter of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

Thanks to the caring and friendly staff my dad has settled in well at St Alban's Nursing Home. Everyone is very welcoming, kind and understanding. Great efforts are made to ensure that my dad's needs are catered for and there is a range of activities on offer to keep him entertained. Unfortunately living

away I cannot visit often, but I am happy to know that he is being looked after very well.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words your dad is a very much loved part of the St Alban's family. We are so grateful for all his words of wisdom that he shares with us daily. I’m so glad you feel at ease with him being with us.

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Review of
St Alban's Nursing Home
from David T (Son of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

Brilliant staff who treat all the residents as you'd wish for your relatives to be cared for. The home is clean and comfortable and the staff are very friendly and caring. I would recommend this home without hesitation.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words. It is a pleasure to have him in our care and lovely to know you are still happy with the care he receives. Thank you for your ongoing support.

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Review of
St Alban's Nursing Home
from J L (Mother of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

My son was admitted to St Alban's in April 2023 with advanced early-onset dementia. From the start, the staff have been absolutely wonderful with him and, at the same time, so very supportive of our family.
I could not fault anything about the home and could not find words enough to tell how much peace

of mind I now have knowing that my son is, not only well-fed and well cared for, but also that he is treated with love.
The staff are all amazing. Thank you so much, everyone.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words. It's a pleasure to have him in our care and lovely to know you have peace of mind.
Thank you for your ongoing support.

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Review of
St Alban's Nursing Home
from Jilly T (Sister of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

It was the hardest decision ever for our family to accept we needed nursing care for my brother and for him to lose his independence and home that he loved. I cannot thank all the staff (across all roles) at St Alban's enough for what they have done since my brother moved in, not only have they made

my brother feel safe, loved and happy, they have made me feel the same too. Settling in to life at the home was very quick, getting to know all the staff and having fun with them. Whilst supporting my brother they are also supporting me and holding me up through this really difficult time. I am welcome in the home whenever I like to see my brother and it feels like my second home, always welcomed with a smile and lots of happy faces when I bring my dog along too. The home is always spotlessly clean and smells the same everyday. The food is amazing and all home cooked. Cups of tea are always offered whenever I want which often comes with a hug if needed.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much, all the staff work so hard to maintain a happy and safe home for all. As always, we appreciate your support and thank you for being apart of the St Alban's family.

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Review of
St Alban's Nursing Home
from Katherine S (Daughter of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

The most outstanding feature of the care home is the way the staff have worked hard to get to know my mother, taking time to talk to her and appreciate her. This has made all the difference to her every day life. My mother has been in other nursing homes but it is at St Alban's Nursing Home that the

staff fully cater to her needs.

Reply from Claire Ellwood, Manager at St Alban's Nursing Home

Thank you so much for your kind words, this really does mean a lot to the staff as they work so hard. They always engage well with all of our residents to promote quality care in a person-centred way. Thank you again.

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Care Homes Owned by Zion Care Ltd in Lancashire

Zion Care Ltd Locations in Lancashire (5)

Zion Care Ltd Reviews in Lancashire (87)

Nightingales Nursing Home

St Alban's Nursing Home

Pilling Nursing Home

Pilling Nursing Home

Conifers Nursing Home

Pilling Nursing Home

Pilling Nursing Home

Pilling Nursing Home

Conifers Nursing Home

Conifers Nursing Home

St Alban's Nursing Home

Conifers Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

St Alban's Nursing Home

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