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Care Home Owned by Zion Care Ltd in Nottinghamshire

9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Zion Care Ltd in Nottinghamshire

Only the locations & reviews in Nottinghamshire for Zion Care Ltd are showing below.

View the details of all 15 locations (with 539 reviews) owned by Zion Care Ltd

Zion Care Ltd Locations in Nottinghamshire (1)

 

1 Care Home owned by Zion Care Ltd in Nottinghamshire

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Annesley Lodge

Annesley Road, Hucknall, Nottingham NG15 8AY 

8.4 31 reviews
"My mother has been resident of Annesley Lodge for 2 years and is very happy here. I am impressed with how well she has been cared for, the…"   Read all 31 reviews
Location Type Care Home

Annesley Lodge in Nottingham gives residents a welcoming, caring home. Trained staff treat people with dignity and respect at all times. A variety of activities keep residents entertained, engaged and at ease.… Read more about Annesley Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 51 Rooms

Zion Care Ltd Reviews in Nottinghamshire (31)

9.3
Zion Care Ltd has a Group Review Score of 9.3 (9.341) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Zion Care Ltd must have a Review Score.

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Review of

Annesley Lodge

from A H (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good Care Home, team leaders excellent and other staff good, room nice, toilet could of done with replacing very stained, food good and a good choice, activities improving now new ownership in place. Handyman very helpful! Hopefully garden will be used more this year now new fencing in place, there
has been a lot of improvements since new ownership!

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we really appreciate your kind comments. I will ensure that this is passed onto the team. We have been using the garden over the past month with the weather picking up and have a lot of exciting plans for the summer. We are glad you have found improvements since new Zion Care have taken over ownership


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Review of

Annesley Lodge

from Phillip S (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident of Annesley Lodge for 2 years and is very happy here. I am impressed with how well she has been cared for, the home is comfortable and warm, the food great and the staff very helpful and friendly. They also go out of their way with entertainment and activities overall. I
am very happy for my mother to be at Annesley Lodge.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we are really pleased that you are happy with the standard of care mum has received over the past 2 years. I will ensure that the feedback is passed along to the team here.


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Review of

Annesley Lodge

from Stephen K (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have so much time and patience with the residents it's inspiring. They are also very professional in everything they do. They are also excellent in updating me on everything concerning my mum.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we really appreciate your kind comments and we are thrilled that you have no concerns and find the communication excellent. I will ensure that the feedback is passed along to the team here.


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Review of

Annesley Lodge

from Kathleen L (Wife of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in this care home for the last 7 months and has settled in well. The staff are very friendly and helpful and do all they can to accommodate his needs. I am more than happy with the care home staff and the care they provide, but feel that at times there are not enough staff on shift
as some residents, including my husband require at least 2 carers at a time for their needs to be met and that sometimes means other residents are kept waiting too long.

Reply from Bethany Owen, Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge. We appreciate your kind words and are glad your husband has settled in well. Its great to hear you find our staff friendly and helpful, and you're happy with the care provided. Please be assured, we regularly review staffing levels to safely meet our residents needs and are always happy to discuss any concerns at your convenience


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Review of

Annesley Lodge

from S C (Sister of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

He is kept very clean, thank you.

Reply from Bethany Owen, Home Manager at Annesley Lodge

Thank you for taking the time to leave Annesley Lodge a review - we really appreciate your feedback and are glad you're happy with the care that we provide. Please do let me know if you should have any issues or if there is anything we can do to ensure our ratings are 5-star across the board - I would be happy to chat through any potential concerns at a mutually convenient time.


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Review of

Annesley Lodge

from M C (Niece of Resident) published on 26 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good but at times felt like it was understaffed. Staff approachable and willing to listen to concerns. The food looks good and looks like some nice activities. Christmas decorations looked lovely.

Reply from Bethany Owen, Home Manager at Annesley Lodge

Thank you for taking the time to review Annesley Lodge, your feedback is gratefully received. We are glad to hear you are happy with the food and activities and appreciate the feedback regarding staffing levels. Our home is staffed in line with dependency regulations, and we have recently recruited to fill several vacant positions which will continue to improve staffing levels. I am always happy to meet with you to discuss any issues at a mutually convenient time.


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Review of

Annesley Lodge

from T G (Husband of Resident) published on 12 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care quality is excellent as always. The food provided is excellent. There can be no complaints about the food. The overall quality of the home could be improved with stable management.

Reply from Bethany Owen, Home Manager at Annesley Lodge

Thank you for reviewing Annesley Lodge, we really appreciate your kind comments. I will ensure that the feedback is passed along to the team here. If you wish to discuss further any aspect of Annesley Lodge I am happy to do so at a mutually convenient time.


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Review of

Annesley Lodge

from Andrew P (Son of Resident) published on 7 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents went into care at Annesley Lodge in March 2019. Both have now passed away. The care couldn't have been better.

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Review of

Annesley Lodge

from D W (Daughter of Resident) published on 21 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received end-of-life care at the home and we're so glad she was there. We spent her last 30 hours in her room with her, the staff were amazing, they provided us with refreshments throughout the whole time and kept checking in with us to see if we needed anything and making sure mum was comfortable.
They knew mum well and treated her with dignity and respect until the end. They are worth their weight in gold.

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Review of

Annesley Lodge

from Keri H (Daughter of Resident) published on 20 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received at the home was nothing but very good. Her end-of-life care was so compassionate by all the staff. The carers genuinely cared about Mum and her needs. They all spoke fondly of her. They were there when we needed them. A massive thank you to all at Annesley Lodge.

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Review of

Annesley Lodge

from Elaine O (Daughter of Resident) published on 6 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous about my Mum going into a Care Home, but she is so happy each time I visit with her - due to the staff they are wonderful and always make time to answer any questions that we have. I cannot thank the staff enough for the brilliant care & time they give my mum.

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Review of

Annesley Lodge

from W S (Daughter of Resident) published on 21 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with mum's care overall. Staff are hands-on and on the ball. Unfortunately, the continuity of management in my opinion is poor. Been numerous managers and deputy managers, in turn, hinders smooth running. All floor and kitchen staff are excellent and have been throughout the difficult times we
have encountered.

Reply from Kelly Barton, District Manager at Annesley Lodge

Thank you for taking the time to review Annesley Lodge. We are pleased that you rate our overall standard as very good and I will ensure that your kind comments are passed on to our team. In terms of management, our priority is the safety and wellbeing of our residents. We would be happy to discuss this with you at a mutually convenient time.


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Review of

Annesley Lodge

from Denise (Daughter of Resident) published on 20 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased how the staff have supported my mum moving into Annesley Lodge during this difficult time of Covid-19. I feel my mum is in safe, friendly and caring hands. Staff are happy to answer any questions that I may have and they provide regular updates on my mum's progress. My mum has told
me that she really enjoys the meals and the care staff are lovely. The home have put in place safe visiting precautions whether face-to-face or behind a screen, keeping us all safe from infection. Every member of the team I have spoken to has been friendly, professional and I would like to give my thanks to them all.

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Review of

Annesley Lodge

from Valerie M (Daughter of Resident) published on 29 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Annesley Lodge is a home from home, and the staff are extremely caring. At first, it was difficult to accept Mam's situation, but very quickly I knew we had made the right decision. The atmosphere is a happy one that I'm sure has been difficult to sustain over these terrible Covid months. When Mam has
been poorly, the staff have constantly demonstrated professionalism and compassion and kept me updated. Mam is in good hands, even the 'non-care staff take an interest, a laugh and joke from them go a long way.

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Review of

Annesley Lodge

from Rosalind W (Daughter of Resident) published on 25 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's health has deteriorated greatly since Christmas and she has received excellent care from the Annesley Lodge care staff. They have been very encouraging, thoughtful and caring. I have been kept informed about mum's health at all times. Due to covid 19, it has been a very difficult time for the
care home but they have done their very best to arrange visiting for me to see mum due to her very frail condition.

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Review of

Annesley Lodge

from Alan P (Husband of Resident) published on 24 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing too much trouble for the staff.

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Review of

Annesley Lodge

from Christine D (Daughter of Resident) published on 24 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the management and staff enough for all their hard work this past 12-months. I have been updated throughout, and my mum has been very well looked after. The staff are absolutely brilliant, and I cannot thank them enough.

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Review of

Annesley Lodge

from Diane S (Daughter of Resident) published on 23 March 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care provided by Annersley Lodge. I cannot praise the staff highly enough - they are fabulous. Thank you with all my heart.

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Review of

Annesley Lodge

from M J (Daughter of Resident) published on 5 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my father has been excellent, the staff are caring and compassionate and go the extra mile for residents. The home provides entertainment, very good food and was a lovely atmosphere.

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Review of

Annesley Lodge

from M B (Son of Resident) published on 27 January 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had an extremely positive experience since the initial meeting which was friendly, welcoming and professional. Since my father has been a resident any personal issues regarding his care have been addressed in a timely and efficient manner from happy, caring and attentive staff. He is very happy
with the food and I am confident all my father's needs are being met.

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