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Care Home Owned by Adept Care Homes Ltd in Leicestershire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Adept Care Homes Ltd in Leicestershire

Only the locations & reviews in Leicestershire for Adept Care Homes Ltd are showing below.

View the details of all 7 locations (with 717 reviews) owned by Adept Care Homes Ltd

Adept Care Homes Ltd Locations in Leicestershire (1)

 

1 Care Home owned by Adept Care Homes Ltd in Leicestershire

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Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW 

9.7 124 reviews
"My dad (an amputee) has been a Moat House resident for 18 months now. His needs can be complex and I feel the staff have taken the time to…"   Read all 124 reviews
Location Type Care Home

Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire. Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of… Read more about Moat House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • 101 Rooms

Adept Care Homes Ltd Reviews in Leicestershire (124)

9.8
Adept Care Homes Ltd has a Group Review Score of 9.8 (9.781) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Adept Care Homes Ltd must have a Review Score.

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Review of

Moat House Care Home

from P C (Daughter of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the staff are very good with my mum but on occasions, she has looked dishevelled, hair not brushed and her fingernails dirty. I wonder then whether she's had a wash, shower, etc. Also, her room on occasion has looked unclean stains on the carpet including urine on one occasion. Also, her commode
was soiled on toilet seat. Also mum is paying a lot of money, it should be better.

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Review of

Moat House Care Home

from C C (Son-in-law of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall my experience has been disappointing. My wife comes home from seeing her mum and she has had to complain to staff and management. Moat Hours seems to be reactive as opposed to proactive when her mum first went into the home 2 years ago.
In December, she complained about the tiredness (lack
of) of her room, the stained carpet and the smell of urine (twice). When you complain something is done. There is a noticeable lack of staff compared to 2 years ago.

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Review of

Moat House Care Home

from S B (Friend of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took a lot of persuasion to get my elderly and confused friend to go in to Moat House Care Home. She's only in for 2 weeks respite, but said she would like to return. She said it's a friendly place and loves the food.

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Review of

Moat House Care Home

from B H (Friend of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly neighbour is a resident for respite and is very pleased with the service that she is receiving.
She has told us that the food is excellent and that the staff are very friendly.

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Review of

Moat House Care Home

from V B (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad (an amputee) has been a Moat House resident for 18 months now. His needs can be complex and I feel the staff have taken the time to get to know him and deal with his care requirements with care and compassion, he has good banter with them and It really is home from home for him. nicely decorated,
a delicious daily menu ( we say 5 stars all-inclusive) and the most fabulous activities team organising daily activities and entertainment. I visit most days and always walk away knowing he is in the best place for him. Lucky to have the moat house on our doorstep.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are glad to know that you feel the team has taken the time to get to know your dad and provide care with compassion. Thank you.


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Review of

Moat House Care Home

from Julie H (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived in Moat House for six years and sadly passed away in March last year. He liked his own company and was very happy to stay in his room reading his daily newspaper, listening to his radio and watching TV. The staff at Moat House respected his decision and bought his meals to his room and
kept him regularly supplied with cups of coffee! Dad didn't really want to move into a care home, but he was impressed with Moat House and we both felt all his needs were met, he received the best care and more than anything he was treated as an individual.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that he was impressed with Moat House and you all felt all his needs were met, receiving the best care and being treated as an individual. Thank you.


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Review of

Moat House Care Home

from T P (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are excellent and the staff can never do enough to help my dad. Very very happy with the care and service. He has now been in Moat House for around 3 months and is very settled there. There is very much a small community at the home and the staff are always friendly and willing.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear you found our facilities to be excellent and you are very happy with the care and service. Thank you.


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Review of

Moat House Care Home

from J H (Wife of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management was very accommodating during the period that my husband was there for respite following a stay in hospital allowing me to increase the length of time he was there without fuss. The staff are all friendly and treat the residents with dignity even at difficult times. My husband has Parkinsons
which can be a roller coaster illness but staff were always patient even when he had an off day. Management always available which was a plus.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you found our team to be friendly, accommodating and to be treating our residents with dignity at all times. Thank you.


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Review of

Moat House Care Home

from T S (Brother of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, all expectations of the home have been met. All staff at all levels are very friendly and professional.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that our home has met all your expectations and that you found our team to be friendly and professional.


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Review of

Moat House Care Home

from C S (Son of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for respite in April, she settled well under difficult family circumstances. The staff from top to bottom have been very caring and now we are confident enough to keep her at Moat House full-time.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your mum settled in well in her short stay at our home, so much so that you are confident enough to stay at Moat House full time. Thank you.


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Review of

Moat House Care Home

from V H (Granddaughter of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff make Grandma feel very safe and always happy to assist her with anything she needs help with. If Grandma has any medical issues, they are always dealt with quickly and myself and my family are always informed. Grandma feels very settled and very well cared for and treats Moat House as her home.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your Grandma feels very safe and very well cared for. Thank you.


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Review of

Moat House Care Home

from Stephen J (Son of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent talk by three members who shared kit, footballs, book etc - football going back to post WW2. Very informative and entertaining especially as a former player's wife of 97 years old was present plus a resident who has supported them for 70 years. Very informative, lots of fun especially the
anecdotes of a former player. A Slideshow brought back happy memories of the football care in the community.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear you found our activities and wellbeing program to be very informative and entertaining, as well as taking a person-centred approach by tailoring our program to the individual resident's passions and past. Thank you.


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Review of

Moat House Care Home

from Katie D (Friend of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely place, always welcoming. A lovely atmosphere and nothing is too much trouble for the staff. Very friendly environment and residents all seem to be well cared for.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear that you have found Moat House to be a lovely place, always welcoming. Thank you.


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Review of

Moat House Care Home

from J T (Daughter of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say but a massive thank you for the care, respect and kindness that is always shown to my mum and to her visitors. I have total peace of mind for Mum's wellbeing which allows me to just enjoy time with her.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you feel your mum and her visitors are treated with care, respect and kindness. We are glad you have total peace of mind for your mum's wellbeing. Thank you.


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Review of

Moat House Care Home

from L H (Daughter of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into respite at Moat House during a very stressful time. During the whole time there the organisation, management and care were all exemplary. She was very anxious about going into a new environment but the expertise and kindness of the staff made her stay enjoyable. The only reason she
moved was to go to a care home with my Dad and to move nearer to family. Exemplary care, in an exemplary care home. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that during your mum's respite stay, you found the organisation, management, and care all exemplary. Many Thanks.


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Review of

Moat House Care Home

from S R (Daughter of Resident) published on 12 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first viewing some months ago, my dad and I knew this would be the best place for him. We have not been let down. The care, support and friendliness shown to Dad and his family have been exceptional by the staff and management. He celebrated his 90th birthday, a wonderful and memorable occasion
with his family, fully supported and catered for by Moat House. Recently after Dad fell and broke his hip, following 2 weeks in hospital, his improvement at Moat House after 2 days is quite incredible. Keep up the good work. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that we have been successful in not letting you down when looking for the best place for your father. We hope he and the family enjoyed his 90th birthday as much as we did, celebrating with him. Thank you for your kind words.


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Review of

Moat House Care Home

from M M (Daughter of Resident) published on 17 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Moat House Care Home for over 12 months. I cannot fault the care she has received. All the staff are so friendly and have made her feel "at home", safe and secure. She has a beautiful spacious room. The garden is a little haven that residents have access to. I have only very positive
comments to make and thoroughly recommend it.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your mum has been made to feel "at home", safe and secure. Thank you for recommending Moat House and for your kind words.


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Review of

Moat House Care Home

from Derek S (Husband of Resident) published on 26 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since January 2020. From the late stage of Alzheimer', she obviously had deteriorated now and cannot carry out any functions of life herself. During this time, her every need has been excellently dealt with by the wonderful staff at the care home.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear about your positive experience of care and compassion during your wife’s time with us. Thank you for your kind and thoughtful words.


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Review of

Moat House Care Home

from Patricia d (Wife of Resident) published on 18 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Moat House Care Home for their kindness, care and support to my husband and me during his stay.
Sadly he passed away in September but his care was excellent and the staff were very supportive and kind.
He loved his time there enjoyed the activities and especially
the musical afternoons. I was always made welcome and kept informed of any decisions made for him. Carers are very special people so many thanks to you all (especially to tall trees).
It's a lovely home and we loved sitting in your lovely gardens drinking tea and homemade cakes.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We really appreciate your kind words and are so glad your husband enjoyed his time spent at Moat House. Your husband will be missed by everyone.


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Review of

Moat House Care Home

from Sam W (Grandson of Resident) published on 5 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House staff, especially the manager, have been absolutely exceptional when taking care of my grandad. They’ve helped him wherever and whenever he needs it and have been extremely supportive of him since his time there compared to the last care home he was in. The care home has made a world of difference
to my grandad, and we’re all over the moon he’s at a place where he can enjoy himself.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that you have found the care to be absolutely exceptional. Thank you for your kind words and for choosing Moat House.


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Awards / Recognitions (12)

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