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Care Home Owned by Adept Care Homes Ltd in Worcestershire

9.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Adept Care Homes Ltd in Worcestershire

Only the locations & reviews in Worcestershire for Adept Care Homes Ltd are showing below.

View the details of all 7 locations (with 717 reviews) owned by Adept Care Homes Ltd

Adept Care Homes Ltd Locations in Worcestershire (1)

 

1 Care Home owned by Adept Care Homes Ltd in Worcestershire

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Bowood Court Care Home

Hewell Road, Redditch B97 6AT 

9.4 108 reviews
"My mother has been staying with you for about 10 months (upstairs). Myself and family have been impressed with how helpful the staff have…"   Read all 108 reviews
Location Type Care Home

Bowood Court Care Home is a family-run, award-winning care home providing affordable and quality care in Redditch, Worcestershire. A friendly, well-trained team ensures high standards of residential and dementia care in a comfortable, caring and… Read more about Bowood Court Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 93 Rooms

Adept Care Homes Ltd Reviews in Worcestershire (108)

9.8
Adept Care Homes Ltd has a Group Review Score of 9.8 (9.781) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Adept Care Homes Ltd must have a Review Score.

Overall Experience

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108
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Review of

Bowood Court Care Home

from T S (Stepson of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looks after Dad very well and is very helpful to me at all times. I have recommended it to other people.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you feel your dad is looked after very well and find our team to be helpful at all times. Thank you for your recommendations.


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Review of

Bowood Court Care Home

from R P (Son of Resident) published on 14 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying with you for about 10 months (upstairs). Myself and family have been impressed with how helpful the staff have been, any problems have been dealt with straight away. We are very happy with the care my mum is getting.

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Review of

Bowood Court Care Home

from A F (Sister of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I have been regular visitors to Bowood Court Care Home, visiting my sister on the top floor of the building for the past five years. Over this time, there have been many staff and management changes. All upstairs staff are wonderful and very hardworking, as are the rest of the team, e.g.
cleaners, laundry, kitchen staff etc. I haven't yet had the opportunity of meeting the home or care managers as they are relatively new. The care given to my sister is excellent, she appears happy with all members of staff, they care for her with respect and dignity. The food is also very good.
My negative thoughts surrounding the upstairs areas are that it is in need of refurbishment. The carpets are in need of changing, carpets are dirty and sticky underfoot which, in turn, makes the surrounding area smell unpleasant. Also, the windows need cleaning inside and out which would make the areas look a little brighter too.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for your kind words about our dedicated team and the care your sister receives at Bowood Court. It's wonderful to hear she feels happy, respected, and well looked after. We appreciate your feedback regarding the upstairs areas. Maintaining a clean and comfortable environment is a priority, and we are reviewing refurbishment plans, including carpets and window cleaning, to improve the space for residents and visitors. If you'd like to discuss anything further or meet our management team, we'd be happy to arrange a time. Thank you for your support, and we look forward to welcoming you again soon.


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Review of

Bowood Court Care Home

from Joanne G (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has vascular dementia and Alzheimer's so has challenging and changing care needs. The staff at Bowood Court Care Home, particularly the carers, adapt to his changing needs and always keep in contact with the family to explain how his care plan will change. All of the care team are friendly
and very loving towards the residents, which is heartwarming. I know my father is safe and very well cared for, which is so reassuring to our family.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you found our team to be friendly and very loving towards the residents. Thank you.


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Review of

Bowood Court Care Home

from Natasha B (Regular Volunteer) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly staff, always happy to help with any queries I have. Cleaners are always around and are also really friendly and approachable.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you found our team to be friendly and approachable.


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Review of

Bowood Court Care Home

from Judith S (Wife of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we, as a family, are satisfied with the care he receives and if he could say, I'm sure he'd say the same.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that as a family you are all satisfied with the care you are receiving. Thank you


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Review of

Bowood Court Care Home

from Gwenda S (Wife of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Bowood Court Care Home for two and a half years. Since day one, I have been relieved Bowood was chosen as the "caring" care he gets is second to none. Amazing and wonderful team of staff. All my husband's needs are met at all times. The whole atmosphere at Bowood is one of calm
and empathy. This also extends to me as a relative. A "family" care home most certainly. All rooms are kept clean, also corridors etc. They deserve a gold star!

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are thrilled to hear that you found our standard of care to be second to none and that your husbands needs are met at all times. Thank you.


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Review of

Bowood Court Care Home

from R S (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Negative reviews aren't great but it only feels right to do so considering the approach Bowood took towards care. After a short stay, we decided to relocate our Mom after weeks of trying to solve problems with no success. Ongoing dietary problems were never solved, a toileting routine was not established,
and no incontinence referral was done. Mom became isolated fast even though we visited regularly as a family. Their approach was to blame us as we hadn't followed their communication pathway even though concerns were discussed with carers, senior carers, care manager, chef, and area manager. Mom went from being very and left to soil herself when needing the toilet. An awful smell got into every item of her clothing, we started taking clothes home to wash so at least she had the dignity of wearing fresh, clean clothes. Moving Mom was the best decision we've made both for us and definitely for her.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for sharing your feedback. We are truly sorry to hear about your and your Mother's negative experience at Bowood Court. The wellbeing and dignity of our residents are our top priorities, so it's disheartening to learn that you feel we fell short during your Mom's stay. We deeply regret that the issues you raised were not resolved to your satisfaction. We strive for high standards, and it's concerning that your Mum felt isolated, as we are committed to fostering an inclusive environment for all. We understand this has been a difficult time for your family, and we made several attempts to reach out to discuss your concerns but were unable to connect. Your feedback is incredibly important to us, and we will use it to improve our services and ensure that other families do not face similar challenges. If you would be open to it, we would still very much like the opportunity to speak with you directly to better understand your experience and how you feel we can continue to improve.


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Review of

Bowood Court Care Home

from Martin H (Husband of Resident) published on 13 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased and satisfied with my wife's care which she was at Bowood Court Care Home for two weeks "replacement" care (9th to 23rd July).
She seemed calm and happy and presented with no problems.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so thrilled to hear that you were very pleased and satisfied with your wife's care. Thank you.


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Review of

Bowood Court Care Home

from Molly E (Wife of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowood Court Care Home has such a homely, warm feeling about it, the staff are very friendly, very approachable, nothing seems to be too much trouble. Everywhere is clean and fresh, really nice for, activities to join in with and get to know people. My husband's been made very welcome and settled well.
I
would not hesitate to recommend Bowood Court for your loved ones.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so thrilled to hear that you feel our home has such a homely, warm feeling about it, the team are very friendly, very approachable and that everywhere is clean and fresh, with activities to join in with and get to know people. We are so pleased that you feel your husband has been made very welcome and that he has settled in well. Thank you for your recommendations.


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Review of

Bowood Court Care Home

from M P (Daughter of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very friendly and helpful.
Place seems very clean, and the food is always presented well.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so happy to hear that you found our team to be very friendly and helpful. Thank you.


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Review of

Bowood Court Care Home

from G B (Partner of Resident) published on 11 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Bowood Court to see my partner, who unfortunately has dementia which is gradually getting worse. The staff have been wonderful and caring, especially through the COVID times. The Court, to my mind, has improved quite a lot over this time in the way the home has been run. Nothing
is too much trouble for the staff, sometimes under the most difficult of circumstances. Keep up the good work.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court. We are so pleased that you have found the team to be wonderful and caring and that you have found that nothing is too much trouble for the staff, sometimes under the most difficult of circumstances. Thank you.


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Review of

Bowood Court Care Home

from Linda B (Daughter of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have been able to visit my mum due to health problems. However, on arrival, I was given a very warm welcome by all the staff on route to Mum's room which I was very impressed with in size and cleanliness. I booked in for a Mother's Day meal which was delicious and plentiful
with wine also. The staff have all been very attentive and helpful in so many ways, not only to myself but also the residents. Overall, I am really impressed and hopefully one day I will enjoy the home myself in future.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that on arrival, the team gave you a warm welcome and that you could join us for our Mother's Day lunch. Thank you for your kind words.


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Review of

Bowood Court Care Home

from Julie D (Daughter-in-law of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowood Court Care Home, Redditch is such a lovely, bright and happy place to visit residents. The staff are amazing and care to the needs of residents and families alike, nothing seems too much trouble and they are happy to assist with any problems that may arise. The food is very well-prepared, cooked
and balanced and always happy for family visits to help taste the meals.

Reply from Maree Leadbeater, Marketing Manager at Bowood Court Care Home

Thank you for taking the time to leave a review for Bowood Court Care Home. We are so pleased to hear that you found our home to be a lovely, bright and happy place to visit. Thank you.


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Review of

Bowood Court Care Home

from J B (Daughter of Resident) published on 1 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been happy with the care Mum has been given. She appears happy and settled. The staff work so hard and are friendly and approachable. I often see the connection with staff and residents. There has been a large turnover of staff recently, which can be unsettling for the residents, but I
am confident it will settle down with the new management in place. I would recommend Bowood Court Care Home to others.

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Review of

Bowood Court Care Home

from H J (Partner of Resident) published on 1 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been a resident at Bowood Court since August 2023. He is very happy there and sees it as his home. The staff are very good and we both have a good relationship with them. The care and support offered is good. Management has recently changed but I believe the new manager will be very good
- she introduced herself to my partner and also to myself which was appreciated. My partner is a fussy eater but the kitchen staff make a good effort to accommodate his needs. His room could do with being slightly bigger and more room around the toilet would be good as he has to use a Sara Stedy.

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Review of

Bowood Court Care Home

from E B (Friend of Resident) published on 7 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, I was met at at the door and welcomed in. I was taken to my friend's room and offered a coffee and biscuits. The atmosphere was lovely and everywhere was clean and tidy, which was great to see and smelt good too. My friend said she was very happy to be there and that this is now her new
home. She said she felt safer there and happy. Thank you so much.

Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that your friend has settled in and is enjoying her new home. Thank you for your kind words.


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Review of

Bowood Court Care Home

from Kevin W (Son of Resident) published on 29 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standards are excellent. Staff really take care of my mum. Rooms are clean and tidy. Nothing is too much trouble for the staff, for the residents and visitors. Highly recommended care home.

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Review of

Bowood Court Care Home

from Denise C (Daughter of Resident) published on 23 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been a resident at Bowood Court for six months now and we both feel she has become a member of a large family, from housekeeping to management; the friendship and care provided are excellent. Their secret is they all work as a team to ensure the residents are well cared for and, most importantly,
happy.

Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home

Thank you for taking the time to leave Bowood Court and Mews a review. We are so pleased to hear that your mum is happy at Bowood and feels a part of the ever-growing family too. Our team pride themselves on ensuring our home is ‘a superb place to live or work’.


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Review of

Bowood Court Care Home

from Tony K (Friend of Resident) published on 20 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have made my friend very welcome. Always supportive whenever needed. The home is always clean and tidy. Food is excellent. Would always recommend to anyone needing a care home.

Reply from Charlotte Mantle, Marketing Assistant at Bowood Court Care Home

Thank you for taking the time to leave Bowood Court and Mews a review. We are so pleased to hear that we have made your friend feel very welcome an you are happy with the level of care and support we offer to everyone at the home. It is great to hear that you would recommend us to anyone seeking care. Thank you for your kind words.


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Awards / Recognitions (12)

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