Prime Life Ltd in East Riding of Yorkshire | 2 Care Homes

Review of
Loran House
from Vanessa J (Daughter of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Mum seems to have settled into the care home very quickly. She has made some new friends. All the staff are all very nice and friendly. Her speech has come on a treat, she is also smiling and laughing more than we have seen her do in a long time.

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Review of
Loran House
from Neil W (Son of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

I can not fault anything with Loran House. The manager and staff are really brilliant in all they do.

Reply from diane Smith, Director at Loran House

Thank you for taking the time to complete this review and for your kind words which will be shared with the staff team.

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Review of
Loran House
from Karen K (Daughter of Resident) published on 15 July 2024

Submitted via Postal Card • Report

Overall Experience

I think this home is very good. The care is wonderful, would recommend it to anyone. Mum is happy here and I know she is taken care of. The staff are very good.

Reply from diane Smith, Director at Loran House

Thank you for taking the time to complete this review and for your kind words.

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Review of
Loran House
from Kay L (Daughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

Mum's health has declined rapidly over the last year, however, the home has ensured she's been checked at the hospital and kept me informed of events. The staff have alleviated my feelings of guilt that I'm not in a position to do more for my mum, I was her carer but I work and look after my grandchildren

so I can only visit Mum one or two times a week. The staff always greet me with smiles and I know they genuinely care for mum and the food is amazing!

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Review of
Westerlands Care Village
from Alan G (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

I visit Mum regularly at Westerlands and always find the staff and management team most welcoming and helpful/friendly and more importantly excellent in their approach to and how they provide first-rate care to Mum. We, as a family, have nothing but praise for all at Westerlands. Mum, even though now

bed-bound, is very comfortable and well looked after, thank you to you all.

Reply from diane Smith, Director at Westerlands Care Village

Thank you for taking the time to complete this review, and for your kind comments.

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Review of
Loran House
from E M (Resident) published on 15 March 2023

Submitted via Postal Card • Report

Overall Experience

I can't find a bad word to say about the staff I think they are wonderful and caring. My only wish is that I could do something with my brain. I am sure there is something on TV which would make me think more.

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Review of
Loran House
from Christine M (Resident) published on 15 March 2023

Submitted via Postal Card • Report

Overall Experience

I enjoy living at Loran House. The staff are very good. The boss is very good especially when he makes dippy eggs, very good.

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Review of
Westerlands Care Village
from Alexander E (Son of Resident) published on 9 February 2023

Submitted via Website • Report

Overall Experience

My father has been there for 4 months and he was very ill when he arrived. The team at Westerlands have been outstanding with him, gradually building up his strength and treating him with the utmost respect. I cannot express how much I appreciate how well they're looking after him. He also loves the

social activities and the other residents.

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Review of
Loran House
from Sharon S (Daughter of Resident) published on 8 February 2023

Submitted via Website • Report

Overall Experience

Thank you to all the fabulous staff of Loran House who looked after my mum during her final two weeks; you bent over backwards to ensure my darling mum was as comfortable as possible and did everything possible to help her despite her being so extremely fragile. I cannot thank you all enough for all

the kind and loving care you gave to my mum and me when I lost her. You will never be forgotten, each and every member of your wonderful care home. My love to you all.

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Review of
Loran House
from S S (Granddaughter of Resident) published on 4 January 2023

Submitted via Website • Report

Overall Experience

Very disappointed with the care given or rather the lack of. I visited my grandfather over the festive period to find he had been wearing the same clothes for 5 days, he can be urine incontinent, and had not had personal care administered. We were advised he can become agitated, unfortunately, this

is characteristic of dementia patients. My understanding is that personal care is typically given at least once AM and PM meaning out of 10 opportunities none were successful - is more training needed for clients with dementia?
Cleanliness is also an issue, a chair in a communal area which was soiled on the 24th was still not cleaned by 27th, and there were stools under the Christmas tree. When trying to speak with the manager we were advised he wasn't in until 28th when calling he has left for a teams meeting.
The AM staff say the PM staff should administer personal care if my grandad is up before they start the PM, staff say they sometimes do. Clients should be treated with dignity and respect.

Reply from Diane Smith, Director at Loran House

On behalf of the company, I can only apologise for the apparent lack of care given to your grandfather. I have referred your concerns to the regional support manager for the home so that we can investigate why the level of care has fallen way below our expected standards.

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Review of
Loran House
from P S (Daughter of Resident) published on 20 December 2022

Submitted via Website • Report

Overall Experience

I had been pleased with my dad's care up until these last 6 months. I visit my dad every week and let staff know in plenty of time that I will be picking him up and would like him to be ready or as near as. On a few occasions lately, I have gone to pick him up, he has been wet, still in his pyjamas

or in my opinion what he had on the previous day. He never looks smart, never has anything on his feet and is generally unkempt as staff say he won't often let them get him ready or shave him. I have bought numerous pairs of trainers, shoes and slippers but they all disappear. The hairdresser, who is lovely, tries to shave his beard off each week but staff never keep on top of it and he nearly always has a beard. I have even been recently and had to put him in the bath myself. I have spoken to the manager and got quite upset about it as I feel responsible for looking out for my dad's welfare. I feel they don't have enough staff to care for everyone.

Reply from Diane Smith, Director at Loran House

On behalf of the company, please accept my sincere apologies that the care for your Dad has fallen below yours and our expected standards.
Please leave this with me, I will ensure that the issues are addressed with the home and that the care delivery is improved as a result of your concerns.

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Review of
Westerlands Care Village
from J S (Wife of Resident) published on 15 December 2022

Submitted via Postal Card • Report

Overall Experience

The family is happy with the care and attention my husband has received in Wesands Care Village. My husband is settled after a difficult start following a seizure and a period in the hospital. He has had periods when he has been homesick but the care given has overcome 90% of the emotional issues given

that my husband has lived a fully independent life up to this year. In spite of various health issues, he has managed to retain a sense of humour this is a credit to the care home. He reads and watches TV and generally his interaction with carers and residents is very positive.

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Review of
Westerlands Care Village
from Denise T (Wife of Resident) published on 22 November 2022

Submitted via Website • Report

Overall Experience

The carers at Westerlands Care Village are professionals who always go above and beyond to care for their residents, whom they treat as family. They carry out their duties with professionalism and kindness. It is clear that this job means more to them than a monthly paycheck.
The residents have access

to a varied selection of good quality food, with more than enough to go around.
The managers and staff appear to work well with one another. You'll find teamwork on display every minute of the day.
I always feel welcomed as a visitor and the staff manage to keep me updated on my husband's overall health, along with smaller details such as his diet and activity levels. How they manage to offer this same level of care to each resident and their families, is a mystery to me.
I would highly recommend Westerlands to anyone looking for a good local care home for their loved ones.

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Review of
Westerlands Care Village
from S C (Daughter-in-law of Resident) published on 11 November 2022

Submitted via Postal Card • Report

Overall Experience

Very happy with the care that my mother-in-law is receiving. The attitudes of her carers are very good.

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Review of
Westerlands Care Village
from Nelson D (Husband of Resident) published on 2 November 2022

Submitted via Postal Card • Report

Overall Experience

I visit my wife on a weekly basis and on all my visits, the care that is shown to the residents is excellent. I am treated with respect and my health and care are asked about. I travel one hour to get to the home, the senior carer always asks if I want a drink. When asked, I can only speak highly of

the care my wife is receiving. She is really looked after well at Brough Lodge.

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Review of
Westerlands Care Village
from Heidi W (Daughter-in-law of Resident) published on 2 November 2022

Submitted via Website • Report

Overall Experience

The love and care received by the staff in Brough Lodge for my mother-in-law is great. After a visit yesterday in which we observed my mother in law's love for the staff and their care for her just makes us feel reassured she is safe and having her needs met.

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Review of
Westerlands Care Village
from M B (Wife of Resident) published on 24 October 2022

Submitted via Postal Card • Report

Overall Experience

Both hubby and I have been welcomed into the care home. I feel they want to find out the best care plan for hubby and make me part of it. I feel the staff want us both to be happy. If I have any worries or concerns, I find the staff very helpful. Plus, I have also needed help and support this first

month and they have been there for me too. They greet me when I visit (almost daily) and call me by my name - like an old friend would do.

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Review of
Loran House
from J K (Daughter-in-law of Resident) published on 12 August 2022

Submitted via Website • Report

Overall Experience

I can’t stress enough that anyone considering putting their loved one in this home, think again. Within a few short months of doing my last review everything changed, so much so that I had to repeatedly complain to the management which I followed up with an email once I got home so it was documented

as evidence. After every complaint, I was assured the problems would be addressed and yet the next week I’d have to complain about the same things again. Eventually, I had to get social services involved which led to them sending the safeguarding team in for neglect of my mother-in-law. In brief, the care or lack of it was absolutely disgusting and so upsetting for our family. It took months to go through the proper channels to move her to another home, which we eventually did late last year. Since being moved she has regained her confidence and dignity with the help and dedication of the staff at her new home.

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Review of
Loran House
from A W (Sister of Resident) published on 30 April 2021

Submitted via Postal Card • Report

Overall Experience

I have been extremely lucky to be able to see my sister through the window in the garden and in the pod.

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Review of
Westerlands Care Village
from Carol C (Daughter of Resident) published on 14 January 2021

Submitted via Postal Card • Report

Overall Experience

The staff and manager are all lovely, friendly and very efficient. They are very caring towards my Mum who has many health problems. Some have gone out of their way during the pandemic to ensure Mum can contact us via their ipads. There is good communication between staff, manager and family. It is

like a second family. Mum settled in well.

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Care Homes Owned by Prime Life Ltd in East Riding of Yorkshire

Prime Life Ltd Locations in East Riding of Yorkshire (2)

Prime Life Ltd Reviews in East Riding of Yorkshire (44)

Loran House

Loran House

Loran House

Loran House

Westerlands Care Village

Loran House

Loran House

Westerlands Care Village

Loran House

Loran House

Loran House

Westerlands Care Village

Westerlands Care Village

Westerlands Care Village

Westerlands Care Village

Westerlands Care Village

Westerlands Care Village

Loran House

Loran House

Westerlands Care Village

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