Prime Life Ltd in West Midlands | 2 Care Homes

Review of
Tanworth Court Nursing Home
from Christine K (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

We brought my mother to Tanworth Court Nursing Home on 27th November for a week's respite. Her room and bathroom were clean and spacious. All staff we met were welcoming and very helpful. From our experience, we would definitely recommend this establishment.

Reply from Diane Smith, Director at Tanworth Court Nursing Home

Thank you for your kind words and for taking the time to complete this review.

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Review of
Tanworth Court Nursing Home
from D C (Son of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

Home, staff and facilities are a breath of fresh air for residents. The home is split into streets making it feel like a homely place to live. Care is second to none! Keep up the good work everyone!

Reply from diane Smith, Director at Tanworth Court Nursing Home

Thank you for your kind words and for taking the time to complete this review.

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Review of
Lyndon Croft Care Centre
from A D (Husband of Resident) published on 4 December 2024

Submitted via Postal Card • Report

Overall Experience

I am happy with my wife's care during her nearly five-year stay at Lyndon Croft and my best praise is that I did not want her to leave but she had to do so to receive nursing care. The staff were very pleasant and kind, also efficient. I definitely recommend Lyndon Croft.

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Review of
Lyndon Croft Care Centre
from Lisa C (Daughter of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

After my dad was moved to Lyndon Croft on safeguarding grounds. We all as a family were awfully concerned, having preconceived ideas of homes., but those ideas have been smashed. Unbelievable bunch of Angels that care for my dad and support his family members above and beyond, it is a 'home' in every

sense and my dad could be nowhere better. We are so very thankful for all they have done.

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Review of
Lyndon Croft Care Centre
from Debbie H (Daughter of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

Both of my parents are residents of Lyndon Croft, moving in August 2023. They have both settled in really well and are happy. Mom in particular is thriving and is enthusiastic about joining in activities with other residents and I can see that she has made friends. Dad has mobility issues but he is

also included to join in with encouragement from staff. They treat and respect the needs of all residents which is down to excellent care from staff.

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Review of
Lyndon Croft Care Centre
from Gary M (Son of Resident) published on 20 June 2024

Submitted via Postal Card • Report

Overall Experience

Both of my parents resided in Lyndon Croft, unfortunately, my father passed away last April. The staff were so supportive, they came in on their day off to dress Mother and stand with her whilst the cortege went past. I visit as often as possible and all the staff say hi, ask how I am and give me an

update on Mother. They provide me with peace of mind, knowing Mother is safe and well and I will be informed of anything untoward, excellent service.

Reply from diane Smith, Director at Lyndon Croft Care Centre

Thank you for taking the time to complete this review and for your kind words.

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Review of
Tanworth Court Nursing Home
from Richard O (Son of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been with Tanworth Court since last year and appears to be well looked after and cared for. All the staff are very polite helpful and kind, in particular, one lady who has a good connection with my mum. I am always kept well informed and up to date regarding mum's health and welfare and mum

seems to be happy at Tanworth Court. Thank you.

Reply from diane Smith, Director at Tanworth Court Nursing Home

Thank you for taking the time to complete this review and for your kind words.

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Review of
Tanworth Court Nursing Home
from S C (Daughter of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience

My mother has lived at Tanworth Court for the past 36 months and I have seen Tanworth go from strength to strength since the arrival of the new manager. I have regular updates and no longer feel I need to be at Tanworth Court on a daily basis. The manager and her team go above and beyond, the staff

are amazing, they do not only look after Mom but us as a family too. Residents are treated with care and love. It's like one big happy family. I highly recommend Tanworth Court to anyone looking for good all-round care. If I am honest this would not have been my view 18 months ago but well done to the manager on the turnaround, can see Mom is loved.

Reply from diane Smith, Director at Tanworth Court Nursing Home

Thank you for taking the time to complete this review and for your kind words.

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Review of
Tanworth Court Nursing Home
from Jonathan J (Son-in-law of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

The standard of care is very good. The staff are kind and attentive. The premises are very clean. The reception staff are friendly and the nursing staff all over the building are very warm and friendly. I cannot fault the care. Excellent. The security is superb. Lots of love put into the building.

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Review of
Lyndon Croft Care Centre
from D M (Daughter of Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

The past few months I can see lots of improvement, especially with the new staff. I have good relationships with staff and management so I try to help out as much as possible, which helps to keep our relatives happy. The food is slightly improved but some days could be better.

Reply from diane Smith, Director at Lyndon Croft Care Centre

Thank you for taking the time to do this review and for the positive comments made.

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Review of
Tanworth Court Nursing Home
from C H (Sister-in-law of Resident) published on 3 May 2024

Submitted via Postal Card • Report

Overall Experience

My sister-in-law was a resident here for 13 days. In that time, all of the staff were very kind to her popping in to make sure she was comfortable and had everything she needed. Their kindness overwhelmed me at the time I needed it. Her passing was made easier through their kindness.

Reply from diane Smith, Director at Tanworth Court Nursing Home

Thank you for taking the time to do this review and for your kind words.

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Review of
Tanworth Court Nursing Home
from Amanda R (Daughter of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience

My dad went into Tanworth Court initially for respite at the end of Aug 23. On first impressions it seemed a lovely place and the staff said all the right things. About 3 weeks in and my dad had deteriorated significantly but we were reassured that they could cope with end of life care, this is where

things significantly changed. It seemed that they could not cope with my dad's needs at all.
He got significant pressure sores, which turned his heals and sacrum black. He was left in the same clothes for 3 days and 2 nights. Food and drink were left out of reach at a stage where even if he could reach, he needed help feeding and drinking.
The treatment he received (or didn't receive) caused our family great distress at an already distress full time.
In my personal opinion Prime Life need to look into the running of the home. I would also appreciate if they could return the call of the message that was left on 26th September. Please think twice before sending your loved ones here.

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Review of
Tanworth Court Nursing Home
from Adele A (Granddaughter of Resident) published on 29 December 2023

Submitted via Website • Report

Overall Experience

As most places, short staffed but the carers were generally kind and doing their best but can't keep up with demand and needs of residents due to lack of staff and bad management. Rooms are nice and has a lovely garden so all seems good if you go by appearances however the care is lacking and they can

only cope with residents who need minimal care. Grandad went in pretty able to feed himself and mobilise and therefore we thought it was pretty good. Was only there for respite and he had visitors every day so we did as much as we could for him too. Unfortunately, as he declined we found the care lacking and unsafe. He ended up with several bedsores. He always looked uncomfortable and dishevelled. They didn't bother to change him or clean him. They didn't even help him eat and drink when he needed help.

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Review of
Lyndon Croft Care Centre
from Robert H (Son of Resident) published on 13 November 2023

Submitted via Postal Card • Report

Overall Experience

My mum was at Lyndon Croft for nearly 10 years. She was happy there and the care and attention she received were perfect. I was always informed of any incidents or illnesses. The staff are and were wonderful. Thank you.

Reply from Kate Tipper, Sales co ordinator at Lyndon Croft Care Centre

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.

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Review of
Tanworth Court Nursing Home
from Julie H (Sister of Resident) published on 24 October 2023

Submitted via Website • Report

Overall Experience

Very disappointing. The doctor only visits once a week and then doesn't spend time with the person. The manager is aloof and makes you feel as if you are in the wrong when asking for something. Nursing staff and carers are very kind but if something was asked for they agreed to do it or get it but never

came back. Constant noise from other people's tv's being on full blast all the time. Beware that you have to give a month's notice in writing or pay for a month's care if you want to leave.

Reply from diane Smith, Director at Tanworth Court Nursing Home

I'm so sorry that you found the care to be lacking and to have not met your expected standards. I will ask my team to look into your concerns and respond to you accordingly but on behalf of the company, please accept my apologies that you and your family did not get the service that you believed you should have.

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Review of
Lyndon Croft Care Centre
from Elizabeth F (Daughter of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

Generally, my experience of Mum's care has been really positive. The cleanliness and efficiency of staff is very good. The staff are friendly and generally seem to have Mum's best interests at all times. Mum has improved so much during her stay, she has put weight on and is less anxious.

Reply from Kate Tipper, Sales co ordinator at Lyndon Croft Care Centre

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.

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Review of
Tanworth Court Nursing Home
from W D (Son of Resident) published on 24 October 2023

Submitted via Postal Card • Report

Overall Experience

I have found Tanworth Court to be an excellent care home. My father is very well looked after and all his needs are met, he is very happy here. He enjoys the activities. The staff are very friendly and helpful since he has been he has improved. Put in weight and is enjoying a better quality of life.

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Review of
Tanworth Court Nursing Home
from Tania D (Daughter-in-law of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience

Very disappointing experience and one that I would not recommend to anyone. We had no contact from management who seem to think they are above everybody else! Not friendly or approachable and when we did manage to speak to them they tried to talk down to us. The carers were very hard-working but always

seemed to be short-staffed. We had to argue to get the right medication for my mother-in-law, told we couldn't be there at times even though she was on end of life. There seemed to be no handover or if there was it was poor, several times we had to tell them no food due to the fact she couldn't swallow, at one stage when she was finally on her syringe driver they still tried to give her tablets and looked shocked when we informed them that she was on the syringe driver! Unprofessional management in my opinion, lack of empathy, even once she passed nobody expressed any sympathy and I don't know how funeral directors would have entered if we weren't there! All in all a very poor show.

Reply from Diane Smith, Director at Tanworth Court Nursing Home

On behalf of the company, can I please pass on my apologies, and condolences on the loss of your mother-in-law, that the care and treatment your mother-in-law received whilst in our care, did not meet your or our expected standards. I have asked my team to undertake a full review into your concerns and to offer feedback to you and your family about their findings and how things can be improved going forward.

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Review of
Tanworth Court Nursing Home
from Veronica B (Wife of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience

My husband has recently been admitted to Tanworth Court the staff and management team go above and beyond to ensure care delivery is given to the best standards. I can honestly say the difference in care from the previous placement is outstanding. I would like to thank the staff for the time and effort

that is given to myself and my family members to ensure we are updated and comfortable in leaving him in the hands of at first total strangers but now are like family members. I can never thank you enough.

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Review of
Tanworth Court Nursing Home
from A C (Daughter of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience

Carers were trying their best under very poor management and no consistency in nursing staff. We moved my father after going through a range of different concerns which even though reported were never investigated or fed back to us. There are so many beautiful nursing homes in the area that cost the

same. In my dad's words, it’s like comparing a youth hostel to a five-star hotel. Please do your research to fit your loved one.

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Care Homes Owned by Prime Life Ltd in West Midlands

Prime Life Ltd Locations in West Midlands (2)

Prime Life Ltd Reviews in West Midlands (64)

Tanworth Court Nursing Home

Tanworth Court Nursing Home

Lyndon Croft Care Centre

Lyndon Croft Care Centre

Lyndon Croft Care Centre

Lyndon Croft Care Centre

Tanworth Court Nursing Home

Tanworth Court Nursing Home

Tanworth Court Nursing Home

Lyndon Croft Care Centre

Tanworth Court Nursing Home

Tanworth Court Nursing Home

Tanworth Court Nursing Home

Lyndon Croft Care Centre

Tanworth Court Nursing Home

Lyndon Croft Care Centre

Tanworth Court Nursing Home

Tanworth Court Nursing Home

Tanworth Court Nursing Home

Tanworth Court Nursing Home

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