Care Homes Owned by Prime Life Ltd

8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Prime Life Ltd
Prime Life Ltd are a respected UK care home provider, combining the benefits of comfortable and homely accommodations with care packages that are expertly tailored to meet the needs of each service user.

All carers are trained to respect the privacy and dignity of residents and the provider remains open to any advances in care or innovative practices that can further the capabilities and satisfaction of residential care.

Prime Life Ltd Locations (59)

 

59 Care Homes owned by Prime Life Ltd

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Cherry Tree Lodge

133 Macaulay Drive, Lincoln LN2 4ET 

8.7 2 reviews
"My brother's care is excellent. He's so happy here and the staff are so polite and friendly. The home is so clean - brilliant work - thank…"   Read all 2 reviews
Location Type Care Home

Cherry Tree Lodge is a nineteen-bed nursing home providing care packages for clients whose needs are associated with learning disabilities. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits… Read more about Cherry Tree Lodge

  • Care Provided
  • Nursing
  • Learning Disability
  • Short Term/Respite
  • Younger Adults
  • 19 Rooms
1 Old Station Close

Shepshed, Loughborough LE12 9NJ 

8.6 8 reviews
"My brother was recently transferred to Old Station Close from his previous placement, and not before time too. The positive change in him…"   Read all 8 reviews
Location Type Care Home

1 Old Station Close is a purpose-built residential care home registered to provide for individuals with needs associated with mental health and learning disabilities. The home has twenty-one ensuite bedrooms across three group living units.… Read more about 1 Old Station Close

  • Care Provided
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 21 Rooms
Chamberlaine Court

Chapel Street, Bedworth CV12 8PT 

8.6 16 reviews
"Every time I visit my nan, she always seems as comfortable and content as possible in her situation. I am always greeted by friendly and…"   Read all 16 reviews
Location Type Care Home

Chamberlaine Court is a purpose-built 38 bed care centre for clients whose needs are associated with elderly care, mental health, dementia care or physical disabilities. Accommodation is offered in a single room.… Read more about Chamberlaine Court

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 38 Rooms from £1,241 / week
Little Acres

5 Spencer Drive, Nuthall, Nottingham NG16 1DQ 

8.6 16 reviews
"I have the utmost confidence in Little Acres and its care staff with the care and needs of my daughter, including her health care…"   Read all 16 reviews
Location Type Care Home

Little Acre is a residential care centre providing for seventeen adult clients with needs associated with a learning disability or physical disability. All PrimeLife care services place respect at dignity at the core of their provision, combined with… Read more about Little Acres

  • Care Provided
  • Residential
  • Learning Disability
  • Physical Disability
  • Younger Adults
  • 25 Rooms
Brackendale House

1/3 St Peters Street, Sheringham NR26 8QY 

8.5 3 reviews
"My brother has been a resident since last Summer. He has got a fabulous room with all the facilities he could want. The location is also…"   Read all 3 reviews
Location Type Care Home

Brackendale House is a registered residential unit providing for 14 adult clients, whose needs are associated with mental health. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely… Read more about Brackendale House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 14 Rooms from £1,127 / week
River Meadows

Warwick Road, Kineton, Warwick CV35 0HW 

8.5 21 reviews
"Good communication between home and family. Mum is really well looked after, always happy and everywhere always clean and tidy. Staff…"   Read all 21 reviews
Location Type Care Home

River Meadows is a purpose-built facility comprising forty-one single, level access shower en-suite rooms, registered for clients whose needs are associated with old age or dementia.… Read more about River Meadows

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 41 Rooms from £1,183 / week
Chestnut House

62 High Street, Marton, Gainsborough DN21 5AW 

8.5 10 reviews
"When I first arrived I was terrified I would not fit in but the staff have been amazing and made me feel so welcome and at ease. There is…"   Read all 10 reviews
Location Type Care Home

Chestnut House is a 19-bed residential care centre for clients with needs associated with their mental health. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable… Read more about Chestnut House

  • Care Provided
  • Residential
  • Short Term/Respite
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 33 Rooms
The Mount

Palmer Lane, Barrow-upon-Humber DN19 7BS 

8.5 11 reviews
"Our son moved into The Mount in July of 2024 after living in a previous care home for 12 years. What a difference and wonderfully so,…"   Read all 11 reviews
Location Type Care Home

The Mount provides a total of nineteen placements for clients whose needs are associated with learning disabilities. Four of which are available within semi-independent living bungalows in the grounds of the home.… Read more about The Mount

  • Care Provided
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Younger Adults
  • 19 Rooms
Seacroft Court

Seacroft Esplanade, Skegness PE25 3BE 

8.4 11 reviews
"Overall very nice home. My mum's been here for nearly a year and has been really well looked after. The staff treat the residents as if…"   Read all 11 reviews
Location Type Care Home

Seacroft Court is a forty-seven bed dual registered nursing / residential care home providing for clients whose needs are associated with old age, dementia and their physical disability. Based on Seacroft Esplanade offering stunning views of the local… Read more about Seacroft Court

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • 50 Rooms from £1,183 / week
St Michael's

High Street, Waddington, Lincoln LN5 9RF 

8.2 29 reviews
"St Michael's provides a caring, family atmosphere for residents and their visitors. The use of residents and family meetings enables a…"   Read all 29 reviews
Location Type Care Home

St Michael's is a newly-acquired care centre, providing personal care for up to forty clients whose needs are associated with old age or diagnosed dementia. The home has all single bedroom accommodation, all rooms have the benefit of an en-suite toilet… Read more about St Michael's

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 40 Rooms from £1,127 / week
The Fieldings

Huthwaite Road, Sutton-in-Ashfield NG17 2GS 

8.1 4 reviews
"My son has been a regular respite care user of The Fielding for the last five years. and I have to say he treats it like his home from…"   Read all 4 reviews
Location Type Care Home

The Fieldings is a spacious, purpose built home which has been beautifully refurbished. Facilities include 47 single en-suite bedrooms, lounges and dining rooms opening onto the garden and lawn, hairdresser, leisure facilitator and ample parking space.… Read more about The Fieldings

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 47 Rooms from £1,183 / week
Sandy Brook House Care Centre

Sandy Lane, Lower Darwen, Darwen BB3 0PU 

8.1 15 reviews
"Had my first visit to Sandybrook to see my uncle, who has been a resident there for the past year. My uncle has no family in the UK, and…"   Read all 15 reviews
Location Type Care Home

Sandy Brook House Care Centre is a twenty-five bed facility providing for clients whose needs are associated with their mental health needs, including dementia. All PrimeLife care services place respect at dignity at the core of their provision, combined… Read more about Sandy Brook House Care Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Mental Health
  • 25 Rooms from £1,183 / week
Beechlands

28 Central Avenue, Clarendon Park, Leicester LE2 1TB 

7.8 10 reviews
"The staff should keep doing what they are going, They have provided me with excellent support and I am looking forward to moving into my…"   Read all 10 reviews
Location Type Care Home

Beechlands is an eighteen-bed residential unit, providing for clients whose needs are associated with their mental health. The home is also able to offer limited placements to clients with associated learning disabilities or physical disabilities.… Read more about Beechlands

  • Care Provided
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 18 Rooms
Westerlands Care Village

Elloughton Road, Brough HU15 1AP 

7.5 24 reviews
"I visit Mum regularly at Westerlands and always find the staff and management team most welcoming and helpful/friendly and more importantly…"   Read all 24 reviews
Location Type Care Home

Westerlands Care Centre is a nineteen capacity care home in the East Riding of Yorkshire that specialises in looking after older people with care needs, including adults who are diagnosed with dementia. A spacious and well-furnished interior makes… Read more about Westerlands Care Village

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 62 Rooms from £1,183 / week
Southfield House

Albert Street, Brigg DN20 8HU 

7.4 7 reviews
"I have lived in Southfield House for 22 years, and I have no complaints whatsoever, and there is always an open-door policy here, which I…"   Read all 7 reviews
Location Type Care Home

Southfield House is a fourteen-bed residential unit providing social care packages to adult clients with mental health. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely and comfortable… Read more about Southfield House

  • Care Provided
  • Residential
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 14 Rooms
Holmes House

Kenilworth Road, Wigston LE18 4UF 

7.2 11 reviews
"My 96-year-old mother settled down well at Holmes House, she moved when her dementia got worse and she needed a secure home. The staff are…"   Read all 11 reviews
Location Type Care Home

Holmes House provides forty-nine single bedrooms for clients whose needs are associated with old age. Clients may also have needs associated with their mental state, including dementia, a sensory impairment and/or a physical disability.… Read more about Holmes House

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • 49 Rooms from £1,127 / week
Byron House

104 Drummond Road, Skegness PE25 3EH 

7.2 3 reviews
"Staff are always very helpful and keep in touch. Byron House is always lovely and clean. Always offered a drink when visiting.…"   Read all 3 reviews
Location Type Care Home

Byron House is a residential care centre, providing for twenty-three clients over the age of eighteen whose needs are associated with their mental health. All PrimeLife care services place respect at dignity at the core of their provision, combined… Read more about Byron House

  • Care Provided
  • Residential
  • Short Term/Respite
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 23 Rooms
Lutterworth Country House Care Home

2 Ashby Lane, Bitteswell, Lutterworth LE17 4LS 

6.9 13 reviews
"I have two parents staying at this care home and found the experience and transition between "parents home" to care home was "understood".…"   Read all 13 reviews
Location Type Care Home

Situated in the peace and tranquillity of the Leicestershire countryside, Lutterworth House can be found in the small parish of Bitteswell, approximately two miles from the centre of the attractive village of Lutterworth. Despite its rural location,… Read more about Lutterworth Country House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 66 Rooms from £1,127 / week
Mill House Care Centre

15 Mill Road, Great Ryburgh, Fakenham NR21 0ED 

6.8 14 reviews
"My husband receives considerate care and enjoys the company of the staff who are always friendly and willing to help or answer any queries.…"   Read all 14 reviews
Location Type Care Home

Mill House Care Centre is a thirty-three bed care centre offering care to clients with dementia and who have needs associated with old age, the building is discreetly separated into two separate units known as Mill and Mallard.… Read more about Mill House Care Centre

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • 44 Rooms from £1,183 / week
Acorn Close

2 Cotton Mill Crescent, Shepshed, Loughborough LE12 9DR 

3.5 4 reviews
"All staff are friendly, helpful and approachable. The rooms are good, communal areas are easily accessible and kept clean.…"   Read all 4 reviews
Location Type Care Home

Acorn Close is a 23-bed care home all with single en-suite accommodation, providing for clients whose needs are associated with mental health together with a provision for clients with learning disabilities.… Read more about Acorn Close

  • Care Provided
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 23 Rooms
Oval House

Gooding Avenue, Braunstone, Leicester LE3 1JS 

10 reviews
"Following the sudden and unexpected need for my mum to require 24-hour nursing care, I was apprehensive and worried about her going into a…"   Read all 10 reviews
Location Type Care Home

Oval House provides for 22 clients whose needs are based on their mental health with a view to preparing them for a future living in the community. Accommodation provided is finished to a luxury standard and are all single rooms.… Read more about Oval House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 24 Rooms
Welholme Road Care Centre

3 Welholme Road, Grimsby DN32 0DY 

9 reviews
"The care here is exceptionally good. It is clean, very caring and extremely friendly at all times. I can come and go as I please and the…"   Read all 9 reviews
Location Type Care Home

Welholme Road Care Centre is a sixteen bed residential unit providing social care packages to adult clients with mental health needs, the accommodation is fully adapted for clients with physical disabilities. The unit can cater for clients with the potential… Read more about Welholme Road Care Centre

  • Care Provided
  • Residential
  • Short Term/Respite
  • Physical Disability
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 16 Rooms
Stoneygate Road Care Centre

50 Stoneygate Road, Leicester LE2 2AD 

9 reviews
"My great auntie went to Stoneygate Oaklands Leicester for two weeks while stuff was being sorted out at her old house for her return. After…"   Read all 9 reviews
Location Type Care Home

Stoneygate Road Care Centre offers nineteen places in total for adult clients whose needs are associated with mental health, four of these placements are within semi-independent living apartments, focusing on promoting independence.… Read more about Stoneygate Road Care Centre

  • Care Provided
  • Residential
  • Short Term/Respite
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 19 Rooms
Stoneygate Oaklands

328 London Road, Leicester LE2 2PJ 

6 reviews
"The service and care at Oaklands are second to none. The team are superb and the support they offer to families is exceptional. The team go…"   Read all 6 reviews
Location Type Care Home

Stoneygate Oaklands is a 42-bed care centre providing for clients with mental health issues. All accommodation is offered in a single room format.… Read more about Stoneygate Oaklands

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Mental Health
  • Younger Adults
  • Sensory Impairment
  • Substance Misuse
  • 44 Rooms from £1,127 / week
White Acres Care Centre

15 Leicester Road, Shepshed, Loughborough LE12 9DF 

6 reviews
"As soon as you enter the large day room you are aware of a warm, friendly and happy atmosphere. Everyone I know who has visited has been…"   Read all 6 reviews
Location Type Care Home

White Acres Care Centre is a twelve-bed residential unit providing social care packages to clients with learning disabilities. All PrimeLife care services place respect at dignity at the core of their provision, combined with the benefits of homely… Read more about White Acres Care Centre

  • Care Provided
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Younger Adults
  • 12 Rooms
Island Place

Gooding Avenue, Braunstone, Leicester LE3 1JS 

2 reviews
"He has been looked after well. Medication is given regularly and the food is very good. He is quite happy in this environment. He has put…"   Read all 2 reviews
Location Type Care Home

Island Place 39 places, offering accommodation in 10 self-contained flats. Island Place provides care for clients whose needs are associated with mental health issues, with an emphasis on supporting clients to retain a degree of independence.… Read more about Island Place

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 39 Rooms
Glengarriff House

8 King Street, Market Rasen LN8 3BB 

2 reviews
"In my experience, Glengariff has always been brilliant, with regular contact and updates recieved. Staff go above and beyond to find…"   Read all 2 reviews
Location Type Care Home

Glengarriff House is a fifteen-bed community based care home providing for clients with learning disability needs and associated challenging behaviour. All PrimeLife care services place respect at dignity at the core of their provision, combined with… Read more about Glengarriff House

  • Care Provided
  • Residential
  • Learning Disability
  • Short Term/Respite
  • Detention under Mental Health Act
  • Younger Adults
  • 18 Rooms
South Street Care Centre

32 South Street, Sheringham NR26 8LL 

1 review
Location Type Care Home

South Street Care Centre is a unitised provision providing for a total of nineteen clients in small groups, whose needs are associated with mental health. Services range from long stay care, respite care, through to rehabilitative care.… Read more about South Street Care Centre

  • Care Provided
  • Residential
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Substance Misuse
  • 21 Rooms
The Mews

Ratcliffe Road, Stoneygate, Leicester LE2 3TE 

Location Type Care Home

The Mews in Leicester offers high quality care to its residents. Care home residents receive care and support with dignity and respect. Skilled staff support residents and offer them a wide range of stimulating social activities.… Read more about The Mews

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Younger Adults
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 5 Rooms from £1,127 / week

Prime Life Ltd Reviews (1222)

8.7
Prime Life Ltd has a Group Review Score of 8.7 (8.651) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Prime Life Ltd must have a Review Score.

Overall Experience

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Date Published

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Review of

The Old Rectory

from Cheryl K (Stepdaughter of Resident) published on 27 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Very nice care home, lovely, polite and helpful staff. Home from home for my stepmum. Nothing too much trouble. Also good activities for the residents.

Reply from Megan Stocks, Manager at The Old Rectory

Thank you for your kind words and for taking the time to complete the review.


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Review of

Birch Green Care Home

from Jean B (Wife of Resident) published on 26 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Birch Green Care Home has looked after my husband with dementia from when I became too ill to continue. He was treated with dignity and respect and settled in well. The staff were so welcoming, kind and compassionate. I cannot thank them enough for the care they have given. My husband enjoyed the varied
activities and we thought the food was excellent. He was living in Birch Green for almost 18 months until he passed away recently.

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Review of

Barons Park Nursing Home

from C T (Daughter of Resident) published on 19 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Wonderful care and advocacy from the manager, clinical lead and care staff. During a meeting they were brilliant in advocating for my mum and me. Thank you. The care that she receives in the home is second to none. The carers are compassionate and take pride in their jobs.

Reply from diane Smith, Director at Barons Park Nursing Home

Thank you for your kind words and for taking the time to complete this review


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Review of

Brockshill Woodlands

from Karen D (Daughter of Resident) published on 19 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Brockshill looked after my mum for 3 month after she had a fall breaking both her arms. The staff are very kind and caring. It is a shame I cant name names as some are Angels. The home is managed very professionally and the manager was alway available to me. I was alway impressed with how she was aware
of every detail to do with my mothers care.
Rooms are bright and nicely decorated but it would be good if drinking water was available from the taps but that is my only niggle. A very caring place run by a professional caring manager & team.

Reply from diane Smith, Director at Brockshill Woodlands

Thank you for completing this review and for your kind words


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Review of

The Manor House

from Karen L (Sister of Resident) published on 17 March 2025
Overall Experience  Overall Experience 5.0 out of 5

My brother loves living at The Manor.
His care needs are met and staff have been responsive to his changing health needs.
The food is good, and a variety is offered. My brother is involved in decision-making with regards his room decor. I have found the manager and carers caring and they involve me
in my brothers care.
Staff take the residents out on trips regularly for socialisation and treats

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Review of

Chamberlaine Court

from J G (Granddaughter of Resident) published on 14 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my nan, she always seems as comfortable and content as possible in her situation. I am always greeted by friendly and attentive staff. Her room is spotlessly clean and the atmosphere is warm, caring and friendly. We are made to feel part of the Chamberlaine Court family, where my
nan is a valued member, always treated with respect and great care. I wouldn't hesitate in recommending Chamberlaine Court to others. Thank you all.

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Review of

Woodville Residential Care Home

from L S (Granddaughter of Resident) published on 14 March 2025
Overall Experience  Overall Experience 4.0 out of 5

Staff try to be very helpful and cheerful.

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Review of

Woodville Residential Care Home

from Ian M (Son of Resident) published on 14 March 2025
Overall Experience  Overall Experience 4.0 out of 5

The best feature of this care home is the quality of the staff and their positivity.

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Review of

River Meadows

from L K (Daughter-in-law of Resident) published on 14 March 2025
Overall Experience  Overall Experience 4.0 out of 5

We as a family are so very very pleased as to how well and how quickly mom has settled into River Meadows. The staff appear attentive to all the patients and their needs. It almost appears the patients are their own family and look after them as such.

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Review of

Phoenix Park Care Village

from B C (Partner of Resident) published on 13 March 2025
Overall Experience  Overall Experience 1.0 out of 5

Most of staff very lazy and in my eyes don't care for residents. This is the residents homes and should have all the comforts like they did in their previous home all I can say is I hope and pray I don't need to go in one it is heartbreaking.

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Review of

Barons Park Nursing Home

from J H (Wife of Resident) published on 4 March 2025
Overall Experience  Overall Experience 5.0 out of 5

Initial contact with this care home was reassuring, the staff were friendly and professional and we felt reassured. Our first impressions were good and continue to be so. Very positive attitude with a can-do ethos, have only observed good standards of care and we are more than happy with all aspects
of care/support we receive.

Reply from diane Smith, Director at Barons Park Nursing Home

Thank you for your kind words and for taking the time to complete this review.


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Review of

Fir Close

from S A (Sister of Resident) published on 3 March 2025
Overall Experience  Overall Experience 5.0 out of 5

I was in touch with the Manager from Fir Close Care Home before my sister arrived from hospital, she is a very nice lady. She is very polite and friendly and my sister is very happy at Fir Close, they all look after the residents very well, and the carers are very friendly with visitors to the home.
I love going and I always come away feeling very happy that my sister has very well-trained staff looking after all her needs. It's a brilliant home.

Reply from diane Smith, Director at Fir Close

Thank you for your kind words and for taking the time to complete this review.


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Review of

The Old Rectory

from J E (Relative of Resident) published on 3 March 2025
Overall Experience  Overall Experience 4.0 out of 5

Overall the staff are very friendly, caring and kind but often under pressure due to staff shortages.
Understandably, the property is very old and a bit dated but some of the rooms could do with some maintenance.

Reply from Diane Smith, Director at The Old Rectory

Thank you for taking the time to complete this review. We have taken on board your comments about the rooms and have added them on to our refurbishment schedule. We have also reviewed our staffing levels and in consultation with the manager, we are happy with the staffing levels but this does not account for unexpected absences and therefore we will be enhancing our current levels of bank staff.


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Review of

Gilby House Nursing Home

from T P (Brother of Resident) published on 3 March 2025
Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my Brother is getting now! He is a part of the home and the staff now know him. He goes out on visits. He is now a part of the staff. He is encouraged to take on various tasks to keep him feeling wanted. He goes out on various visits to the seaside or to coffee shops.
His room is tidy, he has a shower now every day! All in all, he is well looked after. I can now relax!

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Review of

Brackendale House

from Jonathan E (Brother of Resident) published on 24 February 2025
Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident since last Summer. He has got a fabulous room with all the facilities he could want. The location is also excellent, offering many local amenities within easy walking distance. The staff are warm and welcoming, professional and caring, making my brother immediately comfortable
and enabling him to quickly make new friends and settle in straight away. Nothing seems too much trouble for all the staff, although my brother is encouraged and supported in being as independent as he wants to be. I am happy because my brother is happy.

Reply from diane Smith, Director at Brackendale House

Thank you for taking the time to complete the review and for your kind words.


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Review of

Holmes Court Care Home

from M T (Wife of Resident) published on 24 February 2025
Overall Experience  Overall Experience 5.0 out of 5

The availability of the manager is excellent. Always willing to listen and sort problems out. All of the staff are very kind and caring. One of the carers has been so lovely with my husband giving him a hug and reassurance. Even a touch of the hand helps him, and too many to name who have been so nice
to him, can't remember all their names but they have all helped enormously. Thank you to them all.

Reply from diane Smith, Director at Holmes Court Care Home

Thank you for taking the time to complete this review and for your kind words.


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Review of

Charnwood Oaks

from J H (Wife of Resident) published on 24 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Took good care of my husband.
Very friendly staff to my husband and my family made very welcome on our visits also trustworthy.

Reply from Diane Smith, Director at Charnwood Oaks

Thank you for taking the time to complete this review and for your kind words.


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Review of

The Mount

from Glenda D (Mother of Resident) published on 13 February 2025
Overall Experience  Overall Experience 5.0 out of 5

Our son moved into The Mount in July of 2024 after living in a previous care home for 12 years. What a difference and wonderfully so, supportive, kind and good honest care to all of their residents, this we have witnessed. The staff are happy in their work often singing and interacting in a normal family
style, in fact our son states without hesitation - "They're fantastic, and they're my family, yes I love it here, it's brilliant". We are both very observant and keen to see fair and kind handling, including retaining privacy and dignity for all, we've been pleasantly surprised and feel so relieved, to find a genuinely well-managed care home. They really do care.

Reply from Diane Smith, Director at The Mount

Thank you for your kind words and for taking the time to complete this review, we will share your feedback with the staff team.


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Review of

Rutland Care Village

from D W (Sister of Resident) published on 13 February 2025
Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident in the dementia unit for 17 years. She was cared for with great kindness and compassion. I varied my visits at different days and times, and always found her clean and bedlinen spotless. No complaints at all about her treatment.
I was always made to feel welcome as a visitor.

Reply from diane Smith, Director at Rutland Care Village

Thank you for taking the time to complete this review and for your kind words.


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Review of

Charnwood Oaks

from Mandy B (Daughter of Resident) published on 7 February 2025
Overall Experience  Overall Experience 5.0 out of 5

My experience has been nothing but positive, I trusted the staff to take care of my mum which they did right up until she passed away. They ensured she didn't suffer and acted promptly when she become suddenly ill. The staff always made me feel welcome and limitless patience and caring with mum. Thank
you.

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