Stapenhill Road, Burton-on-Trent DE15 9AE
"Very helpful, very professional, and always very informative Chris is always clean and tidy. Everyone in the home seems happy and…" Read all 72 reviews
Rider House Nursing Home in Burton-on-Trent provides care for the frail and elderly, and those requiring nursing or personal care for a number of conditions and disorders, physical disability, injuries and dementia. It delivers dedicated, person-centred… Read more about Rider House Nursing Home
112 Chester Road, Buckley CH7 3AH
"Excellent team of staff who have been very helpful and supportive. They have gone above and beyond to ensure our friend has settled in. The…" Read all 37 reviews
Willowdale Residential Home is located in Buckley, Flintshire. Warm, comfortable and welcoming the home strives to provide person-centred care that is tailored towards individual needs while supporting the independence and freedom of choice for all residents. The… Read more about Willowdale Care Home
The Park, Nether Langwith, Mansfield NG20 9ES
"My mum was a resident for almost a year at Langwith Lodge before her passing away in November, during this time she was cared for by the…" Read all 49 reviews
Langwith Lodge Residential Home provides dedicated, long-term residential care, respite, daycare and short-term stays. It is registered to care for people on a residential basis, as well as for people with milder forms of dementia. The home's… Read more about Langwith Lodge Care Home
Bretby Park, Bretby, Burton-on-Trent DE15 0QX
"This care home is one of the best kept secrets! My mum arrived in June and has received the most considerate and respectful care. All of…" Read all 73 reviews
Cedar Court Dementia Care Home provides nursing and residential care for adults diagnosed with dementia. Its environment is warm, safe and friendly, and there are plenty of stimulating activities on offer to complement residents' nurture and support. Cedar… Read more about Cedar Court Dementia Care Home
80 Grange Lane, Cundy Cross, Barnsley S71 5QQ
"I live at The Grange and Elm Court for 3 years. I enjoy living here but I prefer living nearer to my family. I have made some good friends…" Read all 26 reviews
Located in Cundy Cross near Barnsley, The Grange and Elm Court offers a range of facilities for the nurture and support of people living with mental health or addiction issues. The accommodation is divided between a gorgeous stone farmhouse which… Read more about The Grange and Elm Court
21 Old Totnes Road, Buckfastleigh TQ11 0BY
"Both my parents are in Redmount and they are so happy and settled they have a lovely room together and from day 1 we have noticed the…" Read all 44 reviews
Situated in the beautiful village of Buckfastleigh Redmount Residential Home occupies an enviable location in the Southwest Devon countryside. Just half a mile from the famous Buckfastleigh Abbey the home boasts wonderful countryside views and a… Read more about Redmount Residential Home
Bretby Park, Bretby, Swadlincote, Burton-on-Trent DE15 0QX
"On entering the care home we are always greeted with friendly smiling faces from the reception team. The manager, nurses, and carers are…" Read all 30 reviews
Cedar Court Nursing Home specialises in the care of the frail and elderly. The home provides nurture in a relaxed, friendly environment and ensures that residents maintain freedom and lifestyle of choice while receiving the support that is appropriate… Read more about Cedar Court Nursing Home
52-58 Rock Lane West, Rock Ferry, Birkenhead CH42 4PA
"When visiting my wife, I found the staff to be consistently attentive and helpful. My wife is always clean and tidy and mainly in good…" Read all 50 reviews
Summer Fields Care Home specialises in the care of the elderly mentally infirm, and those living with milder forms of dementia. It offers long term residential care, respite, daycare and short term stay in a safe, warm and welcoming environment. The… Read more about Summer Fields Care Home
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Reply from Scott Davies, Registered Manager at Redmount Residential Home
Thank you so much for your lovely review of Redmount Residential Home, it means a lot to me and my team to hear such lovely feedback, the team work so hard to ensure loved ones get the best care possible and it is good to know we are meeting your expectations. We love looking after your Mum & Dad.
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Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you so much for your positive feedback. We welcome any and all opinions and value the time taken to let us know how we are doing. I will feed this back to our staff
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Reply from Scott Davies, Registered Manager at Redmount Residential Home
Thank you for such a lovely review and top scores this means a lot to me and my team. It was a pleasure looking after your Mum & we all miss her very much. I am so happy you were satisfied with the care your Mum received. Take care.
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Reply from Scott Davies, Registered Manager at Redmount Residential Home
Thank you for your review of Redmount Residential Home, we welcome all feedback positive or negative as it helps us improve the service we provide. I am sorry that on this occasion you feel we did not meet our usual high standards evidenced in our other reviews and CQC report. Me and my team tried everything possible to make your Mum's experience a positive one within the scope of a care home environment, however we were not able to meet your expectations. I take all your comments on board and I am sorry you feel you couldn't raise these concerns during your Mum's short stay with us, but if you do wish to discuss any of your concerns in more detail please do not hesitate to contact me and we can arrange a suitable time to discuss them.
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Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
It is regrettable to receive such negative feedback. Especially when I know we all work so hard to meet the varied and complex needs of the residents. However we take everyone's comments on board, negative or otherwise and look at what we can do to improve. What must be acknowledged, at least in order to have some context, is that from the day your husband arrived, he was resistant to placement and refused any input from care staff and expressed challenging behaviours when any intervention was attempted by staff to meet his needs. I'm sure you will understand that it then makes it very difficult for staff to address the issues such as personal care with him and hope goes someway to explain why you found him in the state of dress that you did on visits. As I understand it, this was explained to you on several occasions by senior staff and at the time no concern or complaint was raised to me either. Should you wish to call me at the home to discuss further, please do not hesitate.
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Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your feedback. As always I will pass this on to all of our staff.
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Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your kind feedback. As always I will pass this on to our staff.
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Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you so much for your Feedback. Very much appreciated. I will pass on to all of the staff.
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Reply from Scott Davies, Registered Manager at Redmount Residential Home
Thank you for your glowing review of Redmount, I am pleased to hear you are happy with the care your Mum receives. Positive reviews like this really motivate our staff and ensure we are providing a good service.
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Reply from Sandra Thomas, Acting Manager at Willowdale Care Home
Thank you for your lovely review, we love having your friend here at Willowdale, he has settled in well and is part of the Willowdale family.
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Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your feedback. It is appreciated. Any areas needed for improvement we will look at and action. In regards to the facilities and rooms, we are actively in the process of a refurb and hope to have any areas requiring attention to be rectified in the coming weeks and months. I will pass on your positive feedback to all of the staff.
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Reply from Vicki Weller, Managing Director at Cedar Court Nursing Home
Thank you for your kind comments about the home being great. We will look into the points you raise about staffing in the lounges and reception cover at weekends, I'm sorry you have had to wait and we will address this.
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Reply from Amanda Bisson, Registered Home Manager at Rider House Nursing Home
Thank you very much for your excellent review. Your friend is very fortunate to have such a caring friend. He really does appreciate your visits.
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Reply from Amanda Bisson, Registered Home Manager at Rider House Nursing Home
Thank you very much for your kind review. It is the pleasure of the staff and myself to be involved in the care of your mum.
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Reply from Amanda Bisson, Registered Home Manager at Rider House Nursing Home
Thank you very much for your kind review. It is a pleasure to be involved in the care of your lovely mum.
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Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you so much, the positive feedback means the world to us all. Your mum is a pleasure to have here and often keeps us company in the office. I will pass on your comments to the staff. Thank you again.
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Reply from SANDRA THOMAS, Quality Manager at Willowdale Care Home
Thank you for your lovely review of our fantastic home, we love looking after your lovely mum here at Willowdale.
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Reply from Vicki Weller, Managing Director at Cedar Court Nursing Home
Thank you for taking the time to write this review, we really appreciate your comments.
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