Your Health Ltd in Devon | 1 Care Home

Review of
Redmount Residential Home
from Janet W (Daughter of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

Both my parents are in Redmount and they are so happy and settled they have a lovely room together and from day 1 we have noticed the difference in them. The staff and management are amazing so friendly and helpful, they take extremely good care in all aspects of care, mum is totally disabled and Dad

has Alzheimer's the care they both receive is brilliant, they love the food as well.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you so much for your lovely review of Redmount Residential Home, it means a lot to me and my team to hear such lovely feedback, the team work so hard to ensure loved ones get the best care possible and it is good to know we are meeting your expectations. We love looking after your Mum & Dad.

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Review of
Redmount Residential Home
from E R (Daughter of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

As a dementia sufferer my Mum arrived at Redmount December 2023. Her stay at Redmount was lovely. She was well cared for and the staff wonderful, especially at the end of her stay. A big thank you to all concerned.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for such a lovely review and top scores this means a lot to me and my team. It was a pleasure looking after your Mum & we all miss her very much. I am so happy you were satisfied with the care your Mum received. Take care.

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Review of
Redmount Residential Home
from L M (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My mum stayed at Redmount for 3 months following stroke and heart attack. I visited 4 hours daily to support recovery so witnessed many of care home's practices. Poor food quality, someone worked hard to suit needs but before complaining mum was often served spaghetti hoops and oily potato waffles.

Mum's rehabilitation needs frequently not met, staff not briefed on positioning and equipment use. Approx 30 mins wait for call bell response and staff often hard to find. Found mum's medication on bed or floor, implying staff weren't always ensuring she'd taken it. Found mum in underwear on chair, end of her bed or more frequently out of reach of her call bell, she is immobile and non-verbal so this is so dangerous and unacceptable. Care staff are supportive but from our experience there are either too many residents or not enough staff. Wide disparity across staff's care abilities and training. Home isn't well managed/led. Wouldn't recommend particularly for residents with high needs.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your review of Redmount Residential Home, we welcome all feedback positive or negative as it helps us improve the service we provide. I am sorry that on this occasion you feel we did not meet our usual high standards evidenced in our other reviews and CQC report. Me and my team tried everything possible to make your Mum's experience a positive one within the scope of a care home environment, however we were not able to meet your expectations. I take all your comments on board and I am sorry you feel you couldn't raise these concerns during your Mum's short stay with us, but if you do wish to discuss any of your concerns in more detail please do not hesitate to contact me and we can arrange a suitable time to discuss them.

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Review of
Redmount Residential Home
from Karen H (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

My mum has been at Redmount for nearly 3 years now and I can't recommend them enough, from the management to the care staff and all other staff involved. Everyone is extremely kind patient caring and professional and my mum has been very well looked after so thank you to all involved.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your glowing review of Redmount, I am pleased to hear you are happy with the care your Mum receives. Positive reviews like this really motivate our staff and ensure we are providing a good service.

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Review of
Redmount Residential Home
from J B (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My Mum stayed for over 3weeks of respite care following a stroke. Management and all of the staff at Redmount were extremely kind and dedicated. I also found them all very approachable, it was easy to discuss any issue I was concerned about regarding Mum. Mum was very happy and well looked after and

was sad to leave. She particularly enjoyed the live music afternoons.
Many thanks from Mum and me.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you so much for taking the time to leave such a kind review about Redmount, your words mean an awful lot to me and the team, it was a pleasure to look after your Mum. We wish you both the very best, please keep in touch.

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Review of
Redmount Residential Home
from J S (Grandson of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

My grandfather has been at Redmount for over six months now, the staff are not only attentive but I see a genuine interest and care for the well-being of all residents. They are warm, they are patient and they are encouraging in every action and task no matter how unpleasant at times.
I love the fact

that I can see all the activities that happen at the home - there is something for all, it's great that the routines they install keeps the residents stimulated and entertained.
Whilst I hate the fact that my grandad is no longer able to look after himself, he is definitely in the next best place available and I am so grateful to the staff for their ongoing care and support. Well done and thank you team Redmount.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

We will always do our very best to look after your Grandfather. Our whole staff team works very hard to ensure people feel safe and comfortable in their surroundings, and it is a huge boost to read your heartfelt review and also to receive full marks. Thank you.

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Review of
Redmount Residential Home
from M A (Sister of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

Friendly and efficient staff. My sister is well looked after.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your review, we love looking after your sister.

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Review of
Redmount Residential Home
from D W (Son-in-law of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the standard of care at The Redmount Residential Home in Buckfastleigh. My Father-in-law is very well looked after by the staff and management.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your positive review. We love looking after your relative. I will be sure to pass your feedback on to the staff team, who work so hard to provide a caring environment.

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Review of
Redmount Residential Home
from L S (Son of Resident) published on 1 October 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been very well looked after. The staff and the manager are so caring and friendly. My dad is very happy at Redmount Residential Home.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for a glowing review, it's a pleasure to look after your dad here at Redmount. I will be sure to pass your compliments to the team.

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Review of
Redmount Residential Home
from Roy S (Son of Resident) published on 24 June 2024

Submitted via Postal Card • Report

Overall Experience

A pleasant home with excellent staff and management. Immaculately clean with a good outside area. Visiting is encouraged at all suitable times as is discussion with the manager and staff. Very good feedback My father was moved into Redmount directly from the hospital and we hope he will be able to remain

there as his home from now on. Parking is difficult due to lack of space. Not rated activities and as of yet not discussed finances. Overall excellent!

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you for your positive review of Redmount, I will be sure to pass this on to the staff who work so hard to look after our lovely residents.

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Review of
Redmount Residential Home
from S W (Son-in-law of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

I have found the home and staff very friendly and helpful. My mother and father-in-law are very happy there and comfortable. They also love the food. They feel safe and secure at Redmount, couldn’t ask for more.

Reply from Scott Davies, Registered Manager at Redmount Residential Home

Thank you so much for a glowing review, it is a pleasure caring for your family members.

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Review of
Redmount Residential Home
from Michelle M (Daughter of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

Meet interesting people at the care home.
Staff are very helpful and friendly.
Rooms are cosy and well-equipped.
The sun room is lovely.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you for your lovely review, I will pass these compliments on to our staff team.

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Review of
Redmount Residential Home
from S H (Daughter of Resident) published on 28 November 2023

Submitted via Postal Card • Report

Overall Experience

Dad initially went to Redmount for respite care but stayed until he passed away. I have nothing but admiration and praise for every single member of staff, from handyman to manager. They all knew me by name and were always willing to answer questions. They treated Dad as they would their own family.

The kitchen and domestic staff are all excellent, too, knowing all the resident's individual likes/dislikes. The manager is running an excellent care facility.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely review, and thank you for allowing us the time we had with him. It was an absolute honour to have your dad stay with us until he passed away; the whole team miss him every day. His humour and character will never be forgotten.

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Review of
Redmount Residential Home
from Mary T (Friend of Resident) published on 7 November 2023

Submitted via Postal Card • Report

Overall Experience

This home is a very clean and tidy home. The staff are amazing and they work well as a team. They have activities which is good for the residents I am happy with each and every single week.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you for this lovely review, I will make sure this feedback is passed over to our staff who all work so hard. Best wishes Sue.

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Review of
Redmount Residential Home
from J T (Daughter of Resident) published on 17 October 2023

Submitted via Postal Card • Report

Overall Experience

I cannot speak kindly enough about the care and kindness of the staff. However the home does sometimes appear to be understaffed. The food is good and they always accommodate fussy eaters. Everyone worked hard to make life as easy and comfortable as possible despite the difficulties of working in a

building which is not purpose built as a care home.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your review, the staff work so hard to ensure that our residents are receiving the best care possible. Looking after your mum is an absolute pleasure and makes our jobs so much easier. Sometimes it may seem that we are understaffed because we try to give residents space with their families when they visit, if ever you need to speak to a member of the team please ring the call bell in your mum's room and someone will be with you in minutes. You can also always speak to me whenever you want to do so. Thank you for all your support, and thanks also to the Salvation Army musicians who bring so much joy for residents and staff alike that you organise regularly at Redmount it is truly appreciated.

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Review of
Redmount Residential Home
from Mike W (Son of Resident) published on 26 September 2023

Submitted via Website • Report

Overall Experience

Very friendly caring staff who keep me informed at all times of any issues should they arise. Due to my distance from the home, it is a comfort to know my mum is in good/safe hands.
I would fully recommend this care home.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely review. Looking after your mum is an absolute pleasure for all of us at Redmount. Reading your review really raises staff morale and we appreciate your comments.

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Review of
Redmount Residential Home
from L D (Wife of Resident) published on 27 June 2023

Submitted via Postal Card • Report

Overall Experience

Everyone is very friendly and welcoming and nothing seems to be too much trouble. The home is very clean and my husband is very content and settled here.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely words. It is a pleasure for us to care for your loved one at Redmount.

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Review of
Redmount Residential Home
from Christine B (Daughter of Resident) published on 22 December 2022

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in this home for almost three years, during which time she has been treated with dignity and love. The two years of Covid were a major challenge, the home was Covid free (one of the few in the country). The home continues to be rigorous about doing everything they possibly

can to prevent infection, their major concern being the health and well-being of the residents. I am extremely grateful and humbled by their continued dedication in very challenging times. The owners of the home must be very proud of them.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your lovely review. Your comments mean such a lot to us all here.

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Review of
Redmount Residential Home
from Claire C (Daughter of Resident) published on 21 December 2022

Submitted via Website • Report

Overall Experience

Since the new manager and deputy manager took over, I have nothing but praise for and gratitude towards the staff at Redmount. Even at their busiest times, they keep me in touch with the well-being of my dad and always have time to talk through Dad's care. When it is difficult to get through on the

phone, I know it is because the staff are busy caring for the residents or dealing with an emergency. I would much rather they do that, putting the residents first at all times, than man the phone line. In recent weeks when my dad has fallen, their loving care has been exceptional, often with the manager refusing to leave my dad's side until medical help arrived. They have acted appropriately and highly professionally at all times and sought medical support as necessary. In recent weeks, when my dad has gone off his food, they have adapted his diet, giving him exactly what he fancies (usually cake!) alongside his usual meal. The staff at Redmount are excellent in practice and manner.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

It is a privilege for us to look after your delightful dad. We are very grateful for your lovely comments, they mean such a lot to the staff here that really do try to go the extra mile. Thank you so much.

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Review of
Redmount Residential Home
from Chloe C (Granddaughter of Resident) published on 21 December 2022

Submitted via Website • Report

Overall Experience

The staff at Redmount are nothing but caring, kind, compassionate and an awesome team. Whenever we visit it is clear that the staff love what they do and resident centered care is their primary concern. Their eagerness presents to the benefit of the residents as they notice even minute changes in behavior

and even eating patterns and escalate it as appropriate. I have no doubt that my grandad is receiving the best possible care.

Reply from Sue Winterburn, Home manager at Redmount Residential Home

Thank you so much for your very kind comments. They are really appreciated.

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